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市場調查報告書

統一雲端通信(UCaaS)市場 - 成長,趨勢,及預測(2019年 - 2024年)

Unified Communication As-a-Service in Retail Market - Growth, Trends, and Forecast (2019 - 2024)

出版商 Mordor Intelligence LLP 商品編碼 871422
出版日期 內容資訊 英文 100 Pages
商品交期: 2-3個工作天內
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統一雲端通信(UCaaS)市場 - 成長,趨勢,及預測(2019年 - 2024年) Unified Communication As-a-Service in Retail Market - Growth, Trends, and Forecast (2019 - 2024)
出版日期: 2019年05月01日內容資訊: 英文 100 Pages
簡介

全球統一雲端通信(UCaaS)市場在2019年∼2024年間,預測將以超越16%的年複合成長率成長。

本報告提供全球統一雲端通信(UCaaS)市場的相關調查,市場概況和成長要素、阻礙因素,各地區市場分析,競爭情形,主要企業的簡介等資訊彙整。

目錄

第1章 簡介

  • 研究成果
  • 調查的前提條件
  • 調查範圍

第2章 調查方法

第3章 摘要整理

第4章 市場動態

  • 市場概況
  • 市場成長及阻礙因素的簡介
  • 市場成長要素
    • 為了強化客戶經驗與商店營運對IP應用的採用擴大
    • 對行動與BYOD的需求增加
    • 中小企業的需求
  • 市場阻礙因素
    • 限定商店基礎設施的現有系統整合到雲端
  • 產業的魅力 - 波特的五力分析
    • 新加入廠商的威脅
    • 買主/消費者談判力
    • 供應商談判力
    • 替代產品的威脅
    • 產業的競爭

第5章 技術概要

第6章 市場區隔

  • 各地區
    • 北美
    • 歐洲
    • 亞太地區
    • 其他

第7章 競爭情形

  • 企業簡介
    • RingCentral Inc.
    • 8X8 Inc.
    • Verizon Communications Inc.
    • Mitel Networks Corporation
    • Comcast Corporation
    • Vonage Holdins Inc.
    • West Corporation
    • Star2Star Communications LLC
    • DXC Technology Company
    • Tieto Oyj
    • IBM Corporation
    • Alcatel-Lucent USA Inc.
    • Cisco Systems Inc.

第8章 投資分析

第9章 市場機會及今後趨勢

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目錄
Product Code: 52188

Market Overview

The global unified communication as-a-service in retail market is expected to register a CAGR of over 16% during the forecast period (2019 - 2024). Unified Communications (UC) Solutions enables retailers to provide a rich platform for collaboration and smarter way to interact seamlessly, converging physical experiences with virtual, while reducing costs and enabling flexible expansions across the enterprise.

  • The lack of awareness of the technology is hindering the growth of the market. In one of the surveys done by Retail Week, it was figured out that more than 69% of retailers were not aware of Unified Communications Solutions and 38% of them said that they did not know the benefits of implementing the same.
  • The growing adoption of BYOD and other mobility solutions has been aiding the adoption of UCaaS solutions.
  • The growing adoption of IP applications to enhance customer experience & in-store operations are also expected to boost the growth of the market studied.

Scope of the Report

The changing consumer behavior has resulted in a dynamic shift in today's Retail Industry. From a single point of physical interaction to omnichannel interactions like web, mobile or social media, consumers today are demanding the need for providing enhanced shopping experience across all channels.

Key Market Trends

Increasing Small and Medium Scale Industries to Drive the Market

  • The dependency of small and medium-sized businesses (SMBs) on the cloud is proliferating and is expected to increase in the future. UCaaS has emerged as an ideal solution for SMBs, mainly when delivered in a cloud-based model.
  • These solutions combine real-time, integrated voice and collaboration capabilities, along with a flexible and scalable delivery model, making them well suited for SMBs. The primary benefit of UCaaS for SMBs is more about reducing costs than having an impact on business.
  • These businesses regard to cost savings, increased security, and simplified management as the significant benefits of deploying UCaaS. A recent study by ATT confirmed that two-thirds (67%) of small businesses (with fewer than 100 employees) use VoIP today. SMBs interested in hosted IP telephony and VoIP access service are likely to increase. Also, more than 70% of SMBs are expected to purchase new communication technologies in the next two years.

North America to Hold Major Share

  • The region has many brick-and-mortar stores are which increasingly offering Buy Online, Pickup In Store (BOPIS) and Buy Online, Return In Store (BORIS) flexibility. This is driving more calls for Return Merchandise Authorizations, inventory inquiries, and appointments for value-added services like installations and customizations.
  • Moreover, the region has the United States which has a well-established distribution channel for all forms of retail sales. The retail segment in the country employs around 29 million people and provides more than 42 million jobs. Sales in the sector are expected to increase by 3.4% year-on-year, with e-commerce retail sales expected to grow by 7-10%.
  • Further, the retailers in the region are scrambling to meet the expectations and demands of an increasingly digital customer base, asking for better co-operation and communication between the staff to provide seamless services to the customers. The companies in the region are further promoting UCaaS by providing innovative solutions.
  • For instance, Amazon USA has released Chime, a cloud-based UCaaS, hosted in Amazon Web Service's cloud. It provides video conferencing service to enterprises and works on both desktop & mobile phones. It was deployed in retailer Brooks Brothers' stores as a pilot project. Other retailers are expected to incorporate Chime in their stores, as the demand for UCaas in retail is expected to rise dramatically.

Competitive Landscape

The unified communications-as-a-service in retail market is moderately competitive. The companies in the market are strategically innovating, collaborating and expanding in providing sustainable solutions in order to withstand the growing competition in the market.

  • November 2018: Cisco introduced a cloud phone system, and three new collaboration products at its Partner Summit event in Las Vegas. The offering is centered on the integration of Cisco's BroadSoft business with the rest of the company's collaboration portfolio.

Reasons to Purchase this report:

  • The market estimate (ME) sheet in Excel format
  • Report customization as per the client's requirements
  • 3 months of analyst support

Table of Contents

1 INTRODUCTION

  • 1.1 Study Deliverables
  • 1.2 Study Assumptions
  • 1.3 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Introduction to Market Drivers and Restraints
  • 4.3 Market Drivers
    • 4.3.1 Growing Adoption of IP applications to Enhance Customer Experience & In-store Operations
    • 4.3.2 The Increased Demand for Mobility and BYOD
    • 4.3.3 Demand Small and Medium Sized Businesses
  • 4.4 Market Restraints
    • 4.4.1 Integration Existing System To Cloud Due To Limited To Store Infrastructures
  • 4.5 Industry Attractiveness - Porter's Five Force Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers/Consumers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry

5 TECHNOLOGY SNAPSHOT

6 MARKET SEGMENTATION

  • 6.1 Geography
    • 6.1.1 North America
      • 6.1.1.1 US
      • 6.1.1.2 Canada
    • 6.1.2 Europe
      • 6.1.2.1 UK
      • 6.1.2.2 Germany
      • 6.1.2.3 France
      • 6.1.2.4 Italy
      • 6.1.2.5 Rest of Europe
    • 6.1.3 Asia Pacific
      • 6.1.3.1 China
      • 6.1.3.2 India
      • 6.1.3.3 Japan
      • 6.1.3.4 Rest of Asia-Pacific
    • 6.1.4 Rest of World

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 RingCentral Inc.
    • 7.1.2 8X8 Inc.
    • 7.1.3 Verizon Communications Inc.
    • 7.1.4 Mitel Networks Corporation
    • 7.1.5 Comcast Corporation
    • 7.1.6 Vonage Holdins Inc.
    • 7.1.7 West Corporation
    • 7.1.8 Star2Star Communications LLC
    • 7.1.9 DXC Technology Company
    • 7.1.10 Tieto Oyj
    • 7.1.11 IBM Corporation
    • 7.1.12 Alcatel-Lucent USA Inc.
    • 7.1.13 Cisco Systems Inc.

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS

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