表紙
市場調查報告書

窗口業務的自動化和分店的變革

Teller Automation and Branch Transformation 2019

出版商 Retail Banking Research 商品編碼 261412
出版日期 內容資訊 英文 890 Pages; 444 Tables & Figures
商品交期: 最快1-2個工作天內
價格
Back to Top
窗口業務的自動化和分店的變革 Teller Automation and Branch Transformation 2019
出版日期: 2019年02月28日內容資訊: 英文 890 Pages; 444 Tables & Figures
簡介

銀行,面臨客戶行動的變化和期待、成本持續增加的壓力,進行分店策略相關驗證、分店的變革。

本報告提供銀行為了進行分店的變革計劃而利用的相關技術檢驗,其方法與人們所扮演的角色相關的系統性資訊。

第1章 市場概要

第2章 分店策略

第3章 目前TAU市場

第4章 廠商

第5章 有人的自助服務及其他分店技術

第6章 TAU市場促進因素、阻礙因素

第7章 TAU市場預測

第8章 技術開發業者的簡介

第9章 附錄

本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

目錄

Faced with changing customer behaviour and expectations, and ever-increasing cost pressures, banks are undertaking wholesale reviews of branch strategy and transforming their branches, making radical changes to the format, technology and staffing model of the branch.

The teller assist unit (TAU) is viewed by many as a vital enabler of branch transformation, with significant potential for greater deployment as financial institutions conduct such branch transformation programmes. At the same time, an increasing range of alternative technological solutions, including assisted self-service terminals and video tellers, are becoming increasingly popular.

The study examines what technologies banks plan to utilise to transform their branches and the role of the people within

geographic coverage

EMEA:

  • Austria
  • France
  • Germany
  • Italy
  • Poland
  • Portugal
  • Russia
  • Saudi Arabia
  • South Africa
  • Spain
  • Switzerland
  • Turkey
  • United Kingdom

Asia-Pacific:

  • Australia
  • China
  • India
  • Indonesia
  • New Zealand
  • Singapore

Americas:

  • Brazil
  • Canada
  • Mexico
  • USA

Table of Contents

  • 1.Market overview
  • 2.Branch strategy - branches and teller positions, branch transformation initiatives, omnichannel integration and customer experience
  • 3.Current TAU market - market size and growth, main deployers, functionality and hardware features, service and maintenance, customer acceptance, terminal usage, connectivity
  • 4.Manufacturers - market shares and vendor selection criteria
  • 5.Assisted self-service and other branch technology
  • 6.TAU market drivers and inhibitors
  • 7.TAU market forecasts - forecast TAU installed base and shipments, future TAU market requirements, future levels of branches and teller positions, future of alternative branch technology
  • 8.Deployer profiles
  • 9.Annex
Back to Top