整合通訊即服務、服務 (UCaaS)的全球市場:趨勢、預測、主要企業、課題

本報告以全球整合通訊即服務、服務 (UCaaS) 市場為研究主題，提供策略的考察，主要供應商的市場佔有率、解決方案，各產業區隔的預測、趨勢，競爭情形，及投資分析等。

第1章 簡介

第2章 目前市場趨勢

第3章 市場考察

• 簡介
• 全球整合通訊即服務、服務 (UCaaS)的市場區隔、預測:各地區
  • 北美
  • 歐洲
  • 亞太地區
  • 南美
  • 中東、非洲
• 全球整合通訊即服務、服務 (UCaaS)的市場區隔、預測:各主要供應商
  • Microsoft
  • Tieto
  • Avaya
  • IBM
  • Cisco
  • Alcatel-Lucent
  • Verizon
  • Voss
  • CSC
  • NEC (日本電氣)
  • 其他

第4章 整合通訊即服務、服務 (UCaaS)的產業區分:預測、趨勢

• IT
• 醫療
• 專門服務
• 零售
• 銀行/基礎設施
• 製造
• 娛樂、媒體
• 旅遊、運輸/物流
• 中央政府
• 地方政府
• 通訊
• 法律服務
• 生命科學
• 其他

第5章 競爭情形

• 主要供應商比較調查
• 策略
• 革新、專利

第6章 課題

• 8x8, Inc.
• Mitel
• CallTower, Inc.
• Dimension Data
• KPN Getronics
• Engage2day
• Outsourcery
• Chinook Communications
• Consilium Software Pvt. Ltd.

第7章 投資分析

• 商務促進要素所扮演的角色
• 投資企業策略、近幾年的投資
• 近幾年的M&A

第8章 UCaaS的前途

The Global Unified Communications as a Service (UCaaS) market is valued at USD XX.XX billion in 2016 and is expected to reach a value of USD XX.XX billion by the end of 2022, growing at a projected CAGR of 14% during the forecast period of 2017 - 2022. Seamless communication across different levels of an organization is a key to its smooth functioning. A unified communications system helps in the integration of unified collaboration services such as telephoning, unified messaging, conferencing, collaboration platforms and applications which help in increasing employee productivity and customer loyalty. These goals are being achieved by enterprises with the help of unified communications as a service. UCaaS will be one of the key factors that will drive the unified communications market.

A unified communication solution can be an excellent technical service for a business, as it does reduce one's dependency on hardware propriety features.

The report also provides key insights into strategies, market shares and solutions of key vendors like Microsoft, Tieto, Avaya, IBM, Cisco, Alcatel-Lucent, Verizon, Voss, CSC and NEC in the UCaaS market.

DRIVERS

Unified communications as a Service (UCaaS) removes front-loaded capital, offers standard software on a per-seat basis, provides consistent service delivery, and offers hybrid models.

Through this, one can increase productivity and encourage cost savings.

RESTRAINTS

The biggest challenge for the unified communications market could be its interoperability problems, which could affect its growth.

Interoperability could be a problem given no one vendor can provide all the functionalities and capabilities that fall under the unified communications services.

WHAT THE REPORT OFFERS

The report covers the entire market in five parts:

Section 1 is introductory and Section 2 gives an overview of the UCaaS market. It delves into the technology snapshot, drivers and restraints, growth prospects and value-chain analysis of the industry.

Section 3 and 4 give a break down of the market by industries and regions and analyze the growth, trends and forecasts. The report also focuses on market share of major players, their products and services along with our analysts' views of the market. This is done with the aim to give a complete overview of the market to the reader and draw his or her own conclusions about the market.

Section 5 deals with the competition among UCaaS solution vendors and comparison of their products. This section speaks on the growth strategies adopted by some of the most active companies in this industry.

Section 6 analyzes key challengers in this market while Section 7 tells about the role played by business accelerators, mergers and acquisitions that happened over the previous year and the investment firms which are investing in this domain.

The last section gives a glimpse into what the future of the industry would be like five years from now. It includes answers to questions like, what policies would impact the market most, what growth strategies would be most successful, etc.

Table of Contents

1. Introduction

• 1.1 Research Methodology
• 1.2 Key Findings
• 1.3 Executive Summary

2. Current Market Trends

• 2.1 Market Overview
• 2.2 Technology Snapshot
• 2.3 Industry Usage
• 2.4 Factors Driving the Market
• 2.5 Factors Restraining the Market

3. Market Insights

• 3.1 Introduction
• 3.2 Market Segmentation and Forecast of Global Unified Communications as a Service (UCaaS) by Geography
• 3.2.1 North America
• 3.2.1.1 United States
• 3.2.1.2 Canada
• 3.2.1.3 Rest of North America
• 3.2.2 Europe
• 3.2.2.1 United Kingdom
• 3.2.2.2 Germany
• 3.2.2.3 France
• 3.2.2.4 Switzerland
• 3.2.2.5 Rest of Europe
• 3.2.2.6 Analyst view
• 3.2.3 Asia-Pacific
• 3.2.3.1 Japan
• 3.2.3.1 China
• 3.2.3.2 India
• 3.2.3.3 Rest of Asia-Pacific
• 3.2.3.4 Analyst View
• 3.2.4 Latin America
• 3.2.4.1 Brazil
• 3.2.4.2 Chile
• 3.2.4.3 Mexico
• 3.2.4.4 Rest of Latin America
• 3.2.4.5 Analyst View
• 3.2.5 Middle East and Africa
• 3.2.5.1 United Arab Emirates
• 3.2.5.2 South Africa
• 3.2.5.3 Israel
• 3.2.5.4 Rest of Middle East and Africa
• 3.2.5.5 Analyst View
• 3.3 Market Segmentation and Forecast of Global Unified Communications as a Service (UCaaS) Market by Key Vendors
• 3.3.1 Microsoft
• 3.3.1.1 Market Share and Forecast
• 3.3.1.2 Product Analysis
• 3.3.1.3 Analyst View
• 3.3.2 Tieto
• 3.3.2.1 Market Share and Forecast
• 3.3.2.2 Product Analysis
• 3.3.2.3 Analyst View
• 3.3.3 Avaya
• 3.3.3.1 Market Share and Forecast
• 3.3.3.2 Product Analysis
• 3.3.3.3 Analyst View
• 3.3.4 IBM
• 3.3.4.1 Market Share and Forecast
• 3.3.4.2 Product Analysis
• 3.3.4.3 Analyst View
• 3.3.5 Cisco
• 3.3.5.1 Market Share and Forecast
• 3.3.5.2 Product Analysis
• 3.3.5.3 Analyst View
• 3.3.6 Alcatel-Lucent
• 3.3.6.1 Market Share and Forecast
• 3.3.6.2 Product Analysis
• 3.3.6.3 Analyst View
• 3.3.7 Verizon
• 3.3.7.1 Market Share and Forecast
• 3.3.7.2 Product Analysis
• 3.3.7.3 Analyst View
• 3.3.8 Voss
• 3.3.8.1 Market Share and Forecast
• 3.3.8.2 Product Analysis
• 3.3.8.3 Analyst View
• 3.3.9 CSC
• 3.3.9.1 Market Share and Forecast
• 3.3.9.2 Product Analysis
• 3.3.9.3 Analyst View
• 3.3.10 NEC
• 3.3.10.1 Market Share and Forecast
• 3.3.10.2 Product Analysis
• 3.3.10.3 Analyst View
• 3.3.11 Others
• 3.3.11.1 Market Share and Forecast
• 3.3.11.2 Analyst View

4. Industry Segmentation by Unified Communications as a Service (UCaaS) - Forecast and Trends

• 4.1 Information Technology
• 4.2 Healthcare
• 4.3 Professional Services
• 4.4 Retail
• 4.5 Banking/Insurance
• 4.6 Manufacturing
• 4.7 Entertainment and media
• 4.8 Travel and Transport/Logistics
• 4.9 Federal Government
• 4.10 Local Government
• 4.11 Telecommunications
• 4.12 Legal Services
• 4.13 Life Sciences
• 4.14 Others

5. Competitive Landscape

• 5.1 Comparative Study of Solutions of Key Vendors
• 5.2 Strategies
• 5.3 Innovation and Patents

6. The Challengers

• 6.1 8x8, Inc.
• 6.2 Mitel
• 6.3 CallTower, Inc.
• 6.4 Dimension Data
• 6.6 KPN Getronics
• 6.7 Engage2day
• 6.8 Outsourcery
• 6.9 Chinook Communications
• 6.10 Consilium Software Pvt. Ltd.

7. Investment Analysis

• 7.1 Role of Business Accelerators
• 7.2 Investment Firms Strategies and Recent Investments
• 7.3 Recent Mergers and Acquisitions

8. Road Ahead for UCaaS

9 List of Tables

10 List of Figures

11 Abbreviations

12 Works Cited

13 Disclaimer