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市場調查報告書
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980278

客服中心解決方案的全球市場 (2020-2030年):產業分析·市場趨勢·市場佔有率·成長預測

Contact Center Solution Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2020-2030

出版日期: | 出版商: Transparency Market Research | 英文 259 Pages | 商品交期: 最快1-2個工作天內

價格
  • 全貌
  • 簡介
  • 目錄
簡介

本報告提供全球客服中心解決方案的市場調查,彙整市場定義和概要,價值鏈,新型冠狀病毒感染疾病 (COVID-19) 以及其他的市場影響因素分析,市場規模的轉變·預測,產品·用途·地區/主要國家等各種區分的明細,競爭環境,主要企業簡介等資訊。

第1章 序文

第2章 假設·調查手法

第3章 摘要整理

第4章 市場概要

  • 市場定義
  • 市場影響因素分析
    • 預測要素
    • 生態系統·價值鏈分析
    • 市場動態(成長的影響因素)
  • COVID-19:影響分析
  • 客服中心解決方案供應商的引進策略
  • 客服中心引進的AI
  • 客戶對與聯絡中心互動的看法
  • 案例研究:銀行採用的RPA
  • BPO企業的主要投資
  • 數位解決方案的引進率
  • 客戶經驗相關的技術投資
  • 策略性投資的實施的課題
  • 市場機會的評估:各地區
    • 各類型
    • 各終端用戶
  • M&A·擴張

第5章 市場分析·預測

  • 收益的轉變·預測

第6章 市場分析·預測:各類型

  • 概要
  • 傳統解決方案
  • 數位解決方案

第7章 市場分析·預測:各終端用戶

  • 概要
  • BFSI (銀行·金融服務·保險)
  • 零售
  • 政府
  • 醫療保健
  • 製造
  • 媒體·娛樂
  • IT·通訊
  • 旅遊、飯店
  • 其他(公共產業·教育)

第8章 市場分析·預測:地區·各主要國家

  • 北美
  • 歐洲
  • 亞太地區
  • 中東·非洲
  • 南美

第9章 北美市場分析·預測:各主要國家

第10章 歐洲市場分析·預測:各主要國家

第11章 亞太地區市場分析·預測:各主要國家

第12章 中東·非洲市場分析·預測:各主要國家

第13章 南美市場分析·預測:各主要國家

第14章 競爭情形

  • 主要企業的競爭矩陣
  • 主要企業的收益佔有率

第15章 企業簡介

  • 8x8, Inc.
  • Alcatel-Lucent International
  • Avaya, Inc.
  • Cisco Systems, Inc.
  • Five9, Inc.
  • Huawei Technologies Co., Ltd.
  • IBM Corporation
  • Mitel Networks Corp.
  • NICE Ltd.
  • Oracle Corporation
  • Salesforce.com, Inc.
  • SAP SE
  • West Corporation
  • Zendesk Inc.
  • ZTE Corporation

第16章 要點

目錄
Product Code: TMRGL44024

Title:
Contact Center Solution Market (Type: Traditional and Digital; and End User: BFSI, Retail, Government, Healthcare, Manufacturing, Media & Entertainment, Telecom, IT, and Others) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2020-2030.

Contact Center Solution Market - Scope of the Report

A latest study collated and published by Transparency Market Research (TMR) analyzes the historical and present-day scenario of the global contact center solution market to accurately gauge its potential future development. The study presents detailed information about the important growth factors, restraints, and key trends that are creating the landscape for the future growth of the contact center solution market to identify the opportunistic avenues of the business potential for stakeholders. The report also provides insightful information about how the contact center solution market is expected to progress during the forecast period, 2020-2030.

The report offers intricate dynamics about the different aspects of the contact center solution market that aids companies operating in the market in making strategic development decisions. TMR's study elaborates on the significant changes that are highly anticipated to configure the growth of the contact center solution market during the forecast period. It also includes a key indicator assessment to highlight the growth prospects of the contact center solution market, and estimate statistics related to the market progress in terms of value (US$ Mn).

The study covers a detailed segmentation of the contact center solution market, along with country analysis, key information, and a competitive outlook. The report mentions company profiles of key players that are currently dominating the contact center solution market, wherein various developments, expansions, and winning strategies practiced and executed by leading players have been presented in detail.

Key Questions Answered in TMR's Report on Contact Center Solution Market

The report provides detailed information about the contact center solution market on the basis of comprehensive research on various factors that play a key role in accelerating the growth potential of the market. Information mentioned in the report answers path-breaking questions for companies that are currently functioning in the market and are looking for innovative ways to create a unique benchmark in the contact center solution market, so as to help them make successful strategies and take target-driven decisions.

Which regions will continue to remain the most profitable regional markets for contact center solution market players?

Which factors will induce a change in demand for contact center solution during the assessment period?

How will changing trends impact the contact center solution market?

How will COVID-19 impact the contact center solution market?

How can market players capture low-hanging opportunities in the contact center solution market in developed regions?

Which companies are leading the contact center solution market?

What are the winning strategies of stakeholders in the contact center solution market to upscale their position in this landscape?

What will be the Y-o-Y growth of the contact center solution market between 2020 and 2030?

What are the winning imperatives of market frontrunners in the contact center solution market?

Research Methodology - Contact Center Solution Market

The research methodology adopted by analysts to compile the contact center solution market report is based on detailed primary as well as secondary research. With the help of in-depth insights of the industry-affiliated information that is obtained and legitimated by market-admissible resources, analysts have offered riveting observations and authentic forecasts of the contact center solution market.

During the primary research phase, analysts interviewed industry stakeholders, investors, brand managers, vice presidents, and sales and marketing managers. On the basis of data obtained through the interviews of genuine resources, analysts have emphasized the changing scenario of the contact center solution market.

For secondary research, analysts scrutinized numerous annual report publications, white papers, industry association publications, and company websites to obtain the necessary understanding of the contact center solution market.

Table of Contents

1. Preface

  • 1.1. Market Introduction
  • 1.2. Market Segmentation
  • 1.3. Key Research Objectives

2. Assumptions and Research Methodology

  • 2.1. Research Methodology
    • 2.1.1. List of Primary and Secondary Sources
  • 2.2. Key Assumptions for Data Modelling

3. Executive Summary - Global Contact Center Solution Market

4. Market Overview

  • 4.1. Market Definition
  • 4.2. Market Factor Analysis
    • 4.2.1. Forecast Factors
    • 4.2.2. Ecosystem/ Value Chain Analysis
    • 4.2.3. Market Dynamics (Growth Influencers)
      • 4.2.3.1. Drivers
      • 4.2.3.2. Restraints
      • 4.2.3.3. Opportunities
      • 4.2.3.4. Impact Analysis of Drivers and Restraints
  • 4.3. COVID-19 Impact Analysis
    • 4.3.1. Impact of COVID-19 on Contact Center Solution
    • 4.3.2. End-user Sentiment Analysis: Comparative Analysis on Spending
      • 4.3.2.1. Increase in Spending
      • 4.3.2.2. Decrease in Spending
    • 4.3.3. End-user Sentiment Analysis: Comparative Analysis on Spending
    • 4.3.4. Short Term and Long Term Impact on the Market
  • 4.4. Strategy Adopted by Contact Center Solution Providers
  • 4.5. Adoption Analysis of Artificial Intelligence in Contact Centers
  • 4.6. Customer Perception Analysis for Interaction with Contact Centers
  • 4.7. Case Study:-Adoption of RPA in Banking Industry
  • 4.8. Major Investment by BPO Companies
  • 4.9. Adoption (%) Analysis of Digital Solution
  • 4.10. Investment by Contact Center Companies related to Customer Experience in Technology
  • 4.11. Challenges faced by Contact Center Companies in Implementing Strategic Investments
  • 4.12. Market Opportunity Assessment - by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ Latin America)
    • 4.12.1. By Type
    • 4.12.2. By End-user
  • 4.13. Mergers & Acquisitions, Expansions

5. Global Contact Center Solution Market Analysis and Forecast

  • 5.1. Market Revenue Analysis (US$ Mn), 2015-2030
    • 5.1.1. Historic Growth Trends, 2015-2019
    • 5.1.2. Forecast Trends, 2020-2030

6. Global Contact Center Solution Market Analysis, by Type

  • 6.1. Overview
  • 6.2. Key Segment Analysis
  • 6.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Type, 2018 - 2030
    • 6.3.1. Traditional
    • 6.3.2. Digital

7. Global Contact Center Solution Market Analysis, by End-user

  • 7.1. Overview
  • 7.2. Key Segment Analysis
  • 7.3. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, 2018 - 2030
    • 7.3.1. BFSI
    • 7.3.2. Retail
    • 7.3.3. Government
    • 7.3.4. Healthcare
    • 7.3.5. Manufacturing
    • 7.3.6. Media and Entertainment
    • 7.3.7. IT & Telecom
    • 7.3.8. Travel & Hospitality
    • 7.3.9. Others (Utilities, Education)

8. Global Contact Center Solution Market Analysis and Forecast, by Region

  • 8.1. Key Findings
  • 8.2. Contact Center Solution Market Size (US$ Mn) Forecast, by Region, 2018 - 2030
    • 8.2.1. North America
    • 8.2.2. Europe
    • 8.2.3. Asia Pacific
    • 8.2.4. Middle East & Africa
    • 8.2.5. Latin America

9. North America Contact Center Solution Market Analysis

  • 9.1. Regional Outlook
  • 9.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 - 2030)
    • 9.2.1. By Type
    • 9.2.2. By End-user
  • 9.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2030
    • 9.3.1. U.S.
    • 9.3.2. Canada
    • 9.3.3. Rest of North America
  • 9.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 - 2030
    • 9.4.1. U.S.
    • 9.4.2. Canada
    • 9.4.3. Rest of North America

10. Europe Contact Center Solution Market Analysis

  • 10.1. Regional Outlook
  • 10.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 - 2030)
    • 10.2.1. By Type
    • 10.2.2. By End-user
  • 10.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2030
    • 10.3.1. Spain
    • 10.3.2. Portugal
    • 10.3.3. Italy
    • 10.3.4. Germany
    • 10.3.5. France
    • 10.3.6. Rest of Europe
  • 10.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 - 2030
    • 10.4.1. Spain
    • 10.4.2. Portugal
    • 10.4.3. Italy
    • 10.4.4. Germany
    • 10.4.5. France
    • 10.4.6. Rest of Europe

11. Asia Pacific Contact Center Solution Market Analysis

  • 11.1. Regional Outlook
  • 11.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 - 2030)
    • 11.2.1. By Type
    • 11.2.2. By End-user
  • 11.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2030
    • 11.3.1. China
    • 11.3.2. Japan
    • 11.3.3. India
    • 11.3.4. ASEAN
    • 11.3.5. Rest of Asia Pacific
  • 11.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 - 2030
    • 11.4.1. China
    • 11.4.2. Japan
    • 11.4.3. India
    • 11.4.4. ASEAN
    • 11.4.5. Rest of Asia Pacific

12. Middle East & Africa Contact Center Solution Market Analysis

  • 12.1. Regional Outlook
  • 12.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 - 2030)
    • 12.2.1. By Type
    • 12.2.2. By End-user
  • 12.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2030
    • 12.3.1. United Arab Emirates
    • 12.3.2. South Africa
    • 12.3.3. Rest of MEA
  • 12.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 - 2030
    • 12.4.1. United Arab Emirates
    • 12.4.2. South Africa
    • 12.4.3. Rest of MEA

13. Latin America Contact Center Solution Market Analysis

  • 13.1. Regional Outlook
  • 13.2. Contact Center Solution Market Size (US$ Mn) Analysis and Forecast (2018 - 2030)
    • 13.2.1. By Type
    • 13.2.2. By End-user
  • 13.3. Contact Center Solution Market Size (US$ Mn) Forecast, by Country & Sub-region, 2018 - 2030
    • 13.3.1. Colombia
    • 13.3.2. Peru
    • 13.3.3. Mexico
    • 13.3.4. Argentina
    • 13.3.5. Brazil
    • 13.3.6. Chile
    • 13.3.7. Rest of Latin America
  • 13.4. Contact Center Solution Market Size (US$ Mn) Forecast, by End-user, by Country & Sub-region, 2018 - 2030
    • 13.4.1. Colombia
    • 13.4.2. Peru
    • 13.4.3. Mexico
    • 13.4.4. Argentina
    • 13.4.5. Brazil
    • 13.4.6. Chile
    • 13.4.7. Rest of Latin America

14. Competition Landscape

  • 14.1. Market Competition Matrix, by Leading Players
  • 14.2. Market Revenue Share Analysis (%), by Leading Players (2019)

15. Company Profiles

  • 15.1. 8x8, Inc.
    • 15.1.1. Business Overview
    • 15.1.2. Product Portfolio
    • 15.1.3. Geographical Footprint
    • 15.1.4. Revenue and Strategy
  • 15.2. Alcatel-Lucent International
    • 15.2.1. Business Overview
    • 15.2.2. Product Portfolio
    • 15.2.3. Geographical Footprint
    • 15.2.4. Revenue and Strategy
  • 15.3. Avaya, Inc.
    • 15.3.1. Business Overview
    • 15.3.2. Product Portfolio
    • 15.3.3. Geographical Footprint
    • 15.3.4. Revenue and Strategy
  • 15.4. Cisco Systems, Inc.
    • 15.4.1. Business Overview
    • 15.4.2. Product Portfolio
    • 15.4.3. Geographical Footprint
    • 15.4.4. Revenue and Strategy
  • 15.5. Five9, Inc.
    • 15.5.1. Business Overview
    • 15.5.2. Product Portfolio
    • 15.5.3. Geographical Footprint
    • 15.5.4. Revenue and Strategy
  • 15.6. Huawei Technologies Co., Ltd.
    • 15.6.1. Business Overview
    • 15.6.2. Product Portfolio
    • 15.6.3. Geographical Footprint
    • 15.6.4. Revenue and Strategy
  • 15.7. IBM Corporation
    • 15.7.1. Business Overview
    • 15.7.2. Product Portfolio
    • 15.7.3. Geographical Footprint
    • 15.7.4. Revenue and Strategy
  • 15.8. Mitel Networks Corp.
    • 15.8.1. Business Overview
    • 15.8.2. Product Portfolio
    • 15.8.3. Geographical Footprint
    • 15.8.4. Revenue and Strategy
  • 15.9. NICE Ltd.
    • 15.9.1. Business Overview
    • 15.9.2. Product Portfolio
    • 15.9.3. Geographical Footprint
    • 15.9.4. Revenue and Strategy
  • 15.10. Oracle Corporation
    • 15.10.1. Business Overview
    • 15.10.2. Product Portfolio
    • 15.10.3. Geographical Footprint
    • 15.10.4. Revenue and Strategy
  • 15.11. Salesforce.com, Inc.
    • 15.11.1. Business Overview
    • 15.11.2. Product Portfolio
    • 15.11.3. Geographical Footprint
    • 15.11.4. Revenue and Strategy
  • 15.12. SAP SE
    • 15.12.1. Business Overview
    • 15.12.2. Product Portfolio
    • 15.12.3. Geographical Footprint
    • 15.12.4. Revenue and Strategy
  • 15.13. West Corporation
    • 15.13.1. Business Overview
    • 15.13.2. Product Portfolio
    • 15.13.3. Geographical Footprint
    • 15.13.4. Revenue and Strategy
  • 15.14. Zendesk Inc.
    • 15.14.1. Business Overview
    • 15.14.2. Product Portfolio
    • 15.14.3. Geographical Footprint
    • 15.14.4. Revenue and Strategy
  • 15.15. ZTE Corporation
    • 15.15.1. Business Overview
    • 15.15.2. Product Portfolio
    • 15.15.3. Geographical Footprint
    • 15.15.4. Revenue and Strategy

16. Key Takeaways

List of Tables

  • Table 1:Acronyms Used in Contact Center Solution Market
  • Table 2:Forecast Factors: Relevance and Impact
  • Table 3:Impact Analysis of Drivers & Restraint
  • Table 4:Mergers & Acquisitions, Expansions
  • Table 5:Global Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030
  • Table 6:Global Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 7:Global Contact Center Solution Market Value (US$ Mn) Forecast, by Region, 2018 - 2030
  • Table 8:North America Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030
  • Table 9:North America Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 10:North America Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030
  • Table 11:U.S. Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 12:The U.S. Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 13:Canada Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 14:Canada Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 15:Europe Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030
  • Table 16:Europe Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 17:Europe Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030
  • Table 18:Spain Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 19:Spain Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 20:Portugal Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 21:Portugal Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 22:Italy Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 23:Italy Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 24:Germany Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 25:Germany Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 26:France Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 27:France Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 28:Asia Pacific Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030
  • Table 29:Asia Pacific Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 30:Asia Pacific Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030
  • Table 31:China Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 32:China Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 33:Japan Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 34:Japan Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 35:India Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 36:India Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 37:ASEAN Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 38:ASEAN Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 39:Middle East & Africa Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030
  • Table 40:Middle East & Africa Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 41:Middle East & Africa Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030
  • Table 42:United Arab Emirates Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 43:UAE Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 44:South Africa Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 45:South Africa Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 46:Latin America Contact Center Solution Market Value (US$ Mn) Forecast, by Type, 2018 - 2030
  • Table 47:Latin America Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 48:Latin America Contact Center Solution Market Value (US$ Mn) Forecast, by Country, 2018 - 2030
  • Table 49:Colombia Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 50:Colombia Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 51:Peru Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 52:Peru Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 53:Mexico Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 54:Mexico Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 55:Argentina Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 56:Argentina Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 57:Brazil Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 58:Brazil Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term
  • Table 59:Chile Contact Center Solution Market Value (US$ Mn) Forecast, by End-user, 2018 - 2030
  • Table 60:Chile Contact Center Solution Revenue CAGR Breakdown (%), by Growth Term

List of Figures

  • Figure 1:Global Contact Center Solution Market Size (US$ Mn) Forecast, 2018 - 2030
  • Figure 2:Global Contact Center Solution Market Revenue (US$ Mn) Opportunity Assessment, by Region, 2020E
  • Figure 3:Global Contact Center Solution Market Revenue (US$ Mn) Opportunity Assessment, by Region, 2030F
  • Figure 4:Top Segment Analysis of Contact Center Solution Market
  • Figure 5:Impact of COVID-19 on Interaction
  • Figure 6:Adoption of Cloud-based Contact Center Solution due to COVID-19
  • Figure 7:Strategy Adoption (%) by Contact Center Solution Providers
  • Figure 8:Adoption (%) of Artificial Intelligence in Contact Center Workflow Services
  • Figure 9:Implementation of Artificial Intelligence in Contact Center Services
  • Figure 10:Customer Perception (%) Adoption Analysis
  • Figure 11:Adoption (%) Analysis of Digital Solution
  • Figure 12:Adoption & Investment in Technology in Contact Centers, 2020
  • Figure 13:Adoption & Investment in Technology in Contact Centers, 2020
  • Figure 14:Global Contact Center Solution Market Opportunity Assessment, by Type
  • Figure 15:Global Contact Center Solution Market Opportunity Assessment, by End-user
  • Figure 16:Global Contact Center Solution Market Opportunity Assessment, by Region
  • Figure 17:Global Contact Center Solution Market Revenue (US$ Mn) Historic Trends, 2015 - 2019
  • Figure 18:Global Contact Center Solution Market Revenue Opportunity (US$ Mn) Historic Trends, 2015 - 2019
  • Figure 19:Global Contact Center Solution Market Y-o-Y Growth (Revenue %) Forecast, 2020 - 2030
  • Figure 20:Global Contact Center Solution Market Revenue Opportunity (US$ Mn) Forecast, 2020 - 2030
  • Figure 21:Global Contact Center Solution Market Value Share Analysis, by Type, 2020
  • Figure 22:Global Contact Center Solution Market Value Share Analysis, by Type, 2030
  • Figure 23:Global Contact Center Solution Market Value Share Analysis, by End-user, 2020
  • Figure 24:Global Contact Center Solution Market Value Share Analysis, by End-user, 2030
  • Figure 25:Global Contact Center Solution Market Value Share Analysis, by Region, 2020
  • Figure 26:Global Contact Center Solution Market Value Share Analysis, by Region, 2030
  • Figure 27:North America Contact Center Solution Market Value Share Analysis, by Type, 2020
  • Figure 28:North America Contact Center Solution Market Value Share Analysis, by Type, 2030
  • Figure 29:North America Contact Center Solution Market Value Share Analysis, by End-user, 2020
  • Figure 30:North America Contact Center Solution Market Value Share Analysis, by End-user, 2030
  • Figure 31:North America Contact Center Solution Market Value Share Analysis, by Country, 2020
  • Figure 32:North America Contact Center Solution Market Value Share Analysis, by Country, 2030
  • Figure 33:U.S. Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 34:Canada Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 35:Europe Contact Center Solution Market Value Share Analysis, by Type, 2020
  • Figure 36:Europe Contact Center Solution Market Value Share Analysis, by Type, 2030
  • Figure 37:Europe Contact Center Solution Market Value Share Analysis, by End-user, 2020
  • Figure 38:Europe Contact Center Solution Market Value Share Analysis, by End-user, 2030
  • Figure 39:Europe Contact Center Solution Market Value Share Analysis, by Country, 2020
  • Figure 40:Europe Contact Center Solution Market Value Share Analysis, by Country, 2030
  • Figure 41:Spain Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 42:Portugal Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 43:Italy Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 44:Germany Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 45:France Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 46:Asia Pacific Contact Center Solution Market Value Share Analysis, by Type, 2020
  • Figure 47:Asia Pacific Contact Center Solution Market Value Share Analysis, by Type, 2030
  • Figure 48:Asia Pacific Contact Center Solution Market Value Share Analysis, by End-user, 2020
  • Figure 49:Asia Pacific Contact Center Solution Market Value Share Analysis, by End-user, 2030
  • Figure 50:Asia Pacific Contact Center Solution Market Value Share Analysis, by Country, 2020
  • Figure 51:Asia Pacific Contact Center Solution Market Value Share Analysis, by Country, 2030
  • Figure 52:China Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 53:Japan Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 54:India Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 55:ASEAN Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 56:Middle East & Africa Contact Center Solution Market Value Share Analysis, by Type, 2020
  • Figure 57:Middle East & Africa Contact Center Solution Market Value Share Analysis, by Type, 2030
  • Figure 58:Middle East & Africa Contact Center Solution Market Value Share Analysis, by End-user, 2020
  • Figure 59:Middle East & Africa Contact Center Solution Market Value Share Analysis, by End-user, 2030
  • Figure 60:Middle East & Africa Contact Center Solution Market Value Share Analysis, by Country, 2020
  • Figure 61:Middle East & Africa Contact Center Solution Market Value Share Analysis, by Country, 2030
  • Figure 62:UAE Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 63:South Africa Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 64:Latin America Contact Center Solution Market Value Share Analysis, by Type, 2020
  • Figure 65:Latin America Contact Center Solution Market Value Share Analysis, by Type, 2030
  • Figure 66:Latin America Contact Center Solution Market Value Share Analysis, by End-user, 2020
  • Figure 67:Latin America Contact Center Solution Market Value Share Analysis, by End-user, 2030
  • Figure 68:Latin America Contact Center Solution Market Value Share Analysis, by Country, 2020
  • Figure 69:Latin America Contact Center Solution Market Value Share Analysis, by Country, 2030
  • Figure 70:Colombia Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 71:Peru Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 72:Mexico Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 73:Argentina Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 74:Brazil Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030
  • Figure 75:Chile Contact Center Solution Market Opportunity Growth Analysis (US$ Mn) Forecast, 2020 - 2030