封面
市場調查報告書
商品編碼
1435954

服務履行 - 市場佔有率分析、產業趨勢與統計、成長預測(2024 年 - 2029 年)

Service Fulfillment - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)

出版日期: | 出版商: Mordor Intelligence | 英文 100 Pages | 商品交期: 2-3個工作天內

價格

本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

簡介目錄

2024年服務履行市場規模預計為84.8億美元,預計到2029年將達到142.3億美元,在預測期內(2024-2029年)CAGR為10.90%。

服務履行 - 市場

由於跨行業引進了多種技術,服務提供者建立提供服務的能力,同時縮短下一代產品和服務的上市時間。物聯網、連網設備、5G 技術、數位化等技術增加了對增強連接解決方案的需求。

主要亮點

  • 服務履行是一套綜合工具,可協助簡化 CSP 和組織的各種任務,以縮短上市時間、最佳化成本並提高自動化程度。網路最佳化對於滿足新的和不斷成長的服務履行需求非常重要。
  • 動態服務履行流程或軟體可以建立基於元件的服務並簡化新產品的發布。它使訂單到現金流程自動化,以最佳化供應鏈活動、資本支出和營運費用。供應鏈管理解決方案簡化了網路設備採購,同時合理化了供應商生態系統。
  • 快速的連接設備和用戶擴張推動了全球服務履行市場。此外,該產業對電信營運技術的大規模支出需求不斷增加。此外,輕鬆存取關鍵管理解決方案推動該行業向前發展。資料服務收入的成長推動了全球服務履行市場的需求。
  • 此外,自動化可以提高企業生產力,這始終是人們所希望的。挑戰在於以具有成本效益的方式實現這一目標。雲端有效地簡化了 IT 基礎架構的自動化和使用,例如伺服器虛擬化和配置。儘管如此,由於複雜性較高,網路自動化的發展速度較慢,尤其是在通訊服務供應商(CSP)網路中,這些網路通常跨越越來越多的領域(雲端、行動、WAN 和IT),並且需要更高水準的投資。
  • COVID-19 大流行影響了全球的服務履行。大流行期間的主要挑戰是與勞動力相關的問題。大流行後,隨著虛擬化網路功能迅速採用可用元件以創建客戶服務,市場迅速成長。

服務履行市場趨勢

分析軟體細分市場佔有重要市場佔有率

  • 分析包括網路管理、庫存管理和服務訂單管理在內的軟體區隔,在預測期內在服務履行市場中佔據重要的市場佔有率。隨著5G 技術、物聯網、人工智慧、數位化等多項技術進步的推出,通訊服務供應商(CSP)面臨著持續的壓力,需要增強和超越不斷成長的客戶期望,同時最大限度地降低營運成本,而且跨平台、系統的可見性很少、工具和碎片資料。
  • Ericsson預計,到2028年,全球5G用戶數將增加至46.2411億,其中東北亞、東南亞、印度、尼泊爾和不丹預計將成為地區用戶數最多的地區。隨著用戶數量的不斷增加,5G連線數、互聯設備、行動裝置、應用程式以及先進技術和功能的部署,越來越依賴增強的網路基礎設施和增強的連接解決方案,以實現與各種端點的基本連接。
  • 隨後,組織和通訊服務供應商擴大投資於新的網路架構,這些架構結合了先進的管理工具,利用人工智慧和機器學習等技術來推動自主網路的採用。因此,CSP 聯繫服務履行解決方案供應商,透過採用軟體解決方案來增強其供應鏈活動。
  • 市場的另一個趨勢是,由於網路流量和網路處理的增加,特別是來自區域網路的網路流量和網路處理的持續評估和效能的需求,這需要即時串流網路分析並允許客戶追蹤其網路的運作狀況。網路並持續監控流量。這些發展進一步促進了市場對網路管理軟體的需求。

北美有望成為最大市場

  • 由於對跨各種平台(例如視訊串流、視訊通話平台和電話會議等)的增強連接解決方案的需求增加,北美地區對服務履行解決方案和服務的需求日益增加。
  • 再加上3G、4G、5G等各種網路上用戶的快速成長,推動參與者採用服務履行。此外,該地區已成為 5G 部署的主要樞紐,加拿大服務提供者擴大投資購買 5G 牌照。
  • 市場供應商進行合作和收購活動,以加強其在該地區的服務履行產品,並對其進行分析以推動該地區的市場成長。例如,2023年5月,科技驅動的物流平台Flexport收購了Shopify Logistics的資產,包括Deliverr, Inc。透過整合Shopify Logistics,該公司將加強其先進的人工智慧驅動最佳化,以簡化全球供應鏈,降低成本並提高消費者的可靠性。
  • 此外,2022年12月,JLL 和American Eagle Outfitters Inc. 全資子公司Quiet Platforms 宣布合作,將於2023年在美國各地加速建造更多先進的履行設施,為Quiet Platforms 供應鏈中的零售商和品牌提供服務網路。根據協議條款,兩家公司將針對物流房地產開創靈活的租金佔收入百分比的模式。

服務履行產業概述

服務履行市場因Comarch SA、Accenture PLC、Cisco Systems, Inc.、Infosys Limited 和TATA Communications Ltd. 等多家參與者的存在而呈碎片化。市場中的參與者採取合作夥伴關係和收購等策略來增強其產品供應並獲得永續的競爭優勢。

2023年12月- Infosys 宣布,透過與Infosys 共同建構的全通路數位履行和高級分析平台,並利用Infosys 的AI 優先產品Infosys Topaz,Spotlight Retail Group 實現了超個人化的線上服務,幫助增強了Spotlight Retail Group 的消費者成長為消費者帶來購物體驗。客戶體驗的改善使得客戶群在 12 12個月期間成長了 113%,交易量增加了 93%。

附加優惠:

  • Excel 格式的市場估算(ME)表
  • 3 個月的分析師支持

目錄

第1章 簡介

  • 研究假設和市場定義
  • 研究範圍

第2章 研究方法

第3章 執行摘要

第4章 市場洞察

  • 市場概況
  • 產業吸引力-波特五力分析
    • 供應商的議價能力
    • 買家/消費者的議價能力
    • 新進入者的威脅
    • 替代產品的威脅
    • 競爭激烈程度
  • COVID-19 對市場的影響評估

第5章 市場動態

  • 市場促進因素
    • 網路自動化程度不斷提高,對自動化即時服務的需求不斷增加
    • 將虛擬化網路功能快速採用到可用元件中以建立客戶服務
  • 市場限制
    • 缺乏意識

第6章 市場細分

  • 依類型
    • 軟體
      • 網路管理
      • 庫存管理
      • 服務訂單管理
    • 服務
  • 依部署模式
    • 本地部署
    • 主辦
  • 按地理
    • 北美洲
    • 歐洲
    • 亞太
    • 世界其他地區

第7章 競爭格局

  • 公司簡介
    • Comarch SA
    • Accenture PLC
    • Cisco Systems, Inc.
    • Infosys Limited
    • TATA Communications Ltd.
    • Amdocs Group
    • Suntech SA
    • Telefonaktiebolaget LM Ericsson
    • NEC Technologies India Private Limited
    • Hewlett Packard Enterprise Development LP
    • TIBCO Software Inc.

第8章 投資分析

第9章 市場機會與未來趨勢

簡介目錄
Product Code: 71492

The Service Fulfillment Market size is estimated at USD 8.48 billion in 2024, and is expected to reach USD 14.23 billion by 2029, growing at a CAGR of 10.90% during the forecast period (2024-2029).

Service Fulfillment - Market

Service providers are building capabilities to provide services while reducing time-to-market for next-generation products and services, owing to the introduction of several technologies across industries. Technologies such as IoT, connected devices, 5G technology, digitization, and increase the demand for enhanced connectivity solutions.

Key Highlights

  • Service fulfillment is a combined comprehensive set of tools that assist in streamlining various tasks of CSPs and organizations to reduce time to market, optimize cost, and boost automation. Network optimization becomes essential to meet new and growing service fulfillment needs.
  • A dynamic service fulfillment process or software enables the creation of component-based services and simplifies the launch of new products. It automates the order-to-cash process to optimize supply chain activities, capital expenditures, and operating expenses. The supply chain management solutions streamline network equipment procurement while rationalizing the supplier ecosystem.
  • Rapid connectivity devices and user expansion drive the global service fulfillment market. Moreover, large-scale expenditures in telecom operating technologies are increasing in demand in this industry. Moreover, simple access to crucial management solutions is propelling this industry forward. Rising income from data services drives demand in the global service fulfillment market.
  • Further, automation drives business productivity, which is always desirable. The challenge is achieving it cost-effectively. The cloud has efficiently streamlined the automation and use of IT infrastructures, such as server virtualization and configuration. Still, network automation has been slower to evolve due to higher complexity levels, especially among communication service provider (CSP) networks, which often cross an increased number of domains (cloud, mobile, WAN, and IT) and require higher levels of investment.
  • The COVID-19 pandemic impacted service fulfillment throughout the globe. The major challenge during the pandemic was workforce-related issues. Post-pandemic, the market was growing rapidly with the rapid adoption of virtualized network functions into usable components for customer service creation.

Service Fulfillment Market Trends

Software Segment is Analyzed to Hold Significant Market Share

  • The software segment including network management, inventory management and service order management is analyzed to hold significant market share in th service fulfillment market over the forecast period. The rollout of several technological advancements, such as 5G technology, IoT, AI, Digitization, and many more, Communication Service Providers (CSPs) face constant pressure to enhance and exceed rising customer expectations while minimizing operational costs, with little visibility across platforms, systems, tools, and fragmented data.
  • According to Ericsson, 5G subscriptions are forecast to increase globally to 4624.11 million by 2028, North East Asia, South East Asia, India, Nepal, and Bhutan are expected to have the maximum regional subscriptions.With the increasing number of users, 5G connections, connected devices, mobile devices, applications, and the deployment of advanced technologies and capabilities, they are increasing their dependence on enhanced network infrastructure and enhanced connectivity solutions for essential connectivity to a wide range of endpoints.
  • Subsequently, organizations and CSPs are increasingly investing in new network architectures that incorporate advanced management tools to drive the adoption of autonomous networks, leveraging technologies like AI and ML. Hence, the CSPs are contacting Service Fulfillment solution providers to enhance their supply chain activities by adopting software solutions.
  • Another trend in the market is the demand for continuous evaluation and performance of networks due to increased network traffic and network processing, particularly from the local area networks, which require real-time streaming network analytics and allows customers to keep track of the health of their network and continuously monitor traffic flows. Such developments further fosters the demand for network management software in the market.

North America is Expected to Register the Largest Market

  • The North America region is witnessing an increase in the demand for service fulfillment solutions and services due to an increase in the demand for enhanced connectivity solutions across various platforms, such as video streaming, video calling platforms, and teleconferencing, among various others.
  • This, coupled with a rapid increase in subscribers on various networks such as 3G, 4G, 5G, etc., propel the players to adopt service fulfillment. Also, the region has become a major hub for the 5G rollout, with Canadian service providers increasingly investing in procuring 5G licenses.
  • Market vendors are entering into partnership and acquisition activities to strengthen their service fulfillment offerings in the region, which is analyzed to drive the market growth in the region. For instance, in May 2023, Flexport, the tech-driven logistics platform, acquired the assets of Shopify Logistics, including Deliverr, Inc. Through the integration of Shopify Logistics, the company will strengthen its advanced AI-driven optimization to streamline the global supply chain, reducing costs and improving consumer reliability.
  • Furthermore, in December 2022, JLL and Quiet Platforms, an American Eagle Outfitters Inc. completely owned subsidiary, announced a collaboration to speed the building of additional advanced fulfillment facilities across the United States in 2023 to service retailers and brands in the Quiet Platforms supply chain network. The two businesses would pioneer a flexible rent-as-a-percentage-of-revenue model for logistics real estate under the terms of the agreement.

Service Fulfillment Industry Overview

The Service Fulfillment Market is fragmented with the presence of several players like Comarch SA, Accenture PLC, Cisco Systems, Inc., Infosys Limited, and TATA Communications Ltd. Players in the market are adopting strategies such as partnerships and acquisitions to enhance their product offerings and gain sustainable competitive advantage.

In December 2023 - Infosys announced that it has helped enhance Spotlight Retail Group's consumer growth via an omnichannel digital fulfillment and advanced analytics platform built with Infosys and by leveraging Infosys' AI-first offering, Infosys Topaz, Spotlight Retail Group enabled a hyper-personalized online shopping experience for its consumers. The improved customer experience has led to a growth of 113% in customer base over 12 12-month period and 93% in transactions.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Buyers/Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Assessment of Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Increasing Network Automation and Increasing Demand for Automated, Real-time Services
    • 5.1.2 Rapid Adoption of Virtualized Network Functions into Usable Components for Customer Service Creation
  • 5.2 Market Restraints
    • 5.2.1 Lack in Awareness

6 MARKET SEGMENTATION

  • 6.1 By Type
    • 6.1.1 Software
      • 6.1.1.1 Network Management
      • 6.1.1.2 Inventory Management
      • 6.1.1.3 Service Order Management
    • 6.1.2 Services
  • 6.2 By Deployment Mode
    • 6.2.1 On-Premise
    • 6.2.2 Hosted
  • 6.3 By Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia-Pacific
    • 6.3.4 Rest of the World

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Comarch SA
    • 7.1.2 Accenture PLC
    • 7.1.3 Cisco Systems, Inc.
    • 7.1.4 Infosys Limited
    • 7.1.5 TATA Communications Ltd.
    • 7.1.6 Amdocs Group
    • 7.1.7 Suntech S.A.
    • 7.1.8 Telefonaktiebolaget LM Ericsson
    • 7.1.9 NEC Technologies India Private Limited
    • 7.1.10 Hewlett Packard Enterprise Development LP
    • 7.1.11 TIBCO Software Inc.

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS