市場調查報告書
商品編碼
965405

銀行維護支持服務市場的增長,趨勢和預測(2020-2025)

Banking Maintenance Support & Services Market - Growth, Trends, COVID-19 Impact, and Forecasts (2022 - 2027)

出版日期: | 出版商: Mordor Intelligence Pvt Ltd | 英文 132 Pages | 商品交期: 2-3個工作天內

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  • 全貌
  • 簡介
  • 目錄
簡介

預計全球銀行維護支持服務市場在預測期內(2020-2025年)將以約9%的複合年增長率增長。市場增長的主要驅動力是新興經濟體中人口的顯著增長,以及對優化客戶分支機構內體驗的日益關注。

  • 這些服務可幫助銀行減少運營和間接費用,並顯著減少停機時間。公司提供解決方案和支持服務,以優化整個分支機構的現金流程。這些服務和解決方案專注於自動化現金處理,提高效率,降低成本,並允許銀行利用其員工來有效地最大化客戶體驗和其他重要任務。
  • 在Covid-19大流行期間,由於世界各地實行的某些封鎖和檢疫限制,一些公司和組織被迫暫時關閉。但是,銀行業仍然運轉良好,對分支機構的維護服務有額外的需求,並且需要維護員工的健康和安全。
  • 此外,人們越來越多地在銀行中使用自助服務機,例如ATM,自動現金存款機,銀行亭和數位標牌系統,這將增加對維護和支持服務的需求。

本報告調查了銀行維護支持和服務市場,分析了市場概況,市場增長和障礙,市場規模趨勢以及按組成部分和地區,競爭狀況以及主要公司的概況進行的預測,市場機會等,提供全面的信息。

目錄

第1章簡介

第2章調查方法

第3章執行摘要

第4章市場動態

  • 市場概況
  • 市場驅動力
    • 越來越重視在BFSI行業中提供有吸引力的分支機構內客戶體驗
    • 越來越多地採用自助服務機
  • 市場限制
    • 越來越多地採用數位銀行解決方案
  • 波特的五力分析
  • 評估Covid-19對市場的影響

第5章市場細分

  • 按組成
    • 硬件維護支持和服務
    • 軟件維護支持和服務
  • 按地區
    • 北美
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東/非洲

第6章競爭情況

  • 公司簡介
    • CeleritiFinTech
    • Diebold Nixdorf, Inc.
    • CashLink Global Systems Pvt. Ltd.
    • NCR Corporation
    • Cardtronics Inc.
    • Glory Global Solutions (International) Limited

第7章投資分析

第8章市場機會和趨勢

目錄
Product Code: 70647

The Banking Maintenance Support and Services Market is expected to register a CAGR of approximately 9% during the forecast period (2021 - 2026). The major factor driving the market growth is the massive growth in population amongst the emerging economies and the increasing focus on optimizing the customer's in-branch experience.

Key Highlights

  • These services help the banks reduce their operating and overhead costs, and reduce the downtime significantly. Companies offer solutions and assisted services that optimize the cash processes across the entire branch. These services and solutions automate cash handling and processing, which in turn improves efficiency, reduces costs, and helps the bank utilize the workforce to focus on maximizing customer experience and other important tasks effectively.
  • During the Covid-19 pandemic, several businesses and organizations were forced to temporarily shut down operations due to several lockdown and quarantine restrictions imposed across the globe. However, the banking industry was still operating, which further necessitated the demand for maintenance services in the branches, maintaining the health and safety of employees, and preventing viruses from visiting the banks. For instance, BS/2, a maintenance service provider, provided full maintenance service for banking equipment even during the imposition of quarantine rules.
  • Also, the increasing adoption of self-service machines in the banks, such as ATMs, Cash Deposit Machines, Banking Kiosks, and Digital Signage Systems, are expected to boost the need for Maintenance and Support Services.

Key Market Trends

Hardware Support Expected to Exhibit Significant Market Share

  • The major challenge faced by the BFSI industry is to enhance the customer experience at the bank branches and eliminate the long time spent in queues. For this, several banks are making efforts to automate several tasks by deploying self-service devices such as ATMs, Cash Deposit Machines, Banking Kiosks, Digital Signage Systems, and many more.
  • Such devices foster ease in performing several banking activities, such as balance inquiry, money transfer, cheque deposit, cash withdrawal, and many more. These devices the bankers to eliminate long queues at the branches and reducing the wait times while increasing their efficiency in managing their customers.
  • For instance, CashLink Global Systems' ATM Service business provides several solutions to its customers, such as ATM Installation and De-Installation, Relocation, Transportation, Handling, Testing, Commissioning, Operational Training, and SLM.

Asia-Pacific Expected to Grow Significantly

  • The Asia-Pacific region is expected to exhibit a significant growth rate during the forecast period, owing to the growing adoption of self-service technologies by various banks and financial service organizations to enhance their market presence. Several banking institutions in the region are increasingly adopting maintenance, repair, support, and services for their organizations to augment their ability to enhance the customer experience.
  • In November 2019, Diebold Nixdorf partnered with Heritage Bank, Australia's largest customer-owned bank, to manage its entire fleet of ATMs as part of five-year services and maintenance agreement. According to the agreement, Diebold Nixdorf will provide an expanded range of support services and solutions to ensure that Heritage Bank's self-service network delivers optimum performance and the best experience for their consumers.
  • Also, in August 2019, NCR Corporation expanded its operations by opening a new Services Center of Excellence (CoE) in Kuala Lumpur. The new location will enable NCR to provide services to the Asia-Pacific region while serving the banking, hospitality, and retail industries.

Competitive Landscape

The competitive landscape of the Banking Maintenance Support and Service Market is consolidated due to the presence of few major service providers worldwide. The service providers are partnering with several banking institutions globally to expand their services worldwide, and help these institutions enhance their customer experience.

  • February 2020 - Hitachi Terminal Solutions (Thailand) Co., Ltd., a local subsidiary of Hitachi-Omron Terminal Solutions, Corp. received an order for an ATM deployment and management outsourcing services from a state-owned bank of Thailand, Government Savings Bank, by forming a partnership with Platt Nera International Limited. Hitachi Terminal Solutions in Thailand will provide GSB with comprehensive operation services, including asset provision, operations, monitoring, and maintenance of 2,900 ATMs for five years.
  • May 2019 - NCR Corporation collaborated with Oman Arab Bank, which made it the first bank to deploy NFC contactless card-reading technology. The technology will make the ATM transactions more secure and 15% faster than card-enabled transactions.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions & Market Study
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Increased Focus on Providing Enhanced In-Branch Customer Experience in the BFSI Industry
    • 4.2.2 Increasing Adoption of Self-service Machines
  • 4.3 Market Restraints
    • 4.3.1 Increasing Adoption of Digital Banking Solutions
  • 4.4 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.4.1 Bargaining Power of Suppliers
    • 4.4.2 Bargaining Power of Buyers/Consumers
    • 4.4.3 Threat of New Entrants
    • 4.4.4 Threat of Substitute Products
    • 4.4.5 Intensity of Competitive Rivalry
  • 4.5 Assessment of Impact of Covid-19 on the Market

5 MARKET SEGMENTATION

  • 5.1 By Component
    • 5.1.1 Hardware Maintenance Support and Services
    • 5.1.2 Software Maintenance Support and Services
  • 5.2 Geography
    • 5.2.1 North America
    • 5.2.2 Europe
    • 5.2.3 Asia-Pacific
    • 5.2.4 Latin America
    • 5.2.5 Middle-East & Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 CeleritiFinTech
    • 6.1.2 Diebold Nixdorf, Inc.
    • 6.1.3 CashLink Global Systems Pvt. Ltd.
    • 6.1.4 NCR Corporation
    • 6.1.5 Cardtronics Inc.
    • 6.1.6 Glory Global Solutions (International) Limited

7 INVESTMENT ANALYSIS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS