統一通信即醫療保健服務市場——增長、趨勢和預測 (2023-2028)
市場調查報告書
商品編碼
1273514

統一通信即醫療保健服務市場——增長、趨勢和預測 (2023-2028)

Unified Communications as a Service in Healthcare Market - Growth, Trends, and Forecasts (2023 - 2028)

出版日期: | 出版商: Mordor Intelligence | 英文 100 Pages | 商品交期: 2-3個工作天內

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簡介目錄

在預測期內,統一通信即服務市場預計將以 18.3% 的複合年增長率增長。

醫療保健行業需要專業人員快速響應以照顧患者。UcaaS 提供了這個機會來簡化溝通過程並提高患者護理質量。

主要亮點

  • 具有成本效益的基於雲的解決方案的出現導致了據報導 IT 預算緊張的醫療保健提供商的採用增加。醫療機構聯絡中心通過引入統一通信服務,構建PBX系統,無縫響應來自多個地點的客戶請求。
  • 基於雲的電話、消息傳遞和視頻會議等 UCaaS 解決方案使護理人員能夠實時訪問關鍵數據。韓國等世界各地的政府也在測試遠程醫療,以提供負擔得起的遠程患者護理,為 UCaaS 公司打開競爭環境。
  • 結合組織移動性,UCaaS 提供了許多好處,包括實時通信以即時定位和連接護理人員、有效的呼叫路由以及無論位置如何的快速連接(可以通過功能豐富的智能手機實現)。醫療保健組織可以製定規則來限制從急診室到手術的干擾和干擾。
  • 由於其簡單性,傳統 UC 系統受到大多數公司的青睞。大型企業對採用 UCC 服務猶豫不決,因為很難區分標準託管和託管 UCC 平台。從傳統的 PBX 通信遷移到 UCC 需要全體員工快速採用以充分利用其功能。因此,它會給企業 IT 部門帶來壓力並擾亂時間框架。
  • UCaaS 平台使醫療保健公司即使在大流行期間也能保持內部和外部通信。建立一個基於雲的平台,讓員工通過電話保持聯繫,通過視頻會議和在線醫生諮詢建立虛擬團隊會議,並使聯絡中心即使在醫院工作完成後也能維持客戶服務。大流行後,隨著醫療保健行業的數字化轉型,市場正在蓬勃發展。

統一通信即醫療保健服務的市場趨勢

UCaaS 在醫療保健領域的出現推動市場增長

  • 醫療保健行業的 UCaaS 是一種交付模型,其中各種通信和協作服務和應用程序外包給第三方提供商,並通過醫療保健行業範圍的網絡交付。UCaaS 技術包括在線狀態技術、視頻會議、企業消息傳遞和電話。
  • 此外,具有成本效益的基於雲的解決方案的出現導致 IT 預算有限的醫療保健提供商越來越多地採用該解決方案。使用 United Communications 的訂閱服務,醫療保健聯絡中心構建了一個 PBX 系統來無縫地服務來自多個位置的客戶請求。
  • 對優質醫療服務的需求非常高,尤其是考慮到大流行。此外,儘管在這一領域取得了一些技術進步,特別是在預後服務方面,但仍有改進的空間。
  • 人工智能的日益普及正在幫助組織實現數字化轉型的目標。AI 驅動的工具使組織能夠直觀地記錄通話、輕鬆轉錄和智能跟蹤發言者,以瞭解用戶需求並提供適當的服務。
  • 醫療保健組織對 BYOD 持樂觀態度,因為它改進了工作流程、降低了成本,並促進了對醫療法律條款(如平價醫療法案)的遵守。醫療保健利益相關者對在整個醫療保健行業採用 BYOD 表現出信心。根據飛利浦 2022 年的一項民意調查,57% 被歸類為數字健康技術和預測分析的早期採用者的醫療保健專業人員報告說,他們已採取措施解決健康不平等問題。這一比例高於全球平均水平 21%。
醫療保健市場中的統一通信即服務-IMG1

預計北美將佔據最大的市場規模

  • 雲中的統一通信即服務 (UCaaS) 是一種支持商業任務的數字化轉型。醫療保健中的 UCaaS 是一種將許多合作夥伴關係、通信應用程序和管理功能轉移到外部供應商並通過醫療保健行業網絡進行通信的方法。
  • 這一領域的雲採用,包括 EHR 系統和其他傳統上在客戶端-服務器架構上運行的企業應用程序的遷移,為 UC 運營商提供了在整個地區提供雲服務的機會。
  • 隨著 5G 和邊緣網絡的興起,供應商有望為北美的實時通信市場帶來激動人心的變化。憑藉改進的安全性、簡化的配置和一系列託管服務工具,UCaaS 提供了一個無限的創新服務競爭環境,可以幫助供應商在不久的將來最大限度地增加收入。
  • 此外,UCaaS 與組織移動性相結合,提供了多種好處,例如實時通信以立即定位和連接護理人員、更快的連接、有效的呼叫路由(無論位置如何)以及醫療機構。建立規則以便從急診室分心到手術可以縮小。
醫療保健市場中的統一通信即服務-IMG2

統一通信即醫療保健服務行業簡介

統一通信即服務市場高度分散,主要參與者包括 Ring Central Inc.、8X8 Inc.、Verizon Communications Inc. 和 Comcast Corporation Vonage Holdings Inc. (Ericsson)。然而,隨著 UCaaS 技術在醫療保健領域的進步,新進入者正在增加其在市場中的存在並擴大其在新興國家的業務發展。市場參與者正在採用合作夥伴關係、合併、創新和收購等戰略來加強他們的解決方案產品並獲得持續的競爭優勢。

  • 2022 年 11 月:澳大利亞大型醫療公司 Healius Ltd(Healius)選擇 RingCentral Inc. 為 UCaaS 和 CCaaS(聯絡中心即服務)提供集成解決方案。這項技術投資旨在通過首先增強語音基礎領域的溝通,並從長遠來看增加其他溝通渠道,來提升 Healius 在病理學和影像學方面的醫患體驗。RingCentral 平台提供的信息和見解也旨在提高員工隊伍和運營效率。
  • 2022 年 7 月:Ericsson完成對 Vonage Holdings Inc. (Vonage) 的收購,有助於Ericsson利用其技術領先地位為企業建立和擴展移動網絡業務的目標。Ericsson現在可以使用強大的構建模塊來提供全面的通信解決方案,包括通信平台即服務 (CPaaS)、UCaaS 和 CCaaS。

其他福利:

  • Excel 格式的市場預測 (ME) 表
  • 3 個月的分析師支持

目錄

第 1 章 簡介

  • 研究假設和市場定義
  • 本次調查範圍

第二章研究方法論

第三章執行摘要

第四章市場洞察

  • 市場概況
  • 工業吸引力——波特五力分析
    • 新進入者的威脅
    • 買方/消費者議價能力
    • 供應商的議價能力
    • 替代品的威脅
    • 競爭對手之間的競爭強度
  • COVID-19 對市場的影響
  • 技術快照

第五章市場動態

  • 市場驅動力
    • UCaaS 在醫療保健領域的興起
  • 市場挑戰
    • 遷移到現代統一通信的準備緩慢

第六章市場細分

  • 按地區
    • 北美
      • 美國
      • 加拿大
    • 歐洲
      • 德國
      • 英國
      • 法國
      • 歐洲其他地區
    • 亞太地區
      • 中國
      • 日本
      • 韓國
      • 亞太其他地區
    • 世界其他地區

第七章競爭格局

  • 公司簡介
    • Ring Central Inc.
    • 8X8 Inc.
    • Verizon Communications Inc.
    • Comcast Corporation
    • Vonage Holdings Inc.(Ericsson)
    • West Corporation
    • Star2Star Communications LLC
    • IBM Corporation
    • ALE International ALE USA Inc.

第八章投資分析

第 9 章 市場機會和未來趨勢

簡介目錄
Product Code: 50766

The unified communications-as-a-service market is expected to register a CAGR of 18.3% during the forecast period. The healthcare industry requires professionals to respond quickly to attend to the patient. UcaaS provides this opportunity to streamline communication processes and improve the quality of patient care.

Key Highlights

  • The advent of cost-effective cloud-based solutions has seen increased adoption from healthcare providers, often categorized as having minimum IT budgets. With the subscription-based United Communication services in place, the healthcare contact centers are establishing their PBX systems and seamlessly addressing multiple customer requests from multiple sites.
  • With UCaaS solutions, like cloud-based telephony, messaging, and video-conferencing, caregivers can access essential data in real time. Governments across regions, such as South Korea, are also testing telemedicine to provide affordable remote patient care, thus, giving scope for UCaaS companies.
  • UCaaS, coupled with organizational mobility, provides numerous advantages, like real-time communications to locate and connect the caregivers instantly, effective call routing, and faster connections regardless of location (possible through feature-rich smartphones), and also enables the healthcare organization to establish rules and reduce interruptions and distractions from ER rooms to surgeries.
  • Due to its simplicity, the old UC system is preferred by most enterprises. Large organizations are hesitant to employ UCC services since it is difficult for them to distinguish between standard hosted and managed UCC platforms. The move from traditional PBX communication to UCC will necessitate a faster adoption of the capabilities by the entire workforce to utilize the features thoroughly. As a result, pressure is placed on a company's IT department, which may disrupt the timeframe.
  • UCaaS platforms enable healthcare businesses to keep internal and external communications running during the COVID-19 pandemic by keeping workers connected by phone, setting up virtual team meetings through video conferencing and online doctor consultancy, and setting up cloud-based platforms that enable contact centers to keep up with customer service even when in-hospital work is being completed. Post-pandemic, the market is growing rapidly with the digital transformation of the healthcare sector.

Unified Communications as a Service in Healthcare Market Trends

Emergence of UCaaS in Healthcare Sector Drives the Market Growth

  • UCaaS in healthcare is a delivery model wherein various communication and collaboration services and applications are outsourced to a third-party provider and delivered over a network across the healthcare sector. UCaaS technologies include presence technology, video conferencing, enterprise messaging, and telephony.
  • Furthermore, the advent of cost-effective cloud-based solutions has seen increased adoption from healthcare providers, often categorized as having minimum IT budgets. With the subscription-based United Communication services in place, healthcare contact centers are establishing their PBX systems and seamlessly addressing multiple customer requests from multiple sites.
  • The need for high-quality healthcare services has become paramount, especially considering the pandemic. Moreover, there have been several technological advancements in this sector, especially in prognostic and diagnostic services; however, there is still room for improvement.
  • The increasing deployment of artificial intelligence has greatly aided organizations in catering to the digital transformation goal. AI-powered tools have allowed organizations to intuitively record calls, facilitate effortless transcriptions, and intelligently track speakers to understand users' needs and offer relevant services.
  • Healthcare organizations are optimistic about BYOD since it facilitates improved workflow, cost savings, and compliance with healthcare legislation provisions, such as the US Affordable Care Act. Healthcare players are showing confidence in adopting BYOD across the healthcare sector. According to Philips 2022 poll, 57% of healthcare professionals classified as early adopters of digital health technologies and predictive analytics reported having measures to address health disparities, compared to 21% of the global average.
Unified Communications as a Service in Healthcare Market - IMG1

North America is Expected to Register the Largest Market

  • Unified Communication as a Service (UCaaS) in the cloud is a digital transformation for reinforcing commercial tasks. UCaaS in healthcare is a conveyance methodology in which many partnerships, communication applications, and administrations are moved to an outsider supplier and conveyed across a network in the healthcare industry.
  • The cloud adoption in the sector, which includes moving EHR systems and other enterprise applications, which traditionally ran on client-server architectures, also provides scope for UC companies offering their services over the cloud on a subscription basis across the region.
  • As a result of the rise of 5G and edge networking, vendors could expect exciting changes in the real-time communication market in the North American region. UCaaS provides a place for endless creative services and a collection of managed services tools that may help suppliers maximize revenue generation in the near years due to improved security, simpler provisioning, and a set of managed services tools.
  • In addition, UCaaS, coupled with organizational mobility, provides several advantages, like real-time communications to instantly locate and connect caregivers, faster connections, and effective call routing, regardless of location, enabling healthcare organizations to establish rules and reduce distractions from ER rooms to surgeries.
Unified Communications as a Service in Healthcare Market - IMG2

Unified Communications as a Service in Healthcare Industry Overview

The unified communications-as-a-service market is highly fragmented, with significant players like Ring Central Inc., 8X8 Inc., Verizon Communications Inc., and Comcast Corporation Vonage Holdings Inc.(Ericsson). However, with the advancement in UCaaS technologies across the healthcare sector, new players are increasing their market presence and expanding their business footprint across emerging economies. Players in the market are adopting strategies such as partnerships, mergers, innovations, and acquisitions to enhance their solutions offerings and gain sustainable competitive advantage.

  • November 2022: Healius Ltd (Healius), one of Australia's leading healthcare corporations, selected RingCentral Inc. to deliver an integrated UCaaS and contact center as a service (CCaaS) solution. This technological investment is intended to improve the doctor and patient experience in Healius' pathology and diagnostic imaging practices by enhancing communications, first in the fundamental domain of speech and then adding other communication channels in the long run. The information and insights given by the RingCentral platform are also intended to increase workforce and operational efficiency.
  • July 2022: Ericsson completed its acquisition of Vonage Holdings Inc. (Vonage), contributing to Ericsson's goal of using technological leadership to build its mobile network business and expand into the enterprise. Ericsson now has access to strong building blocks allowing it to offer a comprehensive range of communications solutions, including Communications Platform as a Service (CPaaS), UCaaS, and CCaaS.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumption and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Force Analysis
    • 4.2.1 Threat of New Entrants
    • 4.2.2 Bargaining Power of Buyers/Consumers
    • 4.2.3 Bargaining Power of Suppliers
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Impact of COVID-19 on the Market
  • 4.4 Technology Snapshot

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Emergence of UCaaS in the Healthcare Sector
  • 5.2 Market Challenges
    • 5.2.1 Low Readiness to Move to Modern Unified Communications

6 MARKET SEGMENTATION

  • 6.1 By Geography
    • 6.1.1 North America
      • 6.1.1.1 United States
      • 6.1.1.2 Canada
    • 6.1.2 Europe
      • 6.1.2.1 Germany
      • 6.1.2.2 United Kingdom
      • 6.1.2.3 France
      • 6.1.2.4 Rest of Europe
    • 6.1.3 Asia-Pacific
      • 6.1.3.1 China
      • 6.1.3.2 Japan
      • 6.1.3.3 South Korea
      • 6.1.3.4 Rest of Asia-Pacific
    • 6.1.4 Rest of the World

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Ring Central Inc.
    • 7.1.2 8X8 Inc.
    • 7.1.3 Verizon Communications Inc.
    • 7.1.4 Comcast Corporation
    • 7.1.5 Vonage Holdings Inc. (Ericsson)
    • 7.1.6 West Corporation
    • 7.1.7 Star2Star Communications LLC
    • 7.1.8 IBM Corporation
    • 7.1.9 ALE International ALE USA Inc.

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS