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全球雲端基礎的客服中心市場調查報告-產業分析,規模,佔有率,成長,趨勢,預測(2020∼2027年)

Global Cloud-based Contact Center Market Research Report - Industry Analysis, Size, Share, Growth, Trends And Forecast 2020 to 2027

出版商 Value Market Research 商品編碼 1001339
出版日期 內容資訊 英文 210 Pages
商品交期: 最快1-2個工作天內
價格
全球雲端基礎的客服中心市場調查報告-產業分析,規模,佔有率,成長,趨勢,預測(2020∼2027年) Global Cloud-based Contact Center Market Research Report - Industry Analysis, Size, Share, Growth, Trends And Forecast 2020 to 2027
出版日期: 2021年04月01日內容資訊: 英文 210 Pages
簡介

全球雲端基礎的客服中心的市場規模,過去數年大幅擴大,從2021年到2027年的預測期間內大幅度成長。

本報告提供全球雲端基礎的按客服中心市場相關調查,市場概要,以及各零件,各配置模式,各組織規模,各業界,各地區的趨勢,及加入此市場的主要企業簡介等資訊。

目錄

第1章 序文

第2章 摘要整理

第3章 產業分析

  • 簡介-市場動態
  • 市場推動因素
  • 市場阻礙因素
  • 市場機會
  • 產業趨勢
  • 波特的五力分析
  • 市場魅力分析

第4章 價值鏈分析

  • 價值鏈分析
  • 原料分析
  • 潛在的買主清單
  • 行銷流通管道

第5章 COVID-19發生的影響分析

  • COVID-19爆發的影響分析
  • COVID-19影響分析:生產,進口,出口,各需求
  • 市場:COVID-19前 對 COVID-19後
  • 冠狀病毒(COVID-19)的流行的影響預測
  • COVID-19:微觀及宏觀因素分析

第6章 全球雲端基礎的客服中心市場,各零件

  • 各零件概要
  • 履歷資料與預測資料
  • 各零件分析
  • 解決方案市場
  • 服務市場

第7章 全球雲端基礎的客服中心市場,各配置模式

  • 各配置模式概要
  • 履歷資料與預測資料
  • 各配置模式分析
  • 公共雲端市場
  • 私有雲端市場

第8章 全球雲端基礎的客服中心市場,各組織規模

  • 各組織規模概要
  • 履歷資料與預測資料
  • 各組織規模分析
  • 中小企業(SME)市場
  • 大企業市場

第9章 全球雲端基礎的客服中心市場,各業界

  • 各業界概要
  • 履歷資料與預測資料
  • 各產業分析
  • BFSI市場
  • 通訊市場
  • IT及ITeS市場
  • 政府及公共部門的市場
  • 零售及消費品市場
  • 製造市場
  • 能源及公共產業市場
  • 媒體及娛樂市場
  • 醫療保健及生命科學市場
  • 其他的市場

第10章 全球雲端基礎的客服中心市場,各地區

  • 各地區的預測
  • 簡介
  • 北美
  • 歐洲
  • 亞太地區
  • 南美
  • 中東和非洲

第11章 參與企業的競爭情形

  • 雲端基礎的客服中心市場競爭
  • 夥伴關係/合作/契約
  • 合併和收購
  • 新產品的銷售
  • 其他開發

第12章 企業簡介

  • 企業佔有率分析
  • 市場集中度
  • Genesys
  • NICE
  • Vonage
  • Five9
  • Cisco
  • Talkdesk
  • 8x8
  • Avaya
  • Content Guru
  • Serenova
  • RingCentral
  • Aspect Software
  • 3CLogic
  • Enghouse Interactive
  • Ameyo
  • Vocalcom
  • Sentiment Machines
  • JustCall
目錄

Value Market Research's latest report on the Global Cloud-based Contact Center Market identified a significant growth in the industry over the last few years and anticipates it to grow considerably within the forecast period of 2021-2027.

The global cloud-based contact center market report provides a complete evaluation of the market for the forecast period. The report consists of various segments as well as an analysis of the factors playing a significant role in the market. The factors include the drivers, restraints, challenges and opportunities and the impact of these factors on the market has been provided in the report. The drivers and restraints are classified as intrinsic factors while the opportunities and challenges are classified as extrinsic factors of the market. The global cloud-based contact center market study provides an insight on the developments of the market in terms of revenue throughout the specified period.

This report provides a complete analysis for the global cloud-based contact center market. An in-depth secondary research, primary interviews and in-house expert reviews are responsible for providing the market estimates for the global cloud-based contact center market. These market estimates have been put together by studying the impact of different social, political and economic factors along with the current market dynamics that are affecting the global cloud-based contact center market growth.

The report begins with the market overview, followed by a crisp executive summary. The Porter's Five Forces analysis covered in this study will assist in understanding the five forces namely buyers bargaining power, suppliers bargaining power, threat of new entrants, the threat of substitutes and the degree of competition in the global cloud-based contact center market. It also helps to explain the various participants such as system integrators, intermediaries and end users within the market. The report by Value Market Research also focuses on the competitive landscape of the global cloud-based contact center market.

The market analysis involves a section exclusively to list the major players of the global cloud-based contact center market wherein our analysts provide an insight into the financial statements of all the key players along with its key development product. The company profile section in the report also provides a business overview and financial information. The companies provided in this section can be customized as per the client's requirement.

The Cloud-based Contact Center Market Report Segments the market as below-

By Component

Solutions

Services

By Deployment Model

Public Cloud

Private Cloud

By Organization Size

Small and Medium-sized Enterprises (SMEs)

Large Enterprises

By Industries

BFSI

Telecommunications

IT and ITeS

Government and Public Sector

Retail and Consumer Goods

Manufacturing

Energy and Utilities

Media and Entertainment

Healthcare and Life Sciences

Others (travel and hospitality, transportation and logistics, and education)

TABLE OF CONTENTS

1 . PREFACE

  • 1.1. Report Description
    • 1.1.1. Objective
    • 1.1.2. Target Audience
    • 1.1.3. Unique Selling Proposition (USP) & offerings
  • 1.2. Research Scope
  • 1.3. Research Methodology
    • 1.3.1. Market Research Process
    • 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

  • 2.1. Highlights of Market
  • 2.2. Global Market Snapshot

3 . CLOUD-BASED CONTACT CENTER - INDUSTRY ANALYSIS

  • 3.1. Introduction - Market Dynamics
  • 3.2. Market Drivers
  • 3.3. Market Restraints
  • 3.4. Opportunities
  • 3.5. Industry Trends
  • 3.6. Porter's Five Force Analysis
  • 3.7. Market Attractiveness Analysis
    • 3.7.1 By Component
    • 3.7.2 By Deployment Model
    • 3.7.3 By Organization Size
    • 3.7.4 By Industries
    • 3.7.5 By Region

4 . VALUE CHAIN ANALYSIS

  • 4.1. Value Chain Analysis
  • 4.2. Raw Material Analysis
    • 4.2.1. List of Raw Materials
    • 4.2.2. Raw Material Manufactures List
    • 4.2.3. Price Trend of Key Raw Materials
  • 4.3. List of Potential Buyers
  • 4.4. Marketing Channel
    • 4.4.1. Direct Marketing
    • 4.4.2. Indirect Marketing
    • 4.4.3. Marketing Channel Development Trend

5 . IMPACT ANALYSIS OF COVID-19 OUTBREAK

  • 5.1. Impact Analysis of Covid-19 Outbreak
    • 5.1.1. Direct Impact on Production
    • 5.1.2. Supply Chain and Market Disruption
    • 5.1.3. Financial Impact on Firms and Financial Markets
  • 5.2. COVID-19 Impact Analysis by Production, Import, Export and Demand
  • 5.3. Market: Pre V/S Post COVID-19
  • 5.4. Estimated Impact of the Coronavirus (COVID-19) Epidemic
  • 5.5. COVID-19: Micro and Macro Factor Analysis

6 . GLOBAL CLOUD-BASED CONTACT CENTER MARKET ANALYSIS BY COMPONENT

  • 6.1 Overview by Component
  • 6.2 Historical and Forecast Data
  • 6.3 Analysis by Component
  • 6.4 Solutions Market by Regions
  • 6.5 Services Market by Regions

7 . GLOBAL CLOUD-BASED CONTACT CENTER MARKET ANALYSIS BY DEPLOYMENT MODEL

  • 7.1 Overview by Deployment Model
  • 7.2 Historical and Forecast Data
  • 7.3 Analysis by Deployment Model
  • 7.4 Public Cloud Market by Regions
  • 7.5 Private Cloud Market by Regions

8 . GLOBAL CLOUD-BASED CONTACT CENTER MARKET ANALYSIS BY ORGANIZATION SIZE

  • 8.1 Overview by Organization Size
  • 8.2 Historical and Forecast Data
  • 8.3 Analysis by Organization Size
  • 8.4 Small and Medium-sized Enterprises (SMEs) Market by Regions
  • 8.5 Large Enterprises Market by Regions

9 . GLOBAL CLOUD-BASED CONTACT CENTER MARKET ANALYSIS BY INDUSTRIES

  • 9.1 Overview by Industries
  • 9.2 Historical and Forecast Data
  • 9.3 Analysis by Industries
  • 9.4 BFSI Market by Regions
  • 9.5 Telecommunications Market by Regions
  • 9.6 IT and ITeS Market by Regions
  • 9.7 Government and Public Sector Market by Regions
  • 9.8 Retail and Consumer Goods Market by Regions
  • 9.9 Manufacturing Market by Regions
  • 9.10. Energy and Utilities Market by Regions
  • 9.11 Media and Entertainment Market by Regions
  • 9.12 Healthcare and Life Sciences Market by Regions
  • 9.13 Others Market by Regions

10 . GLOBAL CLOUD-BASED CONTACT CENTER MARKET ANALYSIS BY GEOGRAPHY

  • 10.1. Regional Outlook
  • 10.2. Introduction
  • 10.3. North America
    • 10.3.1. Overview, Historic and Forecast Data
    • 10.3.2. North America By Segment
    • 10.3.3. North America By Country
    • 10.3.4. United State
    • 10.3.5. Canada
    • 10.3.6. Mexico
  • 10.4. Europe
    • 10.4.1. Overview, Historic and Forecast Data
    • 10.4.2. Europe by Segment
    • 10.4.3. Europe by Country
    • 10.4.4. United Kingdom
    • 10.4.5. France
    • 10.4.6. Germany
    • 10.4.7. Italy
    • 10.4.8. Russia
    • 10.4.9. Rest Of Europe
  • 10.5. Asia Pacific
    • 10.5.1. Overview, Historic and Forecast Data
    • 10.5.2. Asia Pacific by Segment
    • 10.5.3. Asia Pacific by Country
    • 10.5.4. China
    • 10.5.5. India
    • 10.5.6. Japan
    • 10.5.7. South Korea
    • 10.5.8. Australia
    • 10.5.9. Rest Of Asia Pacific
  • 10.6. Latin America
    • 10.6.1. Overview, Historic and Forecast Data
    • 10.6.2. Latin America by Segment
    • 10.6.3. Latin America by Country
    • 10.6.4. Brazil
    • 10.6.5. Argentina
    • 10.6.6. Peru
    • 10.6.7. Chile
    • 10.6.8. Rest of Latin America
  • 10.7. Middle East & Africa
    • 10.7.1. Overview, Historic and Forecast Data
    • 10.7.2. Middle East & Africa by Segment
    • 10.7.3. Middle East & Africa by Country
    • 10.7.4. Saudi Arabia
    • 10.7.5. UAE
    • 10.7.6. Israel
    • 10.7.7. South Africa
    • 10.7.8. Rest Of Middle East And Africa

11 . COMPETITIVE LANDSCAPE OF THE CLOUD-BASED CONTACT CENTER COMPANIES

  • 11.1. Cloud-Based Contact Center Market Competition
  • 11.2. Partnership/Collaboration/Agreement
  • 11.3. Merger And Acquisitions
  • 11.4. New Product Launch
  • 11.5. Other Developments

12 . COMPANY PROFILES OF CLOUD-BASED CONTACT CENTER INDUSTRY

  • 12.1. Company Share Analysis
  • 12.2. Market Concentration Rate
  • 12.3. Genesys
    • 12.3.1. Company Overview
    • 12.3.2. Financials
    • 12.3.3. Products
    • 12.3.4. Recent Developments
  • 12.4. NICE
    • 12.4.1. Company Overview
    • 12.4.2. Financials
    • 12.4.3. Products
    • 12.4.4. Recent Developments
  • 12.5. Vonage
    • 12.5.1. Company Overview
    • 12.5.2. Financials
    • 12.5.3. Products
    • 12.5.4. Recent Developments
  • 12.6. Five9
    • 12.6.1. Company Overview
    • 12.6.2. Financials
    • 12.6.3. Products
    • 12.6.4. Recent Developments
  • 12.7. Cisco
    • 12.7.1. Company Overview
    • 12.7.2. Financials
    • 12.7.3. Products
    • 12.7.4. Recent Developments
  • 12.8. Talkdesk
    • 12.8.1. Company Overview
    • 12.8.2. Financials
    • 12.8.3. Products
    • 12.8.4. Recent Developments
  • 12.9. 8x8
    • 12.9.1. Company Overview
    • 12.9.2. Financials
    • 12.9.3. Products
    • 12.9.4. Recent Developments
  • 12.10. Avaya
    • 12.10.1. Company Overview
    • 12.10.2. Financials
    • 12.10.3. Products
    • 12.10.4. Recent Developments
  • 12.11. Content Guru
    • 12.11.1. Company Overview
    • 12.11.2. Financials
    • 12.11.3. Products
    • 12.11.4. Recent Developments
  • 12.12. Serenova
    • 12.12.1. Company Overview
    • 12.12.2. Financials
    • 12.12.3. Products
    • 12.12.4. Recent Developments
  • 12.13. RingCentral
    • 12.13.1. Company Overview
    • 12.13.2. Financials
    • 12.13.3. Products
    • 12.13.4. Recent Developments
  • 12.14. Aspect Software
    • 12.14.1. Company Overview
    • 12.14.2. Financials
    • 12.14.3. Products
    • 12.14.4. Recent Developments
  • 12.15. 3CLogic
    • 12.15.1. Company Overview
    • 12.15.2. Financials
    • 12.15.3. Products
    • 12.15.4. Recent Developments
  • 12.16. Enghouse Interactive
    • 12.16.1. Company Overview
    • 12.16.2. Financials
    • 12.16.3. Products
    • 12.16.4. Recent Developments
  • 12.17. Ameyo
    • 12.17.1. Company Overview
    • 12.17.2. Financials
    • 12.17.3. Products
    • 12.17.4. Recent Developments
  • 12.18. Vocalcom
    • 12.18.1. Company Overview
    • 12.18.2. Financials
    • 12.18.3. Products
    • 12.18.4. Recent Developments
  • 12.19. Sentiment Machines
    • 12.19.1. Company Overview
    • 12.19.2. Financials
    • 12.19.3. Products
    • 12.19.4. Recent Developments
  • 12.20. JustCall
    • 12.20.1. Company Overview
    • 12.20.2. Financials
    • 12.20.3. Products
    • 12.20.4. Recent Developments

Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies

LIST OF TABLES

  • Market Snapshot
  • Drivers : Impact Analysis
  • Restraints : Impact Analysis
  • List of Raw Material
  • List of Raw Material Manufactures
  • List of Potential Buyers
  • COVID-19 Impact Analysis by Production, Import, Export and Demand
  • Pre V/S Post COVID-19
  • Estimated Impact Of The Coronavirus (Covid-19) Epidemic
  • COVID-19: Micro and Macro Factor Analysis
  • Analysis by Component (USD MN)
  • Solutions Market by Geography (USD MN)
  • Services Market by Geography (USD MN)
  • Analysis Market by Deployment Model (USD MN)
  • Public Cloud Market by Geography (USD MN)
  • Private Cloud Market by Geography (USD MN)
  • Analysis by Organization Size (USD MN)
  • Small and Medium-sized Enterprises (SMEs) Market by Geography (USD MN)
  • Large Enterprises Market by Geography (USD MN)
  • Analysis by Industries (USD MN)
  • BFSI Market by Geography (USD MN)
  • Telecommunications Market by Geography (USD MN)
  • IT and ITeS Market by Geography (USD MN)
  • Government and Public Sector Market by Geography (USD MN)
  • Retail and Consumer Goods Market by Geography (USD MN)
  • Manufacturing Market by Geography (USD MN)
  • Energy and Utilities Market by Geography (USD MN)
  • Media and Entertainment Market by Geography (USD MN)
  • Healthcare and Life Sciences Market by Geography (USD MN)
  • Others Market by Geography (USD MN)
  • Global Cloud-Based Contact Center Market by Geography (USD MN)
  • North America Market Analysis (USD MN)
  • United State Market Analysis (USD MN)
  • Canada Market Analysis (USD MN)
  • Mexico Market Analysis (USD MN)
  • Europe Market Analysis (USD MN)
  • Europe Market Estimate by Country (USD MN)
  • United Kingdom Market Analysis (USD MN)
  • France Market Analysis (USD MN)
  • Germany Market Analysis (USD MN)
  • Italy Market Analysis (USD MN)
  • Russia Market Analysis (USD MN)
  • Spain Market Analysis (USD MN)
  • Rest of Europe Market Analysis (USD MN)
  • Asia Pacific Market Analysis (USD MN)
  • China Market Analysis (USD MN)
  • Japan Market Analysis (USD MN)
  • India Market Analysis (USD MN)
  • South Korea Market Analysis (USD MN)
  • Australia Market Analysis (USD MN)
  • Rest of Asia Pacific Market Analysis (USD MN)
  • Latin America Market Analysis (USD MN)
  • Brazil Market Analysis (USD MN)
  • Argentina Market Analysis (USD MN)
  • Peru Market Analysis (USD MN)
  • Chile Market Analysis (USD MN)
  • Rest of Latin America Market Analysis (USD MN)
  • Middle East & Africa Market Analysis (USD MN)
  • Saudi Arabia Market Analysis (USD MN)
  • UAE Market Analysis (USD MN)
  • Israel Market Analysis (USD MN)
  • South Africa Market Analysis (USD MN)
  • Rest of Middle East and Africa Market Analysis (USD MN)
  • Partnership/Collaboration/Agreement
  • Mergers And Acquisiton

LIST OF FIGURES

  • Research Scope of Cloud-Based Contact Center Report
  • Market Research Process
  • Market Research Methodology
  • Global Cloud-Based Contact Center Market Size, by Region (USD MN)
  • Porters Five Forces Analysis
  • Market Attractiveness Analysis by Component
  • Market Attractiveness Analysis by Deployment Model
  • Market Attractiveness Analysis by Organization Size
  • Market Attractiveness Analysis by Industries
  • Market Attractiveness Analysis by Region
  • Value Chain Analysis
  • Global Market Analysis by Component (USD MN)
  • Solutions Market by Geography (USD MN)
  • Services Market by Geography (USD MN)
  • Global Market Analysis by Deployment Model (USD MN)
  • Public Cloud Market by Geography (USD MN)
  • Private Cloud Market by Geography (USD MN)
  • Global Market Analysis by Organization Size (USD MN)
  • Small and Medium-sized Enterprises (SMEs) Market by Geography (USD MN)
  • Large Enterprises Market by Geography (USD MN)
  • Global Market Analysis by Industries (USD MN)
  • BFSI Market by Geography (USD MN)
  • Telecommunications Market by Geography (USD MN)
  • IT and ITeS Market by Geography (USD MN)
  • Government and Public Sector Market by Geography (USD MN)
  • Retail and Consumer Goods Market by Geography (USD MN)
  • Manufacturing Market by Geography (USD MN)
  • Energy and Utilities Market by Geography (USD MN)
  • Media and Entertainment Market by Geography (USD MN)
  • Healthcare and Life Sciences Market by Geography (USD MN)
  • Others Market by Geography (USD MN)
  • Global Market by Revenue
  • North America Market by Revenue
  • Europe Market by Revenue
  • Asia Pacific Market by Revenue
  • Latin America Market by Revenue
  • Middle East & Africa Market by Revenue
  • Recent Development in Industry
  • Company Market Share Analysis, 2020

Kindly note that the above listed are the basic tables and figures of the report and are not limited to the TOC.