表紙
市場調查報告書
商品編碼
935671

現場服務管理:建立高度能力並確保利基市場

Field Service Management: Building Advanced Capabilities and Securing Niche Markets

出版日期: | 出版商: VDC Research Group, Inc. | 英文 51 Pages; 15 Exhibits | 商品交期: 最快1-2個工作天內

價格
  • 全貌
  • 簡介
  • 目錄
簡介

本報告研究現場服務管理,系統性彙整產品、服務、商業模式等情報。

報告內供應商

  • Astea
  • ClickSoftware
  • Coresystems
  • IFS
  • Mobile Reach
  • Oracle
  • Praxedo
  • PTC
  • RealWear
  • Salesforce
  • ServiceMax
  • ServicePower
  • Vital Enterprises
  • Zinc

目錄

資料列表

  • 資料1:全球現場服務軟體收益
  • 資料2:按區域的現場服務軟體收益
  • 資料3:按形狀因素的南北美現場服務穩固設備
  • 資料4:按形狀因素的歐洲、中東、非洲現場服務穩固設備
  • 資料5:按形狀因素的亞太地區現場服務穩固設備
  • 資料6:現場服務組織的主要業務/產業
  • 資料7:推動現場服務應用投資的因素之關鍵性
  • 資料8:因應主要基準的行動FSM解決方案有效性
  • 資料9:調度員與現場代理的比率
  • 資料10:首次固定利率
  • 資料11:可計費作業之現場代理可利用時間的平均百分比
  • 資料12:現場服務訪問時,透過技術者報價開始或贏得新業務
  • 圖1:分析進展
  • 資料13:按組織規模的應用採購
  • 資料14:按組織規模的應用更新阻礙
  • 資料15:用來與顧客交流之最受歡迎的管道代理
  • 資料16:IoT普及
  • 資料17:應用發展
目錄

Inside This Report:

By connecting devices, people, and business networks, the next generation of field mobility solutions are changing the way business and customer-critical assets are being managed, facilitating the shift from a reactive service model to a proactive, predictive, and preventative service model. Leveraging new technologies such as IoT, unprecedented insight into business processes will lead to new products and services, innovative business models, and greater business growth.

Vendors Profiled in this Report:

  • Astea
  • ClickSoftware
  • Coresystems
  • IFS
  • Mobile Reach
  • Oracle
  • Praxedo
  • PTC
  • RealWear
  • Salesforce
  • ServiceMax
  • ServicePower
  • Vital Enterprises
  • Zinc

Table of Contents

List of Exhibits

  • Exhibit 1: Global Field Service Software Revenue (Billions of Dollars)
  • Exhibit 2: Field Service Software Revenue by Region (Millions of Dollars)
  • Exhibit 3: Rugged Devices for Field Service in the Americas by Form Factor (Millions of Dollars)
  • Exhibit 4: Rugged Devices for Field Service in EMEA by Form Factor (Millions of Dollars)
  • Exhibit 5: Rugged Devices for Field Service in APAC by Form Factor (Millions of Dollars)
  • Exhibit 6: Primary Business or Industry of Field Service Organizations
  • Table 1: Leading Occupations that Field Service Management can Benefit (Number of U.S. Workers)
  • Exhibit 7: Criticality of Factors Driving Field Service Application Investments
  • Exhibit 8: Effectiveness of Mobile FSM Solutions at Addressing Leading Criteria
  • Exhibit 9: Ratio of Dispatchers to Field Agents
  • Exhibit 10: First Time Fix Rate
  • Exhibit 11: Average Percentage of Field Agents' Available Time Spent on Billable Work
  • Exhibit 12: New Business Initiated or Won through Technician Quoting During Onsite Service Visits
  • Chart 1: Analytic Progression
  • Exhibit 13: Application Sourcing by Organization Size
  • Exhibit 14: Barriers to Application Updates by Organization Size
  • Exhibit 15: Ranked Most Popular Channel Agents Use to Communicate with Customers
  • Exhibit 16: IoT Prevalence
  • Exhibit 17: Application Deployment