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The Global Market for Mobile Professional Services

出版商 VDC Research Group, Inc. 商品編碼 298134
出版日期 內容資訊 英文 18 Pages; 58 Exhibits
商品交期: 最快1-2個工作天內
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全球行動專門服務市場 The Global Market for Mobile Professional Services
出版日期: 2014年03月24日 內容資訊: 英文 18 Pages; 58 Exhibits



  • 主要調查結果


  • 概要
  • 見解、洞察
    • 5年預測:行動管理服務促進的成長
    • 近幾年的發展
    • 競爭情形


  • 概要
  • 南北美洲
  • EMEA(歐洲、中東、非洲)
  • APAC(亞太地區)
  • 見解、洞察:全球的有效半徑、端到端能力



  • 行動融合中
  • 「能信用的顧問」是誰?
  • 決策者最重要的能力為何?
  • 決策者期望專門服務合作夥伴什麼?
  • 在外包行動支援背後的理據




Inside this Report

With mobile device proliferation continuing, the complexity and challenges for IT organizations are just beginning to manifest. More liberal BYOD policies continue to be adopted, meaning security and management challenges will expand as mobile data traffic continues to increase. However, many businesses lack the IT and budgetary resources to properly mobile-enable their workforce. This has made outsourcing mobile IT functions critical due to the need to maintain a scalable mobile infrastructure, which can support a growing mobile workforce with key enterprise-grade mobility solution components. Managed mobility services from managed service providers (MSPs), carriers, and systems integrators (SIs) are poised to benefit from the current mobile boom.

What questions are addressed?

  • What is the market size and opportunity for enterprise mobility professional services?
  • How are participating vendors augmenting their mobile solution range?
  • With which mobile solution areas are vendors having the most success?
  • How are carriers positioning themselves to compete with professional services organizations?
  • Which vendors are succeeding with a managed service approach to enterprise mobility?

Executive Summary

The increasingly common expanding mobile workforce has led to an increase in demand for more sophisticated mobile solutions. Due to their limited mobile IT support capabilities, we expect organizations to expand their relationships with third-party solution providers that specialize in mobile solution support and integration. Mobilizing and integrating manual business processes and workflows with modern mobile platforms is not only complex but can be costly, as many legacy applications are not being abandoned and new mobile applications require a high degree of specialized skills. For this reason, VDC sees end-to-end “as a service” mobility solutions as the de facto choice for enterprises going forward. This is due to the ability of professional services vendors to be more involved in the planning elements of mobile enablement. These vendors have proved their ability to deliver strategic business impact to their customers, not just operating cost reductions.

[Data available in full report]

Key Findings

  • The enterprise mobility professional services market reached $X.X billion in 2013 and is forecasted to grow to a $XX.X billion market opportunity by 2017, a compound annual growth rate (CAGR) of X.X%.
  • Our forecast indicates a double-digit CAGR for four of the nine vertical markets we tracked, with health care and related services growing the fastest (XX.X% CAGR). Field service and field sales account for XX% of the enterprise mobility professional services market opportunity.
  • Countries in the APAC region lead global demand for enterprise mobility professional services and are forecasted to grow at an XX.X% CAGR through our forecast period. While the high-level growth in this region is largely due to the growing population, favorable investment policies and government initiatives have led to continued build-outs of mobile network infrastructure and expanding handset deployments.
  • Mobile continues to be more strategic, with two-thirds of organizations indicating the support requirements for their frontline mobile workers are similar to those of their knowledge workers.
  • Managed mobility services have expanded across the IT landscape and throughout the channel (e.g., network infrastructure providers, systems integrators, and carriers).

Global Market Overview and and Forecast

Global Market at a Glance

Exhibit 1: Global mobile professional services revenues by regional market (US $B)

Global Market Ideas & Insights

Five-Year Forecast: Mobile Managed Services Driving Growth

VDC's forecast indicates that the global market for mobile professional services (inclusive of mobile systems design, application development, help desk, maintenance, depot services - repair and replace - hardware configuration, software provisioning, and training) will grow by X.XX% annually through 2017, reaching $XX.XB. The market for enterprise mobility solutions for professional services reached $X.XXB in 2013. Systems integration and deployment and maintenance (inclusive of depot services) accounted for XX% of the enterprise mobility professional service market in 2013, reaching $X.XB.

Traditional managed service providers (MSPs) are honing their mobile managed service opportunity, advancing solutions, and building out partnership networks to support their mobile service capabilities. Competition in this rapidly expanding market continues to grow, however. As large technology vendors worldwide (from leading carriers and systems integrators to traditional ISVs and OEMs) detect and evaluate this sizeable market opportunity, they will need to demonstrate their ability provide a relevant portfolio of services that complements their existing capabilities and leads to sustainable profitability growth. Differentiation and long-term viability will be secured by vendors that can demonstrate clear mobile expertise (internally or through acquisition) alongside robust customer service and support.

XX Commercial in Confidence.

Recent Developments

Device-centric services, such as maintenance and break/fix, are core to the enterprise mobility professional services opportunity; however, as mobile deployments expand, we continue to see organizations gravitate toward solution-oriented value propositions. These services are being furthered by a variety of constituents in the mobile ecosystem. Vendors offering enterprise mobility management (EMM) solutions are having success offering EMM as a managed service; however, new opportunities have emerged for organizations to outsource their BYOD management. These services can speed new user activations and device provisioning and complement established help desk and depot services as new devices are deployed.

To address the global market opportunity for enterprise mobility professional services, regional players with mobile expertise are partnering with vendors such as the Global Enterprise Mobility Alliance (GEMA). GEMA has established first-mover advantage by partnering effectively with regional mobile-focused solution providers and has abilities to deliver professional services to key high-growth geographies.

About this Report

VDC Research's i2: ideas & insights reports provide clients with deep insights into product, market, channel, and competitive strategies and tactics. Using deep and rich datasets based on extensive primary research, the i2 reports provide clients with the insights they need to make strategic decisions for their business about the markets they are in and the markets they want to be in. Coverage includes a combination of market sizing, segmentation, forecasting, end-user requirements analysis, competitive analysis, and more.

Table of Contents

Executive Summary

  • Key Findings

Global Market Overview and Forecast

  • Global Market at a Glance
    • Exhibit 1: Global mobile professional services revenues by regional market (US $B)
    • Exhibit 2: Global mobile professional services revenues by key service (US $B)
    • Exhibit 3: Global mobile professional services revenues by vertical market (US $B)
  • Global Market Ideas & Insights
    • Five-Year Forecast: Mobile Managed Services Driving Growth
    • Recent Developments
    • Competitive Landscape

Regional Forecasts

  • At a Glance
    • Exhibit 4: Regional forecasts and five-year growth rates (US $B)
  • Americas
  • EMEA
  • APAC
  • Ideas & Insights: Global Reach and End-to-End Capabilities

Channel Insights

  • Exhibit 5: Procurement channels for mobile-oriented support services

End-User Trends and Insights

  • Mobile Is Blending In
    • Exhibit 6: Similarity in support requirements for mobile deployments to support frontline and knowledge workers
  • Who are the “Trusted Advisors”?
    • Exhibit 7: Organizations providing mobile device support services to frontline workers
  • Capabilities that Matter the Most to Decision-Makers
    • Exhibit 8: Most important capabilities in the selection of a mobile systems deployment and integration partner
  • What Decision-Makers Look for From Their Professional Services Partners
    • Exhibit 9: Most important capabilities in the selection of a support services vendor to maintain an organization's mobile deployment
  • Rationale Behind Outsourcing Mobile Support
    • Exhibit 10: Primary reasons organizations procure third-party services to support their mobile deployment

Additional Exhibits

  • Exhibit 11: Budget allocation for mobile initiatives
  • Exhibit 12: How mobile IT service and support capabilities compare to desktop computing/PC service and support capabilities
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