表紙
市場調查報告書
商品編碼
1025344

全球語音分析市場(2021-2027)

Speech Analytics Market 2021-2027

出版日期: | 出版商: Orion Market Research Pvt Ltd | 英文 | 商品交期: 2-3個工作天內

價格
  • 全貌
  • 簡介
  • 目錄
簡介

在預測期內,全球語音分析市場預計將以 19.0% 的複合年增長率顯著增長。市場正在經歷幾個關鍵趨勢,包括對監控和提高代理績效的需求不斷增加,遵守監管和合規標準,以及改善客戶旅程和整體體驗的需求。因此,預計在螺旋期間將出現大幅增長.語音分析市場的主要挑戰之一是複雜的數據環境、數據洩露和安全問題、缺乏訓練有素的人員來識別商機,以及語音分析系統與其他分析解決方案集成的成本。

在 COVID-19 大流行期間,全球語音分析市場增長強勁。 COVID-19 大流行對客戶行為產生了短期影響,並對經濟和社會產生了重大影響。隨著辦公室、製造設施和其他一切都關閉並遠程辦公,企業正在尋找技術來幫助度過這個困難時期。熟悉分析、商業智能以及更高級的分析(例如 AI 和 ML)的專業人員為 CEO 制定有關如何應對 COVID-19 大流行帶來的新業務挑戰的業務決策。

您可能一直擔心在家工作,但是藉助基於雲端的聯絡中心技術的功能,例如實時屏幕報告和主管質量監控,聯絡中心經理能夠讓遠程座席保持健康。並且可以完全掌握工作量。大流行導致製造商專注於開發以前沒有重點的創新解決方案。因此,市場將在未來幾年快速增長。

全球語音分析市場根據部署類型、解決方案和最終用戶進行細分。語音分析部署在兩類:雲端和本地。此外,市場根據組織規模分為大型公司和中小型公司。按解決方案分為語音引擎、索引/分析/查詢工具、儀錶盤/報表工具。根據最終用戶,市場分為銀行/金融服務/保險、IT/通信、政府/國防、零售、醫療保健、媒體/娛樂、旅遊/酒店等。

本報告調查了全球語音分析市場,分析了市場概況、市場增長和障礙、市場機會、部署類型、解決方案、最終用戶以及區域市場規模趨勢和預測。它提供了競爭條件和概況等系統信息的大公司。

目錄

第 1 章報告概述

第 2 章市場概覽和洞察

  • 調查範圍
  • 分析師洞察和當前市場趨勢

第 3 章競爭形勢

  • 主要公司分析
    • 概述
    • 財務分析
    • SWOT 分析
  • 重要的戰略分析
  • COVID-19 對主要參與者的影響

第 4 章市場決定因素

  • 增長因素
  • 抑制因素
  • 市場機會

第 5 章市場細分

  • 按部署類型
    • 本地
    • 雲端
  • 按解決方案
    • 語音引擎
    • 索引、分析和查詢工具
    • 儀錶盤和報告工具
  • 最終用戶
    • 銀行、金融服務、保險
    • 信息技術/通信
    • 政府和國防
    • 零售
    • 醫療保健
    • 媒體和娛樂
    • 旅行和款待
    • 其他

第 6 章區域分析

  • 北美
    • 美國
    • 加拿大
  • 歐洲
    • 英國
    • 德國
    • 意大利
    • 西班牙
    • 法國
    • 其他歐洲
  • 亞太地區
    • 中國
    • 印度
    • 日本
    • 韓國
    • 其他亞太地區
  • 其他領域

第 7 章公司簡介

  • AlmavivAS.p. A.
  • Amazon Web Services, Inc.
  • Avaya Inc.
  • Calabrio Inc.
  • Callminer, Inc.
  • Clarabridge, Inc.
  • Genesys Telecommunication Laboratories, Inc.
  • Google, LLC
  • IBM Corp.
  • Micro Focus International PLC.
  • Microsoft Corp.
  • NewVoiceMedia Group(Salesforce.com Inc.)
  • NICE Ltd.
  • OnviSource, Inc.
  • OPEX Hosting Ltd.
  • SESTEK(Sestek Sound and Communication Computer Technologies Co.)
  • ThoughtSpot Inc.
  • Verint Systems, Inc.
  • Voci Technologies, Inc.VoiceBase Inc.
目錄
Product Code: OMR2023758

Global Speech Analytics Market Size, Share & Trends Analysis Report by Deployment Type (On-Premise Deployment, and Cloud-Based Deployment), By Solution (Speech Engine, Indexing, Analysis, and Query Tools, and Dashboard and Reporting Tools), By End-User (BFSI, IT and Telecommunication, Government and Defense, Retail, Healthcare, Media and Entertainment, Travel and Hospitality, and Others) Forecast Period 2021-2027

The global speech analytics market is predicted to grow significantly at a CAGR of 19.0% during the forecast period. The market is set to display impressive growth during the augur period with some key trends emerging, such as increasing demand to monitor and enhance agent performance, as well as adherence to regulatory and compliance standards, and the need to improve the customer journey and overall experience. One of the significant challenges in the speech analytics market is the complex data environment, which leads to data breaches and security difficulties, a lack of trained personnel to articulate business opportunities, and the costly integration of speech analytics systems with other analytics solutions.

The global speech analytics market has seen strong growth during the COVID-19 pandemic. In a short time, the COVID-19 pandemic has affected customers' behavior and has a substantial impact on economies and societies. Everything was shut down such as offices, and manufacturing facilities, and work-from-home policies in effect, businesses are increasingly looking for technologies to assist them through these difficult times. Professionals with expertise in analytics, business intelligence, and more sophisticated analytics such as AI and ML have been enlisted to assist CEOs in making business decisions about how to respond to the new business difficulties posed by the COVID-19 pandemic.

Where there may have been apprehension about home working, cloud contact center technology's capabilities, such as real-time screen reporting and quality monitoring for supervisors, have allowed contact center managers to keep a complete picture of their remote agents' well-being and workload. The pandemic has increased the focus of the manufacturers to develop innovative solutions that were not in concentration. Thus, the market will grow rapidly in the coming years. 

The global speech analytics market can be segmented based on the deployment type, solution, and end-users. Speech analytics can deploy in two categories which include cloud-based and on-premise. Based on the organization size, the market is classified into large enterprises and small and medium-sized enterprises. Based on the solution, the market is classified into speech engine, indexing, analysis, and query tools, and dashboard and reporting tools. Based on the end-user, the market is classified into BFSI, IT and telecommunication, government and defense, retail, healthcare, media and entertainment, travel and hospitality, and others.

Geographically market is segmented into North America, Europe, Asia Pacific, and the Rest of the World. The Asia Pacific is the fastest-growing market for the global speech analytics market due to the considerable developments and adoption of solutions, and the increasing number of players in the region. Besides, North America holds the largest share due to the increasing demand for enhanced customer support services to strengthen customer retention initiatives. The key players of the global speech analytics market include Calabrio Inc., Calabridge Inc., Avaya Inc., AlmavivA S.p.A., IBM Corp., Microsoft Corp., NICE Ltd., ThoughtSpot Inc., among others.

Research Methodology

The market study of the global speech analytics market is incorporated by extensive primary and secondary research conducted by the research team at OMR.  Secondary research has been conducted to refine the available data to break down the market into various segments, derive total market size, market forecast, and growth rate. Different approaches have been worked on to derive the market value and market growth rate. Our team collects facts and data related to the market from different geography to provide a better regional outlook. In the report, the country-level analysis is provided by analyzing various regional players, regional tax laws and policies, consumer behavior, and macro-economic factors. Numbers extracted from secondary research have been authenticated by conducting proper primary research. It includes tracking down key people from the industry and interviewing them to validate the data. This enables our analyst to derive the closest possible figures without any major deviations in the actual number. Our analysts try to contact as many executives, managers, key opinion leaders, and industry experts. Primary research brings authenticity to our reports.

Secondary Sources Include

Financial reports of companies involved in the market.

Whitepapers, research papers, and news blogs.

Company websites and their product catalog.

The report provides an in-depth analysis of market size, intended quality of the service preferred by consumers. The report will serve as a source for a 360-degree analysis of the market thoroughly integrating different models.

Market Segmentation

Global Speech Analytics Market Research and Analysis by Deployment Type

Global Speech Analytics Market Research and Analysis by Solution

Global Speech Analytics Market Research and Analysis by Organization Size

Global Speech Analytics Market Research and Analysis by End-User

The Report Covers

Comprehensive research methodology of the global speech analytics market.

This report also includes a detailed and extensive market overview with key analyst insights.

An exhaustive analysis of macro and micro factors influencing the market guided by key recommendations.

Analysis of regional regulations and other government policies impacting the global speech analytics market.

Insights about market determinants that are stimulating the global speech analytics market.

Detailed and extensive market segments with the regional distribution of forecasted revenues.

Extensive profiles and recent developments of market players.

Table of Contents

1. Report Summary

  • Current Industry Analysis and Growth Potential Outlook
  • Impact of COVID-19 on the Global Speech AnalyticsIndustry
  • Recovery Scenario of Global Speech AnalyticsIndustry
  • 1.1. Research Methods and Tools
  • 1.2. Market Breakdown
    • 1.2.1. By Segments
    • 1.2.2. BY Region

2. Market Overview and Insights

  • 2.1. Scope of the Report
  • 2.2. Analyst Insight & Current Market Trends
    • 2.2.1. Key Findings
    • 2.2.2. Recommendations
    • 2.2.3. Conclusion

3. Competitive Landscape

  • 3.1. Key Company Analysis
    • 3.1.1. Overview
    • 3.1.2. Financial Analysis
    • 3.1.3. SWOT Analysis
  • 3.2. Key Strategy Analysis
  • 3.3. Impact of COVID-19 on Key Players

4. Market Determinants

  • 4.1. Motivators
  • 4.2. Restraints
  • 4.3. Opportunities

5. Market Segmentation

  • 5.1. Global Speech Analytics Market by Deployment Type
    • 5.1.1. On-Premise
    • 5.1.2. Cloud-Based
  • 5.2. Global Speech Analytics Market by Solution
    • 5.2.1. Speech Engine
    • 5.2.2. Indexing, Analysis, and Query Tools
    • 5.2.3. Dashboard and Reporting Tools
  • 5.3. Global Speech Analytics Market by End-User
    • 5.3.1. BFSI
    • 5.3.2. IT and Telecommunication
    • 5.3.3. Government and Defense
    • 5.3.4. Retail
    • 5.3.5. Healthcare
    • 5.3.6. Media and Entertainment
    • 5.3.7. Travel and Hospitality
    • 5.3.8. Others

6. Regional Analysis

  • 6.1. North America
    • 6.1.1. United States
    • 6.1.2. Canada
  • 6.2. Europe
    • 6.2.1. UK
    • 6.2.2. Germany
    • 6.2.3. Italy
    • 6.2.4. Spain
    • 6.2.5. France
    • 6.2.6. Rest of Europe
  • 6.3. Asia-Pacific
    • 6.3.1. China
    • 6.3.2. India
    • 6.3.3. Japan
    • 6.3.4. South Korea
    • 6.3.5. Rest of Asia-Pacific
  • 6.4. Rest of the World

7. Company Profiles

  • 7.1. AlmavivAS.p. A.
  • 7.2. Amazon Web Services, Inc.
  • 7.3. Avaya Inc.
  • 7.4. Calabrio Inc.
  • 7.5. Callminer, Inc.
  • 7.6. Clarabridge, Inc.
  • 7.7. Genesys Telecommunication Laboratories, Inc.
  • 7.8. Google, LLC
  • 7.9. IBM Corp.
  • 7.10. Micro Focus International PLC.
  • 7.11. Microsoft Corp.
  • 7.12. NewVoiceMedia Group (Salesforce.com Inc.)
  • 7.13. NICE Ltd.
  • 7.14. OnviSource, Inc.
  • 7.15. OPEX Hosting Ltd.
  • 7.16. SESTEK (Sestek Sound and Communication Computer Technologies Co.)
  • 7.17. ThoughtSpot Inc.
  • 7.18. Verint Systems, Inc.
  • 7.19. Voci Technologies, Inc.VoiceBase Inc.

LIST OF TABLES

  • 1. GLOBAL SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS, 2020-2027 ($ MILLION)
  • 2. GLOBAL SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT TYPE, 2020-2027 ($ MILLION)
  • 3. GLOBALON-PREMISE SPEECH ANALYTICSMARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
  • 4. GLOBALCLOUD-BASEDSPEECH ANALYTICSMARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
  • 5. GLOBAL SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY SOLUTION, 2020-2027 ($ MILLION)
  • 6. GLOBAL SPEECH ENGINE ANALYTICS MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
  • 7. GLOBAL INDEXING, ANALYSIS, AND QUERY TOOLS MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
  • 8. GLOBAL DASHBOARD AND REPORTING TOOLS MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
  • 9. GLOBAL SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY END-USER, 2020-2027 ($ MILLION)
  • 10. GLOBAL SPEECH ANALYTICS FOR BFSIMARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
  • 11. GLOBAL SPEECH ANALYTICS FOR IT AND COMMUNICATION MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
  • 12. GLOBAL SPEECH ANALYTICS FOR GOVERNMENT AND DEFENSE MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
  • 13. GLOBAL SPEECH ANALYTICS FOR RETAIL MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
  • 14. GLOBAL SPEECH ANALYTICS FOR HEALTHCARE MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
  • 15. GLOBAL SPEECH ANALYTICS FOR MEDIA AND ENTERTAINMENT MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
  • 16. GLOBAL SPEECH ANALYTICS FOR TRAVEL AND HOSPITALITY MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
  • 17. GLOBAL SPEECH ANALYTICS FOR OTHERS END-USER MARKET RESEARCH AND ANALYSIS BY REGION, 2020-2027 ($ MILLION)
  • 18. GLOBAL SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY GEOGRAPHY, 2020-2027 ($ MILLION)
  • 19. NORTH AMERICAN SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)
  • 20. NORTH AMERICAN SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT TYPE, 2020-2027 ($ MILLION)
  • 21. NORTH AMERICAN SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY SOLUTION, 2020-2027 ($ MILLION)
  • 22. NORTH AMERICAN SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY END-USER, 2020-2027 ($ MILLION)
  • 23. EUROPEAN SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)
  • 24. EUROPEAN SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT TYPE, 2020-2027 ($ MILLION)
  • 25. EUROPEAN SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY SOLUTION, 2020-2027 ($ MILLION)
  • 26. EUROPEAN SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY END-USER, 2020-2027 ($ MILLION)
  • 27. ASIA-PACIFIC SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)
  • 28. ASIA-PACIFIC SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY ORGANIZATION SIZE, 2020-2027 ($ MILLION)
  • 29. ASIA-PACIFIC SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY SOLUTION, 2020-2027 ($ MILLION)
  • 30. ASIA-PACIFIC SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY END-USER, 2020-2027 ($ MILLION)
  • 31. REST OF THE WORLD SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY COUNTRY, 2020-2027 ($ MILLION)
  • 32. REST OF THE WORLD SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY DEPLOYMENT TYPE, 2020-2027 ($ MILLION)
  • 33. REST OF THE WORLD SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY SOLUTION, 2020-2027 ($ MILLION)
  • 34. REST OF THE WORLD SPEECH ANALYTICS MARKET RESEARCH AND ANALYSIS BY END-USER, 2020-2027 ($ MILLION)

LIST OF FIGURES

  • 1. IMPACT OF COVID-19 ON GLOBAL SPEECH ANALYTICS MARKET, 2020-2027 ($ MILLION)
  • 2. IMPACT OF COVID-19 ON GLOBAL SPEECH ANALYTICS MARKET BY SEGMENT, 2020-2027 ($ MILLION)
  • 3. RECOVERY OF GLOBAL SPEECH ANALYTICS MARKET, 2021-2027 (%)
  • 4. GLOBAL SPEECH ANALYTICS MARKET SHARE BY DEPLOYMENT TYPE, 2020 VS 2027 (%)
  • 5. GLOBAL SPEECH ANALYTICS MARKET SHARE BY SOLUTION, 2020 VS 2027 (%)
  • 6. GLOBAL SPEECH ANALYTICS MARKET SHARE BY END-USER, 2020 VS 2027 (%)
  • 7. GLOBAL SPEECH ANALYTICS MARKET SHARE BY GEOGRAPHY, 2020 VS 2027 (%)
  • 8. GLOBAL ON-PREMISE SPEECH ANALYTICSMARKET SHARE BY REGION, 2020 VS 2027(%)
  • 9. GLOBAL CLOUD-BASEDSPEECH ANALYTICSMARKET SHARE BY REGION, 2020 VS 2027 (%)
  • 10. GLOBAL SPEECH ENGINEANALYTICS MARKET SHARE BY REGION, 2020 VS 2027 (%)
  • 11. GLOBAL INDEXING, ANALYSIS, AND QUERY TOOLS FOR SPEECH ANALYTICS MARKET SHARE BY REGION, 2020 VS 2027 (%)
  • 12. GLOBAL DASHBOARD AND REPORTING TOOLS FOR SPEECH ANALYTICS MARKET SHARE BY REGION, 2020 VS 2027 (%)
  • 13. GLOBALSPEECH ANALYTICSIN BFSI MARKET SHARE BY REGION, 2020 VS 2027 (%)
  • 14. GLOBAL SPEECH ANALYTICS IN IT AND TELECOMMUNICATION MARKET SHARE BY REGION, 2020 VS 2027 (%)
  • 15. GLOBAL SPEECH ANALYTICS IN GOVERNMENT AND DEFENSE MARKET SHARE BY REGION, 2020 VS 2027 (%)
  • 16. GLOBAL SPEECH ANALYTICS IN RETAIL MARKET SHARE BY REGION, 2020 VS 2027 (%)
  • 17. GLOBAL SPEECH ANALYTICS IN HEALTHCARE MARKET SHARE BY REGION, 2020 VS 2027 (%)
  • 18. GLOBAL SPEECH ANALYTICS IN MEDIA AND ENTERTAINMENT MARKET SHARE BY REGION, 2020 VS 2027 (%)
  • 19. GLOBAL SPEECH ANALYTICS IN TRAVEL AND HOSPITALITY MARKET SHARE BY REGION, 2020 VS 2027 (%)
  • 20. GLOBAL SPEECH ANALYTICS IN OTHERS END-USER MARKET SHARE BY REGION, 2020 VS 2027 (%)
  • 21. US SPEECH ANALYTICS MARKET SIZE, 2020-2027 ($ MILLION)
  • 22. CANADA SPEECH ANALYTICS MARKET SIZE, 2020-2027 ($ MILLION)
  • 23. UK SPEECH ANALYTICS MARKET SIZE, 2020-2027 ($ MILLION)
  • 24. FRANCE SPEECH ANALYTICS MARKET SIZE, 2020-2027 ($ MILLION)
  • 25. GERMANY SPEECH ANALYTICS MARKET SIZE, 2020-2027 ($ MILLION)
  • 26. ITALY SPEECH ANALYTICS MARKET SIZE, 2020-2027 ($ MILLION)
  • 27. SPAIN SPEECH ANALYTICS MARKET SIZE, 2020-2027 ($ MILLION)
  • 28. REST OF EUROPE SPEECH ANALYTICS MARKET SIZE, 2020-2027 ($ MILLION)
  • 29. INDIA SPEECH ANALYTICS MARKET SIZE, 2020-2027 ($ MILLION)
  • 30. CHINA SPEECH ANALYTICS MARKET SIZE, 2020-2027 ($ MILLION)
  • 31. JAPAN SPEECH ANALYTICS MARKET SIZE, 2020-2027 ($ MILLION)
  • 32. SOUTH KOREA SPEECH ANALYTICS MARKET SIZE, 2020-2027 ($ MILLION)
  • 33. REST OF THE ASIA-PACIFIC SPEECH ANALYTICS MARKET SIZE, 2020-2027 ($ MILLION)
  • 34. REST OF THE WORLD SPEECH ANALYTICS MARKET SIZE, 2020-2027 ($ MILLION)