封面
市場調查報告書
商品編碼
1433511

服務提供自動化:市場佔有率分析、產業趨勢、成長預測(2024-2029)

Service Delivery Automation - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)

出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3個工作天內

價格

本網頁內容可能與最新版本有所差異。詳細情況請與我們聯繫。

簡介目錄

服務提供自動化市場規模預計到2024年為306.5億美元,預計到2029年將達到91.9億美元,在預測期內(2024-2029年)成長27.25%,以複合年成長率成長。

服務交付自動化 - 市場

自動化使數位化企業和企業能夠轉變服務交付和營運,從而節省成本、提高準確性並提高生產力。透過產生有價值的資料、最佳化當前流程和營運以及預測何時、何地以及如何交付新產品和服務,推動更明智、更快速的決策。

主要亮點

  • 由於數位化勞動力的不斷採用以及各最終用戶領域業務流程自動化自動化解決方案的功能優勢,服務提供自動化市場正在不斷擴大。
  • 市場供應商正在透過添加新功能(例如自動化生命週期管理、工作負載管理、憑證管理、基於 SLA 的自動化、Citrix 自動化和新資料API)來增強其產品,以提供更高級的操作功能和安全功能。
  • 智慧流程自動化、巨量資料、物聯網、與其他工具的整合以及服務自動化工具的日益採用是推動自動化成長的關鍵因素。此外,自動化將創造更多就業機會,增加各行業對熟練勞動力的需求。
  • 然而,隨著新技術的快速引入,需要更多熟練的專業人員來開發和管理自動化流程可能會阻礙該市場的成長。為了跟上自動化進步的步伐,有必要對老化勞動力進行再培訓。
  • 由於線上零售額的增加,COVID-19感染疾病對市場產生了積極影響。此外,創新領導者和商業先驅可以使用人工智慧 (AI) 和機器學習 (ML) 為從人員配置到財務、開發和生產的各個方面開發完美的框架。

服務提供自動化市場趨勢

零售和消費品主導市場

  • 隨著預期交貨時間的縮短和訂單量的增加,自動化零售流程可以降低成本並加快訂單履行速度。零售商和電子商務組織正在轉向自主移動機器人 (AMR) 來滿足不斷成長的客戶需求並提高業務效率。
  • 這些機器人使用視覺攝影機、感測器、整合倉庫地圖和執行軟體系統來執行各種任務,在配送中心內選擇、移動和組織貨物,無需人工協助。
  • 亞馬遜的倉庫機器人也是減少體力勞動需求的有效方法,使它們成為零售業如何採用服務交付自動化的一個很好的例子。這些機器人主要用於設施內的重型起重、卸載、運輸和其他業務。由於物聯網、人工智慧和機器學習在倉儲領域的使用不斷增加,機器人市場預計很快就會擴大。
  • 倉儲機器人主要應用於電商產業,因為新型冠狀病毒改變了顧客的購買行為,顧客更喜歡線上上訂購。

亞太地區將經歷最高的成長

  • 亞太地區仍是自動化服務交付的重要市場。由於大中型企業對自動化的接受度不斷提高,亞太市場正在經歷健康擴張。
  • 數位技術的快速採用和向工業 4.0 的過渡目前正在影響亞洲的製造業。多家機器人製造商正在推出租賃模式,其明確目的是促進中小型製造商採用機器人。
  • 對自動化會計和流程管理的日益成長的需求正在推動印度自動化的擴張。印度的 BFSI、通訊和醫療保健產業是最早採用自動化技術的產業之一。
  • 銀行業的關鍵進步之一是自動化。它已發展成為影響金融業的重大技術進步。在國內,一些銀行已經實現了銀行業務某些方面的自動化。

服務提供自動化產業概述

服務交付自動化市場較為分散,許多大型企業都在爭取霸主地位。隨著公司尋求降低成本和提高客戶滿意度,對自動化服務的需求不斷增加,從而導致行業成長和競爭加劇。該市場的主要企業包括 Blueprism、Nice Systems 和 IBM,它們都提供有利於各行業的服務。為了擴大全球影響力並開拓新市場,服務提供自動化市場的許多供應商正在採取併購策略。

2023年1月,UiPath宣布對其平台進行重大升級。這將使客戶能夠透過將測試轉移到 UiPath 業務自動化平台來實現軟體測試實踐的現代化。 UiPath 為所有客戶提供本地可用的簡化且全面的軟體測試,使 CIO 和 IT 決策者能夠在單一平台上整合和自動化測試並節省金錢。這一發展體現了 UiPath 致力於為客戶提供創新、高效的解決方案的承諾,並進一步鞏固了其作為服務提供自動化市場主要企業的地位。

其他福利

  • Excel 格式的市場預測 (ME) 表
  • 3 個月分析師支持

目錄

第1章簡介

  • 研究假設和市場定義
  • 調查範圍

第2章調查方法

第3章執行摘要

第4章市場洞察

  • 市場概況
  • 產業吸引力-波特五力分析
    • 買方議價能力
    • 供應商的議價能力
    • 替代品的威脅
    • 新進入者的威脅
    • 競爭公司之間的敵對關係
  • COVID-19 對市場的影響

第5章市場動態

  • 市場促進因素
    • 提高業務效率的需要
    • 全行業成本降低
  • 市場限制因素
    • 缺乏熟練人才

第6章市場區隔

  • 按類型
    • IT流程自動化
    • 業務流程自動化
  • 按組織規模
    • 主要企業
    • 中小企業 (SME)
  • 按最終用戶產業
    • BFSI
    • IT
    • 通訊/媒體
    • 飯店/交通
    • 零售/消費品
    • 醫療保健和製藥
    • 製造/物流
    • 其他最終用戶產業
  • 按地區
    • 北美洲
    • 歐洲
    • 亞太地區
    • 拉丁美洲
    • 中東/非洲

第7章 競爭形勢

  • 公司簡介
    • Automation Anywhere Inc.
    • Uipath SRL
    • IPsoft Inc.
    • Blue Prism
    • Xerox Corporation
    • NICE Systems Ltd
    • Celaton Limited
    • Automation Anywhere Inc.
    • Arago GmbH
    • Accenture Inc.
    • AutomationEdge Technologies Inc.

第8章投資分析

第9章 市場的未來

簡介目錄
Product Code: 62364

The Service Delivery Automation Market size is estimated at USD 30.65 billion in 2024, and is expected to reach USD 9.19 billion by 2029, growing at a CAGR of 27.25% during the forecast period (2024-2029).

Service Delivery Automation - Market

Automation enables digitally equipped enterprises or businesses to transform their service delivery and operations, bringing cost savings, accuracy, and increased productivity. It generates valuable data, facilitating smarter and faster decision-making by optimizing current processes and operations and predicting when, where, and how to provide new products and services.

Key Highlights

  • The market for service delivery automation is expanding due to the growing adoption of a digital workforce and the functional advantages of automation solutions for business process automation across various end-user sectors.
  • Market vendors enhance their offerings by adding new features such as automation lifecycle management, workload management, credential management, SLA-based automation, Citrix automation, and new data APIs, attracting new industries looking for higher operational and security capabilities.
  • Smart process automation, big data, IoT, integration with other tools, and an increase in the adoption of service automation tools are the primary factors driving automation's growth. Furthermore, automation can create many jobs, driving demand for skilled workforces in different industries.
  • However, the need for more skilled professionals to develop and manage automation processes might hinder this market's growth as new technologies get introduced exponentially. There is a need to re-skill the aging workforce to keep pace with automation's evolution.
  • The COVID-19 pandemic positively impacted the market as online retail sales increased. Furthermore, using artificial intelligence (AI) and machine learning (ML), innovation leaders and business pioneers can develop the best frameworks for everything from staffing to finance and development to production.

Service Delivery Automation Market Trends

Retail and Consumer Goods to Dominate the Market

  • With decreasing expected delivery times and increasing order volumes, automating the retail process can reduce costs and speed up order handling. Retailers and e-commerce organizations are turning to autonomous mobile robots (AMRs) to meet growing customer demands and increase operational efficiencies.
  • These robots select, move, and organize goods inside distribution centers without human assistance, using vision cameras, sensors, integrated warehouse maps, and execution software systems to carry out various tasks.
  • Amazon's warehouse robots are also an effective way to reduce the demand for manual labor and provide an excellent example of how the retail sector is adopting service delivery automation. These robots are primarily used for heavy lifting, package retrieval, transportation, and other duties within the establishment. The market for robots is expected to expand shortly due to the increasing usage of the Internet of Things, artificial intelligence, and machine learning in the warehouse sector.
  • The e-commerce industry uses most warehouse robots as demand for same-day delivery or pickup increased with COVID-19 changing customer purchasing behavior, leading customers to prefer online ordering.

Asia-Pacific to Witness the Highest Growth

  • Asia Pacific area continues to be a significant market for automated service delivery. Due to large- and medium-sized businesses' increasing acceptance of automation, the Asia-Pacific market is expanding healthily.
  • The explosion of digital technology adoption and the transition to Industry 4.0 are now affecting the Asian manufacturing industry. Leasing models are being produced by several robot manufacturers with the express purpose of accelerating the adoption of the robot by small- to medium-sized manufacturers.
  • The rising need to automate accounting and process management is what is causing automation to expand in India. BFSI, telecom, and the healthcare industries in India were among the first to implement automation technologies.
  • One of the significant advancements in the banking sector is automation. It has evolved into a crucial technological advancement that has an impact on the financial industry. In the nation, some banks have already automated some of their banking procedures.

Service Delivery Automation Industry Overview

The market for service delivery automation is fragemented, with a number of major players vying for dominance. As companies increasingly seek to cut costs and improve customer satisfaction, automation services are in high demand, leading to growth in the industry and increased competition. Some of the key players in this market include Blueprism, Nice Systems, and IBM, all of which offer services that benefit a variety of industries. To expand their global outreach and tap into new markets, many vendors in the service delivery automation market are using merger and acquisition strategies..

In January 2023, UiPath announced significant upgrades to their platform, allowing customers to modernize their software testing practices by migrating testing to the UiPath Business Automation Platform. With streamlined and comprehensive software testing natively available to all customers, UiPath enables CIOs and IT decision-makers to save costs by consolidating and automating testing in a single platform. This development demonstrates UiPath's commitment to providing innovative and efficient solutions to its clients and further solidifies its position as a major player in the service delivery automation market.

In October 2022, Blue Prism announced a collaboration with SS&C to deliver a comprehensive intelligent automation package that combines robotic process automation (RPA), business process management (BPM), artificial intelligence (AI), and no-code services. This portfolio enables businesses to scale across the entire organization, unify the workforce, and improve customer, employee, and user journeys through the use of cutting-edge technologies like process intelligence, artificial intelligence (AI)/machine learning (ML), and intelligent document processing (IDP).

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Intensity of Competitive Rivalry
    • 4.2.5 Threat of Substitutes
  • 4.3 Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Need for Operational Efficiency
    • 5.1.2 Cost-cutting Across Industries
  • 5.2 Market Restraints
    • 5.2.1 Lack of Skilled Personnel

6 MARKET SEGMENTATION

  • 6.1 By Type
    • 6.1.1 IT Process Automation
    • 6.1.2 Business Process Automation
  • 6.2 By Organization Size
    • 6.2.1 Large Enterprises
    • 6.2.2 Small & Medium Enterprises (SMEs)
  • 6.3 By End-user Industry
    • 6.3.1 BFSI
    • 6.3.2 IT
    • 6.3.3 Telecommunication and Media
    • 6.3.4 Hospitality and Transportation
    • 6.3.5 Retail and Consumer Goods
    • 6.3.6 Healthcare and Pharmaceuticals
    • 6.3.7 Manufacturing and Logistics
    • 6.3.8 Other End-User Industries
  • 6.4 By Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia Pacific
    • 6.4.4 Latin America
    • 6.4.5 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Automation Anywhere Inc.
    • 7.1.2 Uipath SRL
    • 7.1.3 IPsoft Inc.
    • 7.1.4 Blue Prism
    • 7.1.5 Xerox Corporation
    • 7.1.6 NICE Systems Ltd
    • 7.1.7 Celaton Limited
    • 7.1.8 Automation Anywhere Inc.
    • 7.1.9 Arago GmbH
    • 7.1.10 Accenture Inc.
    • 7.1.11 AutomationEdge Technologies Inc.

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET