託管專用交換機(PBX)市場 - 成長,趨勢及預測(2019 - 2024年)

Hosted Private Branch Exchange (PBX) Market - Growth, Trends, and Forecast (2019 - 2024)

出版商 Mordor Intelligence LLP 商品編碼 866734
出版日期 內容資訊 英文 110 Pages
商品交期: 2-3個工作天內
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託管專用交換機(PBX)市場 - 成長,趨勢及預測(2019 - 2024年) Hosted Private Branch Exchange (PBX) Market - Growth, Trends, and Forecast (2019 - 2024)
出版日期: 2019年06月01日內容資訊: 英文 110 Pages




第1章 簡介

  • 研究成果
  • 調查的前提條件
  • 調查範圍

第2章 調查方法

第3章 摘要整理

第4章 市場動態

  • 市場概況
  • 市場成長及阻礙因素的簡介
  • 市場成長要素
    • 雲端的普及
    • 對企業等級的有效率的行動的需求高漲
  • 市場阻礙因素
    • 安全和隱私相關疑慮的增加
  • 產業的魅力 - 波特的五力分析
    • 新加入廠商的威脅
    • 買主/消費者談判力
    • 供應商談判力
    • 替代產品的威脅
    • 產業內的競爭

第5章 市場區隔

  • 各提供
    • 解決方案
    • 服務
  • 各終端用戶產業
    • BFSI
    • 製造業
    • 零售
    • 健康管理
    • 政府
    • 其他
  • 各地區
    • 北美
    • 歐洲
    • 亞太地區
    • 南美
    • 中東&非洲

第6章 競爭情形

  • 企業簡介
    • Exotel Techcom Pvt. Ltd.
    • Vonage
    • RingCentral Inc.
    • Atlantech Online Inc.
    • 3CX
    • Clearly Core Inc.
    • OnePipe Telecom
    • Zaplee Inc.

第7章 投資分析

第8章 市場機會及今後趨勢


Product Code: 66585

Market Overview

The hosted Private Branch Exchange (PBX) market is expected to register a CAGR of 15.2% during the forecast period of 2019 - 2024. Unlike a traditional PBX, which requires a large investment and ongoing maintenance and training, a hosted PBX is a cloud-based PBX system accessible via an IP network and thus extends the benefits associated with the cloud services.

  • The rising adoption of cloud technology has significantly boosted the adoption rate of hosted PBX. With the added compliance benefits, in addition to scalability, that the cloud provides, the adoption of PBX has been increased substantially by the users.
  • There has been a huge rise in demand for efficient mobility at the enterprise level. Hosted PBX solves this problem to a large extent. It provides businesses with the ability to manage their phone systems via a user-friendly control panel.
  • Security and privacy concerns have always stopped enterprises from adopting cloud technology. Thus, this also acts as a major restraint for the adoption of hosted PBX technology due to its dependence on the cloud.

Scope of the Report

Rather than being responsible for hardware, software, training, maintenance, and more, a hosted Private Branch Exchange (PBX) provider takes care of it all. In addition to being completely managed off-site, resulting in no IT or installation costs, a hosted PBX system also provides businesses with the ability to manage their phone systems via a user-friendly control panel. For these reasons and more, hosted PBX systems are becoming increasingly popular solutions for today's growing small to medium-sized business owners.

Key Market Trends

Owing to Increased Consumer Focus BFSI is Expected to Hold Significant Market Share

  • Banks are currently engaged with huge amounts of Feedback calls, EMI reminders via SMS and calls, document verification, etc. on a daily basis. The awareness about the products plays a big role in this industry and thus they have to be notified on a regular basis. All the activities can all be automated with the help of hosted Private Branch Exchange (PBX) to reduce manual efforts.
  • The outcome of the global financial crisis has seen major changes in the global banking system. Regulatory norms have tightened across global markets, customer experience is becoming the real differentiator in banking, and global capital flows have changed direction moving towards emerging markets. With an increasing number of complaints, the banks have to focus on customer retention in order to succeed.
  • To cater to this fast-paced environment, the financial industry needs to usher in transformational changes through modernization of their products, services, and processes. They must increase efficiencies, make business operations transparent, and gain customer trust and loyalty. It is no longer enough to offer simple and automated services. To build loyalty and drive profitability, financial organizations must anticipate customer needs and offer an engaging user experience.
  • With hosted PBX, there is no need to buy expensive hardware and software, pay for installation, and manage the system. You simply pay a monthly fee and enjoy all of the benefits of the service. For a bank with fewer than 300 lines, hosted PBX can provide with a multitude of features and benefits. For instance, a hosted PBX system is much less expensive than a traditional on-site system.

Asia-Pacific Expected to Witness Major Market Growth over the Forecast Period

  • With the increasing millennials engaging in the culture of startups, Hosted Private Branch Exchange (PBX) is projected to act as a game changer for the varied business requirements. With low disposable income, the small and medium scale business in nations emerging economies such as India does not have a chunk of money to invest in new upcoming technologies.
  • With the help of Hosted PBX, the business owner does not need to make a large upfront investment by purchasing an office telephone system and there is no need to maintain it. With a Hosted PBX solution the office telephone system is operated and maintained by your provider.
  • As businesses in India and China are focussing on expansion, they need solutions to facilitate their requirements. With the implementation of Hosted PBX, employees can work from anywhere when their office phone system is virtual. The business can have employees working from home, other offices, mobile phones, and even overseas.

Competitive Landscape

The hosted Private Branch Exchange (PBX) market consists of several players. In terms of market share, none of the players currently dominate the market. Due to the lucrative benefits that this market provides, new players are entering in large amount and thus, the market is getting fragmented. The players are heavily focussing on product innovation and expansion in order to gain a competitive advantage.

  • March 2019 - AVOXI announced a major expansion to its virtual number availability within its software platform. The latest release included local and toll-free business numbers in 41 countries and expands AVOXI's virtual phone number inventory across 160 countries, a new global benchmark.
  • December 2018 - AVOXI, the leading Communications as a Service (CaaS) provider to global contact centers, today announced a USD 10M financing round from Ballast Point Ventures. The investment will be used to accelerate product development, sales, and marketing efforts as the Company expands its global reach and Cloud Contact center service portfolio.

Reasons to Purchase this report:

  • The market estimate (ME) sheet in Excel format
  • Report customization as per the client's requirements
  • 3 months of analyst support

Table of Contents


  • 1.1 Study Deliverables
  • 1.2 Study Assumptions
  • 1.3 Scope of the Study




  • 4.1 Market Overview
  • 4.2 Introduction to Market Drivers and Restraints
  • 4.3 Market Drivers
    • 4.3.1 Rising Adoption of Cloud
    • 4.3.2 Rising Demand of Efficient Mobility at Enterprise Level
  • 4.4 Market Restraints
    • 4.4.1 Increased Security and Privacy Concerns
  • 4.5 Industry Attractiveness - Porter's Five Force Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers/Consumers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry


  • 5.1 By Offering
    • 5.1.1 Solution
    • 5.1.2 Services
  • 5.2 By End-user Industry
    • 5.2.1 BFSI
    • 5.2.2 Manufacturing
    • 5.2.3 Retail
    • 5.2.4 Healthcare
    • 5.2.5 Government
    • 5.2.6 Other End-user Industries
  • 5.3 Geography
    • 5.3.1 North America
    • 5.3.2 Europe
    • 5.3.3 Asia-Pacific
    • 5.3.4 Latin America
    • 5.3.5 Middle East & Africa


  • 6.1 Company Profiles
    • 6.1.1 Exotel Techcom Pvt. Ltd.
    • 6.1.2 Vonage
    • 6.1.3 RingCentral Inc.
    • 6.1.4 Atlantech Online Inc.
    • 6.1.5 3CX
    • 6.1.6 Clearly Core Inc.
    • 6.1.7 OnePipe Telecom
    • 6.1.8 Zaplee Inc.



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