於分店的變革:2021年

TAU (窗口業務的支援單位) ，是分店變革的重要推動者，金融機關實施那樣的分店變革計劃，預計可大幅展開。還有ASST (支援自助服務終端) 日益普遍，大量地客戶期待分店銀行的相互作用。

本報告提供銀行變革分店利用的預定技術，和銀行的人所扮演的角色相關驗證，世界24個國家的銀行與其他金融機關的TAU和ASST的目前展開與未來的可能性，識別這些技術主要的推動市場要素及阻礙因素。

• 1. 分店策略 - 銀行結構，分店和窗口的地位，分店的形式，分店的技術，分店的預測
• 2. 窗口業務的現金自動化 - 市場規模與成長率，市場區隔，功能性，製造商市場佔有率，市場預測
• 3. 支援自助服務 - 市場規模與成長率，市場區隔，功能性，製造商市場佔有率，市場預測
• 4. 銀行的簡介
• 5. 附錄

地理範圍

Faced with changing customer behaviour and expectations, and ever-increasing cost pressures, banks are undertaking wholesale reviews of branch strategy and transforming their branches, making radical changes to the format, technology and staffing model of the branch.

The teller assist unit (TAU) is viewed by many as a vital enabler of branch transformation, with significant potential for greater deployment as financial institutions conduct such branch transformation programmes. At the same time, assisted self-service terminals (ASSTs) are becoming increasingly common, as financial institutions seek to marry the efficiency of the self-service channel with the personal touch of assistance, either in-person or via a video link, that many customers expect for branch banking interactions.

The study examines which technologies banks plan to utilise to transform their branches and the role of the people within them. It reports the current deployment and future potential of TAUs and ASSTs among banks and other financial institutions in 24 key countries worldwide, while identifying the main market drivers and inhibitors for these technologies.

The information and insights contained in this report help suppliers and analysts make better, more informed decisions about how best to take advantage of emerging market opportunities, by establishing:

• How branch strategies and are evolving in response to digitisation and changing customer behaviour

• Which non-cash branch technologies banks are being utilised by banks

• The current size and structure of the markets for TAUs and ASSTs, including market shares of industry suppliers

• The critical market requirements and vendor selection criteria for TAUs and ASSTs

• How the TAU and ASST markets are likely to change over the next few years

• Which countries have the largest potential for TAUs and ASSTs

The 887-page report comprises an introductory section with international comparisons and analysis, and 24 individual country reports, which have a common structure:

• 1. Branch strategy - banking structure, branches and teller positions, branch formats, branch technology, branch forecasts

• 2. Teller Cash Automation - market size and growth, market segmentation, functionality, manufacturer market shares, market forecasts

• 3. Assisted Self-Service - market size and growth, market segmentation, functionality, manufacturer market shares, market forecasts

• 4. Bank profiles

• 5. Annex

Geographic coverage