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1138547

自助結賬系統市場 - 增長、趨勢、COVID-19 影響和預測(2022-2027 年)

Self-checkout System Market - Growth, Trends, and Forecasts (2022 - 2027)

出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

自助結賬系統市場預計在預測期內(2022-2027 年)的複合年增長率為 10.2%。

隨著更多零售商和金融機構的推出,該市場有望擴大。此外,在預測期內,自助結賬系統的技術進步也有望加速市場發展。

主要亮點

  • 在過去幾年中,自助結賬系統已在各種最終用戶行業中流行起來。零售行業對自動化和客戶體驗優化的需求不斷增長,這推動了採用影響零售行業的各種技術趨勢的需求。客戶需要無縫的購物體驗以及 AI 驅動的產品推薦,從而推動了自助服務亭在市場上的採用。自助服務亭在促進零售店自助結賬方面發揮了重要作用。
  • 此外,由於多個應用程序對自助服務的需求不斷增長,以提高客戶滿意度、自我管理和隱私,因此自助服務亭是各種組織、企業和地點的重要組成部分。增加對自助結賬系統的需求。
  • 技術進步、對更快結賬的需求不斷增長、從傳統支付系統逐漸轉向無現金環境、應對新興國家勞動力短缺、對現代商店形式的需求增加等是影響增長的一些主要因素自助結賬系統市場。然而,對使用自助結賬的抵制和低認可度預計會阻礙市場增長。
  • 此外,數字支付領域的全球擴張也有望支持市場的擴張。客戶正在使用在線支付、數字錢包和智能卡來提高支付的便利性和安全性。例如,根據印度品牌資產基金會的數據,到 2025 年,該國的數字支付將增加近兩倍,達到 100.61 萬億美元。電子支付市場的擴張正在消除對櫃檯銷售人員進行金融交易的需求。對能夠實現無縫金融交易的自助結賬系統的需求也在不斷增長,從而加快結賬速度。
  • COVID-19 大流行導致零售商店、娛樂場所、酒店和交通設施暫時關閉,阻礙了 2020 年的市場增長。然而,從長遠來看,預計在大流行期間控制感染的努力將使市場受益。這些系統滿足了降低店內和店外隊列感染風險的需求。在商店中,可以使用簡單的虛擬隊列系統來減少排隊並控製商店中的人數。

主要市場趨勢

零售市場有望佔據很大份額

  • 自助結賬系統在世界各地的零售店中變得越來越流行。除了結賬流程,這些模型還用於數字促銷、交叉銷售和展示引人入勝的循環視頻,提供有關產品功能、定價和優惠的詳細信息。
  • 此外,由於對較小安裝空間的需求不斷增長,零售店正在採用櫃檯式自助結賬系統。空間受限的商店(主要是零售商店)也更傾向於部署這些系統,因為它們通常比獨立系統佔用更少的空間。
  • 此外,無論零售店的規模大小,各種自助結賬模式的採用率都在上升。例如,根據 EHI 零售研究所的數據,2019 年德國有 874 家門店引入了自助結賬系統,到 2021 年增加到 1,319 家。
  • 此外,市場上的一些參與者正在投資研發活動,以提供集成到這些結帳模型中的高級軟件解決方案,以提高零售店的性能和功能。我們正在增加投資。預計這種快速發展將在預測期內推動市場增長。
  • 此外,零售店對自助結賬系統的需求不斷增長,推動了市場增長,從而在全球零售店中得到廣泛採用。例如,據新聞稿稱,2022 年 9 月,拉丁美洲最大的雜貨零售商之一 Grupo Exito 宣布將在其 Exito 和 Carulla 品牌商店部署東芝 World Commerce Solutions 的自助結賬解決方案。該公司計劃在其哥倫比亞商店安裝 300 個系統。

北美有望主導市場

  • 在北美,包括大賣場、超市、百貨商店和□□便利店在內的許多零售商對其係統的需求量很大,因此供應商具有巨大的增長潛力。
  • 此外,美國和加拿大的最低工資正在上漲(例如,美國全國最低工資已超過 15 美元),雇主被迫減輕收銀員的負擔並引入這些系統。到過。例如,麥當勞最近在其美國所有地點引入了自助訂購亭。同樣,像 Chili 這樣的休閒餐飲品牌和像 Panera 這樣的快速休閒品牌已經在接受這一趨勢。
  • 該地區的零售商意識到需要增加對數字支付的激勵措施,因此,他們已轉向在消費者心目中提供更切實的好處,例如忠誠度獎勵。我來了。該技術已與多個應用程序和移動商務網站集成,以提供更加無縫的體驗。
  • 自助結賬亭是超市部署的標準自動化解決方案之一。雜貨連鎖店 Kroger 使用傳感器和預測分析來預測何時需要更多收銀員。
  • 在一些商店(例如沃爾瑪和其他大型零售商)的收銀台使用交互式信息亭也可能推動美國和北美市場的發展。這些努力,加上對當地市場的大量投資,預計將推動各種北美最終用戶格式的自助結賬系統的採用和增長。

競爭格局

自助結賬系統市場競爭激烈,目前由少數具有技術專長的玩家主導。此外,大公司佔據壓倒性份額,市場有望逐步整合。市場參與者正專注於通過採用諸如設施擴張、合作夥伴關係和產品發布等增長戰略來擴大其國際客戶群,以增加其市場份額和盈利能力。

  • 2022 年 3 月 - BP 宣布將在四家 ampm 便利店部署 Mushjin 的人工智能 (AI) 自助結賬技術,同時探索更廣泛部署的選項。該技術預計將於 2022 年 4 月至 2022 年 6 月在北加州的 Fairfield、Elk Grove、Pleasanton 和 Millbrae 投入使用。 Mashjin 的結賬系統是一種人工智能驅動的非接觸式自助結賬系統,它使用計算機視覺掃描商品以立即購買。
  • 2021 年 10 月-NCR Corporation 宣布,私營便利店 Royal Farms 擴大了合作夥伴關係,為其商店配備了公司的自助結賬解決方案。這種自助結賬實施補充了 Royal Firm 現有的 NCR 解決方案,包括企業 POS 軟件。自助結賬技術的加入提高了員工效率和客戶購物體驗。

其他好處

  • Excel 格式的市場預測 (ME) 表
  • 三個月的分析師支持

內容

第2章介紹

  • 研究假設和市場定義
  • 調查範圍

第2章研究方法

第 3 章執行摘要

第 4 章市場洞察

  • 市場概覽
  • 工業吸引力 - 波特五力分析
    • 供應商的議價能力
    • 買家的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭公司之間的敵對關係
  • 工業價值鏈分析
  • 評估 COVID-19 對行業的影響

第5章市場動態

  • 市場驅動力
    • 加快結賬速度
    • 應對新興國家的勞動力短缺
  • 市場製約因素
    • 對使用自助結賬的不情願和低意識

第 6 章市場細分

  • 按產品
    • 硬件
    • 軟件
    • 服務
  • 按交易類型
    • 緩存
    • 無現金
  • 按型號類型
    • 獨立
    • 檯面
    • 移動
  • 按最終用戶行業
    • 零售
    • 娛樂
    • 旅遊
    • 金融服務
    • 醫療保健
    • 其他最終用戶行業
  • 按地區
    • 北美
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東和非洲

第 7 章競爭格局

  • 公司簡介
    • Diebold Nixdorf, Inc.
    • Fujitsu Ltd.
    • NCR Corporation
    • ECR Software Corporation
    • Toshiba Global Commerce Solutions
    • ITAB Scanflow AB
    • Pan-Oston Corporation
    • DXC Technology
    • Slabb Inc.
    • ShelfX Inc.
    • Pegasus Technologies
    • Ombori

第8章 投資分析

第9章 市場機會與將來動向

簡介目錄
Product Code: 69557

The Self-Checkout Systems Market is expected to register a CAGR of 10.2% over the forecast period (2022-2027). The market is expected to witness an upward trend owing to the increasing adoption among retail stores and financial institutions. Further, the growing technological advancements in the self-checkout system are anticipated to provide acceleration to the market over the forecast period.

Key Highlights

  • The self-checkout systems are increasingly becoming popular in various end-user industries over the past few years. Retail automation and the increasing need for optimizing customer experience drive the need to adopt various technological trends, thereby affecting the retail sector. Customers demand seamless shopping experiences, along with AI product recommendations, which are propelling the adoption of self-service kiosks in the market. Self-service kiosks play a major role in stimulating self-checkout at retail stores.
  • Moreover, self-service kiosks have become a vital part of various organizations, businesses, and locations, due to the growing need for self-service in some applications for better customer satisfaction, self-control, and privacy, which is expected to augment the demand for self-checkout systems.
  • The technological advancements, growing demand for increased speed of checkout, the gradual shift from traditional payment system to the cashless environment, address of the labor shortage issues across the emerging countries, and the growing demand for modern store formats are some of the major factors influencing the growth of the self-checkout systems market. However, reluctance/lack of awareness to use self-checkout systems is expected to hinder the growth of the market.
  • Additionally, the growth of the digital payments sector globally will support the expansion of the market. Customers are using online payments, digital wallets, and smart cards due to the increased convenience and payment security. For instance, according to India Brand Equity Foundation, digital payments in the country will increase around three-fold to USD 100.61 trillion by 2025. The expanding e-Payments market is eliminating the need for sales personnel at counters to enable financial transactions. There is an increasing demand for self-checkout systems that enable seamless financial transactions resulting in fast checkouts.
  • The COVID-19 pandemic hampered the market's growth in 2020, attributed to the temporary closure of retail stores, entertainment venues, hotels, and transportation terminals following the lockdowns imposed. However, the urge to curb the infection during the pandemic is expected to benefit the market in the long term. These systems address the need to reduce the risk of infection both in stores and in queues outside stores as they allow stores to reduce the number of people waiting in line using a simple virtual queuing system and control the number of people within the store.

Key Market Trends

Retail Segment is Expected to Occupy a Significant Share of the Market

  • Self-checkout systems are becoming increasingly popular in retail stores across the world. In addition to the checkout process, these models are also used for digital promotions, cross-selling, and displaying attractive loop videos that provide detailed information about the product features, prices, and offers in retail stores.
  • Further, the growing demand for less installation space required forced retailers to adopt countertop self-checkout systems in their retail stores. In addition, stores with space constraints (mostly retail) are more inclined towards deploying these systems as they usually occupy lesser space than that stand-alone systems.
  • Moreover, the adoption of various models of the self-checkout system has witnessed an upward trend in every size of retail store. For instance, according to the data from EHI Retail Institute, the number of stores with self-checkout systems in Germany in 2019 was 874, which increased to 1,319 stores with self-checkout systems in 2021.
  • Further, several players in the market are increasing their investments in R&D activities to provide advanced software solutions that are being integrated into these checkout models to enhance retail stores' performance and features. Such expeditious developments are expected to boost market growth during the forecast period.
  • Furthermore, the growing need for a self-checkout system in retail stores augmented the market's growth, resulting in widespread adoption among retail stores worldwide. For instance, in September 2022, Grupo Exito, one of Latin America's largest grocery retailers, announced the deployment of Toshiba Global Commerce Solutions' self-checkout solution at its Exito and Carulla branded stores, according to a press release. There will be 300 system installations in the company's Columbia stores.

North America Expected to Dominate the Market

  • The North America region offers massive growth potential to the vendors in the market studied, attributed to the increasing demand for these systems in a large number of retail stores such as hypermarkets, supermarkets, department stores, and convenience stores, among others.
  • Further, the increasing minimum wage levels across The United States and Canada (for example, the minimum wage surpassed USD 15 nationwide in The United States) are forcing employers to relieve their cashiers and deploy these systems. For instance, recently, McDonald's deployed self-service ordering kiosks at all their U.S. locations. Similarly, casual-dining brands like Chili's and fast-casual brands like Panera had already embraced this trend.
  • Retailers in the region have recognized the need to incentivize digital payments and, thus, are offering more tangible benefits in the mind of the consumer, such as loyalty benefits. The technology has been better integrated with several apps and mobile commerce sites to create a more seamless experience.​
  • Self-checkout kiosks are among some of the standard automation solutions deployed in supermarkets. Grocery chain Kroger uses sensors, and predictive analytics means to forecast when more cashiers will be needed.
  • For instance, the use of interactive kiosks at the checkout counter in several stores, such as Wal-Mart and other big retail stores, may also drive the market in the United States and North America. These initiatives, coupled with significant regional market investments, are expected to drive the adoption and growth of self-checkout systems across various end-user verticals in North America.

Competitive Landscape

The Self-checkout System Market is moderately competitive and is currently dominated by a few players with technological expertise. The market is expected to be moderately consolidated in nature, with the major players holding a prominent share in the market. The market players are focusing on expanding their customer base across foreign countries by leveraging on adopting growth strategies, such as facility expansions, partnerships, and product launches, to increase their market share and their profitability.

  • March 2022 - BP announced the deployment of Mashgin's artificial intelligence (AI) self-checkout technology at four ampm convenience stores as it explores options for a wider rollout. The technology will go live in Fairfield, Elk Grove, Pleasanton, and Millbrae in Northern California between April and June 2022. Mashgin's checkout system is a touchless self-checkout powered by AI and uses computer vision to scan items for purchase instantly.
  • October 2021 - NCR Corporation announced that Royal Farms, a privately owned convenience store, has expanded its partnership to equip its stores with the company's self check out solutions. This self-checkout implementation complements Royal Farms' existing NCR solutions, including enterprise POS software. The addition of self-checkout technology improves staff efficiency and the customer's shopping experience.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Buyers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Industry Value Chain Analysis
  • 4.4 Assessment of Impact of Covid-19 on the Industry

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Increased Speed of Checkout
    • 5.1.2 Addressal of the Labor Shortage Issues Across the Emerging Countries
  • 5.2 Market Restraints
    • 5.2.1 Reluctance/Lack of Awareness to Use Self-Checkout Systems

6 MARKET SEGMENTATION

  • 6.1 By Offering
    • 6.1.1 Hardware
    • 6.1.2 Software
    • 6.1.3 Services
  • 6.2 By Transaction Type
    • 6.2.1 Cash
    • 6.2.2 Cashless
  • 6.3 By Model Type
    • 6.3.1 Standalone
    • 6.3.2 Countertop
    • 6.3.3 Mobile
  • 6.4 By End-user Industry
    • 6.4.1 Retail
    • 6.4.2 Entertainment
    • 6.4.3 Travel
    • 6.4.4 Financial Services
    • 6.4.5 Healthcare
    • 6.4.6 Other End-user Industries
  • 6.5 Geography
    • 6.5.1 North America
    • 6.5.2 Europe
    • 6.5.3 Asia Pacific
    • 6.5.4 Latin America
    • 6.5.5 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Diebold Nixdorf, Inc.
    • 7.1.2 Fujitsu Ltd.
    • 7.1.3 NCR Corporation
    • 7.1.4 ECR Software Corporation
    • 7.1.5 Toshiba Global Commerce Solutions
    • 7.1.6 ITAB Scanflow AB
    • 7.1.7 Pan-Oston Corporation
    • 7.1.8 DXC Technology
    • 7.1.9 Slabb Inc.
    • 7.1.10 ShelfX Inc.
    • 7.1.11 Pegasus Technologies
    • 7.1.12 Ombori

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS