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市場調查報告書
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1137938

保修管理系統市場 - COVID-19（2022-2027）的增長、趨勢、影響和預測

Warranty Management System Market- Growth, Trends, and Forecasts (2022 - 2027)
出版日期: | 出版商: Mordor Intelligence | 英文 100 Pages | 商品交期: 2-3個工作天內

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簡介目錄

到 2021 年，保修管理系統市場規模為 24.688 億美元，預計到 2027 年將達到 54.295 億美元，在預測期間（2022-2027 年）的複合年增長率為 14%。

隨著新技術的出現以及汽車和製造業競爭的加劇，世界各地的人們都希望自動化保修索賠管理流程。保修管理系統通過提供集成軟件來自動化和標準化保修相關程序，徹底改變了合同和保修管理。

主要亮點

  • 全球保修管理系統 (WMS) 市場研究提供準確和高質量的行業數據、收入預測和區域業務格局。在保修管理系統市場上運營的製造商正試圖在全球金融危機期間通過強制鎖定和業務關閉來保持運轉。公司正試圖通過引入創造性的解決方案來解決全球保修管理軟件市場的不確定性和障礙，從而重新建立業務。
  • 通過自動化保修索賠處理和跟蹤已安裝的基礎資產，保修管理解決方案使服務組織能夠在其整個生命週期內創建、管理、跟蹤和處理保修、索賠和資產。集成了人工智能 (AI) 和機器學習 (ML) 功能的下一代保修管理系統 (WMS)，可確保客戶滿意度。例如，總部位於加利福尼亞的軟件公司 Tavant Technologies 推廣端到端保修管理系統，幫助組織降低保修成本並改善售後體驗。因此，保修生命週期管理解決方案中的 AI 和 ML 創新正在推動市場發展。
  • 各行各業的製造商都在使用保修管理系統軟件作為營銷工具來標準化和自動化保修管理程序。該軟件允許製造商增加他們的客戶群，並更多地關注提供產品保修期可見性的能力。它還通過更好地與供應商、分銷商、渠道合作夥伴和客戶建立聯繫，幫助您更快地做出決策。Speridian Technologies 發現保修管理軟件簡化了程序，將索賠週期縮短了 18%，消除了重複案例，減少或削減了運輸成本，將利潤提高了 20%，並且更準確、更徹底地提供了準確的報告並要求使用保修管理系統。
  • 由於製造業和汽車行業的擴張，保修管理系統的全球市場正在擴大。對保修管理系統有吸引力的行業之一是汽車行業。換言之，汽車產業的發展正在加速市場的增長。
  • COVID-19 大流行的爆發已經影響了各種各樣的企業。汽車和運輸行業是受汽車行業供應鍊和產品需求中斷影響最大的行業之一。所有非必要服務的暫停減緩了對商用車和乘用車的需求。然而，經濟將逐漸復蘇並逐漸增長，通過在時間允許的情況下盡快恢復對保修管理系統的需求來幫助企業。

主要市場趨勢

雲佔據了很大的市場份額。

  • 雲服務在企業中不斷增長的需求和滲透預計將在未來幾年推動全球保修管理系統市場。用於企業建立和信息技術服務增長的創新基礎設施正在推動全球市場。
  • 在雲中實施保修管理系統可提供高可擴展性、靈活性和具有定義權限的共享。保證管理系統行業參與者正在滲透進入市場的機會。供應商開始在其保修管理系統中使用人工智能 (AI) 和基於雲的技術，以保持產品質量並提高生產力。
  • 此外，保修管理軟件可以很容易地與其他軟件集成，如非自願管理軟件、會計軟件等。因此，對基於雲的保修管理解決方案的需求不斷增長，因為一個軟件可以簡化許多流程。
  • 構成物聯網 (IoT) 的連接/智能設備和傳感器的激增，以及各種機器對機器 (M2M) 通信網絡生成的大量元數據，智能更新保修索賠流程，為客戶提供無縫連接它為製造商提供了交付體驗所需的全新洞察力。
  • 企業正在將數據遷移到雲端，行業參與者正在提供基於雲的解決方案，預計這將在預測期內推動市場增長。基於雲的物聯網平台支持從收集的數據中採取行動，包括預測建模、模擬、測試假設和報告。

美國擁有最大的市場份額。

  • 美國主導著全球保修管理系統市場。由於中小企業對數據安全的接受程度越來越高，該國正在經歷健康增長。
  • 推動中國保修管理系統市場增長的主要趨勢包括智能手機終端數量的增加以及影音終端、可穿戴終端和智能家居終端等智能終端的日益普及，以提供最佳的客戶體驗。採用保修管理解決方案
  • 歷史悠久且技術先進的區域參與者的強大存在在市場增長中發揮了重要作用。以美國為首的該地區國家的國內生產總值 (GDP) 高增長和良好的經濟穩定性支持了各行業的製造業和產品開發。隨著產量的增加，原始設備製造商 (OEM) 努力平衡供需，同時保持產品質量。因此，OEM 越來越多地在其整個供應鏈中採用保修管理系統。
  • 因此，數字服務的普及和技術進步，加上各行業較早採用最新技術，為該地區的增長提供了補充。該國還在保修管理系統方面進行了大量投資和技術進步。零售行業也開始採用保修管理系統，並且通過應用分析來改善客戶行為體驗，向有組織的零售業發生了重大轉變。
  • 預計該國將在預測期內主導市場，因為對保修管理系統的需求與汽車產品的銷售和物聯網設備的銷售直接相關。

競爭格局

由於參與者眾多，保修管理系統市場高度分散。市場上的主要參與者包括 IBM、Oracle、SAP 等。市場的最新發展包括：

  • 2022 年 8 月，北歐領先的拖拉機製造商芬蘭農業機械製造商 Valtra 聘請 Advian Solutions 改進其產品開發流程，以降低與拖拉機保修索賠相關的現場成本。
  • 2022年6月，FrogData推出了保修索賠數據平台WarrantyMind，旨在解決經銷商保修管理的關鍵問題，履行經銷商在車輛交付過程中銷售保修的承諾，我幫助實現了這一目標。

其他福利

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第 1 章 簡介

  • 研究假設和市場定義
  • 調查範圍

第二章研究方法論

第三章執行摘要

第四章市場動態

  • 市場概況
  • 市場驅動力
    • 汽車和製造業競爭加劇
    • 提高對 WMS 好處的認識
    • 保修成本增加
  • 市場製約因素
    • 缺乏合格和熟練的人員，缺乏最終用戶意識
    • 培訓費用高
  • 行業價值鏈分析
  • 行業吸引力——波特五力分析
    • 新進入者的威脅
    • 買方/消費者議價能力
    • 供應商的議價能力
    • 替代品的威脅
    • 競爭對手之間的競爭
  • COVID-19 市場影響評估

第五章市場細分

  • 按部署類型
    • 本地
    • 雲上
  • 按軟件類型
    • 保修智能
    • 理賠管理
    • 服務合同管理
    • 行政管理
  • 按組件
    • 解決方案
    • 服務（專業服務、託管服務）
  • 按最終用戶行業類型
    • 工業設備（重型機械、機械）
    • 汽車/運輸設備
    • 消費級Dural（主屋設備、空調設備）
    • 建築/建築材料
    • 其他行業（醫療器械、航空航天和國防等）
  • 按地區
    • 北美
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東/非洲

第 6 章 競爭格局

  • 公司簡介
    • Pegasystems Inc.
    • PTC Inc.
    • IFS Americas Inc
    • Tavant Technologies, Inc.
    • Tech Mahindra Limited
    • Evia Information Systems Pvt Ltd
    • Mize Inc
    • Oracle Corporation
    • IBM Corporation

第七章投資分析

第八章市場機會與未來趨勢

簡介目錄
Product Code: 66173

Warranty Management Systems Market size is valued at USD 2,468.8 Million in 2021 and is projected to reach USD 5,429.5 Million by 2027 at a CAGR of 14% during the forecast period (2022-2027). The emergence of new technologies and rising competition in automotive and manufacturing industries have stimulated the world population to automate their warranty claim management processes. Warranty management systems reinvent the contract and warranty management operations by offering integrated software to automate and standardize warranty-related procedures.

Key Highlights

  • The global Warranty Management System (WMS) market study provides precise and high-quality industry data, revenue projections, and business geographic landscape. Manufacturers operating in the warranty management system market are striving to keep their wheels turning during the global financial crisis due to forced lockdowns and businesses shutting down. Companies are attempting to re-establish their businesses by implementing creative solutions to deal with uncertainties and hurdles in the worldwide warranty management software market.
  • Through the automation of warranty claim handling and installed base asset tracking, the warranty management solution enables service organizations to create, administer, track, and process warranties, claims, and assets through their lifecycles. Next-gen warranty management systems (WMS) are integrated with artificial intelligence (AI) and machine learning (ML) capabilities to ensure customer satisfaction. For instance, California-based software company Tavant Technologies is promoting its end-to-end warranty management system that helps organizations reduce warranty costs and improve aftermarket experience. Thus, AI and ML innovations in warranty lifecycle management solutions drive the market.
  • Manufacturers in various industries utilize warranty management system software as a marketing tool to standardize and automate warranty management procedures. With this software, manufacturers may better concentrate on features that increase customer base and offer visibility into a product's warranty lifespan. By strengthening connections with suppliers, distributors, channel partners, and customers, the software also assists firms in making prompt decisions. Speridian Technologies claims that warranty management software streamlines the procedure and cuts the claim cycle by 18%, eliminates duplicate cases, boosts profit by up to 20% by cutting out or reducing shipping costs, and offers more accurate and thorough reporting, necessitating the use of the warranty management system.
  • The global market for warranty management systems is expanding due to expansion in the manufacturing and automotive industries. One of the attractive industries for warranty management systems is the automotive sector. So the development of the automotive industry is accelerating the market's growth.
  • The outbreak of COVID-19 pandemic has affected a wide range of businesses. The automotive & transportation industry is one of the most affected verticals due to disruption in the supply chain and product demand in the automotive sector. The need for commercial and passenger vehicles was slowed down due to the shutdown of all non-essential services. However, the economy is recovered slowly and gradually increased, which might assist the business with returning to its feet as quickly as time permits which will grow the demand for warranty management systems.

Key Market Trends

Cloud Has Significant Share In The Market.

  • The increasing demand and popularity of cloud services across enterprises are expected to boost the global warranty management system market in the upcoming years. Innovations and improved infrastructure for establishing businesses and growth in information and technology services drive the global market.
  • Implementing the warranty management system on-cloud provides high scalability, flexibility, and sharing capabilities with defined authority. The industry players in warranty management systems are penetrating the opportunity to tap the market. Vendors have started using artificial intelligence(AI) and cloud-based technologies in the warranty management system to maintain product quality and increase productivity.
  • Furthermore, the warranty management software can easily integrate with other software such as involuntary management software, accounting software, etc. As a result, they can use a single software to streamline many processes, which enhances the demand for cloud-based warranty Management solutions.
  • The proliferation of Connected/Smart devices and sensors that comprise the Internet of Things (IoT), as well as the amounts of metadata generated by different machine-to-machine (M2M) communications networks, would offer manufacturers a new level of insight needed to intelligently update the warranty claims process and deliver seamless customer experience.
  • The companies are migrating their data to the cloud, and industry players are offering the cloud-based solution, which is likely to boost market growth over the forecast period. The cloud-based IoT platform enables actions from the collected data, such as predictive modeling, simulation, test hypothesis, and reporting.

United States Has Largest Share In The Market.

  • The United States dominates the global warranty management system market. The country is witnessing healthy growth due to the rising acceptance of data security among small- and medium-scale firms.
  • The major trends responsible for the growth of the warranty management system market in the country include the growing number of smartphone devices and an increase in the adoption of intelligent devices, which contain Audio and Video devices, as well as Wearable and Smart Home devices, which creates the adoption of a warranty management solution to provide the best customer experience.
  • The strong presence of well-established and technologically advanced regional players has played a crucial role in market growth. The high growth rate of gross domestic product (GDP) and good economic stability of countries in the area, especially the U.S., supports the manufacturing sector and product development across various industries. With increased production, original equipment manufacturers (OEMs) work toward maintaining the balance between supply and demand while maintaining product quality. Hence, OEMs are increasingly adopting warranty management systems across their supply chain.
  • Therefore, the proliferation of digital services and technological advancements, coupled with the early adoption of the latest technologies in various sectors, supplement the region's growth. The country is also experiencing many investments and technological advancements in the warranty management system. The adoption of the warranty management system in the retail space is also emerging, as there is a considerable shift to organized retail to improve customer behavior experience through the application of analytics.
  • As the demand for the warranty management system is directly related to the sales of automobile products sales of IoT devices, therefore, the country is expected to dominate the market over the forecast period.

Competitive Landscape

The Warranty Management System Market is Highly Fragmented due to the presence of many players in the market. Some key players in the Market include IBM, Oracle, and SAP. Some of the recent developments in the market are

  • In August 2022, Valtra, an agricultural machinery manufacturer based in Finland and the leading tractor manufacturer in the Nordics, partnered with Advian Solutions to improve their product development process to cut field costs related to tractor warranty claims.
  • In June 2022, FrogData helped dealerships meet the commitments made when selling warranties during the vehicle delivery process with the launch of WarrantyMind, a data platform for warranty claims processing designed to solve critical warranty administration problems at dealerships.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Increasing Competition In Automotive And Manufacturing Industries
    • 4.2.2 Increasing Awareness About Benefits Of Wms
    • 4.2.3 Rising Warranty Expenditure
  • 4.3 Market Restraints
    • 4.3.1 Lack Of Qualified And Skilled Workforce And Lack Of Awareness Among End Users
    • 4.3.2 High Training Cost
  • 4.4 Industry Value Chain Analysis
  • 4.5 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers/Consumers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry
  • 4.6 Assessment of Impact of COVID-19 on the Market

5 MARKET SEGMENTATION

  • 5.1 By Deployment Type
    • 5.1.1 On-premises
    • 5.1.2 On-cloud
  • 5.2 By Software Type
    • 5.2.1 Warranty Intelligence
    • 5.2.2 Claim Management
    • 5.2.3 Service Contract
    • 5.2.4 Administration Management
  • 5.3 By Component
    • 5.3.1 Solutions
    • 5.3.2 Services (Professional and Managed Services)
  • 5.4 By End-user Industry Type
    • 5.4.1 Industrial Equipment (heavy Equipment and Machinery)
    • 5.4.2 Automotive and Transportation
    • 5.4.3 Consumer Durable (Major Residential Appliances and HVAC Systems)
    • 5.4.4 Construction/Building Materials
    • 5.4.5 Other Verticals (Medical Devices, Aerospace and Defense, etc.)
  • 5.5 Geography
    • 5.5.1 North America
    • 5.5.2 Europe
    • 5.5.3 Asia Pacific
    • 5.5.4 Latin America
    • 5.5.5 Middle East and Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 Pegasystems Inc.
    • 6.1.2 PTC Inc.
    • 6.1.3 IFS Americas Inc
    • 6.1.4 Tavant Technologies, Inc.
    • 6.1.5 Tech Mahindra Limited
    • 6.1.6 Evia Information Systems Pvt Ltd
    • 6.1.7 Mize Inc
    • 6.1.8 Oracle Corporation
    • 6.1.9 IBM Corporation

7 INVESTMENT ANALYSIS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS