市場調查報告書

互動式AI平台的全球市場:預測與預測

Global Conversational AI Platform Market Outlook and Projections, 2019-2027 - Report and Datasheet

出版商 Research Nester 商品編碼 920979
出版日期 內容資訊 英文 35 Pages
商品交期: 最快1-2個工作天內
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互動式AI平台的全球市場:預測與預測 Global Conversational AI Platform Market Outlook and Projections, 2019-2027 - Report and Datasheet
出版日期: 2019年11月19日內容資訊: 英文 35 Pages
簡介

活用自動化解決方案支援系統的人工智能 (AI)的進步和實施,支援餐廳的預約,食品定購,其他同樣服務的用戶。顧客支援服務業,尤其是因人工智能 (AI) 技術的實行而氣勢增加,導致提高客戶經驗。企業採用活用了AI的顧客支援服務,導致市場成長。

本報告提供全球互動式AI平台市場相關調查分析,市場動態,市場預測,競爭情形相關的系統性資訊。

第1章 簡介

第2章 調查手法

第3章 摘要整理 - 互動式AI平台市場

第4章 市場動態

  • 促進因素
  • 課題
  • 機會

第5章 互動式AI平台市場預測

第6章 競爭情形

  • 企業簡介
    • Microsoft
    • LiveChat Inc.
    • CM
    • Alphabet Inc.
    • Artificial Solutions
目錄

The rising advancements and implementation of artificial intelligence in assisting systems powered by automated solutions help the users in restaurant reservations, ordering food and other similar services. The customer support service industry is gaining momentum especially with the implementation of Artificial Intelligence technology, which has further assisted in enhancing the customer experience. This, in turn, has encouraged the businesses to adopt AI-powered customer support services, leading to the growth of the market.

Various factors that are estimated to boost the growth of conventional AI market in upcoming years include 24/7 availability of customer support with better customer assistance and availability of services, and AI-powered support solutions that are providing businesses the ability to provide reliable customer support.

About 85% of all customer support communications and related services will be conducted without engaging with customer service representatives for the major task options. Further, nearly, 42% of B2C customers have shown more interest in purchasing the utilities from the outlet after experiencing good customer services. Similarly, about 52% of customers stopped purchasing due to a single disappointing customer support interaction. Collectively, these factors are projected to boost the market growth in the forthcoming years.

Growing adoption of chatbots & Intelligent Virtual Agent (IVA) is projected to fuel the market growth over the coming years. Chatbots help customers to get an instant response to their problems and get them solved quickly. Additionally, the rising adoption of automated services is anticipated to propel the market growth.

1. Introduction

  • 1.1. Market Definition
  • 1.2. Market Segmentation
  • 1.3. Product Overview

2. Research Methodology

3. Executive Summary- Conversational AI Platform Market

4. Market Dynamics

  • 4.1. Drivers
  • 4.2. Challenges
  • 4.4. Opportunities

5. Conversational AI Platform Market Outlook

7. Competitive Landscape

  • 7.1. Company Profiles
    • 7.1.1. Microsoft
    • 7.1.2. LiveChat Inc.
    • 7.1.3. CM
    • 7.1.4. Alphabet Inc.
    • 7.1.5. Artificial Solutions
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