表紙
市場調查報告書

連網家庭安裝及技術支援

Onboarding and Technical Support for the Connected Home

出版商 Parks Associates 商品編碼 909928
出版日期 內容資訊 英文 40 Pages
商品交期: 最快1-2個工作天內
價格
連網家庭安裝及技術支援 Onboarding and Technical Support for the Connected Home
出版日期: 2020年01月24日內容資訊: 英文 40 Pages
簡介

連網家庭產品/系統相關消費者取向安裝體驗,透過產品退貨率的改善和品牌忠誠提高的效果等,有提高品牌價值和客戶的終生價值最大化這樣的重要的工作。

為了該報告,提高連網家庭市場上產品/服務的可靠性的各種策略方法相關分析,支援策略概要 - 設置/安裝支援,技術支援,持續的支援等 - 的概要,及實際的服務展開情形,今後5年的市場趨勢預測,大企業的企業發展案例等資訊彙整,為您概述為以下內容。

第1章 報告概要

第2章 購買支援

  • 設備的購買
  • 購買時的課題
  • 購買諮詢服務
  • 購買支援解決方案

第3章 設置與安裝

  • 設置、安裝時的課題
  • 設置/安裝服務
  • 設置/安裝用解決方案

第4章 設備的所有權與持續的支援

  • 設備相關持續性課題
  • 持續的支援服務
  • 繼續支援、解決方案

第5章 消費者取向技術支援的市場預測

  • 設置/安裝服務
  • 一次性支援服務
  • 訂閱方式支援服務
  • 總收益額

第6章 分析結果與建議

第7章 附錄

目錄

SYNOPSIS:

Consumer onboarding experience with connected home products and systems is critical to maximizing customer lifetime value, through its impact on factors like product return rates and brand loyalty. This report examines approaches to providing positive experiences with elements of onboarding including installation and other strategies to ensuring product and service reliability in the connected home. The report profiles leaders in support services and includes a five-year forecast of the support needs generated by emerging connected devices in the US.

ANALYST INSIGHT:

“Positive consumer onboarding experiences with connected home products and systems are critical to brand success. These experiences also have significant impact on product return rates and brand loyalty,” said Patrice Samuels, Senior Analyst, Parks Associates.

Table of Contents

1.0. Report Summary

  • 1.1. Purpose of Report
  • 1.2. Key Questions Addressed by this Research
  • 1.3. Research Approach/Sources

2.0. Purchase Support

  • 2.1. Device Purchases
  • 2.2. Purchase Challenges
  • 2.3. Purchase Consultation Services
  • 2.4. Purchase Support Solutions

3.0. Setup and Installation

  • 3.1. Setup and Installation Challenges
  • 3.2. Setup and Installation Services
  • 3.3. Setup and Installation Solutions

4.0. Device Ownership and Ongoing Support

  • 4.1. Ongoing Device Challenges
  • 4.2. Ongoing Support Services
  • 4.3. Ongoing Support Solutions

5.0. Consumer Tech Support Forecasts

  • 5.1. Setup and Installation Services
  • 5.2. One-Time Support Services
  • 5.3. Subscriptions Support Services
  • 5.4. Total Revenue

6.0. Implications and Recommendations

7.0. Appendix

  • 7.1. Glossary
  • 7.2. Index
  • 7.3. Image Sources

List of Figures

  • Device Purchases and Purchase Intentions - Smart Home Device
  • Device Purchases and Purchase Intentions - CE Devices
  • Purchase Questions for Smart Home Devices
  • Pre-Purchase Consultations
  • Purchase Consultations
  • Service Appeal Smart Home Consultation Service
  • Setup and Installation - Smart Home and CE Devices
  • Smart Home Devices: Problems Setting Up Device (2016 - 2019)
  • CE Devices: Problems Setting Up Device (Q2/19)
  • Setup and Installation Services - CE Device
  • Setup and Installation Services
  • Smart Home Premium Setup Services
  • Service Appeal Setup Services
  • Device Ownership (Q2/2019)
  • CE Devices: Technical Problems Experienced (Q2/19)
  • CE Devices: Technical Problems Experienced (Q2/19)
  • Smart Home Devices: Technical Problems Experienced (Q2/19)
  • Smart Home Devices: Technical Problems Experienced (Q2/19)
  • Technical Support Subscription Services
  • Service Appeal: Ongoing Technical Support Services
  • Network Monitoring Solutions
  • Forecast Methodology - Setup and Installation Services
  • Total Revenue - Setup and Installation Services
  • Forecast Methodology - One-time Support Services
  • Total Revenue - One-time Support Services
  • Forecast Methodology - Subscription Support Services
  • Total Revenue - Subscription Support Services
  • Consumer Premium Technical Support Services