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COVID-19: Impact on Telehealth Use and Perspectives

出版商 Parks Associates 商品編碼 941808
出版日期 內容資訊 英文 61 Slides
商品交期: 最快1-2個工作天內
新的冠狀病毒感染(COVID-19):對遠程醫療使用的影響和未來前景 COVID-19: Impact on Telehealth Use and Perspectives
出版日期: 2020年07月10日內容資訊: 英文 61 Slides







  • 使用遠程醫療(遠程醫療)服務
  • 使用的遠程醫療服務類型
  • 遠程醫療方法的吸引力
  • 遠程醫療服務頻道
  • 訪問質量對未來服務使用的影響
  • 電話/諮詢服務的使用狀況
  • COVID-19診斷
  • 通過COVID-19更改工作類別
  • 願意共享智能手機數據以追蹤COVID-19
  • 隱私保護可促進智能手機數據共享以進行聯繫人追蹤


  • COVID-19的狀態(按季度)
  • COVID-19遇到的症狀:按年齡段(每季度)
  • 健康問題:社交距離行為(每季度)
  • 為保護老年家庭而採取的措施(每季度)
  • 由於COVID-19症狀而採取的措施(每季度)


  • 遠程醫療服務知識(每季度)
  • 遠程醫療服務的使用(2017-2020)
  • 按交付方式使用遠程醫療服務的情況(2019-2020)
  • 按人口結構劃分的遠程醫療服務用戶
  • 遠程醫療服務使用的付款方式(每季度)
  • 自COVID-19以來,遠程醫療服務的使用情況(每季度)


  • 遠程醫療服務頻道(2019-2020)
  • 按年齡段劃分的遠程醫療服務渠道(每季度)
  • 使用的遠程醫療服務(每季度)
  • 使用的精神科服務(每季度)
  • 遠程醫療方法的吸引力(2019-2020)
  • 遠程醫療服務渠道的吸引力:通過熟悉遠程醫療
  • 有吸引力的遠程醫療方法:經歷過COVID-19症狀(每季度)


  • 使用遠程醫療服務診斷出的醫療問題(每季度)
  • 使用遠程醫療服務的原因(每季度)
  • 使用遠程醫療服務進行面對面諮詢的原因:通過經驗豐富的COVID-19症狀(每季度)
  • 遠程醫療服務訪問的結果(每季度)
  • 消費者對遠程醫療服務質量的看法(每季度)
  • 使用遠程醫療服務的可能性(每季度)
  • 訪問質量對未來服務使用的影響(每季度)


  • 遠程醫療服務的障礙(每季度)
  • 遠程醫療服務的障礙(2019-2020)
  • 按年齡段劃分的遠程醫療服務障礙(每季度)


  • 遠程醫療方法的吸引力:醫療設備和數據(2019-2020年)
  • 互聯醫療設備的全面採用(2013-2020年)
  • 使用已連接的保健產品(每季度)
  • 使用遠程監控對遠程醫療服務的興趣(每季度)
  • 頂級可穿戴設備品牌(每季度)
  • 共享醫療設備數據的興趣(每季度)


  • 願意共享智能手機數據以進行COVID-19追蹤(每季度)
  • 隱私保護,說服智能手機用戶共享數據(每季度)
  • 願意共享智能手機數據以跟蹤COVID-19(按季度)
  • 使用自我診斷應用程序(每季度)
  • 自診斷應用合同(每季度)
  • 自診斷應用程序用法:COVID-19經歷的症狀(每季度)


Telehealth and telemedicine solutions have been thrust to the forefront of health care in the midst of the COVID-19 pandemic. The need to avoid exposure has sudden reversed the well-established consumer preference for in-person over remote care. Payors, providers, and consumers have never been more aligned in the need to trial, deploy, and pay for virtual care services. This study provides trending data on consumer familiarity, use, and demand for telehealth services. It evaluates user experience with telehealth services and investigates consumer appetite for virtual care as a standard offering, outside of crisis conditions.


"The COVID-19 outbreak, and resulting public safety measures, led to sharp decreases in in-person visits and the delay of many elective care procedures. As a result of greater familiarity and use, patients find telehealth services more appealing than ever before. With the recent expansion in reimbursement policies, the telehealth market has the resources to integrate more fully into the healthcare ecosystem and the momentum to become a standard branch of healthcare delivery and access." - Kristen Hanich, Senior Analyst, Parks Associates.

Table of Contents

Executive Summary

Industry Insight

  • Telehealth Service Use
  • Types of Telehealth Services Used
  • Appeal of Telehealth Approaches
  • Telehealth Service Channel
  • Impact of Visit Quality on Future Service Use
  • Use of Teletherapy/Counseling Services
  • By COVID-19 Diagnosis
  • By Job Changes Due to COVID-19
  • Willingness to Share Smartphone Data To Track COVID-19
  • Privacy Protections that Encourage Smartphone Data Sharing for Contact Tracing

Impact of COVID-19 on Consumer Health

  • COVID-19 Status (Q2/20)
  • COVID-19 Symptoms Experienced by Age Group (Q2/20)
  • Health Concern by Social Distancing Behavior (Q2/20)
  • Steps Taken to Protect Senior Family Members (Q2/20)
  • Actions Taken As a Result of COVID-19 Symptoms (Q2/20)

Telehealth Familiarity and Use

  • Familiarity with Telehealth Services (Q2/20)
  • Use of Telehealth Service (2017 - 2020)
  • Telehealth Service Use, by Delivery Method (2019 - 2020)
  • Telehealth Service Users, by Demographics
  • Payment Method for Using Telehealth Service (Q2/20)
  • Use of Telehealth Services Since COVID-19 Began (Q2/20)

Telehealth Service Providers and Channels

  • Telehealth Service Channel (2019 - 2020)
  • Telehealth Service Channel by Age (Q2/20)
  • Specific Telehealth Services Used (Q2/20)
  • Specific Mental Health Services Used (Q2/20)
  • Appeal of Telehealth Approaches (2019-2020)
  • Appeal of Telehealth Service Channels, by Familiarity with Telehealth
  • Appeal of Telehealth Approaches By COVID-19 Symptoms Experienced (Q2/20)

Telehealth Service User Experience

  • Medical Issues Consulted Using Telehealth Services (Q2/20)
  • Reasons for Using Telehealth Services (Q2/20)
  • Reasons for Using Telehealth Services Over In-Person Consultation by COVID-19 Symptoms Experienced (Q2/20)
  • Outcomes of Telehealth Service Visit (Q2/20)
  • Consumer Perception of Telehealth Service Quality (Q2/20)
  • Likelihood of Using Telehealth Services (Q2/20)
  • Impact of Visit Quality on Future Service Use (Q2/20)

Barriers to Telehealth Use

  • Telehealth Service Barriers (Q2/20)
  • Telehealth Service Barriers (2019 - 2020)
  • Telehealth Service Barriers By Age (Q2/20)

Connected Health Devices and Remote Patient Monitoring

  • Appeal of Telehealth Approaches - Devices and Data (2019-2020)
  • Overall Adoption of Connected Health Devices (2013 - 2020)
  • Adoption of Connected Health Products (Q2/20)
  • Interest in Remote Monitoring-Based Telehealth Services (Q2/20)
  • Top Wearable Brands (Q2/20)
  • Interest in Sharing Data from Devices (Q2/20)

Emerging Technologies: Contact Tracing and Self-Diagnostic Apps

  • Willingness to Share Smartphone Data To Track COVID-19 (Q2/20)
  • Privacy Protections That Would Convince Smartphone Users to Share Data (Q2/20)
  • Willingness to Share Smartphone Data to Track COVID-19 (Q2/20)
  • Use of Self-Diagnosis Apps (Q2/20)
  • Agreement on Use of Self-Diagnosis Apps (Q2/20)
  • Use of Self-Diagnosis App By COVID-19 Symptoms Experienced (Q2/20)