Product Code: h1547
“Unified Communication as a Service (UCaaS) Global Market Report 2022” from The Business Research Company provides the strategists, marketers and senior management with the critical information they need to assess the global unified communication as a service (ucaas) market.
This report focuses on unified communication as a service (ucaas) market which is experiencing strong growth. The report gives a guide to the unified communication as a service (ucaas) market which will be shaping and changing our lives over the next ten years and beyond, including the markets response to the challenge of the global pandemic.
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Where is the largest and fastest growing market for the unified communication as a service (ucaas) market? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? “The Unified Communication as a Service (UCaaS) market global report” from The Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography. It places the market within the context of the wider unified communication as a service (ucaas) market, and compares it with other markets.
- The market characteristics section of the report defines and explains the market.
- The market size section gives the market size ($b) covering both the historic growth of the market, the influence of the COVID-19 virus and forecasting its growth.
- Market segmentations break down market into sub markets.
- The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
- Competitive landscape gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
- The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.
- The unified communication as a service (ucaas) market section of the report gives context. It compares the unified communication as a service (ucaas) market with other segments of the unified communication as a service (ucaas) market by size and growth, historic and forecast. It analyses GDP proportion, expenditure per capita, unified communication as a service (ucaas) market indicators comparison.
Scope
Markets Covered:
- 1) By Component: Telephony; Unified Messaging; Collaboration Platforms; Conferencing; Other Components
- 2) By Solution: Software; Services
- 3) By Vertical: Banking, Financial Services And Insurance; IT And Telecommunications; IT-enabled Services; Education; Retail And Consumer Goods; Government And Defense; Healthcare; Other Verticals
- 4) By Organization Size: Small and Medium-Sized Enterprises (SMEs); Large Enterprises
- Companies Mentioned: 8x8 Inc.; ALE International; Avaya Inc.; Cisco Systems; Fuze, Inc.
- Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA
- Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
- Time series: Five years historic and ten years forecast.
- Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
- Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
- Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
Executive Summary
8x8 Inc., ALE International, Avaya Inc., Cisco Systems, Fuze, Inc., Genesys, LogMeIn, Masergy Communications, Inc, Metaswitch Networks Ltd, Microsoft Corporation, Mitel Networks Corporation, NTT Communications Corporation, Ringcentral Inc, Sify Technologies, Ltd, Tata Communications Ltd, Verizon Communication, Inc, Vonage, Alcatel-Lucent Enterprise, Amazon.com, AT & T Inc., CenturyLink, Dial are major companies in United Communications as a Service market.
The global United Communications as a Service market is expected to grow from $30.25 billion in 2021 to $35.29 billion in 2022 at a compound annual growth rate (CAGR) of 16.67%. The change in growth trend is mainly due to companies' stabilising their output after catering to the demand that grew exponentially during the COVID-19 pandemic in 2020. The market is expected to reach $65.22 billion in 2026 at a CAGR of 16.611%.
The unified communication as a service market consists of sales of unified communication as a service by entities (organizations, sole traders, and partnerships), which are cloud-based service delivery models that offer all the necessary infrastructure, applications, and resources. It enables businesses to centralise their entire communication architecture and provide access to a variety of turnkey applications and services without the need to invest in bulky IT hardware or specialised support teams.
The main components of the unified communication as a service market are telephony, unified messaging, collaboration platforms, conferencing, and other components. Telephony involves the development, application, and deployment of telecommunication services. The various unified communication as a service solutions include software and services for different organizations, including small and medium-sized enterprises (SMEs) and large enterprises. The different unified communication as a service verticals include banking, financial services and insurance, IT and telecommunications, IT-enabled services, education, retail and consumer goods, government and defense, healthcare and other verticals.
North America was the largest region in the unified communication as a service market in 2021. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in this report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, the Middle East, and Africa.
The rising demand for BYOD and mobility is expected to propel the growth of the unified communication as a service market. BYOD (bring your own device) means being allowed to use one's personally owned device, rather than being required to use an officially provided device by an organization, offering greater productivity gains. Certain studies have shown that BYOD can increase productivity, employee satisfaction, and cost savings for the company. According to TechJury, a business software solutions company, as of October 2021, 67% of employees use their own personal devices at the workplace and 59% of organisations have adopted BYOD. Therefore, the increase in demand for BYOD and mobility is driving the growth of unified communications as a service market.
Artificial intelligence (AI)-induced automated transcription is a key trend gaining popularity in the unified communication as a service market. AI transcription refers to the speech-to-text technology that replaces the requirement of a manual process. It saves time and increases the capabilities of industry professionals. Automated transcriptions are supported by the principle of automatic speech recognition. For instance, in 2020, Verbit, a USA-based company that uses smart AI technology to provide captions and transcription with speed and automation, launched its AI-powered transcription service, used by students, working professionals, and media outlets. Verbit's AI-induced automated transcription software delivers 99% accuracy rates in real-time.
In June 2021, Unisys, a USA-based information technology company, acquired Unify Square for a deal amount of $152.5 million. The acquisition will allow Unisys to leverage the Unified Communications as a Service (UCaaS) offerings from Unify Square to assist its experience-focused digital workplace services and will also allow Unisys' digital workplace business to drive increased revenue growth and improved profitability. Unify Square is a US-based company that provides unified communications as a service, purpose-built software, cloud-managed services, and consulting.
The countries covered in the Unified Communication as a Service (UCaaS) market report are: Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA.
Table of Contents
1. Executive Summary
2. Unified Communication as a Service (UCaaS) Market Characteristics
3. Unified Communication as a Service (UCaaS) Market Trends And Strategies
4. Impact Of COVID-19 On Unified Communication as a Service (UCaaS)
5. Unified Communication as a Service (UCaaS) Market Size And Growth
- 5.1. Global Unified Communication as a Service (UCaaS) Historic Market, 2016-2021, $ Billion
- 5.1.1. Drivers Of The Market
- 5.1.2. Restraints On The Market
- 5.2. Global Unified Communication as a Service (UCaaS) Forecast Market, 2021-2026F, 2031F, $ Billion
- 5.2.1. Drivers Of The Market
- 5.2.2. Restraints On the Market
6. Unified Communication as a Service (UCaaS) Market Segmentation
- 6.1. Global Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- Telephony
- Unified Messaging
- Collaboration Platforms
- Conferencing
- Other Components
- 6.2. Global Unified Communication as a Service (UCaaS) Market, Segmentation By Solution, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- Software
- Services
- 6.3. Global Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- Banking, Financial Services And Insurance
- IT And Telecommunications
- IT-enabled Services
- Education
- Retail And Consumer Goods
- Government And Defense
- Healthcare
- Other Verticals
- 6.4. Global Unified Communication as a Service (UCaaS) Market, Segmentation By Organization Size, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- Small and Medium-Sized Enterprises (SMEs)
- Large Enterprises
7. Unified Communication as a Service (UCaaS) Market Regional And Country Analysis
- 7.1. Global Unified Communication as a Service (UCaaS) Market, Split By Region, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 7.2. Global Unified Communication as a Service (UCaaS) Market, Split By Country, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
8. Asia-Pacific Unified Communication as a Service (UCaaS) Market
- 8.1. Asia-Pacific Unified Communication as a Service (UCaaS) Market Overview
- Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
- 8.2. Asia-Pacific Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 8.3. Asia-Pacific Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
9. China Unified Communication as a Service (UCaaS) Market
- 9.1. China Unified Communication as a Service (UCaaS) Market Overview
- 9.2. China Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F,$ Billion
- 9.3. China Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F,$ Billion
10. India Unified Communication as a Service (UCaaS) Market
- 10.1. India Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 10.2. India Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
11. Japan Unified Communication as a Service (UCaaS) Market
- 11.1. Japan Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 11.2. Japan Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
12. Australia Unified Communication as a Service (UCaaS) Market
- 12.1. Australia Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 12.2. Australia Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
13. Indonesia Unified Communication as a Service (UCaaS) Market
- 13.1. Indonesia Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 13.2. Indonesia Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
14. South Korea Unified Communication as a Service (UCaaS) Market
- 14.1. South Korea Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 14.2. South Korea Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
15. Western Europe Unified Communication as a Service (UCaaS) Market
- 15.1. Western Europe Unified Communication as a Service (UCaaS) Market Overview
- 15.2. Western Europe Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 15.3. Western Europe Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
16. UK Unified Communication as a Service (UCaaS) Market
- 16.1. UK Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 16.2. UK Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
17. Germany Unified Communication as a Service (UCaaS) Market
- 17.1. Germany Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 17.2. Germany Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
18. France Unified Communication as a Service (UCaaS) Market
- 18.1. France Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 18.2. France Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
19. Eastern Europe Unified Communication as a Service (UCaaS) Market
- 19.1. Eastern Europe Unified Communication as a Service (UCaaS) Market Overview
- 19.2. Eastern Europe Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 19.3. Eastern Europe Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
20. Russia Unified Communication as a Service (UCaaS) Market
- 20.1. Russia Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 20.2. Russia Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
21. North America Unified Communication as a Service (UCaaS) Market
- 21.1. North America Unified Communication as a Service (UCaaS) Market Overview
- 21.2. North America Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 21.3. North America Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
22. USA Unified Communication as a Service (UCaaS) Market
- 22.1. USA Unified Communication as a Service (UCaaS) Market Overview
- 22.2. USA Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 22.3. USA Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
23. South America Unified Communication as a Service (UCaaS) Market
- 23.1. South America Unified Communication as a Service (UCaaS) Market Overview
- 23.2. South America Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 23.3. South America Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
24. Brazil Unified Communication as a Service (UCaaS) Market
- 24.1. Brazil Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 24.2. Brazil Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
25. Middle East Unified Communication as a Service (UCaaS) Market
- 25.1. Middle East Unified Communication as a Service (UCaaS) Market Overview
- 25.2. Middle East Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 25.3. Middle East Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
26. Africa Unified Communication as a Service (UCaaS) Market
- 26.1. Africa Unified Communication as a Service (UCaaS) Market Overview
- 26.2. Africa Unified Communication as a Service (UCaaS) Market, Segmentation By Component, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
- 26.3. Africa Unified Communication as a Service (UCaaS) Market, Segmentation By Vertical, Historic and Forecast, 2016-2021, 2021-2026F, 2031F, $ Billion
27. Unified Communication as a Service (UCaaS) Market Competitive Landscape And Company Profiles
- 27.1. Unified Communication as a Service (UCaaS) Market Competitive Landscape
- 27.2. Unified Communication as a Service (UCaaS) Market Company Profiles
- 27.2.1. 8x8 Inc.
- 27.2.1.1. Overview
- 27.2.1.2. Products and Services
- 27.2.1.3. Strategy
- 27.2.1.4. Financial Performance
- 27.2.2. ALE International
- 27.2.2.1. Overview
- 27.2.2.2. Products and Services
- 27.2.2.3. Strategy
- 27.2.2.4. Financial Performance
- 27.2.3. Avaya Inc
- 27.2.3.1. Overview
- 27.2.3.2. Products and Services
- 27.2.3.3. Strategy
- 27.2.3.4. Financial Performance
- 27.2.4. Cisco Systems
- 27.2.4.1. Overview
- 27.2.4.2. Products and Services
- 27.2.4.3. Strategy
- 27.2.4.4. Financial Performance
- 27.2.5. Fuze, Inc.
- 27.2.5.1. Overview
- 27.2.5.2. Products and Services
- 27.2.5.3. Strategy
- 27.2.5.4. Financial Performance
28. Key Mergers And Acquisitions In The Unified Communication as a Service (UCaaS) Market
29. Unified Communication as a Service (UCaaS) Market Future Outlook and Potential Analysis
30. Appendix
- 30.1. Abbreviations
- 30.2. Currencies
- 30.3. Research Inquiries
- 30.4. The Business Research Company
- 30.5. Copyright And Disclaimer