Branch Transformation 2021
TAU (窗口業務的支援單位) ，是分店變革的重要推動者，金融機關實施那樣的分店變革計劃，預計可大幅展開。還有ASST (支援自助服務終端) 日益普遍，大量地客戶期待分店銀行的相互作用。
Faced with changing customer behaviour and expectations, and ever-increasing cost pressures, banks are undertaking wholesale reviews of branch strategy and transforming their branches, making radical changes to the format, technology and staffing model of the branch.
The teller assist unit (TAU) is viewed by many as a vital enabler of branch transformation, with significant potential for greater deployment as financial institutions conduct such branch transformation programmes. At the same time, assisted self-service terminals (ASSTs) are becoming increasingly common, as financial institutions seek to marry the efficiency of the self-service channel with the personal touch of assistance, either in-person or via a video link, that many customers expect for branch banking interactions.
The study examines which technologies banks plan to utilise to transform their branches and the role of the people within them. It reports the current deployment and future potential of TAUs and ASSTs among banks and other financial institutions in 24 key countries worldwide, while identifying the main market drivers and inhibitors for these technologies.
The information and insights contained in this report help suppliers and analysts make better, more informed decisions about how best to take advantage of emerging market opportunities, by establishing:
The 887-page report comprises an introductory section with international comparisons and analysis, and 24 individual country reports, which have a common structure: