市場調查報告書

SaaS型CRM(顧客關係管理)市場(2019年∼2025年)

SaaS Customer Relationship Management (CRM) Market 2019-2025

出版商 Orion Market Research Pvt Ltd 商品編碼 949485
出版日期 內容資訊 英文
商品交期: 2-3個工作天內
價格
SaaS型CRM(顧客關係管理)市場(2019年∼2025年) SaaS Customer Relationship Management (CRM) Market 2019-2025
出版日期: 2020年06月01日內容資訊: 英文
簡介

全球SaaS型CRM(顧客關係管理)市場,預計在預測期間內大幅度成長。這個服務,由於不用額外投資和安裝,也適合小規模的新興企業,SaaS型CRM的成本效益高,成為帶動該市場成長的主要原因。還有消費為目的的電子商務網站的客戶增加趨勢,CRM軟體廠商為了在世界構築新客戶網路預期產生大機會。

本報告提供全球SaaS型CRM(顧客關係管理)市場的相關調查,市場趨勢和機會,成長及阻礙因素,各終端用戶、地區的市場分析,競爭情形,主要企業的簡介等資訊。

目錄

第1章 報告概要

第2章 市場概要與洞察

  • 調查範圍
  • 分析師的洞察和目前市場趨勢
  • 法律規章

第3章 競爭情形

  • 企業佔有率分析
  • 主要策略分析
  • 主要企業分析
    • Microsoft Corp.
    • SalesForce.com, Inc.
    • Oracle Corp.
    • Amdocs Group
    • SAP SE

第4章 市場決策要素

  • 成長要素
  • 阻礙因素
  • 市場機會

第5章 市場區隔

  • 各終端用戶
    • 銀行,金融服務,保險(BFSI)
    • 零售
    • 醫療保健
    • IT、通訊
    • 其他

第6章 地區分析

  • 北美
    • 美國
    • 加拿大
  • 歐洲
    • 英國
    • 德國
    • 義大利
    • 西班牙
    • 法國
    • 其他
  • 亞太地區
    • 中國
    • 印度
    • 日本
    • 其他
  • 其他地區

第7章 企業簡介

  • Adobe Systems, Inc.
  • Amdocs Group
  • Huawei Technologies Co., Ltd.
  • Maximizer Software, Inc.
  • Microsoft Corp.
  • Oracle Corp.
  • Pegasystems, Inc.
  • Sage Technologies, Ltd.
  • Salesforce.com, Inc.
  • SAP SE
  • SAS Institute Inc.
  • Selligent, Inc.
  • SplendidCRM Software, Inc.
  • Synnex Corp.
  • Vtiger Systems India Pvt. Ltd.
  • webCRM (UK), Ltd.
  • Zendesk, Inc.
  • Zoho Corp. BV
目錄
Product Code: OMR2021804

SaaS Customer Relationship Management (CRM) Market Size, Share & Industry Analysis Report by End-User (Banking, Financial Services, and Insurance (BFSI), Retail, Healthcare, IT & Telecom, and Others) and Forecast Period, 2019 - 2025

The global SaaS Customer Relationship Management (CRM) market is projected to witness considerable growth during the forecast period. CRM software is used among business professionals for managing their company's interaction with its current as well as potential clients and customers. This service is also suitable for small startups as it involves no extra investment or setup. Therefore, the cost-efficiency of SaaS CRM is a major factor to drive the growth of the global SaaS CRM market. The increasing inclination of the customers toward eCommerce sites for shopping purposes is anticipated to create huge opportunities for the CRM software manufacturers to establish new customer networks across the globe.

The SaaS Customer Relationship Management (CRM) market is classified on the basis of end-user. Based on end-user, the market is segmented into Banking, Financial Services, and Insurance (BFSI), retail, healthcare, IT & telecom, and others. Based on end-users the retail sector is anticipated to hold considerable market share during the forecast period.

Geographically, the global SaaS CRM market is classified into North America, Europe, Asia-Pacific, and the Rest of the World. North America is anticipated to have a considerable market share in the global market. Asia-Pacific is estimated to have considerable growth in the global market during the forecast period. This growth is backed by the significant presence of the e-commerce sector in the region. The increasing adoption of cloud-based technologies along with the establishment of new business entities in the region are further supporting the growth of the market in the region.

The global SaaS CRM market is mainly influenced by product development and advancements conducted by the key players operating in the market. The key players of the SaaS CRM market include Microsoft Corp., Salesforce, Inc., Oracle Corp., Amdocs Group, SAP SE, Adobe Systems Inc., Huawei Technologies Co., Ltd., Sage Technologies, Ltd., Zoho Corp. BV, and among others.

Research Methodology

The market study of the global SaaS CRM market is incorporated by extensive primary and secondary research conducted by the research team. Secondary research has been conducted to refine the available data to breakdown the market in various segments, derive total market size, market forecast, and growth rate. Different approaches have been worked on to derive the market value and market growth rate. Our team collects facts and data related to the market from different geography to provide a better regional outlook. In the report, the country-level analysis is provided by analyzing various regional players, regional tax laws and policies, consumer behavior, and macro-economic factors. Numbers extracted from secondary research have been authenticated by conducting proper primary research. It includes tracking down key people from the industry and interviewing them to validate the data. This enables our analyst to derive the closest possible figures without any major deviations in the actual number. Our analysts try to contact as many executives, managers, key opinion leaders, and industry experts. Primary research brings the authenticity of our reports.

Secondary sources include:

  • Financial reports of companies involved in the market
  • Whitepapers, research-papers, and news blogs
  • Company websites and their product catalog

The report provides an in-depth analysis of the market size and growth opportunities. The report will serve as a source for 360-degree analysis of the market thoroughly delivering insights into the market for better business decisions.

The Report Covers:

  • Comprehensive research methodology of the global SaaS CRM market.
  • This report also includes a detailed and extensive market overview with key analyst insights.
  • An exhaustive analysis of macro and micro factors influencing the market guided by key recommendations.
  • Analysis of regional regulations and other government policies impacting the global SaaS CRM market.
  • Insights about market determinants which are stimulating the global SaaS CRM market.
  • Detailed and extensive market segments with regional distribution of forecasted revenues.
  • Extensive profiles and recent developments of market players.

Table of Contents

1. Report Summary

  • 1.1. Research Methods and Tools
  • 1.2. Market Breakdown
    • 1.2.1. By Segments
    • 1.2.2. By Geography

2. Market Overview and Insights

  • 2.1. Scope of the Report
  • 2.2. Analyst Insight & Current Market Trends
    • 2.2.1. Key Findings
    • 2.2.2. Recommendations
    • 2.2.3. Conclusion
  • 2.3. Rules & Regulations

3. Competitive Landscape

  • 3.1. Company Share Analysis
  • 3.2. Key Strategy Analysis
  • 3.3. Key Company Analysis
    • 3.3.1. Microsoft Corp.
      • 3.3.1.1. Overview
      • 3.3.1.2. Financial Analysis
      • 3.3.1.3. SWOT Analysis
      • 3.3.1.4. Recent Developments
    • 3.3.2. SalesForce.com, Inc.
      • 3.3.2.1. Overview
      • 3.3.2.2. Financial Analysis
      • 3.3.2.3. SWOT Analysis
      • 3.3.2.4. Recent Developments
    • 3.3.3. Oracle Corp.
      • 3.3.3.1. Overview
      • 3.3.3.2. Financial Analysis
      • 3.3.3.3. SWOT Analysis
      • 3.3.3.4. Recent Developments
    • 3.3.4. Amdocs Group
      • 3.3.4.1. Overview
      • 3.3.4.2. Financial Analysis
      • 3.3.4.3. SWOT Analysis
      • 3.3.4.4. Recent Developments
    • 3.3.5. SAP SE
      • 3.3.5.1. Overview
      • 3.3.5.2. Financial Analysis
      • 3.3.5.3. SWOT Analysis
      • 3.3.5.4. Recent Developments

4. Market Determinants

  • 4.1 Motivators
  • 4.2 Restraints
  • 4.3 Opportunities

5. Market Segmentation

  • 5.1. Global SaaS CRM Market by End-User
    • 5.1.1. Banking, Financial Services, and Insurance (BFSI)
    • 5.1.2. Retail
    • 5.1.3. Healthcare
    • 5.1.4. IT & Telecom
    • 5.1.5. Others

6. Regional Analysis

  • 6.1. North America
    • 6.1.1. US
    • 6.1.2. Canada
  • 6.2. Europe
    • 6.2.1. UK
    • 6.2.2. Germany
    • 6.2.3. Italy
    • 6.2.4. Spain
    • 6.2.5. France
    • 6.2.6. Rest of Europe
  • 6.3. Asia-Pacific
    • 6.3.1. China
    • 6.3.2. India
    • 6.3.3. Japan
    • 6.3.4. Rest of Asia-Pacific
  • 6.4. Rest of the World

7. Company Profiles

  • 7.1. Adobe Systems, Inc.
  • 7.2. Amdocs Group
  • 7.3. Huawei Technologies Co., Ltd.
  • 7.4. Maximizer Software, Inc.
  • 7.5. Microsoft Corp.
  • 7.6. Oracle Corp.
  • 7.7. Pegasystems, Inc.
  • 7.8. Sage Technologies, Ltd.
  • 7.9. Salesforce.com, Inc.
  • 7.10. SAP SE
  • 7.11. SAS Institute Inc.
  • 7.12. Selligent, Inc.
  • 7.13. SplendidCRM Software, Inc.
  • 7.14. Synnex Corp.
  • 7.15. Vtiger Systems India Pvt. Ltd.
  • 7.16. webCRM (UK), Ltd.
  • 7.17. Zendesk, Inc.
  • 7.18. Zoho Corp. BV

LIST OF TABLES

  • 1. GLOBAL SAAS CRM MARKET RESEARCH AND ANALYSIS BY END-USERS, 2018-2025 ($ MILLION)
  • 2. GLOBAL BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)
  • 3. GLOBAL RETAIL MARKET RESEARCH AND ANALYSIS BY REGION,2018-2025 ($ MILLION)
  • 4. GLOBAL HEALTHCARE MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)
  • 5. GLOBAL IT & TELECOMM MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)
  • 6. GLOBAL OTHERS MARKET RESEARCH AND ANALYSIS BY REGION, 2018-2025 ($ MILLION)
  • 7. NORTH AMERICAN SAAS CRM MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2018-2025 ($ MILLION)
  • 8. NORTH AMERICAN SAAS CRM MARKET RESEARCH AND ANALYSIS BY END-USERS, 2018-2025 ($ MILLION)
  • 9. EUROPEAN SAAS CRM MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2018-2025 ($ MILLION)
  • 10. EUROPEAN SAAS CRM MARKET RESEARCH AND ANALYSIS BY END-USERS, 2018-2025 ($ MILLION)
  • 11. ASIA-PACIFIC SAAS CRM MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2018-2025 ($ MILLION)
  • 12. ASIA-PACIFIC SAAS CRM MARKET RESEARCH AND ANALYSIS BY END-USERS, 2018-2025 ($ MILLION)
  • 13. REST OF THE WORLD SAAS CRM MARKET RESEARCH AND ANALYSIS BY END-USERS, 2018-2025 ($ MILLION)

LIST OF FIGURES

  • 1. GLOBAL SAAS CRM MARKET SHARE BY END-USERS, 2018 VS 2025 (%)
  • 2. GLOBAL SAAS CRM MARKET SHARE BY GEOGRAPHY, 2018 VS 2025 (%)
  • 3. THE US SAAS CRM MARKET SIZE, 2018-2025 ($ MILLION)
  • 4. CANADA SAAS CRM MARKET SIZE, 2018-2025 ($ MILLION)
  • 5. UK SAAS CRM MARKET SIZE, 2018-2025 ($ MILLION)
  • 6. FRANCE SAAS CRM MARKET SIZE, 2018-2025 ($ MILLION)
  • 7. GERMANY SAAS CRM MARKET SIZE, 2018-2025 ($ MILLION)
  • 8. ITALY SAAS CRM MARKET SIZE, 2018-2025 ($ MILLION)
  • 9. SPAIN SAAS CRM MARKET SIZE, 2018-2025 ($ MILLION)
  • 10. ROE SAAS CRM MARKET SIZE, 2018-2025 ($ MILLION)
  • 11. INDIA SAAS CRM MARKET SIZE, 2018-2025 ($ MILLION)
  • 12. CHINA SAAS CRM MARKET SIZE, 2018-2025 ($ MILLION)
  • 13. JAPAN SAAS CRM MARKET SIZE, 2018-2025 ($ MILLION)
  • 14. REST OF ASIA-PACIFIC SAAS CRM MARKET SIZE, 2018-2025 ($ MILLION)

15. REST OF THE WORLD SAAS CRM MARKET SIZE, 2018-2025 ($ MILLION)