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雲端式語音通話服務的全球市場:各網路類型·各部署方式·不同企業規模·各用途·各終端用戶產業·各企業·各地區的未來預測與市場機會 (2025年) 預測和機會,2025年的全球雲端語音通信服務市場

Global Cloud Telephony Service Market By Network Type, By Deployment Mode, By Organization Size, By Application, By End User Industry, By Company, By Region, Forecast & Opportunities, 2025

出版商 TechSci Research 商品編碼 941974
出版日期 內容資訊 英文 117 Pages
商品交期: 請詢問到貨日
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雲端式語音通話服務的全球市場:各網路類型·各部署方式·不同企業規模·各用途·各終端用戶產業·各企業·各地區的未來預測與市場機會 (2025年) 預測和機會,2025年的全球雲端語音通信服務市場 Global Cloud Telephony Service Market By Network Type, By Deployment Mode, By Organization Size, By Application, By End User Industry, By Company, By Region, Forecast & Opportunities, 2025
出版日期: 2020年06月01日內容資訊: 英文 117 Pages
簡介

本報告提供全球雲端語音通信服務的市場相關分析,提供整體市場規模趨勢預測和市場佔有率結構 (各網路類型·各部署方式·不同企業規模·各用途·各終端用戶產業),各地區·主要國家詳細趨勢 (過去5年·今後6年份),主要的推動及阻礙市場要素,企業間的市場競爭結構,主要企業的簡介,今後的市場成長的方向性等調查。

第1章 產品概要

第2章 調查方法

第3章 COVID-19對全球雲端式語音通話服務市場的影響

第4章 摘要整理

第5章 客戶方面的見解

第6章 全球雲端式語音通話服務市場:展望

  • 市場規模與其預測
    • 以金額為準
  • 市場佔有率與其預測
    • 各網路類型(PSTN,VoIP)
    • 各部署方式(託管,雲端)
    • 不同企業規模(大企業,中小企業)
    • 各用途(會議,多層級IVR (互動語音回覆系統),銷售·行銷,CRM等)
    • 各終端用戶產業(BFSI,IT·通訊,防衛,教育,媒體&娛樂,零售業、 醫療等)
    • 各企業(2019年)
    • 各地區
  • 產品市場地圖

第7章 亞太地區的雲端式語音通話服務市場:未來展望

  • 市場規模與其預測
  • 市場佔有率與其預測
  • 各國分析
    • 中國
    • 印度
    • 澳洲
    • 日本
    • 韓國

第8章 歐洲的雲端式語音通話服務市場:未來展望

  • 市場規模與其預測
  • 市場佔有率與其預測
  • 各國分析
    • 法國
    • 德國
    • 英國
    • 義大利
    • 西班牙

第9章 北美的雲端式語音通話服務市場:未來展望

  • 市場規模與其預測
  • 市場佔有率與其預測
  • 各國分析
    • 美國
    • 墨西哥
    • 加拿大

第10章 南美的雲端式語音通話服務市場:未來展望

  • 市場規模與其預測
  • 市場佔有率與其預測
  • 各國分析
    • 巴西
    • 阿根廷
    • 哥倫比亞

第11章 中東·非洲的雲端式語音通話服務市場:未來展望

  • 市場規模與其預測
  • 市場佔有率與其預測
  • 各國分析
    • 南非
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國 (UAE)
    • 科威特

第12章 市場動態

  • 促進因素
  • 課題

第13章 市場趨勢與發展

第14章 競爭環境

  • Nextiva
  • Vox Telecom Limited
  • AVOXI, Inc.
  • 8x8, Inc.
  • BroadSoft, Inc.
  • DIALPAD
  • Cisco Systems, Inc.
  • Go 2 Market India Pvt. Ltd.
  • Exotel Techcom Pvt. Ltd.
  • LeadNXT
  • Knowlarity Communications Pvt. Ltd

第15章 策略建議

第16章 TechSci Research相關資料,免責聲明

目錄
Product Code: 3520

Title:
Global Cloud Telephony Service Market By Network Type (Public Switched Telephone Networks (PSTNs) v/s Voice over Internet Protocol (VoIP)), By Deployment Mode (Hosted v/s Cloud), By Organization Size (Large Enterprises v/s SMEs), By Application (Conferencing, Multi-level IVR, Sales & Marketing, Customer Relationship Management (CRM), Others), By End User Industry (BFSI, IT & Telecom, Defence, Education, Media & Entertainment, Retail, Healthcare, Others), By Company, By Region, Forecast & Opportunities, 2025.

Global cloud telephony service market is expected to grow at a formidable rate of around 10% during the forecast period. The global cloud telephony service market is driven by the shift in telecommunication companies to IP networks. Additionally, benefits such as cost effectiveness, call reports & call tracking options, user friendly interface, availability of virtual number service, among others associated with cloud telephony services are further expected to propel the market through 2025. Furthermore, ongoing technological advancements and new product launches by the major players operating in the market is expected to create lucrative opportunities for market growth over the next few years. However, data security and privacy concerns can hamper the market growth during the forecast period. Also, the sudden outbreak of pandemic COVID-19 has made the world work under remote conditions and restrictions. This has increased the susceptibility of organizations and their important data to cyber threats, malwares, ransomwares and data breaches & theft thereby negatively impacting the market growth through 2025.

The global cloud telephony service market is segmented based on network type, deployment mode, organization size, application, end user industry, company and region. Based on deployment mode, the market can be bifurcated into on-premise and cloud. The cloud segment is expected to dominate the market during the forecast period on account of the benefits associated with cloud such as affordability, scalability, flexibility, 24/7 availability, large storage space, auto-update feature, among others.

Regionally, the Cloud Telephony Service market has been segmented into various regions including Asia-Pacific, North America, South America, Europe, and Middle East & Africa. Among these regions, North America is expected to dominate the overall cloud telephony service market owing to the well established IT infrastructure in the region. Additionally, the presence of major players operating in the market further drives the growth of market in the region.

The major players operating in the cloud telephony service market Nextiva, Vox Telecom, AVOXI, 8x8, Inc., BroadSoft, DIALPAD, Cisco Systems, Inc., Go 2 Market India Pvt. Ltd., Exotel Techcom Pvt. Ltd., LeadNXT, Knowlarity Communications Pvt. Ltd and others. Major companies are developing advanced technologies and launching new services to stay competitive in the market. Other competitive strategies include mergers & acquisitions and new service developments.

Years considered for this report:

Historical Years: 2015-2018

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2021-2025

Objective of the Study:

  • To analyze and estimate the market size of global cloud telephony service market from 2015 to 2018.
  • To estimate and forecast the market size of global cloud telephony service market from 2019 to 2025 and growth rate until 2025.
  • To classify and forecast global cloud telephony service market based on network type, deployment mode, organization size, application, end user industry, company and regional distribution.
  • To identify dominant region or segment in the global cloud telephony service market.
  • To identify drivers and challenges for global cloud telephony service market.
  • To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in global cloud telephony service market.
  • To identify and analyze the profile of leading players operating in global cloud telephony service market.
  • To identify key sustainable strategies adopted by market players in global cloud telephony service market.

TechSci Research performed both primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of service providers across the globe. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research could include the service providers which could not be identified due to the limitations of secondary research. TechSci Research analyzed the service providers, distribution channels and presence of all major players across the globe.

TechSci Research calculated the market size of global cloud telephony service market using a bottom-up approach, wherein data for various end-user segments was recorded and forecast for the future years. TechSci Research sourced these values from the industry experts and company representatives and externally validated through analyzing historical data of these product types and applications for getting an appropriate, overall market size. Various secondary sources such as company websites, news articles, press releases, company annual reports, investor presentations and financial reports were also studied by TechSci Research.

Key Target Audience:

  • Cloud telephony service provider companies
  • Market research and consulting firms
  • Government bodies such as regulating authorities and policy makers
  • Organizations, forums and alliances related to cloud telephony service

The study is useful in providing answers to several critical questions that are important for the industry stakeholders such as service providers, suppliers and partners, end users, etc., besides allowing them in strategizing investments and capitalizing on market opportunities.

Report Scope:

In this report, global cloud telephony service market has been segmented into following categories, in addition to the industry trends which have also been detailed below:

  • Global Cloud Telephony Service Market, By Network Type:

Public Switched Telephone Networks (PSTNs)

Voice over Internet Protocol (VoIP)

  • Global Cloud Telephony Service Market, By Deployment Mode:

On-Premise

Cloud

  • Global Cloud Telephony Service Market, By Organization Size:

Large Enterprises

SMEs

  • Global Cloud Telephony Service Market, By Application:

Conferencing

Multi-level IVR

Sales & Marketing

Customer Relationship Management (CRM)

Others

  • Global Cloud Telephony Service Market, By End User Industry:

BFSI

IT & Telecom

Defence

Education

Media & Entertainment

Retail

Healthcare

Others

  • Global Cloud Telephony Service Market, By Region:

North America

  • United States
  • Canada
  • Mexico

Europe

  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain

Asia-Pacific

  • China
  • Japan
  • India
  • South Korea
  • Australia

Middle East & Africa

  • South Africa
  • Saudi Arabia
  • UAE
  • Kuwait

South America

  • Brazil
  • Argentina
  • Colombia

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in global cloud telephony service market.

Available Customizations:

With the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

2. Research Methodology

3. Impact of COVID-19 on Global Cloud Telephony Service Market

4. Executive Summary

5. Voice of Customer

6. Global Cloud Telephony Service Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Network Type (Public Switched Telephone Networks (PSTNs) v/s Voice over Internet Protocol (VoIP))
    • 6.2.2. By Deployment Mode (Hosted v/s Cloud)
    • 6.2.3. By Organization Size (Large Enterprises v/s SMEs)
    • 6.2.4. By Application (Conferencing, Multi-level IVR, Sales & Marketing, Customer Relationship Management (CRM), Others)
    • 6.2.5. By End User Industry (BFSI, IT & Telecom, Defence, Education, Media & Entertainment, Retail, Healthcare, Others)
    • 6.2.6. By Company (2019)
    • 6.2.7. By Region
  • 6.3. Product Market Map

7. Asia-Pacific Cloud Telephony Service Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Network Type
    • 7.2.2. By Deployment Mode
    • 7.2.3. By Organization Size
    • 7.2.4. By Application
    • 7.2.5. By End User Industry
    • 7.2.6. By Country
  • 7.3. Asia-Pacific: Country Analysis
    • 7.3.1. China Cloud Telephony Service Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Network Type
        • 7.3.1.2.2. By Deployment Mode
        • 7.3.1.2.3. By Organization Size
        • 7.3.1.2.4. By Application
        • 7.3.1.2.5. By End User Industry
    • 7.3.2. India Cloud Telephony Service Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Network Type
        • 7.3.2.2.2. By Deployment Mode
        • 7.3.2.2.3. By Organization Size
        • 7.3.2.2.4. By Application
        • 7.3.2.2.5. By End User Industry
    • 7.3.3. Australia Cloud Telephony Service Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Network Type
        • 7.3.3.2.2. By Deployment Mode
        • 7.3.3.2.3. By Organization Size
        • 7.3.3.2.4. By Application
        • 7.3.3.2.5. By End User Industry
    • 7.3.4. Japan Cloud Telephony Service Market Outlook
      • 7.3.4.1. Market Size & Forecast
        • 7.3.4.1.1. By Value
      • 7.3.4.2. Market Share & Forecast
        • 7.3.4.2.1. By Network Type
        • 7.3.4.2.2. By Deployment Mode
        • 7.3.4.2.3. By Organization Size
        • 7.3.4.2.4. By Application
        • 7.3.4.2.5. By End User Industry
    • 7.3.5. South Korea Cloud Telephony Service Market Outlook
      • 7.3.5.1. Market Size & Forecast
        • 7.3.5.1.1. By Value
      • 7.3.5.2. Market Share & Forecast
        • 7.3.5.2.1. By Network Type
        • 7.3.5.2.2. By Deployment Mode
        • 7.3.5.2.3. By Organization Size
        • 7.3.5.2.4. By Application
        • 7.3.5.2.5. By End User Industry

8. Europe Cloud Telephony Service Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Network Type
    • 8.2.2. By Deployment Mode
    • 8.2.3. By Organization Size
    • 8.2.4. By Application
    • 8.2.5. By End User Industry
    • 8.2.6. By Country
  • 8.3. Europe: Country Analysis
    • 8.3.1. France Cloud Telephony Service Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Network Type
        • 8.3.1.2.2. By Deployment Mode
        • 8.3.1.2.3. By Organization Size
        • 8.3.1.2.4. By Application
        • 8.3.1.2.5. By End User Industry
    • 8.3.2. Germany Cloud Telephony Service Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Network Type
        • 8.3.2.2.2. By Deployment Mode
        • 8.3.2.2.3. By Organization Size
        • 8.3.2.2.4. By Application
        • 8.3.2.2.5. By End User Industry
    • 8.3.3. United Kingdom Cloud Telephony Service Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Network Type
        • 8.3.3.2.2. By Deployment Mode
        • 8.3.3.2.3. By Organization Size
        • 8.3.3.2.4. By Application
        • 8.3.3.2.5. By End User Industry
    • 8.3.4. Italy Cloud Telephony Service Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Network Type
        • 8.3.4.2.2. By Deployment Mode
        • 8.3.4.2.3. By Organization Size
        • 8.3.4.2.4. By Application
        • 8.3.4.2.5. By End User Industry
    • 8.3.5. Spain Cloud Telephony Service Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Network Type
        • 8.3.5.2.2. By Deployment Mode
        • 8.3.5.2.3. By Organization Size
        • 8.3.5.2.4. By Application
        • 8.3.5.2.5. By End User Industry

9. North America Cloud Telephony Service Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Network Type
    • 9.2.2. By Deployment Mode
    • 9.2.3. By Organization Size
    • 9.2.4. By Application
    • 9.2.5. By End User Industry
    • 9.2.6. By Country
  • 9.3. North America: Country Analysis
    • 9.3.1. United States Cloud Telephony Service Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Network Type
        • 9.3.1.2.2. By Deployment Mode
        • 9.3.1.2.3. By Organization Size
        • 9.3.1.2.4. By Application
        • 9.3.1.2.5. By End User Industry
    • 9.3.2. Mexico Cloud Telephony Service Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Network Type
        • 9.3.2.2.2. By Deployment Mode
        • 9.3.2.2.3. By Organization Size
        • 9.3.2.2.4. By Application
        • 9.3.2.2.5. By End User Industry
    • 9.3.3. Canada Cloud Telephony Service Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Network Type
        • 9.3.3.2.2. By Deployment Mode
        • 9.3.3.2.3. By Organization Size
        • 9.3.3.2.4. By Application
        • 9.3.3.2.5. By End User Industry

10. South America Cloud Telephony Service Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Network Type
    • 10.2.2. By Deployment Mode
    • 10.2.3. By Organization Size
    • 10.2.4. By Application
    • 10.2.5. By End User Industry
    • 10.2.6. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Cloud Telephony Service Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Network Type
        • 10.3.1.2.2. By Deployment Mode
        • 10.3.1.2.3. By Organization Size
        • 10.3.1.2.4. By Application
        • 10.3.1.2.5. By End User Industry
    • 10.3.2. Argentina Cloud Telephony Service Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Network Type
        • 10.3.2.2.2. By Deployment Mode
        • 10.3.2.2.3. By Organization Size
        • 10.3.2.2.4. By Application
        • 10.3.2.2.5. By End User Industry
    • 10.3.3. Colombia Cloud Telephony Service Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Network Type
        • 10.3.3.2.2. By Deployment Mode
        • 10.3.3.2.3. By Organization Size
        • 10.3.3.2.4. By Application
        • 10.3.3.2.5. By End User Industry

11. Middle East and Africa Cloud Telephony Service Market Outlook

  • 11.1. Market Size & Forecast
    • 11.1.1. By Value
  • 11.2. Market Share & Forecast
    • 11.2.1. By Network Type
    • 11.2.2. By Deployment Mode
    • 11.2.3. By Organization Size
    • 11.2.4. By Application
    • 11.2.5. By End User Industry
    • 11.2.6. By Country
  • 11.3. MEA: Country Analysis
    • 11.3.1. South Africa Cloud Telephony Service Market Outlook
      • 11.3.1.1. Market Size & Forecast
        • 11.3.1.1.1. By Value
      • 11.3.1.2. Market Share & Forecast
        • 11.3.1.2.1. By Network Type
        • 11.3.1.2.2. By Deployment Mode
        • 11.3.1.2.3. By Organization Size
        • 11.3.1.2.4. By Application
        • 11.3.1.2.5. By End User Industry
    • 11.3.2. Saudi Arabia Cloud Telephony Service Market Outlook
      • 11.3.2.1. Market Size & Forecast
        • 11.3.2.1.1. By Value
      • 11.3.2.2. Market Share & Forecast
        • 11.3.2.2.1. By Network Type
        • 11.3.2.2.2. By Deployment Mode
        • 11.3.2.2.3. By Organization Size
        • 11.3.2.2.4. By Application
        • 11.3.2.2.5. By End User Industry
    • 11.3.3. UAE Cloud Telephony Service Market Outlook
      • 11.3.3.1. Market Size & Forecast
        • 11.3.3.1.1. By Value
      • 11.3.3.2. Market Share & Forecast
        • 11.3.3.2.1. By Network Type
        • 11.3.3.2.2. By Deployment Mode
        • 11.3.3.2.3. By Organization Size
        • 11.3.3.2.4. By Application
        • 11.3.3.2.5. By End User Industry
    • 11.3.4. Kuwait Cloud Telephony Service Market Outlook
      • 11.3.4.1. Market Size & Forecast
        • 11.3.4.1.1. By Value
      • 11.3.4.2. Market Share & Forecast
        • 11.3.4.2.1. By Network Type
        • 11.3.4.2.2. By Deployment Mode
        • 11.3.4.2.3. By Organization Size
        • 11.3.4.2.4. By Application
        • 11.3.4.2.5. By End User Industry

12. Market Dynamics

  • 12.1. Drivers
  • 12.2. Challenges

13. Market Trends & Developments

14. Competitive Landscape

  • 14.1. Nextiva
  • 14.2. Vox Telecom Limited
  • 14.3. AVOXI, Inc.
  • 14.4. 8x8, Inc.
  • 14.5. BroadSoft, Inc.
  • 14.6. DIALPAD
  • 14.7. Cisco Systems, Inc.
  • 14.8. Go 2 Market India Pvt. Ltd.
  • 14.9. Exotel Techcom Pvt. Ltd.
  • 14.10. LeadNXT
  • 14.11. Knowlarity Communications Pvt. Ltd

15. Strategic Recommendations

16. About Us & Disclaimer