最後一哩發送服務:最新的行動解決方案對課題的應對

消費者的消費行動日益移動到線上。與此同時，對最後一哩發送體驗的期待也提高，零售業者在電子商務領域為了有效競爭，需要提供最高級的體驗。由於這樣的背景，許多零售業者和發送業者變更基礎設施，必須獲得新的合作夥伴。

本報告提供最後一哩發送服務的相關調查，從履約到發送，需要應對的退貨，多樣進化的最後一哩發送解決方案，市場現狀和預測，主要供應商等資訊。

本報告刊載的供應商

Active Ants，AxleHire，BrightDrop，DoorDash，Dresslife，Flytrex，Gatik，Logistics Reply，Matternet，Narvar，Nuro，OneRail，Optoro，Peak Technologies，Project44，ProShip，Rivian，Scandit，Shipium，Snapfulfil，Tecsys，Tortoise，UberConnect，URB-E，WorkWave

目錄

摘要整理

主要調查結果

最後一哩造成的燃料削減及收益增加

• 最後一哩解決方案的3個目標:效率，經驗，永續性

電子商務的狀態

• 食品產業的進入

最後一哩基礎建設的設計

• 事前準備
• 庫存的能見度的確立
• 提供全面性選擇
• 最後一哩的縮短
• 最後一哩體驗的銷售

購買後的營運

• 迅速的履行流程
• 購買後的經驗

最後一哩發送服務

• 進化的發送必要條件
• 即時能見度
• 車隊，負載，及途徑的最佳化
• 連網型發送車隊

整個2020年代的技術的進步

• 震撼現今的市場
• 預測(2025-2030)

業者簡介

關於VDC調查

Inside This Report:

This report covers the diverse and evolving market of last mile delivery solutions from fulfillment to delivery to returns, if needed. Consumers are increasingly shifting their spending habits online. At the same time, consumers' expectations of the last mile delivery experience are rising and retailers must provide a best-in-class experience to effectively compete in the e-Commerce space. This impetus has driven many retailers and delivery providers to alter their infrastructure and bring on new partners. How are brands and service providers reacting to these evolving preferences to gain and maintain market share without erasing their profit margins?

Vendors Listed in this Report:

Active Ants, AxleHire, BrightDrop, DoorDash, Dresslife, Flytrex, Gatik, Logistics Reply, Matternet, Narvar, Nuro, OneRail, Optoro, Peak Technologies, Project44, ProShip, Rivian, Scandit, Shipium, Snapfulfil, Tecsys, Tortoise, UberConnect, URB-E, WorkWave.

Table of Contents

Executive Summary

Key Findings

Burning Less Fuel, More Cash in the Final Mile

• Three Targets in Last Mile Solutions: Efficiency, Experience, Sustainability

The State of E-Commerce

• Exhibit 1: E-Commerce revenues as a proportion of overall revenue

• Grocery Has Entered the Chat

Laying out Last Mile Infrastructure

• Preparing Ahead
• Establishing Inventory Visibility

• Providing Comprehensive Options
  • Exhibit 2: Shipping, pickup, and return options
  • Exhibit 3: Retailers offering next-day shipping for free
  • Exhibit 4: Perceived effect on customer loyalty fostered by each customer channel
  • Exhibit 5: Does your retail organization offer varied service levels based on customer profile?
  • Exhibit 6: Future plans regarding varied service levels

• Shortening the Last Mile
  • Exhibit 7: Retailers' e-Commerce fulfillment
  • Exhibit 8: Percentage of store retailers capable of shipping from today and in two years
  • Exhibit 9: Fulfillment infrastructure modifications, next 24 months

• Selling the Last Mile Experience
  • Exhibit 10: Describe plans to implement delivery estimates at the following points
  • Exhibit 11: Perceived value of delivery estimates at the following points

Post-Purchase Operations

• Rapid Fulfillment Processes
• Post-Purchase Experience

Last Mile Delivery Services

• Exhibit 12: Impact of challenges facing delivery providers, next 24 months

• Evolving Delivery Requirements
  • Exhibit 13: Delivery providers top 3 aspects to satisfy enterprise customers
  • Exhibit 14: Shipping options provided by delivery organizations

• Real-Time Visibility
• Optimizing the Fleet, Load, and Route

• The Connected Delivery Fleet
  • Exhibit 15: Device deployment for full-time and contract delivery drivers
  • Exhibit 16: Which response best characterizes drivers' mobile devices in the near future
  • Exhibit 17: Delivery providers future plans regarding BYOD
  • Exhibit 18: Factors driving BYOD adoption
  • Exhibit 19: Factors preventing BYOD adoption

Technological Advancements throughout the 2020s

• Exhibit 20: Greatest challenges facing last mile delivery providers, 4-6 years
• Exhibit 21: Retailers anticipated impact of interventions in last mile, 4-6 years

• Shaking up the Market Today
• 2025-2030 Outlook

Vendor Profiles

About VDC Research