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The Evolution of Multi-Sourcing: Assessing Concepts of Service Integration and SIAM

出版商 Ovum (TMT Intelligence, Informa) 商品編碼 300139
出版日期 內容資訊 英文 21 Pages
商品交期: 最快1-2個工作天內
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多源採購的發展:服務整合及SIAM概念的評估 The Evolution of Multi-Sourcing: Assessing Concepts of Service Integration and SIAM
出版日期: 2014年04月11日 內容資訊: 英文 21 Pages




  • 發展要素
  • Ovum的見解
  • 主要的訊息


  • 多源採購契約需要新的最佳化
  • 多源採購的引進並且進行


  • 缺乏普遍接受的用語反映出發展階段的狀態
  • 服務整合及SIAM,需要解決標準化及工業化之間的關聯
  • 採購顧問業者競爭主導權


  • 在推進SIAM的服務供應商中最常聽見的企業名為Capgemini
  • 合併服務整合和客戶的要求(及誤解)-採購顧問業者的觀點
    • Alsbridge
    • Integris Applied
    • Mozaic


  • 服務供應商的各種配合措施,強調SIAM在發展階段
  • Wipro
  • TechMahindra
  • Infosys
  • Atos
  • Cognizant
  • Capgemini
  • IBM
  • HP
  • CSC
  • Dell
  • 富士通


  • 對企業的建議
  • 對供應商的建議


  • 相關報告書
  • 調查手法
  • 著者
  • Ovum諮詢
  • 免除責任
Product Code: IT019-003331

Service integration and management (SIAM) is still in a nascent state. While providers and advisors agree that the discipline is meant to help overcome many of the shortcomings of multi-sourcing contracts, there is neither a commonly accepted terminology nor clarity as to what it should entail.


  • Despite all the hype the discipline of SIAM is not the panacea to take complex outsourcing agreements to the next level of efficiency gains and cost savings. The adoption is held back by blurring boundaries between wider notions of service integration and different flavors of SIAM, and by a lack of common terminology.
  • SIAM will evolve into an important component of the sourcing tool box, but adoption will be largely dependent on the maturity of sourcing organizations, investments in the retained organization, and progress on the standardization and industrialization journey.
  • Most vendor approaches focus on service management tools, while critical behavioral and associated change aspects are addressed more indirectly. This necessitates new approaches to partnerships.

Features Benefits

  • Assess the evolution of sourcing strategies and in particular of mult-sourcing contracts.
  • Identifies the key benefits and challenges of adopting a SIAM approach.

Questions Answers

  • How will multi-sourcing stragegies evolve?
  • What are the learnings and best practices from existing SIAM contracts?

Table of Contents



  • Catalyst
  • Ovum view
  • Key messages

Taking stock of multi-sourcing

  • Multi-sourcing contracts require further optimization
  • Adoption of multi-sourcing will accelerate

Deconstructing Service Integration

  • Lack of commonly accepted terminology reflects nascent state
  • Service integration and SIAM need to be approached in the context of standardization and industrialization
  • Sourcing advisors are jockeying for position

Feedback and best practices from extisting SIAM engagements

  • Capgemini is the most vocal service provider promoting SIAM
  • Aligning service integration with customer requirements (and misconceptions) - the sourcing advisor view
    • Alsbridge
    • Integris Applied
    • Mozaic

Vendor positioning

  • Diverging approaches by service providers underline nascent state of SIAM
  • Wipro
  • TechMahindra
  • Infosys
  • Atos
  • Cognizant
  • Capgemini
  • IBM
  • HP
  • CSC
  • Dell
  • Fujitsu


  • Recommendations for enterprises
  • Recommendations for vendors


  • Further reading
  • Methodology
  • Author
  • Ovum Consulting
  • Disclaimer


  • Figure 1: Outsourcing contracts due to expire by the end of 2015 with TCV over $100m
  • Figure 2: UK Cabinet Office Service Management Model
  • Figure 3: Continuum of SIAM services
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