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Mobile Managed Services and the Mobile Cloud

出版商 VDC Research Group, Inc. 商品編碼 282866
出版日期 內容資訊 英文 32 Pages, 69 Exhibits
商品交期: 最快1-2個工作天內
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行動管理服務及行動雲端 Mobile Managed Services and the Mobile Cloud
出版日期: 2013年09月19日 內容資訊: 英文 32 Pages, 69 Exhibits



  • 概要:全球行動管理服務預測
  • 5年預測
  • 近幾年的發展
  • 競爭情形
  • 概要:行動管理服務情況分析


  • 電信業者:見解、洞察
    • AT&T
    • Sprint Nextel
    • Verizon Wireless
    • Vodafone Global Enterprise
  • 系統廠商:見解、洞察
    • Accenture
    • Cognizant
    • Dell Services
    • HP Enterprise Services
    • IBM Global Services
    • Stratix
    • Vox Mobile
    • Wipro Technologies
  • 專門解決方案供應商:見解、洞察
    • Enterprise Mobile (Intermec/Honeywell)
    • Motorola Solutions
    • SAP AG
  • 流通管道分析
  • 終端用戶趨勢、洞察
    • 高機能、套組銷售的管理服務套件需求持續增加
    • 企業行動服務必要條件管理服務的價值命題地圖
    • 對成功重要的廣泛MMS能力
    • 細分化市場意味細分化的選擇標準
    • MMS費用沒有明顯基準;追加銷售有很大空間

Inside this Report

This report evaluates the state of the market for adoption of mobility solutions through a managed service procurement model. While predominantly addressing market shifts in more mature mobile markets (such as US, Canada, Europe), the report evaluates the global managed services market, pinpointing key market opportunities, channel trends and which vendors are best positioned to deliver these offerings. Leveraging quantitative and qualitative end user insights, this report highlights emerging managed service opportunities and the chief criteria influencing vendor selection.

What questions are addressed?

  • What is the current size and scope of the mobile managed services market? How will the market grow in the next 3-5 years?
  • What are the leading barriers slowing mobile managed services adoption?
  • How has the channel evolved for mobile managed services?
  • How are carriers, systems integrators, ISVs, and OEMs positioned to succeed in this market?
  • What are the low-hanging fruit for managed services vendors? How is this evolving?
  • What is the underlying value proposition driving mobile managed services adoption across enterprise and SMB organizations?

Who should read this report?

Highlighting leading mobile managed service drivers and future market opportunities, this report will benefit IT decision-makers in organizations small and large as well as organizations delivering mobile managed service solutions. For mobile vendors ranging from traditional enterprise ISVs and OEMs to systems integrators and mobile carriers, this report identifies perceived competencies of each vendor type, and how each is positioned to serve a trusted adviser role, delivering enterprise-grade suites of mobile managed services into the market.

Executive Summary


[Data available in full report] Mobility management is rising as a chief priority for CIOs and CTOs worldwide. More than XX% of IT decision makers expect steady or increased year-over-year mobility budgets, a recent VDC survey revealed. Challenged to manage increasingly sophisticated mobile technology strategies and deployments, these organizations are procuring third-party technology support through a mobile managed service model. In contrast to traditional professional services, mobile managed services facilitate broader outsourcing of the day-to-day IT operations and processes required to support mobile technology deployments.

Key Findings

  • BYOD is forcing IT organization to initiate discussions around mobile strategy as well as mobile data security. Maturation of enterprise mobile strategies will see mobile device management services serving as a jump-off point, driving adoption of more robust, comprehensive mobility management solutions.
  • More than XX% of respondents to VDC's survey said their IT organization's mobile IT service and support capabilities are weaker than those for desktop computing and PCs. That number rises to XX% for organizations with fewer than 250 full-time employees. Lack of resources and know-how to support mobile initiatives will remain a key driver of mobile managed service adoption.
  • No clear winner has emerged in the crowded, fragmented mobile managed service provider market. ISVs, carriers, SIs, and hardware manufacturers alike have developed strong customer bases and competencies to compete strategically in this market.
  • Managed MDM and security lead have emerged as leading mobile managed services, seeing strong adoption rates across the mobile managed service market. As organizations develop more mature mobile strategies and initiatives, mobile application management will see increased demand and emerge as a next-gen requirement for robust managed service deployments.
  • Core selection criteria for mobile managed service providers include capabilities around 24/7 support, multi-platform support, mobile expertise, rapid deployment and global footprint. While differentiating slightly by organization size and industry focus, these criteria remain relatively consistent for organizations large and small around the world.

About This Report

VDC Research's i2: ideas & insights reports provide clients with deep insights into product, market, channel, and competitive strategies and tactics. Using deep and rich datasets based on extensive primary research, the i2 reports provide clients with the insights they need to make strategic decisions for their business about the markets they are in and the markets they want to be in. Coverage includes a combination of market sizing, segmentation, forecasting, end-user requirements analysis, competitive analysis, and more.

Table of Contents

Global Market Overview & Forecast

  • At a Glance: Global forecast for mobile managed services, 2012-2016 (US$M)
  • Five-Year Forecast
  • Recent Developments
  • Competitive Landscape
  • At a Glance: Breakdown of the mobile managed services landscape

Competitive Landscape by Vendor Class

  • Carriers: Ideas & Insights
    • AT&T
    • Sprint Nextel
    • Verizon Wireless
    • Vodafone Global Enterprise
  • Systems Integrators: Ideas & Insights
    • Accenture
    • Cognizant
    • Dell Services
    • HP Enterprise Services
    • IBM Global Services
    • Stratix
    • Vox Mobile
    • Wipro Technologies
  • Specialty Solution Providers: Ideas & Insights
    • Enterprise Mobile (Intermec/Honeywell)
    • Motorola Solutions
    • SAP AG
  • Channel Insights
  • End-User Trends & Insights
    • Demand for Sophisticated, Bundled Suites of Managed Services is Growing
      • At a Glance: Evolution of mobile manages services
      • At a Glance: Leading mobile managed services
    • Managed Services Value Propositions Map to Enterprises' Mobile Service Requirements
      • At a Glance: Primary drivers of mobile managed services adoption
    • Broad Range of MMS Capabilities Critical to Success
      • At a Glance: Services most influencing a successful mobile deployment
    • A Fragmented Market Means Fragmented Selection Criteria
      • At a Glance: Most important capabilities in selecting a mobile managed services partner
    • No Clear Benchmark for MMS Pricing; Significant Room for Upselling
      • At a Glance: Per user, per month cost for a managed support service contract
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