市場調查報告書

雲端型IT服務管理 (ITSM) :全球市場的展望(2019年∼2027年)

Cloud IT Service Management (ITSM) - Global Market Outlook (2019-2027)

出版商 Stratistics Market Research Consulting 商品編碼 942522
出版日期 內容資訊 英文 182 Pages
商品交期: 2-3個工作天內
價格
雲端型IT服務管理 (ITSM) :全球市場的展望(2019年∼2027年) Cloud IT Service Management (ITSM) - Global Market Outlook (2019-2027)
出版日期: 2020年06月01日內容資訊: 英文 182 Pages
簡介

全球雲端型IT服務管理 (ITSM) 市場在2019年估算為44億美金。該市場在預測期間內預計將以20.6%的年複合成長率增長,2027年達到196億9,000萬美元的規模。促進該市場成長的主要原因有雲端解決方案的採用增加,IT為基礎的設備和ITSM解決方案的整合等。但缺乏標準的次序的是抑制市場成長的要素。

本報告提供全球雲端型IT服務管理 (ITSM) 市場的相關調查,提供市場機會和趨勢,成長及阻礙因素,各組織規模·零組件·用途·終端用戶·各地區的市場分析,競爭情形,主要企業的簡介等資訊。

目錄

第1章 摘要整理

第2章 簡介

第3章 市場趨勢分析

  • 簡介
  • 成長要素
  • 阻礙因素
  • 市場機會
  • 威脅
  • 用途分析
  • 終端用戶分析
  • 新興市場
  • Covid-19的影響

第4章 波特的五力分析

第5章 全球市場:各組織規模

  • 簡介
  • 大企業
  • 中小企業

第6章 全球市場:各零件

  • 簡介
  • 解決方案
    • 服務台軟體
    • 儀表板的報告·分析
    • 結構·變更管理
    • 服務組合管理
    • 服務需求管理
    • 運用·效能管理
  • 服務
    • 專業服務
    • 管理服務

第7章 全球市場:各用途

  • 簡介
  • 資料庫管理系統
  • 網路管理

第8章 全球市場:各終端用戶

  • 簡介
  • 政府·公共部門
  • 零售·消費品
  • 銀行·金融服務·保險(BFSI)
  • IT·通訊
  • 旅遊、飯店
  • 製造
  • IT支援服務(ITES)
  • 媒體·娛樂
  • 醫療保健·生命科學
  • 其他
    • 能源·公共產業
    • 教育

第9章 全球市場: 各地區

  • 簡介
  • 北美
  • 歐洲
  • 亞太地區
  • 南美
  • 中東·非洲

第10章 主要發展

  • 契約,聯盟,合作,合資企業
  • 收購與合併
  • 新產品的銷售
  • 擴張
  • 其他主要策略

第11章 企業簡介

  • IBM
  • ServiceNow
  • Microsoft
  • Freshworks
  • Citrix Systems
  • Cherwell Software
  • Micro Focus
  • ManageEngine
  • Axios Systems
  • Alemba
  • HPE
  • EasyVista
  • BMC Software
  • Ivanti
  • LogMein
  • CA Technologies
  • Hornbill
  • Atlassian
  • Efecte
  • SysAid
目錄

According to Stratistics MRC, the Global Cloud IT Service Management (ITSM) Market is accounted for $4.40 billion in 2019 and is expected to reach $19.69 billion by 2027 growing at a CAGR of 20.6% during the forecast period. Some of the key factors propelling the market growth are increasing adoption of cloud solutions and incorporation of AI-based devices with ITSM solutions. However, the lack of standard procedures is the restraining factor for the growth of the market.

Cloud IT service management (ITSM) is a set of policies and practices for implementing, delivering, and managing IT services for end-users in such a way that it meets the stated needs of the users and the stated goals of the business.

By end-user, the IT & IT-enabled services (ITES) segment is expected to grow at a significant market share during the forecast period because owing to the policies adopted by this sector to reduce their operating costs. Based on geography, North America is anticipated to hold considerable market share during the forecast period due to the rising adoption of cloud services in the region.

Some of the key players in Cloud IT Service Management (ITSM) Market include IBM, ServiceNow, Microsoft, Freshworks, Citrix Systems, Cherwell Software, Micro Focus, ManageEngine, Axios Systems, Alemba, HPE, EasyVista, BMC Software, Ivanti, LogMein, CA Technologies, Hornbill, Atlassian, Efecte, and SysAid.

Organization Sizes Covered:

  • Large Enterprises
  • Small and Medium-sized Enterprises

Components Covered:

  • Solutions
  • Services

Applications Covered:

  • Database Management System
  • Network Management

End Users Covered:

  • Government and Public Sector
  • Retail and Consumer Goods
  • Banking, Financial Services, and Insurance (BFSI)
  • Telecommunications
  • Travel and Hospitality
  • Manufacturing
  • IT & IT Enabled Services (ITES)
  • Media and Entertainment
  • Healthcare and Life Sciences
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • France
    • Italy
    • UK
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2018, 2019, 2020, 2024 and 2027
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic analysis: Drivers and Constraints, Product/Technology Analysis, Porter's five forces analysis, SWOT analysis, etc.
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 Application Analysis
  • 3.7 End User Analysis
  • 3.8 Emerging Markets
  • 3.9 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Cloud IT Service Management (ITSM) Market, By Organization Size

  • 5.1 Introduction
  • 5.2 Large Enterprises
  • 5.3 Small and Medium-sized Enterprises

6 Global Cloud IT Service Management (ITSM) Market, By Component

  • 6.1 Introduction
  • 6.2 Solutions
    • 6.2.1 Service Desk Software
      • 6.2.1.1 Problem Management
      • 6.2.1.2 Request Fulfilment and Self-service Solutions
      • 6.2.1.3 Event and Incident Management
      • 6.2.1.4 Access Management
    • 6.2.2 Dashboard Reporting and Analytics
    • 6.2.3 Configuration and Change Management
    • 6.2.4 Service Portfolio Management
      • 6.2.4.1 Financial Management
      • 6.2.4.2 Service Level Management
      • 6.2.4.3 IT Asset Management
    • 6.2.5 Service Demand Management
    • 6.2.6 Operations and Performance Management
      • 6.2.6.1 Workload Automation
      • 6.2.6.2 Performance Monitoring and IT Operations Management
      • 6.2.6.3 Availability Management
  • 6.3 Services
    • 6.3.1 Professional Services
    • 6.3.2 Managed Services

7 Global Cloud IT Service Management (ITSM) Market, By Application

  • 7.1 Introduction
  • 7.2 Database Management System
  • 7.3 Network Management

8 Global Cloud IT Service Management (ITSM) Market, By End User

  • 8.1 Introduction
  • 8.2 Government and Public Sector
  • 8.3 Retail and Consumer Goods
  • 8.4 Banking, Financial Services, and Insurance (BFSI)
  • 8.5 IT & Telecommunications
  • 8.6 Travel and Hospitality
  • 8.7 Manufacturing
  • 8.8 IT Enabled Services (ITES)
  • 8.9 Media and Entertainment
  • 8.10 Healthcare and Life Sciences
  • 8.11 Other End Users
    • 8.11.1 Energy & Utilities
    • 8.11.2 Education

9 Global Cloud IT Service Management (ITSM) Market, By Geography

  • 9.1 Introduction
  • 9.2 North America
    • 9.2.1 US
    • 9.2.2 Canada
    • 9.2.3 Mexico
  • 9.3 Europe
    • 9.3.1 Germany
    • 9.3.2 UK
    • 9.3.3 Italy
    • 9.3.4 France
    • 9.3.5 Spain
    • 9.3.6 Rest of Europe
  • 9.4 Asia Pacific
    • 9.4.1 Japan
    • 9.4.2 China
    • 9.4.3 India
    • 9.4.4 Australia
    • 9.4.5 New Zealand
    • 9.4.6 South Korea
    • 9.4.7 Rest of Asia Pacific
  • 9.5 South America
    • 9.5.1 Argentina
    • 9.5.2 Brazil
    • 9.5.3 Chile
    • 9.5.4 Rest of South America
  • 9.6 Middle East & Africa
    • 9.6.1 Saudi Arabia
    • 9.6.2 UAE
    • 9.6.3 Qatar
    • 9.6.4 South Africa
    • 9.6.5 Rest of Middle East & Africa

10 Key Developments

  • 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 10.2 Acquisitions & Mergers
  • 10.3 New Product Launch
  • 10.4 Expansions
  • 10.5 Other Key Strategies

11 Company Profiling

  • 11.1 IBM
  • 11.2 ServiceNow
  • 11.3 Microsoft
  • 11.4 Freshworks
  • 11.5 Citrix Systems
  • 11.6 Cherwell Software
  • 11.7 Micro Focus
  • 11.8 ManageEngine
  • 11.9 Axios Systems
  • 11.10 Alemba
  • 11.11 HPE
  • 11.12 EasyVista
  • 11.13 BMC Software
  • 11.14 Ivanti
  • 11.15 LogMein
  • 11.16 CA Technologies
  • 11.17 Hornbill
  • 11.18 Atlassian
  • 11.19 Efecte
  • 11.20 SysAid

List of Tables

  • Table 1 Global Cloud IT Service Management (ITSM) Market Outlook, By Region (2018-2027) ($MN)
  • Table 2 Global Cloud IT Service Management (ITSM) Market Outlook, By Organization Size (2018-2027) ($MN)
  • Table 3 Global Cloud IT Service Management (ITSM) Market Outlook, By Large Enterprises (2018-2027) ($MN)
  • Table 4 Global Cloud IT Service Management (ITSM) Market Outlook, By Small and Medium-sized Enterprises (2018-2027) ($MN)
  • Table 5 Global Cloud IT Service Management (ITSM) Market Outlook, By Component (2018-2027) ($MN)
  • Table 6 Global Cloud IT Service Management (ITSM) Market Outlook, By Solutions (2018-2027) ($MN)
  • Table 7 Global Cloud IT Service Management (ITSM) Market Outlook, By Service Desk Software (2018-2027) ($MN)
  • Table 8 Global Cloud IT Service Management (ITSM) Market Outlook, By Dashboard Reporting and Analytics (2018-2027) ($MN)
  • Table 9 Global Cloud IT Service Management (ITSM) Market Outlook, By Configuration and Change Management (2018-2027) ($MN)
  • Table 10 Global Cloud IT Service Management (ITSM) Market Outlook, By Service Portfolio Management (2018-2027) ($MN)
  • Table 11 Global Cloud IT Service Management (ITSM) Market Outlook, By Service Demand Management (2018-2027) ($MN)
  • Table 12 Global Cloud IT Service Management (ITSM) Market Outlook, By Operations and Performance Management (2018-2027) ($MN)
  • Table 13 Global Cloud IT Service Management (ITSM) Market Outlook, By Services (2018-2027) ($MN)
  • Table 14 Global Cloud IT Service Management (ITSM) Market Outlook, By Professional Services (2018-2027) ($MN)
  • Table 15 Global Cloud IT Service Management (ITSM) Market Outlook, By Managed Services (2018-2027) ($MN)
  • Table 16 Global Cloud IT Service Management (ITSM) Market Outlook, By Application (2018-2027) ($MN)
  • Table 17 Global Cloud IT Service Management (ITSM) Market Outlook, By Database Management System (2018-2027) ($MN)
  • Table 18 Global Cloud IT Service Management (ITSM) Market Outlook, By Network Management (2018-2027) ($MN)
  • Table 19 Global Cloud IT Service Management (ITSM) Market Outlook, By End User (2018-2027) ($MN)
  • Table 20 Global Cloud IT Service Management (ITSM) Market Outlook, By Government and Public Sector (2018-2027) ($MN)
  • Table 21 Global Cloud IT Service Management (ITSM) Market Outlook, By Retail and Consumer Goods (2018-2027) ($MN)
  • Table 22 Global Cloud IT Service Management (ITSM) Market Outlook, By Banking, Financial Services, and Insurance (BFSI) (2018-2027) ($MN)
  • Table 23 Global Cloud IT Service Management (ITSM) Market Outlook, By IT & Telecommunications (2018-2027) ($MN)
  • Table 24 Global Cloud IT Service Management (ITSM) Market Outlook, By Travel and Hospitality (2018-2027) ($MN)
  • Table 25 Global Cloud IT Service Management (ITSM) Market Outlook, By Manufacturing (2018-2027) ($MN)
  • Table 26 Global Cloud IT Service Management (ITSM) Market Outlook, By IT Enabled Services (ITES) (2018-2027) ($MN)
  • Table 27 Global Cloud IT Service Management (ITSM) Market Outlook, By Media and Entertainment (2018-2027) ($MN)
  • Table 28 Global Cloud IT Service Management (ITSM) Market Outlook, By Healthcare and Life Sciences (2018-2027) ($MN)
  • Table 29 Global Cloud IT Service Management (ITSM) Market Outlook, By Other End Users (2018-2027) ($MN)
  • Table 30 Global Cloud IT Service Management (ITSM) Market Outlook, By Energy & Utilities (2018-2027) ($MN)
  • Table 31 Global Cloud IT Service Management (ITSM) Market Outlook, By Education (2018-2027) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.