‘Global e-commerce Logistics 2020: A Covid-19 Update ’ contains up to date thoughts on the global e-commerce logistics market in light of the Covid-19 impact. It also provides Ti's original analysis of the technological pressures, ever evolving purchasing habits and continued cross-border e-commerce growth.
Covid-19 has exacerbated the threat of online business to brick & mortar stores. Ti's recent survey of logistics industry professionals reveals a grim future for bricks-and-mortar retail - a staggering 94% see little prospect for improved demand for high street store distribution after the coronavirus crisis has passed.
‘Global e-commerce Logistics 2020: A Covid-19 Update’ analyses the full impact of the Covid-19 crisis on the e-commerce market as well as assessing trends and opportunities outside of the fallout from Covid-19.
- How will the Covid-19 crisis impact e-commerce? What are the critical challenges and opportunities for LSPs and retailers?
- How will the Covid-19 crisis affect consumer buying behaviour in the short, and long term?
- What are the other trends and challenges facing the e-commerce market in 2020 and beyond?
This report contains:
- The trends and developments impacting e-commerce logistics in 2020, including the impact of Covid-19.
- Comprehensive data and analysis on e-commerce logistics market size and growth from 46 countries as well as forecasts to 2024 by country
- Cost structures of major e-retailers by retail channel, vertical sector and geography
- Market splits for e-fulfilment / last mile
- Interviews and primary research with leading e-fulfilment, last mile providers and retailers
- Strategic profiles of leading online retailers & LSPs
The report also provides Ti's world leading market sizing analysis and growth forecasts. The report assesses cost breakdowns by channel and region, the structure of the e-fulfilment market and company strategies led by interviews with leading logistics players.
Questions the report asks and answers:
- How will the Covid-19 crisis impact e-commerce and consumer buying behaviour? What are the critical challenges and opportunities for LSPs and retailers?
- Asia Pacific's e-commerce logistics market grew at 19.7% in 2019, but how have other regions grown and how does this growth compare?
- By 2024, China's e-commerce logistics market is expected to double in size, how are other countries expected to grow?
- How important are long-term relationships between LSPs and retailers in the current market? What benefits do they provide?
- How are LSPs and retailers reacting to m-commerce growth? What must they do to keep up with changing consumer purchasing habits?
- How are LSPs and retailers leveraging technology in order to improve their supply chains and compete with start-ups?
- With online retail sales set to inevitably continue on a sharp upwards trajectory, what must LSPs and retailers do to ensure optimum efficiency and to minimise logistics spend?
- How large is the e-fulfilment market relative to the last mile market?
- Covid-19 has completely exacerbated the threat of online business to bricks and mortar retail.
- The infrastructure which the largest e-retailers have put in place has shown to be highly robust in the face of the COVID-19 crisis
- Successfully building an on-demand delivery service is very challenging. Larger players not only face cut-throat price competition but the difficulties of working in a fragmented market
- The global e-commerce logistics market grew 16.0% in nominal terms in 2019 and is expected to be worth over €500bn by 2024. US growth remains strong at 14.9%
- Global logistics costs are 15% of e-commerce sales
- LSPs and retailers face a mixture of challenges outside of the Covid-19 crisis, especially with increasing m-commerce and cross-border e-commerce demand.
- Growth in m-commerce is expected to surpass e-commerce sales and account for 54% of online sales by 2021.
- Pure-play retailers are likely going to engage in online-to-offline as they seek to combine the speed and convenience of online shopping with the physicality of offline shopping
Table of Contents
1.0. The impact of COVID-19 - new chapter
- 1.1. E-Logistics Best Placed to Prosper in Post-Covid-19 World, Says New Survey
- 1.2. Amazon's Logistics Infrastructure Faces Greatest Test
- 1.3. On-Demand Retail Logistics Trends
- 1.4. E-Logistics Winners and Losers of the Coronavirus Crisis
- 1.5. COVID-19 Logistics Market Situation Report: Express
2.0. The relationship between retail and e-commerce logistics
- 2.1. How the advent of the World Wide Web has changed the retail and logistics landscape
- 2.1.1. e-commerce logistics definitions
- 2.2. The evolution to omnichannel
- 2.2.1. Early stage of e-retail - low volumes
- 2.2.2. Volume Growth
- 2.2.3. Dedicated facilities
- 2.2.4. Networked Fulfilment
- 2.2.5. Store network supporting the online sales
3.0. Changing customer expectations
- 3.1. Alternative delivery networks
- 3.1.1. Case Studies for alternative delivery networks
- 3.1.2. Cost implications of alternative delivery networks
- 3.2. Evolution of fulfilment operating models
- 3.2.1. Evolution of alternative delivery methods
4.0. Overview of regional e-commerce markets
- 4.1. Europe
- 4.2. North America
- 4.3. Latin America
- 4.4. Asia Pacific
- 4.5. Middle East & Africa
- 4.5.1. Sub-Saharan Africa
- 5.1. Introduction
- 5.1.1. The Role of Logistics Service Providers (LSPs)
- 5.2. How are retailers and LSPs are offering personalised services to their customers?
- 5.2.1. Product customisation
- 5.2.2. Flexible and hyper-personalised deliveries
- 5.2.3. Use of data to understand customers
- 5.2.4. Customisation and brand cocreation
- 5.2.5. Personalised suggestions through the use of AR
- 5.3. The importance of omnichannel strategy and collaboration between players to achieve personalisation
- 5.4. Personalisation: what is next?
- 5.4.1. Alibaba and shopping with a phone app at Hema
- 5.4.2. Covergirl's Time Square store featuring AI
- 5.4.3. Amazon Go
- 5.4.4. Nike going 'Live'
- 5.5. Conclusion: personalisation challenges and opportunities
- 5.5.1. Differences between regional supply chains
- 5.5.2. Returns
- 5.5.3. Shorter cycle times
- 5.5.4. Communication with partners
- 5.5.5. Measuring ROI
- 5.5.6. Data
6.0. m-commerce in emerging markets
- 6.1. Introduction to m-commerce
- 6.1.1. The rise of m-commerce
- 6.2. How does m-commerce impact the supply chain?
- 6.2.1. Technology to better manage inventory levels
- 6.2.2. Leveraging Data
- 6.2.3. How are Companies Leveraging Data?
- 6.3. The importance of m-commerce in emerging markets
- 6.4. Opportunities for logistics providers
- 6.4.1. Case Study: DHL capitalises on m-commerce in Africa
- 6.5. Opportunities and Challenges for Logistics Service Providers
- 6.5.1. Potential in the Indian market
- 6.5.2. Challenges in the Indonesian market
- 6.5.3. Opportunities in the Latin American region
- 6.6. The future of m-commerce
- 6.6.1. Food Delivery gaining ground
- 6.7. Conclusion
7.0. Cross-border e-commerce
- 7.1. Fundamentals
- 7.1.1. Not created equal
- 7.1.3. What are the options?
- 7.1.3. Cross-border Decision Points
- 7.1.4. Cross-border B2C Volumes
- 7.1.5. Cross-border e-commerce Dynamics
- 7.1.6. High Value
- 7.2. Global Cross-Border: Regional Highlights
- 7.2.1. China
- 7.2.2. Europe
- 7.2.3. North America
- 7.2.4. Asia Pacific
- 7.2.5. Middle East & North Africa
- 7.2.6. South America
- 7.3. Payment Systems
8.0. Market Sizing
- 8.1. Global
- 8.2. Asia Pacific
- 8.3. Europe
- 8.4. Middle East & North Africa
- 8.5. North America
- 8.6. Russia, Caucasus and Central Asia
- 8.7. South America
- 8.8. Sub-Saharan Africa
9.0. e-commerce Logistics Costs: trends and dynamics in logistics spending amongst online retailers
- 9.1. Geography
- 9.1.1. United States
- 9.1.2. Europe and the UK
- 9.1.3. China
- 9.2. Comparative Logistics Costs - UK, China and Global
- 9.3. Comparative Logistics Cost Growth - Selected Retailers
- 9.4. Differences in e-commerce logistics cost structures
10.0. Technology in The Supply Chain - From Old to New
- 10.1. Technology in e-commerce Logistics
- 10.1.1. e-commerce Platforms
- 10.1.2. Shipping Technology
- 10.1.3. Fulfilment technology
- 10.2. e-commerce logistics technology - competitive