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Top Mobile Payment Service Providers in Malaysia 2020 and their Reaction to the COVID-19 Crisis

出版商 GmbH & Co. KG 商品編碼 971188
出版日期 內容資訊 英文 54 Pages
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領先的移動支付服務提供商及其COVID-19危機應對:馬來西亞(2020年) Top Mobile Payment Service Providers in Malaysia 2020 and their Reaction to the COVID-19 Crisis
出版日期: 2020年11月10日內容資訊: 英文 54 Pages






  • COVID-19對電子錢包支付服務的影響
  • 在線購物的頻率,在線消費者的百分比
  • 消費品電子商務金額
  • 十大電子商務網站:按每月訪問量
  • 用於在線購物的付款方式明細:受訪者百分比
  • 交易份額,交易金額份額:按付款方式,佔總交易的比例
  • 偏好非接觸式卡支付的消費者和使用卡支付的消費者的百分比:按卡支付類型
  • 在主要國家/地區擁有電子錢包的消費者比例:馬來西亞,菲律賓,泰國,新加坡
  • 數字錢包帳戶數和同比變化
  • 電子錢包交易金額
  • 使用的前5種電子錢包:消費者百分比
  • 前3名:金融科技企業使用:金融科技企業用戶的百分比
  • 移動POS交易金額
  • 對虛擬銀行的態度,銀行帳戶持有者的百分比
  • Maybank 2u和MAE檔案
  • COVID-19對Maybank 2u和MAE活動的影響
  • 最喜歡的付款方式:在線消費者的百分比
  • 使用電子錢包支付發票:電子錢包在消費者中所佔的百分比
  • Samsung Pay個人資料及其對COVID-19活動的影響


  • Touch'n Go個人資料
  • COVID-19對Touch'n Go活動的影響
  • Touch'n Go的註冊用戶和年度活躍用戶數
  • 頂級應用程序發行者:下載基礎


  • 提升個人資料
  • COVID-19對Boost活動的影響
  • Boost的註冊用戶數
  • 通過電子錢包購買食品和飲料:供應商,電子錢包所佔份額


  • GrabPay個人資料
  • COVID-19對GrabPay活動的影響
  • 所有無現金交易的份額,Grab的無現金交易的份額


  • BigPay個人資料
  • COVID-19對BigPay活動的影響
  • 高薪銷售
Product Code: 1504

"COVID-19 has accelerated Malaysian consumers' interest in mobile payments."

Mobile payments boosted by spread of COVID-19 in Malaysia

Supported by the Governments E-Wallet popularization programs during the outbreak of COVID-19, E-Wallet providers have flourished during the coronavirus pandemic. A survey cited in the report reflects that two-fifths of Malaysian consumers have adopted E-Wallets, as of June 2020. This puts the country in the first place in E-Wallet adoption among Southeast Asian countries. Moreover, the number of digital wallets in the country had been constantly growing throughout 2019 and has especially accelerated after the outbreak of coronavirus this year.

Competition between the Malaysian payment providers strengthens amid the health crisis

Amid the pandemic in Malaysia, the top mobile payment providers were Touch 'n Go, Boost, GrabPay and BigPay. With that, Touch 'n Go was preferred for use by four in five Malaysian consumers in September 2020. At the same time, Maybank2u, an online payment service from the largest Malaysian bank, is maintaining its market position and attracts new customers by offering an all-in-one payment app in October 2020, as detailed in the report.

During the coronavirus, digital wallets in Malaysia undergo a surge in the use of their services

Malaysian E-Wallet BigPay saw about five-times growth in remittance transaction volume via its platform amid the pandemic. Moreover, standard E-Wallet services are gaining momentum, as Malaysian digital wallet Boost has noted a doubling in the weekly transaction value of its users in August, compared to December 2019.

Covered Regions:

Asia Pacific.

Companies Mentioned:

Touch 'n Go Sdn bhd, Boost Holdings Sdn Bhd, GrabPay, BigPay Malaysia Sdn Bhd, Samsung Pay.

Table of Contents

1. Management Summary

2. Overview

  • COVID-19's Impact on E-Wallet Payment Services, November 2020
  • Frequency of Online Purchases, in % of Online Consumers, April 2020
  • Consumer Goods E-Commerce Value, in USD billion, 2020e & 2025f
  • Top 10 E-Commerce Web-Sites, by Monthly Web Visits, April 2020 - June 2020
  • Breakdown of Used Payment Methods for Online Shopping, in % of Respondents, July 2020
  • Share of Transactions and Share of Transactions Value, by Payment Instrument, in % of Total Transactions, 2019 & 2024f
  • Consumers Who Prefer Contactless Card Payments, in % of Consumers Using Cards for Payments, by Card Payment Type, June 2020
  • Share of Consumers Who Own E-Wallets in Selected Countries, incl. Malaysia, the Philippines, Thailand, and Singapore, in %, March 2020 - April 2020
  • Number of Digital Wallet Accounts, in millions, and Year-on-Year Change, October 2019 - March 2020
  • E-Wallets Transaction Value, in USD billion, 2019 & 2025f
  • Top 5 E-Wallets Used, in % of Consumers, Q1 2019 - Q2 2020
  • Top 3 Business FinTech Usage, in % of FinTech Business Users, June 2020 - July 2020
  • Mobile POS Transaction Value, in USD billion, 2020 & 2024f
  • Attitude Towards Virtual Banking, in % of Bank Account Owners, October 2019
  • Profile of Maybank2u and MAE, November 2020
  • COVID-19's Impact on Maybank2u and MAE activity, November 2020
  • Preferred Payment Methods, in % of Online Consumers, March 2020 & April 2020
  • Bill Payments Using E-Wallets, by E-Wallets, in % of Consumers, July 2019 - September 2019
  • Profile of Samsung Pay and COVID-19's Impact on its activity, November 2020

3. Touch 'n Go

  • Profile of Touch 'n Go in Malaysia, November 2020
  • COVID-19's Impact on Touch 'n Go's activity, November 2020
  • Touch 'n Go's Total Registered Users and Annual Active Users, in millions, March 2020 & June 2020
  • Top App Publishers Based on Downloads, in millions, October 2020

4. Boost

  • Profile of Boost in Malaysia, November 2020
  • COVID-19's Impact on Boost's activity, November 2020
  • Boost's Registered Users, in millions, 2018, 2019 & 2020
  • Food & Beverages Purchases via E-Wallets, by Kind of Vendor, in %, and Share of E-Wallets, in %, July 2019 - September 2019

5. GrabPay

  • Profile of GrabPay in Malaysia, November 2020
  • COVID-19's Impact on GrabPay's activity, November 2020
  • Share of Total Cashless Transactions and Share of Grab's Cashless Transactions, in %, March 2019

6. BigPay

  • Profile of BigPay in Malaysia, November 2020
  • COVID-19's Impact on BigPay's activity, November 2020
  • BigPay's Sales Value, in MYR million, Q2 2018, Q2 2019, & Q2 2020