表紙
市場調查報告書

全球聊天機器人市場:各種類(解決方案、服務)、引進類型(內部部署、雲端)、終端用戶產業(銀行、金融服務、保險、醫療、IT、通訊、零售、公共事業、政府)、地區(2018年∼2023年)

Chatbot Market - Growth, Trends, and Forecast (2020 - 2025)

出版商 Mordor Intelligence LLP 商品編碼 704897
出版日期 內容資訊 英文 120 Pages
商品交期: 2-3個工作天內
價格
全球聊天機器人市場:各種類(解決方案、服務)、引進類型(內部部署、雲端)、終端用戶產業(銀行、金融服務、保險、醫療、IT、通訊、零售、公共事業、政府)、地區(2018年∼2023年) Chatbot Market - Growth, Trends, and Forecast (2020 - 2025)
出版日期: 2020年01月01日內容資訊: 英文 120 Pages
簡介

全球聊天機器人市場,2017年價值9億4,655萬美元,預計從2017年到2023年以34.64%的年複合成長率發展,成長到2023年56億3,864萬美元規模的市場。

本報告提供全球聊天機器人市場調查,市場概要,各種類、引進類型、終端用戶產業,地區的市場規模的變化與預測,市場趨勢,市場規模的變化與預測,競爭情形,主要企業的簡介等全面性資訊。

目錄

第1章 簡介

  • 主要的調查成果
  • 調查的前提條件
  • 市場定義
  • 調查結果

第2章 研究途徑和方法論

第3章 摘要整理

第4章 市場動態

  • 市場概要
  • 產業價值鏈
  • 市場成長要素
    • 行動應用程式和網站應用的普及
    • 消費行為的理解
  • 市場阻礙因素
    • 認知度的不足和整合的複雜度
  • 波特的五力分析
    • 買方議價能力
    • 供給企業談判力
    • 新加入業者的威脅
    • 替代品的威脅
    • 競爭企業間的敵對關係
  • 技術概要

第5章 全球聊天機器人市場:各市場區隔

  • 各類型
    • 解決方案
    • 服務
  • 各引進類型
    • 內部部署
    • 雲端
  • 各終端用戶產業
    • 銀行、金融服務、保險
    • 醫療
    • IT、通訊
    • 零售
    • 公共事業
    • 政府
    • 其他(飯店,教育)
  • 各地區
    • 北美
    • 歐洲
    • 亞太地區
    • 南美
    • 中東、非洲

第6章 企業簡介

  • IBM
  • eGain Corporation
  • Nuance Communications
  • Creative Virtual Ltd
  • Artificial Solutions
  • Next IT Corp
  • ChattyPeople Chatbot
  • SMOOCH
  • MEOKAY
  • Botsify
  • Chatfuel
  • PullString Inc.
  • Bold360
  • Dialogflow
  • Amazon Web Services, Inc.
  • LiveChat, Inc.
  • LivePerson, Inc.

第7章 市場投資分析

第8章 市場機會

本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

目錄
Product Code: 63863

Market Overview

The chatbot market was valued at USD 17.17 billion in 2019, and is projected to reach USD 102.29 billion by 2025, registering a CAGR of 34.75% over the forecast period, 2020 - 2025. The demand for voice-activated smart devices is gaining high traction due to their high convenience and fully automated processes. Notably, smart speakers, in particular, is becoming ubiquitous.

  • A chatbot is basically an artificial intelligence powered application, which converses with a human being to solve a problem or to answer a certain query. This reduces the operational time and enhances efficiency, which is likely to boost the market growth.
  • Furthermore, according to Facebook as of early 2018, about 1.4 billion people used messenger applications and are rapidly willing to converse with a chatbot, which is expected to have a positive impact on the market growth over the forecast period.
  • Though the adoption of the chatbot is at a nascent stage, the adoption rate is increasing. But the relative lack of awareness and convenience has been one of the major issues identified over the last few years restraining the growth of the market, with some of the major vendors looking to address them by introducing interactive features in the product.
  • Additionally, in banking and financial industry, the attempt to mitigate the need for live call centers and slit excess costs which are very significantly visible can be achieved with the introduction of the chatbot.

Scope of the Report

A chatbot is an artificial intelligence (AI) software that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile apps or through the telephone.

Key Market Trends

Retail Sector to Witness High Growth

  • In today's times, the retail offerings are huge, which creates difficulty for a user to navigate through all of them. Though options, such as search and filter are provided by the companies, but they can be clumsy at time's for a user to navigate. In the retail industry, chatbot basically replicates the real-life experience of the store, wherein the users have to post their desired products and suggestions would be provided by the bot.
  • Many retail companies are incorporating their chatbot application to various widely-used messaging apps to offer rich customer experience and solve customer queries.
  • Global retail outlets, such as Domino's are leveraging the advantages of artificial intelligence and machine learning through chatbots, wherein a user can place an order directly through messenger. In February 2017, the company launched its first chatbot integrated with Facebook messenger, which is expected to have an immense impact on the market growth over the forecast period.

Asia Pacific to Witness the Highest Growth

  • In the Asia-Pacific region, there are numerous startups investing in chatbot technology and machine learning technology. Additionally, small and mid-sized enterprises are rapidly integrating the usage of chatbots in their customer service process offering seamless performance, handling a large number of consumers, and enhancing the customer-engagement techniques.
  • For instance, Singapore Life, a Singapore-based insurer, in June 2018, built self-learning chatbot, which made the company's services more accessible to the public through Facebook and other platforms and easier to understand, which is likely to boost the market growth in the region over the forecast period.
  • With the rapidly expanding information and communications technology infrastructure in leading economies such as China and India in this region, the market is expected to grow further.
  • With the massive population and rising adoption of smartphone users in the region, it is forming a highly promising consumer pool for chatbot market, especially for applications such as personal assistant.

Competitive Landscape

The chatbot market is highly competitive owing to the presence of many small and large players in the market. The market is moderately concentrated with the key players adopting strategies like product innovation to stay ahead of the competition. Some of the players in the market are IBM Corporation, Dialogflow (Google), Amazon Web Services, Inc. (Amazon Lex) among others.

  • May 2018: eGain launched Solve, a solution for Amazon Connect based on Amazon Web Services (AWS) cloud infrastructure, which is expected to enhance the consumer experience and mitigate the latency.
  • July 2018 - IBM introduced Watson Tone Analyzer, which is expected to make chatbots more astute to emotions, which is expected to boost the utilization and help the company to garner higher market share across the world.

Reasons to Purchase this report:

  • The market estimate (ME) sheet in Excel format
  • Report customization as per the client's requirements
  • 3 months of analyst support

Table of Contents

1 INTRODUCTION

  • 1.1 Study Deliverables
  • 1.2 Study Assumptions
  • 1.3 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Introduction to Market Drivers and Restraints
  • 4.3 Market Drivers
    • 4.3.1 Rising Domination of Messenger Applications
    • 4.3.2 Increasing Demand for Consumer Analytics
  • 4.4 Market Restraints
    • 4.4.1 Lack of Awareness and Integration Complexities
  • 4.5 Value Chain Analysis
  • 4.6 Industry Attractiveness - Porter's Five Force Analysis
    • 4.6.1 Threat of New Entrants
    • 4.6.2 Bargaining Power of Buyers/Consumers
    • 4.6.3 Bargaining Power of Suppliers
    • 4.6.4 Threat of Substitute Products
    • 4.6.5 Intensity of Competitive Rivalry

5 MARKET SEGMENTATION

  • 5.1 By Type
    • 5.1.1 Solution
    • 5.1.2 Service
  • 5.2 By Deployment
    • 5.2.1 Cloud
    • 5.2.2 On-premise
  • 5.3 By End-user Vertical
    • 5.3.1 BFSI
    • 5.3.2 Healthcare
    • 5.3.3 IT and Telecommunication
    • 5.3.4 Retail
    • 5.3.5 Utilities
    • 5.3.6 Government
    • 5.3.7 Other End-user Verticals
  • 5.4 Geography
    • 5.4.1 North America
    • 5.4.2 Europe
    • 5.4.3 Asia-Pacific
    • 5.4.4 Latin America
    • 5.4.5 Middle East & Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 IBM Corporation
    • 6.1.2 eGain Corporation
    • 6.1.3 Nuance Communications
    • 6.1.4 Creative Virtual Ltd
    • 6.1.5 Artificial Solutions Inc.
    • 6.1.6 Next IT Corp
    • 6.1.7 [24]7.ai, Inc.
    • 6.1.8 MEOKAY
    • 6.1.9 Botsify
    • 6.1.10 Chatfuel
    • 6.1.11 Bold360 ai
    • 6.1.12 Dialogflow (Google)
    • 6.1.13 Amazon Web Services, Inc. (Amazon Lex)
    • 6.1.14 LiveChat, Inc.

7 INVESTMENT ANALYSIS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS