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Field Service Automation Solutions - Creating the Situationally Aware Enterprise

出版商 VDC Research Group, Inc. 商品編碼 355577
出版日期 內容資訊 英文 27 Pages; 47 Exhibits
商品交期: 最快1-2個工作天內
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現場服務自動化解決方案:創造高情境察覺能力的企業 Field Service Automation Solutions - Creating the Situationally Aware Enterprise
出版日期: 2016年03月31日 內容資訊: 英文 27 Pages; 47 Exhibits





  • 主要調查結果


  • 全球市場概要
    • 支援行動設備的出貨數表格:各種現場服務
    • 表格:現場服務用軟體的總收益 (許可證收益、維護契約)
  • 全球市場相關分析、考察
  • 5年預測
    • 表格:各種現場服務的行動設備的選擇標準
  • 近幾年的發展趨勢
    • 表格:現場服務用途轉移到雲端
    • 表格:現場服務用途的穿戴式技術的引進


  • 現場服務軟體供應商
  • 分析、考察
    • 在表格:解決方案供應商的評估中最重要的影響因素
  • 供應商分析:市場領導
  • 供應商分析:利基企業


  • 基礎設施的老舊、生產率上的疑慮和連網型資產的時代
    • 表格:連網型資產的利用案例
    • 表格:推動行動現場服務投資的主要壓力
  • 策略性IT資產的行動投資
    • 表格:支援現場服務行動解決方案的策略性動作
  • 成長的加速和產業成果
    • 被表格:支持的主要的行動功能


關於VDC Research


This report evaluates the market for field service automation solutions globally. This report is written for those responsible for making critical decisions regarding product, market, channel, and competitive strategy and tactics in addressing field mobile - including field service and sales - solutions. It includes market sizing including by hardware, professional services, and software, end-user requirements analysis, and overall market trends.

What questions are addressed?

  • How big is the opportunity for field mobile solutions now and in the next five years?
  • What hardware platforms will dominate the field mobile landscape through 2017?
  • What mobile operating systems are field mobile technology buyers looking to implement?
  • What field mobile applications are organizations currently implementing and looking to implement in the next few years for service technicians and sales agents?
  • What barriers do field mobile technology buyers face in implementing new mobile technology?
  • What are the most important criteria to field mobile technology buyers when evaluating hardware, operating systems, and mobile applications?

About the Author

David Krebs has more than 10 years of experience covering the markets for enterprise and government mobility solutions, wireless data communication technologies, and automatic data-capture research and consulting. David focuses on identifying the key drivers and enablers in the adoption of mobile and wireless solutions among mobile workers in the extended enterprise. David's consulting and strategic advisory experience is far reaching and includes technology and market opportunity assessments, technology penetration and adoption enablers, partner profiling and development, new product development, and M&A due diligence support. David has extensive primary market research management and execution experience to support market sizing and forecasting, total cost of ownership (TCO), comparative product performance evaluation, competitive benchmarking, and end-user requirements analysis. David is a graduate of Boston University (BSBA).

Table of Contents

Inside this Report

  • What questions are addressed?
  • Who should read this report?


Executive Summary

  • Key Findings

Global Market Overview and Forecast

  • Global Market at a Glance
    • Exhibit 1: Mobile Device Shipments Supporting Field Service Applications (Millions of Units)
    • Exhibit 2: Total Field Service Application Software Revenues (Including license revenues and maintenance contracts) (Millions of USD)
  • Global Market Ideas & Insights
  • Five-Year Forecast
    • Exhibit 3: Mobile Device Selection Criteria for Field Service Applications
  • Recent Developments
    • Exhibit 4: Field Service Application Migration to the Cloud
    • Exhibit 5: Wearable Technology Adoption for Field Service Applications

Competitive Landscape

  • Field Service Software Vendors
  • Ideas & Insights
    • Exhibit 6: Most Important Selection Criteria When Evaluating Field Service Solution Providers
  • Vendor Insights: Market Leaders
  • Vendor Insights: Niche Players

End-User Trends and Insights

  • Aging Infrastructure and Productivity Concerns Ushering In Age of Connected Asset
    • Exhibit 7: Sample Connected Asset Use Cases
    • Exhibit 8: Leading Pressures Driving Mobile Field Service Investments
  • Mobility Investments as a Strategic IT Asset
    • Exhibit 9: Strategic Actions Taken to Support Field Service Mobility Solutions
  • Accelerating Growth and Business Performance
    • Exhibit 10: Leading Mobile Capabilities Supported

Concluding Thoughts

VDC Research

  • About the Author
  • About VDC Research
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