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市場調查報告書

全球B2C電子商務市場和趨勢(2021):新型冠狀病毒傳染(COVID-19)及以後

Global B2B E-Commerce Market and Trends 2021 Post COVID-19

出版商 yStats.com GmbH & Co. KG 商品編碼 1021704
出版日期 內容資訊 英文 204 Pages
商品交期: 最快1-2個工作天內
價格
全球B2C電子商務市場和趨勢(2021):新型冠狀病毒傳染(COVID-19)及以後 Global B2B E-Commerce Market and Trends 2021 Post COVID-19
出版日期: 2021年07月29日內容資訊: 英文 204 Pages
簡介

自 COVID-19 爆發以來,B2B 行業一直受到外部鼓勵引入數位渠道,導致 2020 年的 B2B 電子商務銷售額高於 2019 年。此外,儘管持續的行動限制和邊境關閉,B2B 跨境支付預計將在 2021 年同比增長 14%。此外,在 2023 年,向電子商務轉型似乎是大多數 B2B 公司的首要投資目標。然而,向數位銷售的過渡是一個漫長而複雜的過程,尤其是對於 B2B 行業。全球十分之八的 B2B 領導者被認為是到 2023 年轉向全渠道的重要舉措。

儘管有這些增長趨勢,但在線遷移仍面臨一些挑戰。其中,B2B企業面臨的最大挑戰是 "客戶體驗的個性化" 。儘管如此,十分之八的公司計劃在 2021 年提供它。此外,隨著疫情的爆發,B2B企業在整個銷售鏈中減少了人際交往,但在客戶方面卻積極響應。其他主要市場趨勢包括B2B支付中虛擬卡和即時支付的增加,利基市場的流行以及亞馬遜商業和阿里巴巴等現有參與者的挑戰,以及B2B。例如,市場參與者正在考慮與在線的虛擬銷售互動自助服務擴大市場規模。

本報告分析了全球B2B電子商務市場的最新趨勢和未來前景,各種支付方式的支付數量和金額的趨勢,銷售渠道的最新趨勢,以及近期的主要公司。我們將調查新型冠狀病毒感染(COVID-19)的動向和影響,還將提供有關每個地區和主要國家的詳細趨勢信息。

文中提到的公司

Amazon、Alibaba、LinkedIn、Sary、Retailo、Fatura、Flipkart、eWorldTrade、ThomasNet、Funding Circle、ManoMano、Facebook、Xing、YouTube、Instagram、Twitter、Global Sources、DHGate、Chinabrands、Lightsinthebox、IndiaMART、MF KESSAI、HSBC、First Abu Dhabi Bank、Visa

目錄

第 1 章分析概述

第 2 章世界市場概況

  • B2C 電子商務市場概覽(2021 年 6 月)
  • B2C 電子商務市場:前 8 名公司的趨勢(2021 年 6 月)
  • B2C 電子商務企業風險與挑戰:概述(2021 年 6 月)
  • B2B 數字銷售(單位:1 萬億美元,2019/2020)
  • B2C電子商務銷售額(單位:1萬億美元,2018-2020)
  • 電子商務銷售額:佔 B2B 總銷售額的比率(2021 年 2 月)
  • 數位渠道在供應商和買家之間的 B2B 相互銷售中的份額(2025 年)
  • 到 2023 年 B2B 公司的投資重點:大公司的百分比(2020 年 8 月)
  • 大部分收入來自電子商務的 B2B 公司的百分比:按行業(2020 年 8 月)
  • 優先考慮投資 B2B 電子商務的 B2B 公司百分比:按行業(2020 年 8 月)
  • 將客戶體驗視為影響品牌在線知名度和採用率的重要因素的 B2B 公司百分比:按行業(2020 年 8 月)
  • 希望向客戶提供個性化內容的 B2B 公司的百分比:按行業(2020 年 8 月)
  • B2C 公司在線銷售面臨的主要挑戰(2020 年 11 月)
  • B2B 電子商務公司即將推出的網站新功能(2020 年 11 月)
  • 偏好遠程人工交互和數位自助服務的 B2B 買家比例(2021 年 2 月)
  • 如何與供應商銷售代表互動:按互動階段(2020 年 8 月/2021 年 2 月)
  • B2B 公司使用的市場銷售模式(包括影像會議、在線聊天、傳統/面對面銷售)、COVID-19 或更高版本/或更高版本(2020 年 11 月)
  • B2B 公司的份額從基於經驗/組織的銷售轉向數據驅動的銷售(2025 年)
  • 偏好虛擬銷售互動的 B2B 買家比例 (2020/2021)
  • 將虛擬交互視為一種有效銷售方式的 B2B 銷售公司的份額 (2020/2021)
  • 虛擬銷售成功率(管理層/銷售人員的百分比)和實際改進率的預期提高(2021 年)
  • 虛擬銷售盈利能力(管理層/銷售人員的百分比)和實際改善率的改善前景(2021 年)
  • 考慮到 2023 年將提供全渠道體驗作為首要任務的 B2B 領導者百分比(2020 年 11 月)
  • B2B 企業主的思考:全渠道銷售模式在聯繫和服務現有客戶時的有效性(2020 年 4 月 9 日、2021 年 4 月 28 日、2021 年 8 月 11 日)
  • B2B企業主的思考:全渠道銷售模式在獲取新客戶時的有效性(2020年8月11日,2021年2月25日)
  • B2B 企業主的想法:全渠道銷售模式在聯繫和服務現有客戶時的有效性,按國家/地區(2021 年 2 月)
  • B2C 電子商務市場的趨勢(2021 年 6 月)
  • B2B 市場銷售份額(B2C 電子商務佔總銷售額的比率)(2020 年)
  • 通過 Marketplace 進行的 B2B 購買細分:B2B 買家的百分比(2020 年 8 月)
  • B2B 市場中的購買頻率細分(按 B2B 買家):與 COVID-19 或更早版本的比較(2020 年 7 月)
  • B2B 市場支出的變化(B2B 買家的百分比):與 COVID-19 及更早時期的比較(2020 年 7 月)
  • 在 Amazon Business 進行的 B2B 購買細分,B2B 購買者的百分比(2020 年 8 月)
  • 行業特定 B2B 市場 GMV(總分銷)(2018/2019),第三方 B2B 市場 GMV(單位:10 億美元,2018-2020)
  • Amazon Business:B2C 電子商務市場概況(2020 年 1 月)
  • Alibaba:B2C 電子商務市場概況(2020 年 1 月)
  • 2021 年 B2B 結算趨勢(2021 年 6 月)
  • B2B跨境支付總額(單位:1萬億美元,2020/2022)
  • 即時結算金額份額:佔 B2B 交易總額的比率(2020 年)
  • 即時付款的金額和數量份額:佔所有 B2B 交易的比率(2022 年)
  • 即時結算的金額份額:佔 B2B 交易、個人匯款和銀行轉賬總額的比率 (2025)
  • B2C 電子商務公司提供的主要支付方式:主要 B2B 公司的百分比(2020 年 11 月)
  • 目前可用的主要支付方式,B2C/B2B (2020)
  • B2B電子支付金額:佔總支付金額的比例(2019/2020)
  • 過去 12 個月的主要結算和投資優先事項:針對大型 B2B 公司(2020 年 7 月)
  • 企業方面關於 B2B 支付的主要金融科技/銀行戰略:B2B 領導者的百分比(2019/2020)
  • 影響 B2B 公司決定使用金融科技支付解決方案的關鍵因素:按公司規模劃分的 B2B 領導者百分比(2020 年 7 月)
  • B2B 支付的主要障礙:按公司規模劃分的 B2B 領導者百分比(2020 年 7 月)
  • 可以將大部分 B2B 支付給供應商的款項從支票轉換為電子/數字支付(2020 年)
  • B2B 公司擴展電子支付的障礙(2020 年)
  • COVID-19 之後的支付欺詐數量:與 2019 年(2020 年)的比較
  • B2B 交易中的虛擬卡使用情況(虛擬卡與總交易金額的比率)(2025 年)

第 3 章北美

  • 整個區域
  • 美國
  • 加拿大
  • 墨西哥

第 4 章歐洲

  • 整個區域
  • 英國
  • 德國
  • 法國
  • 意大利
  • 瑞士
  • 奧地利

第 5 章亞太地區

  • 整個區域
  • 中國
  • 日本
  • 印度
  • 大洋洲
  • 澳大利亞
  • 新加坡
  • 印度尼西亞
  • 香港

第 6 章拉丁美洲

  • 整個區域
  • 巴西

第 7 章中東/非洲

  • 整個區域
  • 沙特阿拉伯、阿拉伯聯合酋長國(阿聯酋)
目錄
Product Code: 1537

B2B E-Commerce gained momentum during the pandemic: new yStats.com report

The latest publication from Hamburg-based desk market research company yStats.com, "Global B2B E-Commerce Market and Trends 2021 Post COVID-19" provides an insightful overview of the business-to-business E-Commerce industry amid the health crisis, including the recent developments in sales channels, B2B payments, and market players activities. The publication discloses that despite the B2B market being more resistant to changes than the B2C, COVID-19 accelerated the move to digitalization among the market players.

Global B2B market shifts towards digital sales amid COVID-19

Following the onset of the COVID-19 pandemic, the B2B industry was exogenously prompted to adopt digital channels, resulting in an increase of B2B E-Commerce sales in 2020, as compared to 2019. Furthermore, despite the still persistent movement restrictions and border closures in 2021, B2B cross-border payments were forecasted to increase by 14% year-on-year in 2021. Moreover, by 2023, moving to E-Commerce appeared to be the top investment priority for the majority of B2B organizations. Nevertheless, the transition to digital sales is a long and complicated process, especially for the B2B industry. As such, inverting in omnichannel was seen as an important move by 2023 for over eight in ten B2B leaders across the globe, according to a recent survey cited in the yStats.com report.

B2B buyers expect more virtual sales, personalized content and alternative payment methods

Despite this upward trend, shifting towards online comes with certain challenges for the B2B industry. With that, "Personalizing the customer experience" was stated as the top obstacle for these enterprises. Nevertheless, this was also something that eight in ten of the companies planned to deliver to their clients in 2021. Furthermore, with the onset of the pandemic, B2B firms reduced human interaction in the whole sales chain, and this seem to be exactly what their customers wanted: around 70% of B2B buyers preferred remote interactions or even digital self-services both in 2020 and 2021. Among other trends, virtual cards and instant payments are on a rise for B2B payments; niche marketplaces are gaining popularity and challenging the established players such as Amazon Business and Alibaba; and virtual sales interactions together with online self-services are being considered by B2B market players to expand their market chares, as detailed in the new yStats.com market report.

Covered Regions:

Global.

Companies Mentioned:

Amazon, Alibaba, LinkedIn, Sary, Retailo, Fatura, Flipkart, eWorldTrade, ThomasNet, Funding Circle, ManoMano, Facebook, Xing, YouTube, Instagram, Twitter, Global Sources, DHGate, Chinabrands, Lightsinthebox, IndiaMART, MF KESSAI, HSBC, First Abu Dhabi Bank, Visa.

Table of Contents

1. Management Summary

2. Global Overview

  • B2B E-Commerce Market Overview, June 2021
  • Top 8 B2B E-Commerce Market Trends 2021, June 2021
  • Overview of the Risks and Challenges for B2B E-Commerce Players, June 2021
  • B2B Digital Sales, in USD trillion, 2019 & 2020
  • B2B E-Commerce Sales, in USD trillion, 2018 - 2020e
  • Share of E-Commerce Sales, in % of Total B2B Sales, February 2021
  • Share of Digital Channels in B2B Sales Interactions Between Suppliers and Buyers, in % of Total, 2025f
  • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
  • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, by Industry, in %, August 2020
  • Share B2B Organizations that See Investing in B2B E-Commerce as a Priority by 2023, by Industry, in %, August 2020
  • Share of B2B Leaders who Consider Customer Experience as an Important Factor in the Brand's Online Visibility and Adoption, in %, November 2020
  • Share of B2B Leaders who Plan to deliver Personalized Content to Their Customers in 2021, in %, November 2020
  • Top Challenges That B2B Business Face Regarding Online Sales, in % of B2B Leaders, November 2020
  • Top New Website Features/Functionality That B2B E-Commerce Companies Plan to Implement in 2021, in % of B2B Leaders, November 2020
  • Share of B2B Buyers Who Prefer Remote Human Interactions or Digital Self-Services, in %, February 2021
  • Ways of Interacting with Suppliers' Sales Representatives, by Stages of Interaction, in % of Companies' Representatives, August 2020 & February 2021
  • Market Sales Models Used by B2B Companies, incl. Videoconference, Online Chat, and Traditional/In-Person, by Pre- and Post-COVID-19, in %, November 2020
  • Share of B2B Businesses Who Will Transit from Experience- and Institution-Based Selling to Data-Driven Selling, in % of Total, 2025f
  • Share of B2B Buyers Who Prefer Virtual Sales Interactions, in %, 2020 & 2021
  • Share of B2B Sellers Who See Virtual Interactions as an Effective Mean of Sales, in %, 2020 & 2021
  • Improvement in Win Rate from Virtual Selling Expected, in % of Executives, and in % of Front-Liners, and Actual Reported Win Rate Improvement from Virtual Selling, in %, 2021
  • Improvement in Revenue from Virtual Selling Expected, in % of Executives, and in % of Front-Liners, and Actual Reported Revenue Improvement from Virtual Selling, in %, 2021
  • Share of B2B Leaders who Consider Providing an Omnichannel Experience as the Top Priority by 2023, in %, November 2020
  • Attitude of B2B Companies Representatives Towards Effectiveness of Omnichannel Sales Model in Reaching Serving Existing Customers, in %, April 9, April 28, August 11, 2020 & February 25, 2021
  • Attitude of B2B Companies Representatives Towards Effectiveness of Omnichannel Sales Model in Acquiring New Customers, in %, August 11, 2020 & February 25, 2021
  • Attitude of B2B Companies Representatives Towards Effectiveness of Omnichannel Sales Model in Reaching Serving Existing Customers, by Countries, in %, February 2021
  • B2B E-Commerce Marketplaces Trends, June 2021
  • Share of B2B Marketplace Sales, in % of Total B2B E-Commerce Sales, 2020e
  • Breakdown of B2B Buying Done via Marketplaces, in % of B2B Buyers, August 2020
  • Breakdown of Purchasing Frequency on B2B Marketplaces Compared to pre-COVID-19, in % of B2B Buyers, July 2020
  • Change in Spending on B2B Marketplaces Compared to Before COVID-19, in % of B2B Buyers, July 2020
  • Breakdown of B2B Buying Done with Amazon Business, in % of B2B Buyers, August 2020
  • B2B Vertical Marketplaces GMV, 2018 & 2019, and Third-Party B2B Marketplaces GMV, in USD billion, 2018 - 2020e
  • Amazon Business: B2B E-Commerce Marketplace Profile, January 2020
  • Alibaba: B2B E-Commerce Marketplace Profile, January 2020
  • B2B Payment Trends for 2021, June 2021
  • Total Value of B2B Cross-Border Payments, in USD trillion, 2020e & 2022f
  • Share of Instant Payments in Value of Total B2B Transactions, in %, 2020e
  • Share of Instant Payments, by Volume and Value, in % of Total B2B Transactions, 2022f
  • Share of Instant Payments, in % of Total B2B and Consumer Digital Money Transfer and Banking Payments Value, 2025f
  • Share of B2B Payments, in % of Total Instant Payments Value, 2025f
  • Top Payment Methods Offered by B2B E-Commerce Businesses, in % of B2B Leaders, November 2020
  • Top Payment Methods Available, by B2C and B2B, in % of Payment Decision-Makers, 2020
  • B2B Electronic Payments, in % of Total Payments, 2019 & 2020
  • Top Payment Investment Priorities in the Next 12 Months, in % of B2B Leaders, July 2020
  • Companies Fintech and Bank Strategies for B2B Payments, in % of B2B Leaders, 2019 & 2020
  • Top Factors to Impact B2B Companies' Decision to Use Fintech Payment Solutions, by Business Size, in % of B2B Leaders, July 2020
  • Top B2B Payments Obstacles, by Business Size, in % of B2B Leaders, July 2020
  • Likelihood of Organizations Converting Majority of their B2B Payment Made to Suppliers from Checks to Electronic/Digital Payments, in % of Corporate Practitioners, 2020
  • Barriers on Increasing Use of Electronic Payments for B2B Companies, in % of Corporate Practitioners, 2020
  • Payment Fraud Attempts after COVID-19 Compared to 2019, in % of Corporate Practitioners, 2020
  • Overview of Virtual Cards Usage in B2B Transactions, incl. B2B Virtual Cards, in % of Total Virtual Cards Transaction Value, 2025f

3. North America

  • 3.1. Regional
    • Share of B2B Purchasing Running Through Digital, Self-Service Channels, in % of Purchasing Professionals, June 2020
    • Top Challenges with Current B2B Vendors, in % of Purchasing Professionals, June 2020
    • Top Reasons to Prefer One Vendor to Another, in % of B2 Purchasing Professionals, June 2020
    • Share of B2B E-Commerce Companies Selling on Marketplaces, in % of B2B E-Commerce Executives and Professionals, 2020
    • Share of B2B Companies Generating Additional Value by Expanding Available Offerings with Third-Party Sellers, in % of B2B E-Commerce Executives and Professionals, 2020
    • Share of B2B Companies that are Actively Developing Marketplace Strategies to Compete with Amazon and Alibaba, in % of B2B E-Commerce Executives and Professionals, 2020
    • Overview of Selected B2B E-Commerce Marketplaces and Classifieds, June 2020
  • 3.2. USA
    • B2B E-Commerce Sales, and B2B E-Commerce Sales Combined with E-Procurement, in USD billion, 2019 & 2020
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Share B2B SMBs that Saw an Increase in Online B2B Transactions Since COVID-19, in %, September 2020
    • Value of B2B Payment Transactions, by Payment Method, in USD trillion, and Breakdown of B2B Payment Methods, in % of Total Transaction Value, 2021f
    • Payment Methods Used For Recurring Purchases, by B2B and B2C and B2B-Only Companies, October 2020
    • Breakdown of B2B Payments, by On-Time, Late, and Written-Offs, in %, Q1 2020
    • Expected Changes in the Percentage of Overdue B2B Invoices Paid Late Over the Next 12 Months, in % of B2B Companies, Q1 2020
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
    • Breakdown of B2B SMBs Operations, by Cross-Border and Local, in % of Total, December 2019 & September 2020
    • Key Benefits of E-Commerce for B2B SMBS, in %, September 2020
    • Share of B2B SMBs that Retained or Hired New Staff to Support their E-Commerce Operations Since COVID-19, and Share of Those Who Plan to Do So Over the Next Year, in %, September 2020
    • Share B2B SMBs that Saw an Increased Demand for Goods on E-Commerce Marketplaces Since COVID-19, in %, September 2020
    • Share of B2B SMBs that are Confident about their Businesses' Perspectives, by Online and Offline Businesses, in %, September 2020
    • Top 5 Drivers of Supplier Trust in B2B E-Commerce, in % of US B2B Buyers, September 2020
    • Top 5 Drivers of Supplier Loyalty in B2B E-Commerce, in % of US B2B Buyers, September 2020
  • 3.3. Canada
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Breakdown of B2B Payments, by On-Time, Late, and Written-Offs, in %, Q1 2020
    • Expected Changes in the Percentage of Overdue B2B Invoices Paid Late Over the Next 12 Months, in % of B2B Companies, Q1 2020
  • 3.4. Mexico
    • Share of B2B Payments Value Made on Credit, in %, 2019 & 2020e
    • Breakdown of B2B Payments, by On-Time, Late, and Written-Offs, in %, Q1 2020
    • Expected Changes in the Percentage of Overdue B2B Invoices Paid Late Over the Next 12 Months, in % of B2B Companies, Q1 2020

4. Europe

  • 4.1. Regional
    • Expected Online Sales Growth by 2023, in % of Leading Manufacturers, 2020
    • Top 5 B2B Challenges to Achieve E-Commerce Ambitions, in % of Leading Manufacturers, 2020
    • Share of B2B E-Commerce Platforms Operating Locally, and Operating Regionally, in % of Leading Manufacturers, 2020
    • Breakdown of E-Commerce Solution Types Implemented, in % of Total, and Share of Centralized E-Commerce Solution in Homegrown Systems, in %, 2020
    • Top Reasons for B2B E-Commerce Centralization, in % of Leading Manufacturers, 2020
    • Top B2B Product Types Sold Online, in % of Leading Manufacturers, 2020
    • Share of Turnover Generated via B2B/B2G Web Sales, in %, Compared to B2C Web Sales and EDI-Type Sales, by EU and Selected Non-EU Countries, 2019 & 2020
    • Share of Enterprises Which Sold via a Website or Apps in B2B or B2G Commerce, in %, by EU and Select Non-EU Countries, 2015 - 2020
    • Change in the Proportion of B2B Sales on Credit Compared to Pre-COVID-19, in % of B2B Companies, Q3 2020
    • Top 20 European B2B Marketplaces, by Total Funding, July 2020
  • 4.2. United Kingdom
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
    • Breakdown of Ways of Interacting with Suppliers' Sales Representative, by Various Stages, in % of B2B Buyers, July 2020
    • Breakdown of Preferred Ways of Interacting with Suppliers' Sales Representative, by Various Stages, in % of B2B Buyers, July 2020
    • Maximum Order Value that B2B Buyers Would Purchase Through End-to-End Digital Self-Service and Remote Human Interactions for a New Product or Service Category, in %, July 2020
    • Go-to-Market Sales Models Before and During COVID-19, in % of B2B Buyers, July 2020
    • Sources of Revenue for B2B Companies Before and During COVID-19, in % of B2B Buyers, July 2020
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Share of Mostly or Fully Automated B2B Payment-Related Processes, by Payment Channel, in % of Senior Decision-Makers, April 2021
    • Top Reasons Why B2B Buyers Switched to a New Supplier as a Result of COVID-19, in % of B2B Buyers, April 2020
    • Top Aspects of the B2C Customer Experience Would B2B Buyers Like to See, in % of B2B Buyers, April 2020
  • 4.3. Germany
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
    • Channels Currently Used by Businesses for Purchasing, in % of Businesses, January 2021
    • Channels Currently Used by Businesses for Purchasing, by Business Sizes, in %, January 2021
    • Share of B2B Companies Using Social Media to Communicate with Clients, in %, August 2020
    • Top Social Media Platforms B2B Companies Used to Communicate with Clients, in %, 2019 & 2020
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Payment Methods Offered, by All, New and Existing Customers, in % of B2B E-Commerce Companies, January 2021
    • Payment Methods Offered, by Company's Size, in % of B2B E-Commerce Companies, January 2021
    • Methods Used to Process Payments Data from Different Channels and Service Providers, by Company's Size, in % of B2B Omnichannel Companies, January 2021
  • 4.4. France
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
  • 4.5. Italy
    • B2B E-Commerce Transaction Value, in EUR billion, 2019 & 2020
    • B2B E-Commerce Digital Invoices, in billions, 2019 & 2020
  • 4.6. Switzerland
    • Shares of Enterprises Active in Various Business Relationships, incl. B2C, B2B, D2C, B2G, C2C, and G2C, in %, 2019 & 2020
    • B2B Specific Functions Offered by Online Stores, in % of Online Retailers, August 2020
    • Systems Used in B2B E-Commerce, in % of Online Retailers, August 2020
    • Primary Objectives of Digital B2B Sales, in % of Online Retailers, August 2020
    • Top B2B Areas Where Sustainability is an Issue, in % of Online Retailers, August 2020
    • Share of B2B Companies Using Social Media to Communicate with Clients, in %, August 2020
    • Top Social Media Platforms B2B Companies Used to Communicate with Clients, in %, 2019 & 2020
  • 4.7. Austria
    • Share of B2B Companies Using Social Media to Communicate with Clients, in %, August 2020
    • Top Social Media Platforms B2B Companies Used to Communicate with Clients, in %, 2019 & 2020

5. Asia-Pacific

  • 5.1. Regional
    • Market Share of B2B E-Commerce, by Countries, in % of Total E-Commerce Market, 2020e
    • B2B Payments Market Revenue, in USD billion, 2018 & 2025f
    • Overview of Select B2B E-Commerce Marketplaces and Classifieds, June 2021
  • 5.2. China
    • Shares of B2C and B2B Cross-Border E-Commerce, in % of Total, 2016 -2025f
    • B2B E-Commerce Transaction Value, in CNY trillion, and Year-on-Year Change, in %, 2015 - 2020
    • Corporate Procurement Purchases E-Commerce Market Size, in CNY trillion, 2019 & 2022f
    • B2B Cross-Border E-Commerce Export Goods Market Size, in CNY trillion, and Year-on-Year Change, in %, 2016 - 2025f
    • Value of B2B Cross-Border E-Commerce Export Service Provider, in CNY trillion, and Year-on-Year Change, in %, 2016 - 2025f
    • Value of B2B Cross-Border E-Commerce Export Online Transaction Service Provider, in CNY trillion, and Year-on-Year Change, in %, 2016 - 2025f
    • Alibaba's Revenue, by Source, in CNY million, and Year-on-Year Change, in %, 2019 & 2020
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Breakdown of B2B Payments, by On-Time, Late, and Written-Offs, in %, Q2 2021
  • 5.3. Japan
    • B2B E-Commerce Sales, in JPY trillion, and Penetration, in %, 2015 - 2019
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
    • B2B E-Commerce Sales, by Sector, in JPY billion, 2017 - 2019
    • B2B E-Commerce Penetration Rate, by Sector, in % of Sales, 2017 - 2019
    • Overview of Select B2B Payment Platforms, incl. Fees Charged, June 2021
    • Overview of JCB Activity on the B2B Payments Landscape Post-COVID-19, June 2021
  • 5.4. India
    • B2B Retail Market Size, in USD billion, FY 2019 & FY 2025f
    • Share of Unorganized B2B Retail, in % of Total B2B Retail, July 2020
  • 5.5. Oceania
    • Share of B2B Purchasing Running Through Digital, Self-Service Channels, in % of Purchasing Professionals, June 2020
    • Top Challenges with Current B2B Vendors, in % of Purchasing Professionals, June 2020
    • Top Reasons to Prefer One Vendor to Another, in % of B2 Purchasing Professionals, June 2020
  • 5.6. Australia
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
  • 5.7. Singapore
    • Breakdown of B2B Payments, by On-Time, Late, and Written-Offs, in %, Q2 2021
  • 5.8. Indonesia
    • Breakdown of B2B Payments, by On-Time, Late, and Written-Offs, in %, Q2 2021
  • 5.9. Hong Kong
    • Share of B2B Companies that Perceived a Slow Down in Their Clients' Invoice Payments over the past 12 Months, in %, Q2 2021
    • Breakdown of B2B Payments, by On-Time, Late, and Written-Offs, in %, Q2 2021
    • Share of B2B Companies that Did not Perceive Change in Payment Timing over the Past 12 Months, in %, Q2 2021

6. Latin America

  • 6.1. Regional
    • Share B2B Organizations that Earn the Majority of their Revenue from E-Commerce, in %, August 2020
    • Investment Priorities of B2B Organizations by 2023, in % of Commerce Leaders, August 2020
  • 6.2. Brazil
    • Breakdown of Ways of Interacting with Suppliers' Sales Representative, by Various Stages, in % of B2B Buyers, October 2020
    • Maximum Order Value that B2B Buyers Would Purchase Through End-to-End Digital Self-Service and Remote Human Interactions for a New Product or Service Category, in %, July 2020

7. Middle East and Africa

  • 7.1. Regional
    • Overview of Selected B2B E-Commerce Marketplaces and Classifieds, January 2020
    • Overview of Mastercard's Activity Post-COVID-19, June 2021
    • Overview of Visa's Activity Post-COVID-19, June 2021
  • 7.2. Saudi Arabia and UAE
    • Overview of the Current State and Businesses' Expectations in B2B E-Commerce, January 2021
    • Product Types that B2B Companies Never Purchase Online, in % of Business Executives, January 2021
    • Share of B2B Supply Orders Placed on Online Marketplaces, in %, January 2021
    • Share of B2B Companies that Expect Higher Usage of E-Commerce in the Future, in %, January 2021
    • Share of B2B Companies that Make their Purchases Primarily Online, in %, January 2021
    • Share of B2B Companies that Make their Purchases Primarily Online, in %, January 2021