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Teller Automation and Branch Transformation 2017

出版商 Retail Banking Research 商品編碼 261412
出版日期 內容資訊 英文 964 Pages; 470 Tables & Figures
商品交期: 最快1-2個工作天內
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窗口業務支援終端(TAU) Teller Automation and Branch Transformation 2017
出版日期: 2017年02月23日 內容資訊: 英文 964 Pages; 470 Tables & Figures



  • 市場概要
  • 銀行結構
  • 分店:分店數、櫃員(銀行窗口業務)位置的發展、分店策略的發展
  • 客戶分店技術:自動存款終端、自助服務補助、視訊櫃員(實況錄影的窗口業務)、非現金技術
  • TAU的裝機量:市場規模、主要的採用者、供應商、服務與維修、市場必要條件、客戶接受、終端利用、連接性、紙幣的種類
  • 主要的推動市場的要素,阻礙要素及供應商選擇標準
  • TAU市場未來:分店、櫃員(銀行窗口業務)位置的預測層級、未來的替代分店技術、TAU市場預測及預測基礎的前提條件
  • 採用者簡介


  • EMEA:奧地利、比利時、法國、德國、義大利、荷蘭、波蘭葡萄牙、俄羅斯、沙烏地阿拉伯、南非、西班牙、瑞士、土耳其、烏克蘭、英國
  • 南北美洲:巴西、加拿大、墨西哥、美國
  • 亞太地區:澳洲、中國、印度、印尼、紐西蘭



Faced with changing customer behaviours and ever-increasing cost pressures, banks are undertaking wholesale reviews of branch strategy and transforming their branches, making radical changes to the format, technology and staffing model of the branch.

The teller assist unit (TAU) is viewed by many as a vital enabler of branch transformation, with significant potential for greater deployment as financial institutions conduct such branch transformation programmes. At the same time, an increasing range of alternative teller automation solutions, including assisted self-service terminals, may become increasingly popular.

The study examines what technologies banks plan to utilise to transform their branches and the role of the people within them. It reports the current deployment levels of TAUs among banks and other financial institutions and the future potential for TAUs and other new teller automation solutions in 26 countries worldwide, while identifying the main market drivers and inhibitors of TAU deployment.

The information and insights contained in this report help suppliers make better, more informed decisions about how best to take advantage of market opportunities, by establishing:

  • How branch strategies are evolving
  • What new teller automation solutions are being utilised by banks
  • The current size and structure of the market for TAUs
  • How the TAU market is likely to change over the next few years
  • Which countries have the largest potential for TAU solutions
  • The main market drivers, inhibitors and vendor selection criteria
  • The critical market requirements

Outline of Report Contents:

The 960-page report comprises an introductory section with international comparisons and analysis, and 26 individual country reports, which have a common structure:

  • Market overview
  • Branch strategy - branches and teller positions, branch transformation initiatives, omnichannel integration and customer experience
  • Current TAU market - market size and growth, main deployers, functionality and hardware features, service and maintenance, customer acceptance, terminal usage, connectivity
  • Manufacturers - market shares and vendor selection criteria
  • Assisted self-service and other branch technology
  • TAU market drivers and inhibitors
  • TAU market forecasts - forecast TAU installed base and shipments, future TAU market requirements, future levels of branches and teller positions, future of alternative branch technology
  • Deployer profiles
  • Annex

The information in Teller Automation and Branch Transformation 2017 is based on extensive primary research and is not available from any other source.

Report Statistics

  • Tables and figures: 470
  • Countries covered: 26 detailed country reports.
  • EMEA: Austria - France - Germany - Italy - Netherlands - Poland - Portugal - Russia - Saudi Arabia - South Africa - Spain - Switzerland - Turkey - Ukraine - United Kingdom.
  • Americas: Brazil - Canada - Mexico - USA.
  • Asia-Pacific: Australia - China - India - Indonesia - New Zealand - Singapore - Thailand.
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