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1435867

通訊管理服務：市場佔有率分析、產業趨勢與統計、成長預測（2024-2029）

Telecom Managed Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)

出版日期: 2024年02月15日 | 出版商:

Mordor Intelligence | 英文 147 Pages | 商品交期: 2-3個工作天內

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簡介目錄

通訊管理服務市場規模預計到 2024 年為 258.7 億美元，預計到 2029 年將達到 439.6 億美元，預測期內（2024-2029 年）複合年成長率為 11.19%。

由於各種技術的高採用率、BYOD策略檢查頻率的增加（使業務營運更加舒適和可控）以及對高階安全的需求不斷成長，電訊行業已成為託管服務的重要領域。市場。跟上整個組織資料的快速成長。

主要亮點

過去幾年，通訊業經歷了顯著成長。電信業者始終面臨以低成本提供創新服務的壓力，以便在競爭激烈的市場中留住客戶。這一趨勢的推動因素包括對網路最佳化和顯著網路效能的持續需求、SDN、5G 和NFV 等技術的進步、智慧型手機使用量的增加和BYOD 趨勢以及網路攻擊數量的增加，而且情況會變得更糟。在預測期內推動通訊管理服務市場的成長。
隨著通訊業務的快速成長，企業越來越依賴MSP（託管服務供應商）。 MSP 透過提供關鍵水準的服務幫助公司實現卓越的業務成果。這些公司主要依賴行動網路營運商和通訊服務供應商，在收益、業務轉型、成本實施以及通訊市場競爭加劇等方面面臨多項課題。此外，各種 SD-WAN 託管服務供應商憑藉廣泛的安全產品脫穎而出。例如，Cato Networks 提供了一個雲端原生平台，其中包括 NGFW、進階威脅防護、CloudSecure Web 閘道、行動存取防護以及託管威脅偵測和回應服務。
電信公司也在收購託管服務提供者，以獲得更大的市場份額。例如，今年早些時候，網路系統、服務和軟體供應商Ciena Corporation透露，它已經簽署了一項具有約束力的協定，以收購總部位於加利福尼亞州佩塔盧馬的私營Tibit Communications，Inc.和私營的Benu Networks，Inc.。它在馬薩諸塞州伯靈頓設有辦事處。 Tibit 和 Benu 主要專注於通過增強的使用者管理和下一代 PON 技術來簡化寬頻接入網路。
與外包業務的公司的資料機密性相關的安全問題以及確保客戶最佳業務運作等決定因素預計將限制預測期內的市場成長。
然而，由於COVID-19的感染疾病，通訊管理服務和支援服務等營運服務在全球範圍內受到影響。此外，大流行促使許多公司大力實施長期在家工作的文化。因此，大多數組織都轉向服務供應商，希望他們能夠透過他們提供的附加價值服務最大限度地減少各種與安全相關的風險，從而使市場呈指數級成長。

通訊託管服務市場趨勢

雲端運算使用的增加預計將顯著推動市場成長

通訊業受到雲端運算的顯著影響。在過去的五年裡，雲端運算的受歡迎程度呈指數級成長。它對商業、技術和資訊技術領域產生重大影響。這增加了全球雲端運算支出。總體而言，通訊部門的營運和管理成本得到了降低，同時透過廣泛的內容傳遞網路保持了整合通訊和團隊合作。雲端服務供應商讓通訊業專注於核心業務功能，而無需擔心 IT、伺服器更新和維護。
市場成長的主要驅動力是擴大採用雲端運算技術，尤其是中小企業，以及行動和巨量資料服務等技術的快速進步，以提高業務效率。雲端運算為通訊業提供了廣泛的機會。這利用先進技術顯著擴大了全球電訊的覆蓋範圍，使公司能夠改善業務並更有效地利用技術。其優點包括雲端交付模式、通訊服務、網路服務、擴充性且靈活的基礎設施、高效且靈活的資源分配和管理等。此外，雲端運算允許服務供應商借助虛擬以較低的價格提供軟體。提供軟體，有效分配運算資源，同時降低硬體成本。
市場上主要企業進行了多次收購、合併和投資，作為其策略的一部分，以改善其業務和影響力，以接觸客戶並滿足各種應用的要求。例如，今年最後一個季度，Colt Technology Services 和 IBM 的合作邁出了新的方向，他們合作在英國開設了一個新的工業 4.0 實驗室，企業可以在那裡嘗試邊緣雲端服務。 IBM提供Maximo應用套件和Cloud Satellite混合雲端，而Colt則提供Colt邊緣運算平台和SD-WAN技術。兩人最初專注於製造，擁有三個關鍵邊緣用例：基於視覺檢查的推理、供應鏈遙測、威脅監控和資料保護。
此外，2022 年第四季度，亞馬遜網路服務宣佈在瑞士推出新的雲端運算區域。到 2036 年，該公司計劃每年在歐洲 AWS 地區增加 2,500 名全職員工，涉及工程、電訊、設施維護和建築等多個領域。據AWS稱，蘇黎世的新雲區域由三個可用區組成。每個可用區中的資料中心都可以存取單獨的電源、實體安全、冷卻系統和低延遲網路連線。這些可用性區域應提高高可用性應用程式的容錯能力，以最大程度地減少服務中斷。
據 Digital Ocean 稱，74% 的企業表示，他們將在 2021 年使用 AWS EC2 和 Azure VM 等雲端託管/基礎設施服務。企業也廣泛使用平台即服務 (PaaS) 解決方案，例如 Heraku 和 Azure 應用程式服務。特別是，傳統的小型企業通常較少使用雲端服務，因此雲端設定不太複雜。因此，企業雲端託管/基礎設施服務使用量的整體增加預計將呈指數級擴大市場。

北美將主導通訊管理服務市場

北美擁有最重要的市場份額，預計在預測期內將主導通信管理服務市場。該地區的市場可能會急劇上升。推動北美市場增長的一些因素包括快速發展的技術發展、全球最大的電信公司尋求優化網路投資和提高客戶滿意度以及該地區網路攻擊的增加。
此外，該地區配置錯誤的伺服器數量不斷增加也是市場擴張的主要原因之一。許多公司都經歷過伺服器配置錯誤是個人資料外洩的主要原因。因此，人們越來越關注通訊管理服務供應商透過附加價值服務降低安全相關風險的整體能力。今年最近，美國公司微軟證實，由於微軟伺服器端點配置錯誤，包括電子郵件和個人資訊在內的某些客戶資料已被洩露。 SOCRadar 確定該伺服器的配置錯誤導致約 65,000 個實體的敏感資料暴露。因此，該地區配置錯誤的伺服器的增加將顯著推動市場成長。
此外，隨著現代技術的快速發展以及對簡化 IT 功能的需求，該地區越來越多的企業認為最好利用電信 MSP 的幫助。此外，市場上主要企業正在推出各種產品和創新，作為他們改善業務和影響力以接觸客戶並滿足多種應用要求的策略的一部分。
例如，今年早些時候，為了向任何地方任意數量的固定站點提供快速、靈活、安全的無線蜂窩接入，AT&T 宣布 AT&T 提供託管無線 WAN。此外，Emersion 提供強大的業務自動化平台，為電訊、MSP 和公共提供申請、配置和訂單流，今年第二季宣布將加速在北美的業務。
此外，智慧型手機和平板電腦在美國越來越普及，這也推動了 BYOD 政策的發展。該全部區域設備普及的提高和強大的網路連接預計將推動組織採用 BYOD 政策。此外，該地區主要通訊營運商的存在以及資料中心的日益普及預計將推動市場發展。此外，由於對提高業務流程的業務效率和可靠性的需求不斷成長，該地區的市場正在呈指數級成長。

通訊託管服務產業概述

通訊管理服務市場整合，主要企業佔據市場主導地位。各行業的主要供應商都計劃在這個市場進行大量投資。因此，預計未來幾年市場將以驚人的速度成長。主要企業正在採取多種有機和無機成長策略，例如併購、合作和夥伴關係以及合資企業，以在市場上獲得強大的地位。市場的一些重要發展包括：

2022 年 11 月 -電訊供應商 Agility Communications Group 被 BlackPoint IT Services 收購。背後的主要原因是提供具有更全面功能的端到端IT服務和通訊，以支援美國各地的客戶以及亞洲和歐洲的分支機構。
2022 年 8 月 - 作為該公司旗艦零售計劃的一部分，Verizon 和全球頂級消費者授權信貸機構 Nova Credit 擴大合作夥伴關係，透過電話向該國新客戶提供海外信貸。宣布將進行調查。在指定 Verizon 商店有售。在此次合作的幫助下，Verizon 將能夠獲得潛在客戶的國際信用檔案，並將其轉換為信用評分，使他們有資格獲得貸款。

其他福利

Excel 格式的市場預測 (ME) 表
3 個月分析師支持

公司簡介
- Cisco Systems Inc.
- Huawei Technologies Co. Ltd
- International Business Machines Corporation
- Telefonaktiebolaget LM Ericsson
- Verizon Communications Inc.
- AT&T Inc.
- NTT Data Corporation
- Unisys Corporation
- Comarch SA
- GTT Communications Inc.
- Amdocs Inc.
- ZTE Corporation
- Nokia Corporation
- Tech Mahindra Limited
- Fujitsu Limited

第8章投資分析

第9章市場機會與未來趨勢

簡介目錄

Product Code: 70300

The Telecom Managed Services Market size is estimated at USD 25.87 billion in 2024, and is expected to reach USD 43.96 billion by 2029, growing at a CAGR of 11.19% during the forecast period (2024-2029).

The telecom sector is a significant market for managed services due to the high rate of various technological adoptions, increased frequency of confirmation of the BYOD policy (to make business operations much more comfortable and controllable), and the increased need for high-end security due to the rapidly increasing data among the organizations.

Key Highlights

The telecom industry observed extensive growth during the past few years. Telecommunication companies are constantly pressured to deliver innovative services at lower costs to retain their customers in the competitive market. The factors, such as the constant requirement for network optimizations and the significant level of network performance, advancements in technologies, such as SDN, 5G, and NFV, growing smartphone usage and BYOD trends, and the growing number of cyber-attacks, will further encourage the growth of the telecom managed services market during the forecast period.
Since telecom businesses are increasing rapidly, enterprises frequently rely on MSPs (Managed Service Providers). An MSP helps enterprises achieve excellent business outcomes by providing a significant level of service. The companies mostly face several challenges in terms of revenue, business transformation, cost implementation, and heightened competition in the marketplace in the telecom sector, due to which they depend on MNOs and CSPs. Moreover, various SD-WAN-managed service providers distinguish themselves with a broad range of security offerings. For instance, Cato Networks gives a cloud-native platform that includes NGFW, Advanced Threat Prevention, CloudSecure Web Gateway, Mobile Access Protection, and Managed Threat Detection and Response service.
Telecom companies are also acquiring managed service providers to gain a more significant market share. For instance, recently this year, Networking systems, services, and software provider Ciena Corporation revealed that it had signed a binding agreement to buy privately held Tibit Communications, Inc. with headquarters in Petaluma, California, as well as privately held Benu Networks, Inc. with offices in Burlington, Massachusetts. Tibit and Benu mainly focus on simplifying broadband access networks with enhanced subscriber management and next-generation PON technologies.
Determinants, such as security concerns related to the confidentiality of data of businesses that are outsourcing the business and assuring the optimum business functionality of the clients, are expected to restrict the market growth during the forecast period.
However, due to the COVID-19 outbreak, operational services, like telecom managed services and support services, were affected globally. Moreover, due to this pandemic, a broad range of firms has significantly undergone a long-term work-from-home culture. Hence, most organizations are turning to service providers for their ability to minimize various security-related risks with the value-added service they offer, which drives the market exponentially.

Telecom Managed Services Market Trends

Rise in the Usage of Cloud Computing is Expected to Drive the Market Growth Significantly

The telecom sectors have been significantly impacted by cloud computing. For the past five years, cloud computing has experienced tremendous growth in popularity. It greatly affects the business, technology, and information technology sectors. This has caused a rise in global spending on cloud computing. Overall, it decreased operational and administrative costs in the telecom sector while preserving unified communication and teamwork with an extensive Content Delivery Network. Cloud service providers let the telecom industry concentrate on core business functions rather than IT, server updates, or upkeep concerns.
The primary drivers of the market's growth are the increasing adoption of cloud computing technologies, especially by small and medium-sized businesses, and the rapid advancement of technology, including mobility and big data services, to improve operational efficiency. Cloud Computing offers a broad range of opportunities in the telecom industry. It could help companies improve their business and use technology more efficiently, so it has significantly increased the reach of telecommunications worldwide using advanced technologies. Some of its benefits include Cloud Delivery Model, Communication Services, Network Services, Highly scalable and flexible infrastructure, Efficient and flexible resource allocation and management, etc. Moreover, using cloud computing, service providers can provide software at lower rates with the help of virtualization and provisioning software, allocating efficient computing resources and thus reducing hardware costs as well.
The market is witnessing several acquisitions, mergers, and investments by key players as part of its strategy to improvise business and its presence to reach customers and meet their requirements for various applications. For instance, recently, in the last quarter of this year, Colt Technology Services and IBM's cooperative relationship took a new direction when the two joined up to open a new Industry 4.0 lab in the United Kingdom where businesses can try edge cloud services. While IBM will give its Maximo Application Suite and Cloud Satellite hybrid cloud, Colt will contribute its Colt Edge computing platform and SD-WAN technology. With three critical edge use cases-visual inspection-based inferencing, supply chain telemetry, threat monitoring, and data protection-the duo initially focuses on the manufacturing industry.
Moreover, in the Q4 of the year 2022, Amazon Web Services declared the introduction of a new cloud computing region in Switzerland. Through 2036, the corporation would add 2,500 full-time employees yearly in various sectors, including engineering, telecommunications, facility maintenance, and construction, due to the Europe AWS area. According to AWS, three availability zones make up the new cloud region in Zurich. Each availability zone's data centers have access to separate power, physical security, a cooling system, and a low-latency network connection. These availability zones should offer improved fault tolerance for high-availability applications to ensure minimal service interruption.
As per Digital Ocean, In 2021, 74 % of enterprises indicated using cloud hosting/infrastructure services such as AWS EC2 or Azure VMs. Enterprises are also using the platform as a service (PaaS) solution, including Heroku or Azure App Service, to a great extent. Notably, traditional small and midsize businesses generally use fewer cloud services and therefore have less complex cloud setups. Hence the overall rise in the usage of cloud hosting/infrastructure services by enterprises will drive the market exponentially.

North America to Dominate the Telecom Managed Services Market

North America held the most significant market share and is anticipated to dominate the telecom-managed services market during the forecast period. The market will experience an abrupt rise in this region. The factors encouraging the growth of the market in North America include quickly evolving technological developments, the presence of the world's largest telecom firms looking to optimize their network investments & intensify customer satisfaction, and rising network cyber-attacks in this region.
Moreover, the rise in misconfigured servers within the region is also one of the significant reasons behind the market expansion. Various firms are experiencing misconfigured servers which lead to the prime cause of personal data being compromised. Hence, they are significantly turning to telecom-managed service providers for their overall ability to reduce security-related risks with their value-added services. Recently this year, Microsoft, a US-based company, confirmed that a misconfiguration of a Microsoft server endpoint exposed specific customer data, including emails and personal information.SOCRadar has identified that sensitive data of around 65,000 entities became public due to this misconfigured server. Hence, the rise in misconfigured servers in the region significantly drives the market's growth.
Moreover, with the speedy acceleration of modern technology and the need for streamlined IT functions, an increasing number of businesses in the region are finding it best to keep pace with the help of Telecom MSP. Additionally, the market is witnessing various product launches and innovations by key players as part of its strategy to improve business and their presence to reach customers and meet their requirements for multiple applications.
For instance, earlier this year, to provide fast, flexible, and secure wireless cellular access to any number of fixed sites, anywhere, AT&T offered AT&T Managed Wireless WAN, a plug-and-play system run by AT&T network professionals. Moreover, in the 2nd quarter of this year, Emersion, whose powerful business automation platform supercharges billing, provisioning, and order flow for telecom, MSP, and utility businesses, announced the acceleration of its presence in North America.
Further, the penetration of smartphones and tablets is increasing in the United States, which in turn is driving the BYOD policy. The increasing penetration of devices and robust network connectivity across the region are expected to encourage organizations to adopt BYOD policies. Additionally, the presence of key telecom players in the region and the increasing deployment of data centers is expected to drive the market. Also, the rise in the need for improved operational efficiency and reliability in business processes is exponentially driving the market in the region.

Telecom Managed Services Industry Overview

The telecom-managed services market is consolidated, and significant players dominate it. Primary vendors across various verticals are planning for considerable investments in this market. As a result, the market is poised to grow at an extraordinary rate in the upcoming years. The principal players are embracing several organic and inorganic growth strategies, like mergers and acquisitions, collaboration and partnerships, and joint ventures, to gain a strong position in the market. Some of the critical development in the market are:

November 2022 - Agility Communications Group, a provider in the telecommunications sector, has been acquired by BlackPoint IT Services. The key reason behind this is to provide end-to-end IT services and telecoms with even more comprehensive capabilities to assist their clientele across the United States and their branch offices in Asia and Europe.
August 2022 - As part of its flagship retail program, Verizon and Nova Credit, the top consumer-permission credit agency in the world, have announced that they have expanded their partnership to conduct foreign credit checks for clients new to the country over the phone and in some Verizon stores. With the help of this cooperation, Verizon will be able to pull prospective customers' international credit files and convert them into credit scores that could make them eligible for financing.

Additional Benefits:

The market estimate (ME) sheet in Excel format
3 months of analyst support

1 INTRODUCTION

1.1 Study Assumptions and Market Definition
1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

4.1 Market Overview
4.2 Industry Value Chain Analysis
4.3 Industry Attractiveness - Porter's Five Forces Analysis
- 4.3.1 Bargaining Power of Suppliers
- 4.3.2 Bargaining Power of Buyers
- 4.3.3 Threat of New Entrants
- 4.3.4 Threat of Substitutes
- 4.3.5 Intensity of Competitive Rivalry
4.4 Assessment of the Impact of COVID-19 on the Telecom Managed Services Market

5 MARKET DYNAMICS

5.1 Market Drivers
- 5.1.1 Demand for Enhanced Operational Efficiency, Security, and Agility in Telecom Business Process
- 5.1.2 Cost Minimization in Managing Enterprise Infrastructure
5.2 Market Restraints
- 5.2.1 Assuring the Optimum Business Functionality of the Customers

6 MARKET SEGMENTATION

6.1 By Organization Size
- 6.1.1 Large Enterprises
- 6.1.2 Small and Medium Enterprises
6.2 By Service Type
- 6.2.1 Managed Data Center Services
- 6.2.2 Managed Security Services
- 6.2.3 Managed Network Services
- 6.2.4 Managed Data and Information Services
- 6.2.5 Other Service Types (Managed Communication Services and Managed Mobility Services)
6.3 Geography
- 6.3.1 North America
- 6.3.2 Europe
- 6.3.3 Asia Pacific
- 6.3.4 Latin America
- 6.3.5 Middle-East & Africa

7 COMPETITIVE LANDSCAPE

7.1 Company Profiles*
- 7.1.1 Cisco Systems Inc.
- 7.1.2 Huawei Technologies Co. Ltd
- 7.1.3 International Business Machines Corporation
- 7.1.4 Telefonaktiebolaget LM Ericsson
- 7.1.5 Verizon Communications Inc.
- 7.1.6 AT&T Inc.
- 7.1.7 NTT Data Corporation
- 7.1.8 Unisys Corporation
- 7.1.9 Comarch SA
- 7.1.10 GTT Communications Inc.
- 7.1.11 Amdocs Inc.
- 7.1.12 ZTE Corporation
- 7.1.13 Nokia Corporation
- 7.1.14 Tech Mahindra Limited
- 7.1.15 Fujitsu Limited