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市場調查報告書
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1197181

酒店物業管理軟件 (PMS) 市場——增長、趨勢、COVID-19 影響和預測 (2023-2028)

Hospitality Property Management Software (Pms) Market - Growth, Trends, and Forecasts (2023 - 2028)

出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

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簡介目錄

在預測期內,酒店物業管理軟件 (PMS) 市場預計將以 7.85% 的複合年增長率增長。

PMS 軟件有助於管理、組織和安排酒店的日常運營,包括前台工作流程、客人入住和退房、客房分配、客房服務任務委派和計費。 簡而言之,PMS 可以自動化和簡化操作,以減少工作時間並為客人提供更好的體驗。

主要亮點

  • 酒店業物業管理系統軟件市場包括 Agilysys 等公司,它們在酒店業擁有 30 多年的經驗。 在雲和第三方技術集成帶來的商機背景下,我們也看到主要 ERP 供應商(如 Oracle 和 Infor)的進入。
  • 擁擠的酒店市場為軟件供應商提供了巨大的商機。 因此,市場由服務於利基客戶的小型供應商組成。 然而,新進入者可能會面臨能力方面的挑戰。
  • 隨著酒店業向個性化方向發展,人工智能很可能成為市場驅動力。 例如,人工智能驅動的智能文本機器人會跟蹤房間狀況,並讓員工盡可能多地做出回應。 從軟件的角度來看,使用 AI 的面部識別作為增強功能也引起了人們的關注。
  • 在接下來的幾年裡,經濟的穩步改善有望支持旅遊和住宿業的健康發展,酒店經營者將面臨經營更好服務的挑戰。 酒店將尋求解決便利性和定制化挑戰的方法,這些挑戰可以通過整合 PMS 等軟件技術來解決。
  • COVID-19 大流行給世界各地的中小企業和大公司造成了嚴重的經濟動盪。 各國政府還實施了封鎖措施,以最大程度地減少對該行業造成影響的病毒傳播。 COVID-19 的影響迫使企業遵守嚴格的要求,以確保其員工和客戶的安全。
  • 此外,在酒店業,多個國家/地區的酒店已經關閉,運營也已停止。 一旦關閉解除,酒店業將採取多種預防措施,預計軟件解決方案的採用率將會增加。 大流行後旅遊和旅行的增長以及對酒店的需求增加正在推動市場。

酒店物業管理軟件的市場趨勢

雲部署部分有望佔據主要市場份額

  • 雲計算改變了價值鏈各個層面的消費者體驗,將可能性變為現實。 酒店分析可以為客人提供順暢的用戶體驗,並有可能提供對酒店業務的更深入洞察,從令人驚喜的無驚喜抵達到快速高效的離開。
  • 基於雲的 PMS 軟件為市場買家提供了定價靈活性,因此顯著增加了收入。 據領先的酒店管理軟件供應商 StayTouch 稱,企業通常將高達 75% 的 IT 預算用於維護現有基礎設施,包括遺留 PMS 平台(本地)的基礎設施。 基於雲的解決方案消除了安裝成本、持續維護成本(運行現場服務器)、軟件許可證購買、升級和集成成本。
  • 雲的出現進一步擴展了應用。 基於雲的 PMS 軟件支持與 POS、客人數據管理和忠誠度跟蹤服務等平台的集成。
  • 我們還希望每個地區的豪華酒店都與 PMS 提供商合作,以部署解決方案並改善客戶服務。 例如,愛爾蘭的 Hastings Hotels 與 Agilysys Inc. 合作實施 Visual One PMS 解決方案,以提高庫存管理準確性、節省寶貴的員工時間並提供更好的賓客體驗。
  • 此外,過時的物業管理系統嚴重阻礙了酒店的有效運作。 維護基於創新和敏捷性的業務方法需要通過開放 API 的功能提供的靈活性。 採用基於雲的現代管理解決方案不僅是對未來的良好投資,也是更好的客戶體驗,為此大多數 B2C 服務在很大程度上依賴於自動化和便利性。

亞太地區有望成為增長最快的市場

  • 儘管發生了全球經濟衰退和金融危機,隨著亞洲各地推出值得稱讚的服務和有吸引力的基礎設施,酒店業仍在繼續發展。 亞太地區增長最快的酒店市場是中國,未來幾年將有許多豪華酒店開業。
  • 第二名是澳大利亞,第三名是印度和印度尼西亞。 泰國和越南緊隨其後,但越南的豪華酒店市場平均比許多其他亞太國家都要大。 像這樣的新酒店建設工作預計將在未來幾年推動 PMS 軟件市場。
  • 計劃在未來幾年在亞太地區開業的最大項目是越南的 Mui Dinh Eco Resort。 計劃於 2022 年初建成,將包括 7,000 間客房和 500 座海濱別墅,以及主題公園、賭場、海灘俱樂部和山地俱樂部等設施。
  • 此外,由於 COVID-19,所研究的市場更加關注非接觸式體驗。 2021年,印度泰姬陵集團決定以零接觸體驗迎接客人。 該集團正在轉向非接觸式界面,以使客戶安心。 結果是 IHCL 的零接觸服務轉型,這是一套數字解決方案,適用於 Taj 和 Vivanta 等品牌的酒店。
  • 在印度,由於大流行,政府於 2021 年 9 月啟動了 NIDHI 2.0(國家酒店業綜合數據庫)計劃,以創建一個包含酒店業組成部分的數據庫,例如住宿、旅行社和旅行社。目標修理。 NIDHI 2.0 有望通過鼓勵所有酒店在平台上註冊來促進旅遊業的數字化。

酒店物業管理軟件市場的競爭對手分析

酒店物業管理軟件高度分散,許多全球參與者進入該市場。 市場上的主要參與者如 Oracle Corporation、Agilysys Inc.、Infor Inc.、Cenium AS Realpage Inc. 等都是這樣。 這些公司還進行了大量投資,為他們的客戶提供定制的解決方案。 此外,這個市場上的初創公司正在吸引投資者的資金。 市場上的主要參與者正在建立合作夥伴關係、合併、收購和投資以維持其市場地位。

  • 2022 年 2 月:Agilysys 與 IDeas 合作。 該合作夥伴關係是 IDeas 與三個 Agilysys 物業管理軟件解決方案(Visual One、LMS 和 Stay)之間的無縫雙向集成,服務於所有酒店細分市場。 通過將 Agilysys 的三個 PMS 解決方案(Visual One、LMS、Stay)與 IDeas G3 Revenue Management 系統集成,酒店可以適應不同的情況,優化價格並最大化收入績效。。

其他好處

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

內容

第一章介紹

  • 研究假設和市場定義
  • 調查範圍

第二章研究方法論

第 3 章執行摘要

第 4 章市場洞察

  • 市場概覽
  • 產業吸引力 - 波特五力分析
    • 市場製約因素
    • 新進入者的威脅
    • 買家的議價能力
    • 供應商的議價能力
    • 替代品的威脅
    • 競爭公司之間的敵對關係
  • 評估 COVID-19 對市場的影響

第 5 章市場動態

  • 市場驅動因素
    • 擴大中小型酒店的採用率
    • 專注於業務優化和客戶保留,推動新市場的增長
  • 市場挑戰
    • 與現有解決方案集成的挑戰

第 6 章市場細分

  • 通過部署
    • 本地
  • 按酒店規模
    • 中小型
    • 大規模
  • 按地區查看
    • 北美
      • 美國
      • 加拿大
    • 歐洲
      • 英國
      • 德國
      • 法國
      • 意大利
      • 其他歐洲地區
    • 亞太地區
      • 中國
      • 日本
      • 印度
      • 澳大利亞
      • 其他亞太地區
    • 世界其他地方
      • 拉丁美洲
      • 中東

第七章競爭格局

  • 公司簡介
    • Oracle Corporation
    • Agilysys Inc.
    • Infor Inc.
    • Cenium AS
    • Realpage Inc.
    • FCS Computer Systems
    • Hoteliga International S.p. z.o.o
    • Console Group
    • SkyTouch Solutions LLC
    • Maestro

第8章 投資分析

第9章 市場未來性

簡介目錄
Product Code: 66953

The hospitality property management software (PMS) market is expected to register a CAGR of 7.85% during the forecast period. The PMS software helps the hotel manage, organize, and schedule their mundane activities, including front office workflow, guest check-in, and checkout, assigning rooms to guests, delegating housekeeping tasks and billing, etc. In short, PMS automates and streamlines operations to save working hours and offer a better experience to guests.

Key Highlights

  • The hospitality property management system software market consists of established companies, such as Agilysys, with more than three decades of experience in the hospitality industry. In addition, the market has also seen the entry of large ERP vendors, such as Oracle and Infor, owing to the opportunities offered by cloud and third-party technology integrations.
  • The crowded hospitality market provides a huge opportunity for software vendors. So the market comprises significantly smaller vendors catering to a niche audience. However, new entrants are likely to encounter challenges in terms of competencies.
  • Artificial intelligence is likely to be a growth diver in the market as the hospitality industry moves toward personalization. For instance, a smart texting bot that leverages AI can keep the guestroom status up-to-date, enabling staff to be as responsive as possible. AI-enabled facial recognition is being viewed as another enhancement from the software perspective.
  • For the years ahead, a steady and improving economy is expected to support a healthy travel and lodging industry, which challenges hoteliers to manage their services better. Hotels are likely to seek ways to solve challenges for convenience and customization, which can be addressed by embracing software technology like PMS.
  • The COVID-19 pandemic created economic turmoil for small, medium, and large-scale companies worldwide. Also, country-wise lockdowns were inflicted by governments to minimize the spread of the virus that hit the industry. The impact of COVID-19 forced businesses to adhere to strict requirements to ensure the safety of their employees and customers.
  • Furthermore, the hospitality industry witnessed suspended operations with the closures of hotels in multiple countries. The adoption of software solutions is expected to increase after the lifting of lockdowns as the hospitality industry will take multiple preventive measures. After the pandemic, tourism and traveling are increasing, and the demand for hospitality is increasing, which propel the market.

Hospitality Property Management Software Market Trends

Cloud Deployment Segment Expected to Hold Major Market Share

  • Cloud computing is transforming the consumer experience at all levels of the value chain and making the possible a reality. Hotel analytics may provide guests with a smooth user experience and deeper insights into hospitality businesses, from a pleasant, no-surprises arrival to a quick and efficient exit.
  • Cloud-based PMS software has been driving revenues significantly, owing to the pricing flexibility it offers to the buyers of the market. According to StayTouch, a prominent hotel management software provider, companies often spend up to 75% of their IT budgets to maintain existing infrastructure, including the infrastructure for legacy PMS platforms (on-premise). Cloud-based solutions eliminate the installation costs, continual maintenance costs (for running on-site servers), and the costs of purchasing software licenses, upgrades, and integrations.
  • The advent of the cloud has expanded the applications furthermore. The cloud-based hospitality PMS software enables integration with platforms such as Point-of-sale(POS), guest data management, and loyalty tracking services.
  • Luxury hotels in various regions also look forward to partnering with PMS providers to deploy solutions and offer improved customer services. For instance, Hastings Hotels from Ireland partnered with Agilysys Inc. to deploy its Visual One PMS solution to achieve accuracy in managing inventory and save valuable staff time in delivering an enhanced guest experience.
  • Further, outdated property management systems are a significant obstacle to the effective functioning of hotels. It is only possible to maintain a business approach based on innovation and agility with the flexibility delivered through the features of an open API. Not only does this represent a viable future investment by implementing modern cloud-based management solutions, but it also helps improve the customer experience, which strongly depends on automation and convenience for most B2C services.

Asia-Pacific Expected to be the Fastest Growing Market

  • Despite global economic recessions and financial downfalls, the hospitality industry continues to grow in different corners of Asian countries with commendable services and launches of enchanting infrastructure. Asia-Pacific's fastest-growing hotel market is China, which plans to open many luxury hotels in the coming years.
  • Australia comes in second, followed by India and Indonesia. Thailand is next in line, with Vietnam just behind it, which shows that the luxury hotel market in Vietnam would, on average, be larger than in many other APAC nations. Such an initiative on newer hotel construction is expected to drive the market for PMS software in the coming years.
  • The largest project set to open in the APAC region in the coming years is the Mui Dinh Eco-Resort in Vietnam. Planned for the early year 2022, it would include 7,000 rooms and 500 ocean-facing villas and amenities, such as a theme park, a casino, a beach club, and a mountain clubhouse.
  • Moreover, due to COVID-19, the studied market is more focused on the contactless experience. In 2021, Taj Group in India decided to welcome guests with a zero-touch experience. The group has been moving toward a touchless interface to make customers feel safe. This resulted in creating IHCL's Zero-Touch Service Transformation, a suite of digital solutions across its hotels under its brands Taj, Vivanta, and others.
  • In India, due to the pandemic, the government launched the NIDHI 2.0 (National Integrated Database of Hospitality Industry) scheme in September 2021, aiming to maintain a database of hospitality sector components, such as accommodation units, travel agents, tour operators, and others. NIDHI 2.0 is expected to facilitate the digitalization of the tourism sector by encouraging all hotels to register themselves on the platform.

Hospitality Property Management Software Market Competitor Analysis

The hospitality property management software is highly fragmented, with many global players in the market. The key players in the market, like Oracle Corporation, Agilysys Inc., Infor Inc., and Cenium AS Realpage Inc, among others. Also, these companies are extensively investing in offering customized solutions to customers. Moreover, the startups in the market are attracting funding from investors. The Key players in the market are making partnerships, mergers, acquisitions, and investments to retain their market position.

  • February 2022: Agilysys partnered with IDeas. The partners include the seamless two-way integration between IDeas and three Agilysys property management software solutions servicing all hospitality market segments with Visual One, LMS, and Stay. Integrating Agilysys 3 PMS solutions(Visual One, LMS, Stay) and IDeas G3 Revenue Management system help hotel properties adjust to various conditions, optimize pricing and maximize revenue performance.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Market Restraints
    • 4.2.2 Threat of New Entrants
    • 4.2.3 Bargaining Power of Buyers
    • 4.2.4 Bargaining Power of Suppliers
    • 4.2.5 Threat of Substitute Products
    • 4.2.6 Intensity of Competitive Rivalry
  • 4.3 Assessment of the Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Growing Adoption from Small and Medium-Scale Hotels
    • 5.1.2 Stronger Emphasis on Business Optimization and Customer Retention to Drive Growth in New Markets
  • 5.2 Market Challenges
    • 5.2.1 Integration Challenges with Existing Solutions

6 MARKET SEGMENTATION

  • 6.1 By Deployment
    • 6.1.1 On-premise
    • 6.1.2 Cloud
  • 6.2 By Hotel Size
    • 6.2.1 Small and Medium-scale
    • 6.2.2 Large Scale
  • 6.3 By Geography
    • 6.3.1 North America
      • 6.3.1.1 United States
      • 6.3.1.2 Canada
    • 6.3.2 Europe
      • 6.3.2.1 United Kingdom
      • 6.3.2.2 Germany
      • 6.3.2.3 France
      • 6.3.2.4 Italy
      • 6.3.2.5 Rest of Europe
    • 6.3.3 Asia-Pacific
      • 6.3.3.1 China
      • 6.3.3.2 Japan
      • 6.3.3.3 India
      • 6.3.3.4 Australia
      • 6.3.3.5 Rest of Asia-Pacific
    • 6.3.4 Rest of the World
      • 6.3.4.1 Latin America
      • 6.3.4.2 Middle East

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Oracle Corporation
    • 7.1.2 Agilysys Inc.
    • 7.1.3 Infor Inc.
    • 7.1.4 Cenium AS
    • 7.1.5 Realpage Inc.
    • 7.1.6 FCS Computer Systems
    • 7.1.7 Hoteliga International S.p. z.o.o
    • 7.1.8 Console Group
    • 7.1.9 SkyTouch Solutions LLC
    • 7.1.10 Maestro

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET