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資訊技術服務管理的全球市場:成長,趨勢,及預測(2019年∼2024年)

Information Technology Service Management Market - Growth, Trends, and Forecast (2019 - 2024)

出版商 Mordor Intelligence LLP 商品編碼 911995
出版日期 內容資訊 英文 119 Pages
商品交期: 2-3個工作天內
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資訊技術服務管理的全球市場:成長,趨勢,及預測(2019年∼2024年) Information Technology Service Management Market - Growth, Trends, and Forecast (2019 - 2024)
出版日期: 2019年10月01日內容資訊: 英文 119 Pages
簡介

全球資訊技術服務管理市場在2019年∼2024年間,預測將以7.62%的年複合成長率成長。

本報告提供全球資訊技術服務管理市場相關調查,市場機會和趨勢,成長及阻礙因素,各佈署、用途、終端用戶、地區的市場分析,競爭情形,主要企業的簡介等資訊。

目錄

第1章 簡介

  • 調查成果
  • 調查的前提條件
  • 調查範圍

第2章 調查方法

第3章 摘要整理

第4章 市場動態

  • 市場概況
  • 市場成長及阻礙因素概要
  • 成長要素
    • 終端用戶產業整體的IT基礎設施的採用擴大
    • 為了管理/監視IT基礎設施性能的整合平台的需求高漲
  • 阻礙因素
    • ITSM實行的問題及SLA的質量標準的缺乏
  • 產業的魅力:波特的五力分析
    • 新加入廠商的威脅
    • 買主/消費者談判力
    • 供應商談判力
    • 替代產品的威脅
    • 產業內的競爭

第5章 市場區隔

  • 各部署
    • 雲端
    • 內部部署
  • 各用途
    • 結構管理
    • 性能管理
    • 網路管理
    • 資料庫管理系統
    • 其他
  • 各終端用戶
    • BFSI
    • 製造業
    • 政府、教育
    • IT、電訊
    • 零售
    • 旅遊、飯店
    • 醫療保健
    • 其他
  • 各地區
    • 北美
    • 歐洲
    • 亞太地區
    • 南美
    • 中東、非洲

第6章 競爭情形

  • 企業簡介
    • AASG Technologies Group, Inc.
    • Atlassian Corporation Plc
    • Axios Systems
    • BMC Software, Inc.
    • CA Technologies
    • Cherwell Software, LLC
    • Micro Focus International Plc
    • IBM Corporation
    • Ivanti
    • ServiceNow Inc.

第7章 投資分析

第8章 市場機會及今後趨勢

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目錄
Product Code: 65322

Market Overview

The information technology service management market is expected to grow registering a CAGR of 7.7%, during the forecast period (2019 - 2024). With the introduction of new technologies, the enterprises are looking to implement them in the quest to improve their services to benefit their customers. For instance, Artificial Intelligence (AI) has been integrated with ITSM.

  • There has been a shift in focus toward the management of IT services and their applications for both short and long-term strategic decisions. Enterprises are investing heavily in the ITSM applications that can replace their existing legacy systems, depending on the features and capabilities offered by them.
  • Moreover, the market is also witnessing the major transformation of business segments, such as retail, travel, and hospitality, among various others from the traditional systems to cloud-based systems, owing to the increasing IT penetration.
  • In addition to this, businesses are shifting toward cloud-based solutions as it is an affordable operating expense instead of deploying an investment-intensive high Capital expenditure IT infrastructure solutions on-premise. This is expected to drive the cloud-based information technology service management demand.
  • Implementing ITSM solutions help business by regularizing processes through structured delivery and documentation. ITSM also helps businesses by bringing actionable IT insights into the business that help in decision making.

Scope of the Report

Information technology service management (ITSM) is a term that describes a strategic approach to design, deliver, manage and improve the way businesses use information technology (IT). ITSM includes all the activities and processes that support service throughout its lifecycle such as problem and incident management, service management to change management, among others.

Key Market Trends

BFSI Sector is expected to Witness Significant Growth

  • Banks around the globe are undergoing a major digital transition and have witnessed enormous innovations in the past few years, especially in the information technology segment within the BFSI environment.
  • Moreover, FinTech has become common with an ever-evolving corporate and consumer focus. In addition to this, information technology has evolved from just a back-office function to a principal assistant in raising the value of a bank over time.
  • IT is now a vital part of every bank and it has achieved this by incorporating pro-active means, such as strengthening and instituting bank infrastructure related to security, communication, and networking, achieving inter-branch connectivity, among various other functions.
  • Thus, these factors are fueling IT adoption in the BFSI sector which is evident from the fact that banks across various regions are increasing their expenditure on IT. This is, in turn, driving the demand for ITSM solutions. Along with this, the growth in cloud computing in the banking sector is further expected to augment the demand for cloud-based ITSM solutions.

Asia Pacific is Expected to Witness Highest Growth

  • The Asia Pacific region is expected to witness the highest growth during the forecast period as the market is expected to be driven by the digitization initiatives of various governments in this region.
  • Apart from this, the rapid growth in cloud computing in this region is expected to act as a major driver for cloud-based ITSM solutions. For instance, the Digital India initiative continues to take shape, its goal is to provide government services to citizens electronically by improving IT infrastructure and by increasing Internet connectivity.
  • Moreover, the initiative's aims are to move legacy and on-premise systems to a cloud-based model or integrate with it, and the cloud platform is expected to host the delivery of e-services to citizens.
  • Economies like China, India, Japan, and South Korea are witnessing good investor interest in IT service management. Also, owing to the rise in the number of internet users in this region and increasing adoption of technologies like 4G LTE are also boosting the growth of the market.

Competitive Landscape

The information technology service management market is highly competitive owing to the presence of small and large players in the market operating their business in domestic as well as in the international market. The market appears to be moderately concentrated with the major players adopting strategies like product and service innovation and mergers and acquisitions. Some of the major players in the market are CA Technologies, IBM Corporation, ASG Technologies Group, Inc., Atlassian Corporation Plc among others.

  • March 2018 - Ivanti announced a cloud-delivered AI application for service management. The new cloud-based Hub and Bot can be fully integrated with the overall service management workflow
  • February 2018 - Cherwell Software, LLC announced a solution that blends Cisco's Application Centric Infrastructure with Cherwell's ITSM platform. It is designed to provide an accurate and up-to-date view of overall IT ecosystem

Reasons to Purchase this report:

  • The market estimate (ME) sheet in Excel format
  • Report customization as per the client's requirements
  • 3 months of analyst support

Table of Contents

1 INTRODUCTION

  • 1.1 Study Deliverables
  • 1.2 Study Assumptions
  • 1.3 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Introduction to Market Drivers and Restraints
  • 4.3 Market Drivers
    • 4.3.1 Growing Adoption of IT Infrastructure Across End User Industries
    • 4.3.2 Rising Demand for a Unified Platform to Manage and Monitor IT Infrastructure Performance
  • 4.4 Market Restraints
    • 4.4.1 Issues in ITSM Implementation and Lack of Quality Standards in SLA's
  • 4.5 Industry Attractiveness - Porter's Five Force Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers/Consumers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry

5 MARKET SEGMENTATION

  • 5.1 By Deployment
    • 5.1.1 Cloud
    • 5.1.2 On-premise
  • 5.2 By Application
    • 5.2.1 Configuration Management
    • 5.2.2 Performance Management
    • 5.2.3 Network Management
    • 5.2.4 Database Management System
    • 5.2.5 Other Applications
  • 5.3 By End User
    • 5.3.1 BFSI
    • 5.3.2 Manufacturing
    • 5.3.3 Government and Education
    • 5.3.4 IT and Telecommunication
    • 5.3.5 Retail
    • 5.3.6 Travel and Hospitality
    • 5.3.7 Healthcare
    • 5.3.8 Other End Users
  • 5.4 Geography
    • 5.4.1 North America
    • 5.4.2 Europe
    • 5.4.3 Asia-Pacific
    • 5.4.4 Latin America
    • 5.4.5 Middle East & Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 ASG Technologies Group, Inc.
    • 6.1.2 Atlassian Corporation Plc
    • 6.1.3 Axios Systems
    • 6.1.4 BMC Software, Inc.
    • 6.1.5 CA Technologies
    • 6.1.6 Cherwell Software, LLC
    • 6.1.7 Micro Focus International Plc
    • 6.1.8 IBM Corporation
    • 6.1.9 Ivanti
    • 6.1.10 ServiceNow Inc.

7 INVESTMENT ANALYSIS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS

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