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1198119

專業服務自動化市場 - 增長、趨勢、COVID-19 影響和預測 (2023-2028)

Professional Services Automation Market - Growth, Trends, and Forecasts (2023 - 2028)

出版日期: | 出版商: Mordor Intelligence | 英文 102 Pages | 商品交期: 2-3個工作天內

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簡介目錄

專業服務自動化市場在 2020 年價值 8.7793 億美元,預計到 2026 年將達到 1.6792 億美元,在 2021-2026 年的預測期內復合年增長率為 11.42%。

紙質發票的手動和物理性質給尋求快速有效地處理它們的收件人帶來了一些挑戰。 據 PYMNTS 稱,處理此類發票的成本約為每張發票 16-22 美元,並且分別有 72.4% 和 43.8% 的發票是通過郵寄和傳真發送的。

主要亮點

  • 隨著企業數字化和流程自動化趨勢的加強,對流程自動化的需求也在猛增。 根據 PYMNTS 的數據,紙質支票占 2019 年 B2B 交易的 42%,高於 2004 年的 81%。
  • 市場見證了多項解決方案創新,這有助於市場發展。 例如,VOGSY 是唯一基於 Google 的 G Suite 構建的 PSA 解決方案,可提供跨專業服務組織核心流程的業務流程支持和集成。 VOGSY 建立在一個單一的、可訪問的平台上,以支持所有部門的員工。 VOGSY 最大的不同之處在於構建了一個簡單而優雅的 PSA 解決方案,可以吸引用戶做更多事情。
  • 2019 年 9 月,總部位於愛爾蘭的 Kayesa 為託管服務提供商 (MSP) 和內部服務提供商(IT 部門)提供 IT 基礎設施管理解決方案,推出了 BMS 解決方案(面向現代 MSP 和 IT 組織的 BMS 解決方案德國推出 SaaS 專業服務自動化 (PSA) 解決方案,專門設計用於讓更多時間用於銷售和交付,以及更多時間用於非創收任務,例如計費和項目管理。
  • 由於前所未有的靈活部署、可擴展性、增強的協作、成本效益優勢和全球可用性,基於雲的部署類型將在預測期內見證應收賬款自動化市場的顯著增長。預計將實現。 市場上的多家供應商通過公有雲和私有雲提供收集解決方案,並且這些解決方案以各種訂閱和即用即付模式提供。
  • 例如,LinPepCo(PepsiCo的特許經營商)等公司通過基於雲的自動化應收賬款解決方案為其客戶和收款團隊提供支持。 LinPepCo 大約 67% 的客戶群(3,800 家公司)現在訪問 Esker 基於雲的 AR 解決方案。 近四分之一的客戶使用基於雲的自動支付,這已被證明為公司及其客戶節省了大量時間。
  • COVID-19 對全球產生了影響,進而對企業和政府以及審計和會計等財務流程等領域產生了深遠的負面影響。 COVID-19 隔離情況一直是許多公司資金管理週期中的最大挑戰之一,導致未支付會費和分期付款。 此外,世界各國政府對各種業務流程的借貸和審計進行了監管。 營運資金需求和工資支付進一步影響了公司的生產週期,導致各行業公司拖欠應收賬款。

專業服務自動化市場趨勢

BFSI 在專業服務自動化市場佔據主導地位。

  • 銀行業的自動化通過自動執行重複且耗時的後端任務來幫助金融機構簡化運營、最大限度地降低運營成本並優化收債流程。我來了。 它還有助於發展和消除冗餘流程並提高金融機構的信譽。 此外,金融機構可以將寶貴的資源投入到其他需要人工參與的關鍵增值項目和任務中。
  • 服務自動化已在 BFSI 部門廣泛採用,以實現大規模交易任務的自動化,例如發票處理、數據輸入、報告、現金催收、債務催收、供應商付款等。 HSBC最近推出了一個財資 API,為財資專業人士提供更高的可見性,以有效地啟動、跟蹤和完成交易。 這種集成為企業支付帶來了透明度,並使財務經理能夠做出明智和動態的現金和應收賬款管理決策。
  • 此外,各種金融科技公司正在創新基於區塊鏈的應收賬款自動化解決方案,以縮短應收賬款週期。 例如,總部位於新加坡的 FinTech Global Direct 最近推出了一個區塊鏈平台,旨在解決全球 B2B 交易所面臨的平均處理時間為 6 天的挑戰。 該平台將支持一系列產品,包括門票銷售、獎勵管理和旅遊運營商的替代貨幣支付網關。
  • COVID-19 大流行對金融服務業造成了重大破壞,包括對流動性和信貸的獲取限制。 在當前的危機中,自動化解決方案正在顯著改善金融機構的運營。 例如,應收賬款自動化解決方案在整個信貸週期中集成了自動化、人工智能和機器學習等多種技術,以幫助銀行和金融機構擺脫危機。

北美主導專業服務自動化市場

  • 北美佔據了主要的市場份額。 北美區域市場包括該行業的大多數技術領導者。 這些領導者正在積極努力推進現有技術並發展他們的創新市場產品。 該地區的勞動力正在迅速老齡化,隨著自動化能夠實現平穩管理和有效分配可用資源,預計需求會更大。
  • 北美地區的增長也可歸因於服務業的加速擴張和技術發展的進步。 該地區的公司也在採用無機增長戰略來增加其全球影響力。 例如,Oracle選擇了協作和夥伴關係來將新產品推向這個市場。
  • 此外,該地區的兩個發達經濟體美國和加拿大正在投資新興技術和建設 IT 基礎設施。 由於提供專業服務自動化軟件和服務的領先公司(如 Microsoft Corporation、Autotask Corporation 和 FinancialForce.com)的存在,美國是該地區的重要股東。
  • 根據 Atradius 保險公司的數據,美國有 39% 的賬單延遲支付。 此外,48% 的客戶延遲付款。 因此,應收賬款軟件在自動化發票流程方面起著關鍵作用。 因此,美國和加拿大的企業有望部署專業的服務自動化解決方案,以自動化或簡化其業務流程。

專業服務自動化市場競爭對手分析

專業服務自動化市場較為分散。 當今的專業服務公司面臨著知識和經驗豐富的人才短缺、穩健的市場環境、併購分拆以及日益複雜和復雜的客戶等挑戰。 與此同時,決策者和管理人員越來越了解 PSA 解決方案的好處及其在提高公司競爭力和盈利能力方面的作用。 以下是市場的一些主要發展。

  • 該地區被譽為業界首個部署 Oracle 公共雲服務(包括 Oracle 自治數據庫和雲應用程序)100% 在客戶數據中心的完全託管雲區域。
  • 2020 年 2 月 - 以企業協作工作管理而聞名的 Clarizen 加入了 McAfee CASB Connect 合作夥伴計劃,通過自助服務 API 連接器 McAfee(R) MVISION Cloud 實現 Clarizen One 解決方案的快速保護。我是。

其他好處

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

內容

第一章介紹

  • 研究假設和市場定義
  • 調查範圍

第二章研究方法論

第 3 章執行摘要

第 4 章市場洞察

  • 市場概覽(受 COVID-19 的市場影響)
  • 行業吸引力 - 波特五力分析
    • 供應商的議價能力
    • 買家的議價能力
    • 新進入者的威脅
    • 替代品的威脅
    • 競爭公司之間的敵對關係

第 5 章市場動態

  • 市場驅動力
    • 加速自動化和降低成本
    • 中小企業的高需求
  • 市場挑戰
    • 市場上缺乏產品信息

第 6 章市場細分

  • 按部署類型
    • 本地
  • 按類型
    • 解決方案
      • 發票
      • 項目管理
      • 費用管理
      • 其他解決方案
    • 按服務
  • 按最終用戶行業
    • BFSI
    • 建築/工程/施工
    • 法律服務
    • 醫療保健
    • 其他最終用戶
  • 按地區
    • 北美
    • 歐洲
    • 亞太地區
    • 世界其他地方

第七章競爭格局

  • 公司簡介
    • Autotask Corporation(Datto Inc.)
    • Mavenlink, Inc.
    • Clarizen Inc.
    • Deltek Inc.
    • Financialforce Inc.
    • Infor Inc.
    • NetSuite Inc.(Oracle Corporation)
    • Upland Software Ltd.
    • Projector PSA Inc.
    • Replicon Inc.
    • Unanet Technologies
    • Workfront, Inc

第八章投資分析

第九章市場機會與未來趨勢

簡介目錄
Product Code: 64800

The Professional Services Automation market was valued at USD 877.93 million in 2020 and is expected to reach USD 1679.72 million by 2026, at a CAGR of 11.42% over the forecast period 2021 - 2026. Paper-based invoices that are manual & physical in nature poses several challenges for recipients looking to quickly and effectively process them. According to PYMNTS, such invoices cost businesses about USD 16 to USD 22 per invoice to process; moreover, these are delivered via postmail and fax machines, which amounts to 72.4% and 43.8%, respectively

Key Highlights

  • With the growing propensity of businesses towards the digitalization and automating the process, the demand for process automation sees a surge in demand. According to PYMNTS, 42% of the B2B transactions are conducted by a paper check in 2019 compared to 81% in 2004.
  • The market has witnessed several solution innovations which is aiding in the market growth. For instance, VOGSY, the only PSA solution built on Google's G Suite, offers business process support and integration across the core processes of professional services organizations. It is built on a single, accessible platform and supports employees across all departments. VOGSY's greatest differentiator is that it built a simple yet sophisticated PSA solution that engages users to do more.
  • In September 2019, Ireland-based Kayesa, a provider of IT infrastructure management solutions for both managed service providers (MSPs) and internal service providers (IT departments), announced the introduction of the German version of its BMS solution (which is a SaaS professional services automation (PSA) solution built specifically to help modern MSPs and IT organizations spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management).
  • Cloud-based deployment types expected to have a significant growth in the accounts receivable automation market during the forecast period due to their unprecedented deployment flexibility, scalability, enhanced collaboration, cost-efficiency benefits, and global availability. Several vendors in the market are providing payment collection solutions through the public, and private cloud and solutions are available in various subscriptions and pay-per-use models.
  • For instance, companies like LinPepCo (a Pepsi-Cola franchisee) empowers customers and collections teams with cloud-based automation accounts receivable solution. Approximately 67% of LinPepCo's customer base (3,800 customers) is currently accessing Esker's cloud-based AR solution. Nearly one in four customers are using the cloud-based auto-pay feature, which has proven to be a significant time- saver for both the company and its customers.
  • COVID-19 has a global impact and, in turn, severely influenced businesses and governments in a deeply negative way, the implications for areas such as auditing, accounting, and other financial process are seeing severe effects. COVID-19's quarantine situation generated one of the biggest challenges of the cash management cycle for many businesses resulting in non-payment of dues and instalment. Further governments across the world regulated the lending and auditing of various business processes. Working capital requirements and payment of salaries further influenced the production cycle of businesses, thus resulting in a delay of accounts receivables across various business verticals.

Professional Services Automation Market Trends

BFSI Holds a Dominant Position in Professional Services Automation Market

  • Automation in the banking industry helps the financial institutions in simplifying their operations, minimizing the operation costs, and optimizing their credit collection process, by automating the repetitive and time-taking backend tasks. It also helps the industry to evolve and eliminate redundant processes, and improve the credibility of the financial institutions. It further helps the institutions to deploy its valuable resources to various other important value- added projects and tasks where the involvement of humans is inevitable.
  • Services automation is widely adopted in the BFSI sector as it automated transactional tasks at scale, such as processing invoices, data entry, reporting, cash collection, credit collection, payment to vendors, and many more. Recently, HSBC deployed Treasury APIs, which enables the treasurers to initiate, track and complete transactions efficiently and by enhancing visibility. The integration creates transparency in corporate payments and allows the finance managers make informed and dynamic cash and credit management decision.
  • Furthermore, various Fintech companies are innovating blockchain based accounts re automation solutions to enhance their accounts receivable cycle. For instance, Singapore-based FinTech Global Direct recently launched a blockchain platform intended to address the challenges faced in global B2B transactions, which requires an average of six days to process. The platform would support a product suite that includes tour operator ticketing, rewards management and alternate currency payment gateways.
  • The COVID-19 pandemic has created significant disruptions to the financial services industry, such as liquidity and limited access to credit. In the current crisis, automation solutions are dramatically improving the operations of the financial institutions. For instance, an accounts receivable automation solutions integrates various technologies, such as automation, AI, and Machine Learning, throughout the credit cycle, which significantly helps the banks and financial institutions emerge out of the crisis.

North American Holds a Dominant Share of Professional Services Automation Market

  • North America occupies a major share in the market. North America regional market includes the majority of industry technology leaders. These leaders are actively operating towards the progress of existing technologies as well as the growth of innovative market offerings. Greater demand is experienced owing to the quickly aging workforce in the region, automation facilitates smooth management and effective allocation of available resources.
  • North America's regional growth can further be attributed to the accelerated sprawl in the service industry and advancing technological developments. The regional organizations have also embraced the inorganic growth strategies to encourage their presence globally. For example, Oracle opted for collaboration and partnership to deliver new offerings in the market.
  • Furthermore, the region's two advanced economies, the US and Canada, are investing in emerging technologies and have developed IT infrastructure facilities. The US is a significant shareholder in this region, owing to the presence of leading market players giving professional service automation software and services, such as Microsoft Corporation, Autotask Corporation, FinancialForce.com, etc.
  • According to Atradius, an Insurance company, 39% of invoices are paid late in the United States. Additionally, 48% of customers delay payments. Hence, the role of accounts receivable software plays an important role here in automating the invoicing process. Hence, the firms in the US and Canada are expected to implement professional services automation solutions to automate or simplify their business processes.

Professional Services Automation Market Competitor Analysis

The professional services automation market is moderately fragmented. Professional services firms are currently confronted with challenges such as shortage of knowledgeable and experienced resources, robust market environments, spin-offs from mergers and acquisitions, and increasingly refined and sophisticated clients. At the same time, decision-makers and best executives are becoming increasingly informed of PSA solutions' benefits and their role in making firms more competitive and profitable. Some of the key developments in the market are:

  • July 2020 - Oracle Corporation announced Oracle dedicated region Cloud@Customer, which is considered to be the Industry's first fully managed cloud region that brings 100% of Oracle's public cloud services, including Oracle Autonomous Database and Cloud applications, to customer datacenters.
  • Feb 2020 - Clarizen, the company in enterprise collaborative work management, joined the McAfee CASB Connect Partner Program to rapidly secure its Clarizen One solution through self-service API connectors McAfee® MVISION Cloud.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview (followed by impact of COVID-19 on the market)
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Buyers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitutes
    • 4.2.5 Intensity of Competitive Rivalry

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Growing Trend of Automation and Reduction in the Overall Cost
    • 5.1.2 High Demand from Small and Medium Enterprise
  • 5.2 Market Challenges
    • 5.2.1 Lack of Product Information in the Market

6 MARKET SEGMENTATION

  • 6.1 By Deployment Type
    • 6.1.1 On-Premise
    • 6.1.2 Cloud
  • 6.2 By Type
    • 6.2.1 Solutions
      • 6.2.1.1 Billing & Invoice
      • 6.2.1.2 Project Management
      • 6.2.1.3 Expense Management
      • 6.2.1.4 Others Solutions
    • 6.2.2 Services
  • 6.3 By End-user Industry
    • 6.3.1 BFSI
    • 6.3.2 Architecture, Engineering, and Construction
    • 6.3.3 Legal Services
    • 6.3.4 Healthcare
    • 6.3.5 Other End-user Industries
  • 6.4 Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia Pacific
    • 6.4.4 Rest of the World

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Autotask Corporation (Datto Inc.)
    • 7.1.2 Mavenlink, Inc.
    • 7.1.3 Clarizen Inc.
    • 7.1.4 Deltek Inc.
    • 7.1.5 Financialforce Inc.
    • 7.1.6 Infor Inc.
    • 7.1.7 NetSuite Inc. (Oracle Corporation)
    • 7.1.8 Upland Software Ltd.
    • 7.1.9 Projector PSA Inc.
    • 7.1.10 Replicon Inc.
    • 7.1.11 Unanet Technologies
    • 7.1.12 Workfront, Inc

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS