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市場調查報告書

IT外包市場的增長,趨勢和預測(2020-2025)

IT Outsourcing Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

出版商 Mordor Intelligence Pvt Ltd 商品編碼 965531
出版日期 內容資訊 英文 225 Pages
商品交期: 2-3個工作天內
價格
IT外包市場的增長,趨勢和預測(2020-2025) IT Outsourcing Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)
出版日期: 2021年02月01日內容資訊: 英文 225 Pages
簡介

2019年,全球IT外包市場規模為3337億美元。預計該市場在預測期內(2020-2025年)將以4.5%的複合年增長率增長,到2025年將達到3976億美元。數字化轉型使組織依賴於IT可以交付的創意應用程序和擴展的成功。無疑,IT已成為大多數組織的重要競爭優勢。

隨著向雲的遷移以及雲服務的更多選擇,IT外包已不僅僅是削減成本的方法。因此,這種新形式是由組織在業務增長,客戶體驗和競爭中斷方面的動力所驅動的。

更重要的是,在新的和較小的組織中,這種偏好使市場供應商越來越關注於促進現場整合離岸團隊的方法。它成為了。小型企業推動的另一個重要方面是供應商提供的敏捷性和上市時間。

例如,截至2019年11月,Atos宣佈使用VMware的數字混合雲產品。這使公司可以縮短上市時間並降低成本。該公司可滿足需要靈活,可擴展且安全的數字基礎架構的企業的需求。跨多雲產品的這些方面使小型定標器得以發展並整合創新和靈活性。

日冕病毒(COVID-19)的爆發暴露了供應鏈中的漏洞。對於大多數IT組織而言,脆弱的生態系統包括關鍵的IT服務提供商。此外,強制性遠程辦公可確保服務提供商擁有所需的工具和技術,以確保向最重要的企業客戶提供服務的速度,安全性,質量和整體有效性。您現在可以保護它。

該報告調查了IT外包市場,並概述了市場,以及按組織規模,最終用戶行業,區域和進入市場的公司的個人資料進行的趨勢。

目錄

第1章簡介

第2章調查方法

第3章執行摘要

第4章市場動態

  • 市場概況
  • 市場驅動力
    • 對高效,可擴展的IT基礎架構的需求不斷增長
    • 組織越來越依賴於IT,通過依賴外包供應商來實現差異化
    • 持續遷移到雲並採用虛擬基礎架構
  • 市場挑戰
    • 市場的分散性和數據洩露的發生率增加
  • 搬運工五力分析
    • 新進入者的威脅
    • 買方的議價能力/消費者的議價能力
    • 供應商的談判能力
    • 替代產品威脅
    • 競爭對手之間的敵對關係
  • COVID-19對IT外包行業的影響

第5章市場分析

  • 與陸上和海上環網有關的趨勢
  • 外包行業的細分-BPO和基於IT的外包
  • IT解決方案持續商品化的影響
  • IT外包與管理服務行業分析
  • 關鍵IT外包領域的細分-應用程序和基礎架構
  • 數字化轉型的影響和 "即服務" 模式的出現

第6章市場細分

  • 按組織規模
    • 中小企業
    • 大公司
  • 最終用戶行業
    • BFSI
    • 衛生保健
    • 媒體電信
    • 零售/電子商務
    • 製造業
    • 其他
  • 按地區
    • 北美
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東/非洲

第7章競爭情況

  • 公司簡介
    • IBM Corporation
    • DXC Technologies
    • Accenture PLC
    • NTT Corporation
    • Infosys Limited
    • Tata Consultancy Services
    • Cognizant Technology Solutions Corporation
    • Capgemini SE
    • Wipro Limited
    • Andela Inc.
    • WNS Global Services
    • Pointwest Technologies
    • ATOS SE
    • Amadeus IT Group
    • Specialist Computer Centres (SCC)
    • HCL Technologies Ltd.

第8章遍佈全球的主要IT外包公司的相對排名分析

第9章市場機會和未來趨勢

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目錄
Product Code: 71441

The global IT outsourcing market was valued at USD 318.5 billion in 2020, and it is expected to reach USD 425.19 billion by 2026, registering a CAGR of 4.5%, during the forecast period (2021 - 2026). With digital transformation, organizations have become dependent on the success of creative applications and extensions that IT could provide. More certainly, IT has become a key competitive edge for most of the organization.

  • With the increasing cloud migrations and options of cloud services, IT outsourcing has become more than a simple cost reduction technique. Therefore, this new form is driven by organizational motivations in terms of business growth, customer experience, and competitive disruption.
  • More importantly, such increased preference amongst the newer and even smaller organizations has led the vendors of the market to increasingly focus on driving out a way to integrate the offshore team with the on-site. Another critical aspect driven by small-scale players is toward agility in vendors offering refers to the time-to-market.
  • For instance, as of Nov 2019, Atos announced a Digital Hybrid Cloud offering with VMware to enable businesses to accelerate time-to-market and reduce costs. The company addresses the businesses that need an agile, scalable yet securer digital infrastructure. Such aspects throughout its multi-cloud offerings led the small scalers to be able to grow and bring both innovation and flexibility together.
  • With the onset of Coronavirus (COVID-19), the vulnerability of supply chains has been exposed. For most IT organizations, a fragile ecosystem included providers of critical IT services. In addition, work-from-home mandates have led the service providers to ensure that mission-critical enterprise customers have the necessary tools and technologies to enable the speed, security, quality, and overall efficacy of services provided.

Key Market Trends

BFSI Segment is Expected to Hold Significant Market Share

  • Financial organizations are increasingly outsourcing their processes and services to third parties. Banks can outsource everything from mailing campaigns to payment processing. Without a robust and comprehensive in-house IT department or trusted outside partner, banks have a little chance to survive and attract customers.
  • Modern customers need more personalized and streamlined access to banks' services. IT outsourcing vendors can handle the migration to omnichannel platforms that provide easy access from any device. Moreover, such platforms facilitate real-time data collection and analysis so that financial institutions can improve customers' experience. Hence such developments are driving IT outsourcing in the banks.
  • The market is witnessing an increase in outsourcing contracts, thereby boosting the market's growth positively. In 2019, IT services company Wipro announced that it had bagged an IT outsourcing contract worth around USD 300 million from ICICI Bank under which it would offer a comprehensive suite of services to the lender.

India is Expected to Hold a Significant Market Share

  • India has been considered as one of the most mature global IT outsourcing destinations with a wide range of options. The country has been working in this direction for more than 25 years and has maintained its dominance among the top IT outsourcing destinations since then.
  • With the demand for skilled software developers on the rise, IT outsourcing companies based out of the country are rapidly expanding their operations all over the world. The cost factor and talented skill pool have played a key role in assuring the dominance of the country in the market. This has also led to the average developer hourly rate in India to hover around USD 30.
  • As per Tholons Services Globalization Index 2019, each year, more than 120,000 IT specialists graduate from the country's tech universities. This has further fueled the establishment of IT outsourcing destinations in the country, namely Bangalore and Hyderabad. These hubs offer high-end skills, yet they are still less expensive than similar destinations across the world. This has also enabled India to be in a position to further ask for higher prices in future, due to huge dependence of foreign organizations on the same.

Competitive Landscape

IT Outsourcing Market is highly competitive owing to the presence of multiple vendors in the market providing IT services to the domestic and the international markets. The market appears to be moderately fragmented with the major vendors in the market adopting strategies mergers and acquisitions, strategic partnerships among others in order to expand their reach and stay competitive in the market. Some of the major players in the market are IBM Corporation, Accenture PLC, Infosys Limited, Tata Consultancy Services Limited among others.

  • September 2019 - Accenture launched the largest experience center in Mumbai, India, making it the sixth such facility by the company's interactive operations. The center serves as an "experience activation network", which is a collection of state-of-the-art sites worldwide that deliver marketing and brand solutions.
  • September 2019 - Tata Consultancy Services announced the launch of the TCS BaNCS Cloud for Asset Servicing, which automates the servicing of all classes of assets across all markets, and it is targeted at custodians, broker dealers, asset managers, and investment and private banks. The platform has been made available in a managed services model, with TCS running the operations on behalf of customers.

Reasons to Purchase this report:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Growing Demand for Efficiency and Scalable IT Infrastructure
    • 4.2.2 Organization are Increasingly Focusing on IT as a Means to Gain Differentiation by Relying on Outsourced Vendors
    • 4.2.3 Ongoing Migration Towards the Cloud and Adoption of Virtualized Infrastructure
  • 4.3 Market Challenges
    • 4.3.1 Fragmented Nature of the Market And Growing Incidence of Data Breaches
  • 4.4 Porters Five Force Analysis
    • 4.4.1 Threat of New Entrants
    • 4.4.2 Bargaining Power of Buyers/Consumers
    • 4.4.3 Bargaining Power of Suppliers
    • 4.4.4 Threat of Substitute Products
    • 4.4.5 Intensity of Competitive Rivalry
  • 4.5 Impact of COVID-19 on the IT Outsourcing Industry 

5 MARKET ANALYSIS

  • 5.1 Trends Related to Onshoring & Offshoring
  • 5.2 Breakdown of Outsourcing Industry - BPO vs IT-based outsourcing
  • 5.3 Impact of the Ongoing Commodification of IT Solutions
  • 5.4 Analysis of IT Outsourcing and Managed Service Industry
  • 5.5 Breakdown of the Major IT Outsourcing Segments - Application & Infrastructure
  • 5.6 Impact of Digital Transformation and Emergence of "As-a-Service" Model

6 MARKET SEGMENTATION

  • 6.1 Organization Size
    • 6.1.1 Small and Medium Enterprises
    • 6.1.2 Large Enterprises
  • 6.2 -+`End-user Vertical
    • 6.2.1 BFSI
    • 6.2.2 Healthcare
    • 6.2.3 Media & Telecommunications
    • 6.2.4 Retail & E-commerce
    • 6.2.5 Manufacturing
    • 6.2.6 Other End-user verticals
  • 6.3 Geography
    • 6.3.1 North America
      • 6.3.1.1 United States
      • 6.3.1.2 Canada
    • 6.3.2 Europe
      • 6.3.2.1 United Kingdom
      • 6.3.2.2 Germany
      • 6.3.2.3 France
      • 6.3.2.4 Italy
      • 6.3.2.5 Spain
      • 6.3.2.6 The Nordics
      • 6.3.2.7 Benelux
      • 6.3.2.8 Poland
      • 6.3.2.9 Rest of Europe
    • 6.3.3 Asia-Pacific
      • 6.3.3.1 China
      • 6.3.3.2 India
      • 6.3.3.3 Japan
      • 6.3.3.4 Indonesia
      • 6.3.3.5 Vietnam
      • 6.3.3.6 Malaysia
      • 6.3.3.7 South Korea
      • 6.3.3.8 Rest of Asia-Pacific
    • 6.3.4 Latin America
      • 6.3.4.1 Brazil
      • 6.3.4.2 Mexico
      • 6.3.4.3 Colombia
      • 6.3.4.4 Rest of Latin America
    • 6.3.5 Middle East and Africa
      • 6.3.5.1 GCC
      • 6.3.5.2 South Africa
      • 6.3.5.3 Turkey
      • 6.3.5.4 Rest of Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 IBM Corporation
    • 7.1.2 DXC Technologies
    • 7.1.3 Accenture PLC
    • 7.1.4 NTT Corporation
    • 7.1.5 Infosys Limited
    • 7.1.6 Tata Consultancy Services
    • 7.1.7 Cognizant Technology Solutions Corporation
    • 7.1.8 Capgemini SE
    • 7.1.9 Wipro Limited
    • 7.1.10 Andela Inc.
    • 7.1.11 WNS Global Services
    • 7.1.12 Pointwest Technologies
    • 7.1.13 ATOS SE
    • 7.1.14 Amadeus IT Group
    • 7.1.15 Specialist Computer Centres (SCC)
    • 7.1.16 HCL Technologies Ltd.

8 RELATIVE RANKING ANALYSIS OF THE MAJOR IT OUTSOURCING COMPANIES OPERATING WORLDWIDE

9 MARKET OPPORTUNITIES AND FUTURE TRENDS