BPO服務零售業的前五名新興產業指南-市場概要，競爭分析，預測(～2025年)

BPO Services Retail Top 5 Emerging Markets Industry Guide - Market Summary, Competitive Analysis and Forecast to 2025

出版日期: 2021年10月26日 | 出版商:

MarketLine | 英文 126 Pages | 訂單完成後即時交付

價格

全貌
簡介
目錄

簡介

本報告提供全球BPO服務零售業調查分析，提供各國分析，企業簡介等系統性資訊。

The Emerging 5 BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2016-20, and forecast to 2025). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

These countries contributed $37,974.4 million to the global bpo services industry in 2020, with a compound annual growth rate (CAGR) of -1.2% between 2007 and 2011. The top 5 emerging countries are expected to reach a value of $50,337.6 million in 2025, with a CAGR of 5.8% over the 2020-25 period.

Within the bpo services industry, China is the leading country among the top 5 emerging nations, with market revenues of $20,513.0 million in 2020. This was followed by India and South Africa with a value of $6,689.6 and $4,727.9 million, respectively.

China is expected to lead the bpo services industry in the top five emerging nations, with a value of $27,105.1 million in 2025, followed by India and South Africa with expected values of $8,855.9 and $6,049.3 million, respectively.

Scope

Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the emerging five bpo services market
Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the emerging five bpo services market
Leading company profiles reveal details of key bpo services market players' emerging five operations and financial performance
Add weight to presentations and pitches by understanding the future growth prospects of the emerging five bpo services market with five year forecasts
Compares data from Brazil, China, India, Mexico and South Africa, alongside individual chapters on each country

Reasons to Buy

What was the size of the emerging five bpo services market by value in 2020?
What will be the size of the emerging five bpo services market in 2025?
What factors are affecting the strength of competition in the emerging five bpo services market?
How has the market performed over the last five years?
What are the main segments that make up the emerging five bpo services market?

1 Introduction

1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions

2 Top 5 Emerging Countries BPO Services

2.1. Industry Outlook

3 BPO Services in South Africa

3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
3.6. Macroeconomic Indicators

4 BPO Services in Brazil

4.1. Market Overview
4.2. Market Data
4.3. Market Segmentation
4.4. Market outlook
4.5. Five forces analysis
4.6. Macroeconomic Indicators

5 BPO Services in China

5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
5.6. Macroeconomic Indicators

6 BPO Services in India

6.1. Market Overview
6.2. Market Data
6.3. Market Segmentation
6.4. Market outlook
6.5. Five forces analysis
6.6. Macroeconomic Indicators

7 BPO Services in Mexico

7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis
7.6. Macroeconomic Indicators

8 Company Profiles

8.1. Wipro Ltd
8.2. Genpact Ltd
8.3. TMF Group B.V.
8.4. HCL Technologies Limited
8.5. ISS AS
8.6. Infosys Limited
8.7. Capgemini SE
8.8. SYNNEX Corporation

9 Appendix

9.1. Methodology
9.2. About MarketLine

List of Tables

Table 1: Top 5 emerging countries bpo services industry, revenue ($m), 2016-25
Table 2: Top 5 emerging countries bpo services industry, revenue ($m), 2016-20
Table 3: Top 5 emerging countries bpo services industry forecast, revenue ($m), 2020-25
Table 4: South Africa bpo services market value: $ million, 2016-20
Table 5: South Africa bpo services market category segmentation: $ million, 2020
Table 6: South Africa bpo services market geography segmentation: $ million, 2020
Table 7: South Africa bpo services market value forecast: $ million, 2020-25
Table 8: South Africa size of population (million), 2016-20
Table 9: South Africa gdp (constant 2005 prices, $ billion), 2016-20
Table 10: South Africa gdp (current prices, $ billion), 2016-20
Table 11: South Africa inflation, 2016-20
Table 12: South Africa consumer price index (absolute), 2016-20
Table 13: South Africa exchange rate, 2016-20
Table 14: Brazil bpo services market value: $ million, 2016-20
Table 15: Brazil bpo services market category segmentation: $ million, 2020
Table 16: Brazil bpo services market geography segmentation: $ million, 2020
Table 17: Brazil bpo services market value forecast: $ million, 2020-25
Table 18: Brazil size of population (million), 2016-20
Table 19: Brazil gdp (constant 2005 prices, $ billion), 2016-20
Table 20: Brazil gdp (current prices, $ billion), 2016-20
Table 21: Brazil inflation, 2016-20
Table 22: Brazil consumer price index (absolute), 2016-20
Table 23: Brazil exchange rate, 2016-20
Table 24: China bpo services market value: $ billion, 2016-20
Table 25: China bpo services market category segmentation: $ billion, 2020
Table 26: China bpo services market geography segmentation: $ billion, 2020
Table 27: China bpo services market value forecast: $ billion, 2020-25
Table 28: China size of population (million), 2016-20
Table 29: China gdp (constant 2005 prices, $ billion), 2016-20
Table 30: China gdp (current prices, $ billion), 2016-20
Table 31: China inflation, 2016-20
Table 32: China consumer price index (absolute), 2016-20
Table 33: China exchange rate, 2016-20
Table 34: India bpo services market value: $ million, 2016-20
Table 35: India bpo services market category segmentation: $ million, 2020
Table 36: India bpo services market geography segmentation: $ million, 2020
Table 37: India bpo services market value forecast: $ million, 2020-25
Table 38: India size of population (million), 2016-20
Table 39: India gdp (constant 2005 prices, $ billion), 2016-20
Table 40: India gdp (current prices, $ billion), 2016-20
Table 41: India inflation, 2016-20
Table 42: India consumer price index (absolute), 2016-20
Table 43: India exchange rate, 2016-20
Table 44: Mexico bpo services market value: $ million, 2016-20
Table 45: Mexico bpo services market category segmentation: $ million, 2020
Table 46: Mexico bpo services market geography segmentation: $ million, 2020
Table 47: Mexico bpo services market value forecast: $ million, 2020-25
Table 48: Mexico size of population (million), 2016-20
Table 49: Mexico gdp (constant 2005 prices, $ billion), 2016-20
Table 50: Mexico gdp (current prices, $ billion), 2016-20
Table 51: Mexico inflation, 2016-20
Table 52: Mexico consumer price index (absolute), 2016-20
Table 53: Mexico exchange rate, 2016-20
Table 54: Wipro Ltd: key facts
Table 55: Wipro Ltd: Annual Financial Ratios
Table 56: Wipro Ltd: Key Employees
Table 57: Wipro Ltd: Key Employees Continued
Table 58: Genpact Ltd: key facts
Table 59: Genpact Ltd: Annual Financial Ratios
Table 60: Genpact Ltd: Key Employees
Table 61: Genpact Ltd: Key Employees Continued
Table 62: TMF Group B.V.: key facts
Table 63: TMF Group B.V.: Key Employees
Table 64: HCL Technologies Limited: key facts
Table 65: HCL Technologies Limited: Annual Financial Ratios
Table 66: HCL Technologies Limited: Key Employees
Table 67: HCL Technologies Limited: Key Employees Continued
Table 68: ISS AS: key facts
Table 69: ISS AS: Annual Financial Ratios
Table 70: ISS AS: Key Employees

List of Figures

Figure 1: Top 5 emerging countries bpo services industry, revenue ($m), 2016-25
Figure 2: Top 5 emerging countries bpo services industry, revenue ($m), 2016-20
Figure 3: Top 5 emerging countries bpo services industry forecast, revenue ($m), 2020-25
Figure 4: South Africa bpo services market value: $ million, 2016-20
Figure 5: South Africa bpo services market category segmentation: % share, by value, 2020
Figure 6: South Africa bpo services market geography segmentation: % share, by value, 2020
Figure 7: South Africa bpo services market value forecast: $ million, 2020-25
Figure 8: Forces driving competition in the bpo services market in South Africa, 2020
Figure 9: Drivers of buyer power in the bpo services market in South Africa, 2020
Figure 10: Drivers of supplier power in the bpo services market in South Africa, 2020
Figure 11: Factors influencing the likelihood of new entrants in the bpo services market in South Africa, 2020
Figure 12: Factors influencing the threat of substitutes in the bpo services market in South Africa, 2020
Figure 13: Drivers of degree of rivalry in the bpo services market in South Africa, 2020
Figure 14: Brazil bpo services market value: $ million, 2016-20
Figure 15: Brazil bpo services market category segmentation: % share, by value, 2020
Figure 16: Brazil bpo services market geography segmentation: % share, by value, 2020
Figure 17: Brazil bpo services market value forecast: $ million, 2020-25
Figure 18: Forces driving competition in the bpo services market in Brazil, 2020
Figure 19: Drivers of buyer power in the bpo services market in Brazil, 2020
Figure 20: Drivers of supplier power in the bpo services market in Brazil, 2020
Figure 21: Factors influencing the likelihood of new entrants in the bpo services market in Brazil, 2020
Figure 22: Factors influencing the threat of substitutes in the bpo services market in Brazil, 2020
Figure 23: Drivers of degree of rivalry in the bpo services market in Brazil, 2020
Figure 24: China bpo services market value: $ billion, 2016-20
Figure 25: China bpo services market category segmentation: % share, by value, 2020
Figure 26: China bpo services market geography segmentation: % share, by value, 2020
Figure 27: China bpo services market value forecast: $ billion, 2020-25
Figure 28: Forces driving competition in the bpo services market in China, 2020
Figure 29: Drivers of buyer power in the bpo services market in China, 2020
Figure 30: Drivers of supplier power in the bpo services market in China, 2020
Figure 31: Factors influencing the likelihood of new entrants in the bpo services market in China, 2020
Figure 32: Factors influencing the threat of substitutes in the bpo services market in China, 2020
Figure 33: Drivers of degree of rivalry in the bpo services market in China, 2020
Figure 34: India bpo services market value: $ million, 2016-20
Figure 35: India bpo services market category segmentation: % share, by value, 2020
Figure 36: India bpo services market geography segmentation: % share, by value, 2020
Figure 37: India bpo services market value forecast: $ million, 2020-25
Figure 38: Forces driving competition in the bpo services market in India, 2020
Figure 39: Drivers of buyer power in the bpo services market in India, 2020
Figure 40: Drivers of supplier power in the bpo services market in India, 2020
Figure 41: Factors influencing the likelihood of new entrants in the bpo services market in India, 2020
Figure 42: Factors influencing the threat of substitutes in the bpo services market in India, 2020
Figure 43: Drivers of degree of rivalry in the bpo services market in India, 2020
Figure 44: Mexico bpo services market value: $ million, 2016-20
Figure 45: Mexico bpo services market category segmentation: % share, by value, 2020
Figure 46: Mexico bpo services market geography segmentation: % share, by value, 2020
Figure 47: Mexico bpo services market value forecast: $ million, 2020-25
Figure 48: Forces driving competition in the bpo services market in Mexico, 2020
Figure 49: Drivers of buyer power in the bpo services market in Mexico, 2020
Figure 50: Drivers of supplier power in the bpo services market in Mexico, 2020
Figure 51: Factors influencing the likelihood of new entrants in the bpo services market in Mexico, 2020
Figure 52: Factors influencing the threat of substitutes in the bpo services market in Mexico, 2020
Figure 53: Drivers of degree of rivalry in the bpo services market in Mexico, 2020