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實驗室資產管理 2016年:醫藥業務的維持

Laboratory Asset Management 2016: Maintaining Pharmaceutical Operations

出版商 Strategic Directions International, Inc. 商品編碼 648169
出版日期 內容資訊 英文 114 Pages
商品交期: 最快1-2個工作天內
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實驗室資產管理 2016年:醫藥業務的維持 Laboratory Asset Management 2016: Maintaining Pharmaceutical Operations
出版日期: 2016年04月01日 內容資訊: 英文 114 Pages

本報告以實驗室資產管理 (LAM) 市場為研究主題,提供目前LAM市場相關資訊,客戶趨勢,LAM服務詳細內容,滿意度,及供應商等相關資料,考察。

第1章 簡介

第2章 市場概要

  • 提供服務的種類
  • 市場需求

第3章 終端用戶的展望

  • 調查統計
  • 產業分佈
  • 功能分佈
  • LAM服務詳細內容
    • 主要的LAM服務供應商
    • 進入LAM服務契約的理由
    • 成為LAM服務契約的對象的設備
    • 根據LAM契約所提供服務
    • LAM服務供應商的成本
    • 購買時期
    • 容易導入
    • LAM服務管理員的定位
    • 跟LAM服務供應商的主要的聯繫形態
    • 受認識的LAM服務的效果
  • LAM服務滿意度
    • 重要性 vs. 滿意度
    • 對同事建議的可能性
    • 契約更新的可能性
    • 對LAM服務的期待
  • 非LAM用戶的展望
    • 統計
    • 不利用LAM的理由
    • 預定LAM服務供應商
    • 以前的服務供應商的可能性

第4章 附錄

Product Code: 15-407

A Survey of 118 LAM Users

Laboratory asset management (LAM) is an enterprise-level service that has become an important component of large, multinational companies maintaining accurate appraisals of their lab assets. LAM services go beyond instrument upkeep and include utilization monitoring, workflow optimization, regulatory compliance and other consulting services.

Service still remains a way to improve customer satisfaction and loyalty. However, lab asset management companies are becoming the gatekeepers for service, separating the end-user from the OEM. Instrument users are leveraging the service capabilities of multinational instrument companies such as Agilent Technologies, GE Healthcare, PerkinElmer, and Thermo Scientific to act as the mediator to manage and maintain most (if not all) their lab s instruments.

This report provides information on the current state of the LAM market, as well as insight into the customer trends that are shaping the industry and vendors they select for future instrument purchases.

Table of Contents

I. Introduction

  • A. SDi's Tactical Sales and Marketing Program
  • B. Sources of Information

II. Market overview

  • A. Types of Services Offered
  • B. Market Demand (2015-2020)

III. End User Perspectives

  • A. Survey Demographics
  • B. Industrial Distribution
  • C. Functional Distribution
  • D. LAM Service Details
    • 1. Primary LAM Service Provider
    • 2. Reasons for Entering LAM Service Contract
    • 3. Instruments Covered by LAM Service Contract
    • 4. Services Provided through LAM Contracts
    • 5. Cost of LAM service provider
    • 6. Time of Purchase
    • 7. Ease of Adoption
    • 8. Location of LAM Service Administrator
    • 9. Primary Form of Contact with LAM Service Provider
    • 10. Perceived Effectiveness of LAM Service
  • E. LAM Service Satisfaction
    • 1. Importance vs. Satisfaction
    • 2. Likelihood of Recommendation to Colleagues
    • 3. Likelihood of Contract Renewal
    • 4. Expectations of LAM Services
  • F. Non-LAM User Perspectives
    • 1. Demographics
    • 2. Reasons for not Utilizing LAM
    • 3. Potential LAM Service Providers
    • 4. Previous LAM Service Providers

IV. Appendix

  • A. Questionnaire
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