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市場調查報告書
連網家庭支援服務Support Services for the Connected Home |
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出版商 | Parks Associates | 商品編碼 | 599143 | ||||
出版日期 | 內容資訊 | 英文 58 Pages 商品交期: 最快1-2個工作天內 |
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連網家庭支援服務 Support Services for the Connected Home | ||
出版日期: 2018年12月27日 | 內容資訊: 英文 58 Pages |
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在世界各國寬頻連接的連網型家庭增加,隨著生態系統擴大,其技術水準也變得複雜,各種設備產生各種麻煩。除了自力解決以外,也需要專門的支援服務。
本報告提供世界與美國的連網家庭技術支援、服務的市場相關分析,服務對象的連網型設備的種類和主要的問題點,主要的解決方法,代表性服務形態,支援服務提供商的種類,市場規模趨勢預測 (各服務形態),今後的新商機等相關調查。
As the connected home ecosystem continues to grow and the technical complexity of broadband households increase, the technical support needs of consumers change. This report examines consumer support needs for new and emerging connected devices along with the various approaches to problem solving among consumers. It also details support service trends and forecasts the revenue opportunity for premium technical support services in the U.S.
“Consumer support needs evolve with the addition of complex connect devices, the number and types of problems encountered with these devices, and attitudes towards self-support versus the use of professional resources for problem solving,” said Patrice Samuels, Senior Analyst, Parks Associates.