Global Conversational AI Platform Market Outlook and Projections, 2019-2027 - Report and Datasheet
|出版日期||內容資訊||英文 35 Pages
|互動式AI平台的全球市場:預測與預測 Global Conversational AI Platform Market Outlook and Projections, 2019-2027 - Report and Datasheet|
|出版日期: 2019年11月19日||內容資訊: 英文 35 Pages||
活用自動化解決方案支援系統的人工智能 (AI)的進步和實施，支援餐廳的預約，食品定購，其他同樣服務的用戶。顧客支援服務業，尤其是因人工智能 (AI) 技術的實行而氣勢增加，導致提高客戶經驗。企業採用活用了AI的顧客支援服務，導致市場成長。
The content of this report will be updated with the latest scenarios based on the global COVID-19 Pandemic
The rising advancements and implementation of artificial intelligence in assisting systems powered by automated solutions help the users in restaurant reservations, ordering food and other similar services. The customer support service industry is gaining momentum especially with the implementation of Artificial Intelligence technology, which has further assisted in enhancing the customer experience. This, in turn, has encouraged the businesses to adopt AI-powered customer support services, leading to the growth of the market.
Various factors that are estimated to boost the growth of conventional AI market in upcoming years include 24/7 availability of customer support with better customer assistance and availability of services, and AI-powered support solutions that are providing businesses the ability to provide reliable customer support.
About 85% of all customer support communications and related services will be conducted without engaging with customer service representatives for the major task options. Further, nearly, 42% of B2C customers have shown more interest in purchasing the utilities from the outlet after experiencing good customer services. Similarly, about 52% of customers stopped purchasing due to a single disappointing customer support interaction. Collectively, these factors are projected to boost the market growth in the forthcoming years.
Growing adoption of chatbots & Intelligent Virtual Agent (IVA) is projected to fuel the market growth over the coming years. Chatbots help customers to get an instant response to their problems and get them solved quickly. Additionally, the rising adoption of automated services is anticipated to propel the market growth.