市場調查報告書

全球業務流程外包(BPO)服務市場:至2024年的預測

Global Business Process Outsourcing (BPO) Services Market Research Report Forecast to 2024

出版商 Market Research Future 商品編碼 913701
出版日期 內容資訊 英文 140 Pages
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全球業務流程外包(BPO)服務市場:至2024年的預測 Global Business Process Outsourcing (BPO) Services Market Research Report Forecast to 2024
出版日期: 2019年09月30日內容資訊: 英文 140 Pages
簡介

全球業務流程外包(BPO)服務市場至2024年預計將以10.8%的年複合成長率成長,2024年達到3,352億3,000萬美元的規模。

本報告提供全球業務流程外包(BPO)服務市場的相關調查,市場機會,技術趨勢,成長及阻礙因素,各類型、組織規模、產業、地區的市場分析,競爭情形,主要企業的簡介等資訊。

目錄

第1章 摘要整理

第2章 市場介紹

  • 定義
  • 調查範圍
  • 市場結構

第3章 調查方法

  • 調查方法
  • 一次調查
  • 二次調查
  • 市場規模的估計
  • 預測模式
  • 前提條件的清單

第4章 市場洞察

第5章 市場動態

  • 簡介
  • 成長要素
  • 阻礙因素
  • 市場機會
  • 技術趨勢

第6章 市場要素分析

  • 價值鏈分析
  • 波特的五力分析

第7章 市場分析:各類型

  • 概要
  • IT外包
  • 財務、會計外包
  • 後勤部門的外包
  • 電子商務支援服務
  • 訓練、開發的外包
  • 其他

第8章 市場分析:各部署

  • 概要
  • 雲端
  • 內部部署

第9章 市場分析:各組織規模

  • 概要
  • 中小企業
  • 大企業

第10章 市場分析:各產業

  • 概要
  • 銀行、金融服務、保險(BFSI)
  • IT、通訊
  • 零售、消費品
  • 製造業
  • 醫療保健、生命科學
  • 政府、防衛
  • 其他

第11章 市場分析:各地區

  • 概要
  • 北美
    • 美國
    • 加拿大
    • 墨西哥
  • 亞太地區
    • 中國
    • 日本
    • 印度
    • 其他
  • 歐洲
    • 德國
    • 英國
    • 法國
    • 其他
  • 中東、非洲地區
  • 南美

第12章 競爭情形

  • 競爭概要
  • 主要的成長策略
  • 競爭基準
  • 儀表板:市場主要企業
  • 主要的開發、成長策略

第13章 企業簡介

  • ADP, LLC
  • Conduent Inc.
  • Accenture PLC
  • WNS (Holdings) Ltd
  • Capgemini
  • Infosys BPM Limited
  • IBM Corporation
  • Tata Consultancy Services Limited
  • TTEC Holdings, Inc.
  • Conneqt Business Solution Limited
  • Aegis
  • Tech Mahindra Limited
  • HCL Technologies Limited
  • eNoah
  • Genpact
目錄

Business Process Outsourcing (BPO) Services Market Research Report - Global Forecast till 2024

Global Business Process Outsourcing (BPO) Services Market Research Report: by type (IT outsourcing, finance and accounting outsourcing, back office outsourcing, e-commerce support services, training & development outsourcing, human resource and recruitment, procurement outsourcing and others), Deployment (On-Premise, Cloud), Organization Size (Large Enterprises), Industry Vertical (BFSI, IT & telecom, retail and consumer goods, manufacturing, healthcare & life sciences, government & defense and others) by Region - Forecast till 2024

Market Analysis

The process of outsourcing various business processes including IT, finance & accounting, back-office, e-commerce support, and other services is known as Business process outsourcing (BPO). Firms around the globe are outsourcing these business processes to focus on their core business efficiently. To make the offering more comprehensive, service providers are offering advanced technology-based BPO services. Presently the providers to make BPO services more effective are using the improved technologies like analytics, artificial intelligence (AI), and cloud processing. Throughout the years, firms have enhanced their investment in BPO services. Both large-, small- and medium-sized enterprises have been assigning budget for outsourcing their business process services. Companies are widely spending in outsourcing services. For the same, they are reviving their present contracts or switching towards new BPO service providers. Different investments in BPO services are underway and anticipated to take place during the year 2019-2020. For an example, Saudi Telecom is going to reinstate its contract for BPO services for worth USD 2 billion. Likewise, Bharti Airtel also revived a contract worth USD 2 billion for its BPO services for application development, maintenance, and infrastructure. Due to the rising competition, and the need to have an efficient business process, enterprises are inclined towards adopting BPO services which play a significant role in reducing capital and operational expenditure. BPO services help enterprises to focus on their core operation. Moreover, the introduction of advanced technology-based BPO services like AI, analytics, and cloud processing is further helping enterprises to gather up-to-date real-time data for taking accurate and enhanced business decisions. BPO services are also helping enterprises to save the cost related to infrastructure and technology. Outsourcing eliminates the need to invest in technology and infrastructure since outsourcing companies take the responsibility of various business processes and develop infrastructure for the same. The Global Business Process Outsourcing (BPO) Services Market is projected to develop at 10.8% CAGR with 335.23 billion in the year 2024 during the forecast period. The global business process outsourcing (BPO) service market has been segmented on the basis type, deployment, organization size, vertical, and region. By type, the business process outsourcing (BPO) Service has been segmented into IT outsourcing, finance and accounting outsourcing, back office outsourcing, e-commerce support services, training & development outsourcing, human resource and recruitment, procurement outsourcing and others. The IT outsourcing segment is responsible for the largest market share of 44.6% in the year 2018, growing at a CAGR of 9.4%, during the forecast period, 2019-2024. On the basis of deployment, Global Business Process Outsourcing (BPO) Services Market has been segmented into cloud and on-premise. The on-premise segment responsible for the greater market share in the year 2018; it is anticipated to register the higher CAGR during the forecast period. On the basis of organization size, the business process outsourcing (BPO) service market has been divided into small- and medium-sized enterprises and large enterprises. the larger market share in 2018 is held by the large enterprise segment and expected to register the higher CAGR of 8.5% during the forecast period. By industry vertical, the business process outsourcing (BPO) service has been categorized as BFSI, IT & telecom, retail and consumer goods, manufacturing, healthcare & life sciences, government & defense, and others. The BFSI segment was responsible for the major market share in the year 2018, with a market value of USD 59.28 billion, it is anticipated to register a CAGR of 9.6% during the forecast period. The IT & telecommunication segment was the second-major market in the year 2018; it is projected to register a CAGR of 9.8%.

Market Segmentation

Global Business Process Outsourcing (BPO) Services Market has been segmented into different segments. It is divided by type, by deployment, by organization size and by industry vehicle. By type the Global Business Process Outsourcing (BPO) Services Market can be divided into IT outsourcing, finance, and accounting outsourcing, back office outsourcing, e-commerce support services, training & development outsourcing, human resource and recruitment, procurement outsourcing, and others. Based on deployment the global business process outsourcing services market can be divided into cloud and on-premise. On the basis of organization size the Global Business Process Outsourcing (BPO) Services Market can be divided into small- and medium-sized enterprises and large enterprises. On the basis of industry vertical the market is segmented into BFSI, IT & telecom, retail and consumer goods, manufacturing, healthcare & life sciences, government & defense, and others.

Regional Analysis

Geographically, the global business process outsourcing (BPO) services market can be split into different regions like Asia-Pacific, North America, Europe, and the Middle East & Africa, and South America. North America leads the market in terms of market share in the business process outsourcing (BPO) service market. The market growth is motivated by the existence of several business process outsourcing (BPO) service providers that offer their services to regional as well as international end-users. The prominent players in the region are ADP, LLC, LP, IBM Corporation and TTEC Holdings, Inc. The third-largest market in the business process outsourcing (BPO) service market in the year 2018 was Europe. As per the MRFR analysis, Europe has been divided into the UK, Germany, France, and the rest of Europe. The UK is projected to responsible for the greatest market share, followed by Germany, France, and the rest of Europe. Factors responsible for market growth include rising number of small- and medium-sized enterprises who are changing towards adopting outsourcing services. In Europe, business process outsourcing (BPO) services are progressively being utilized by enterprises specifically in the IT and telecommunication, retail, and BFSI industries.

Major Players:

WNS (Holdings) Ltd, IBM Corporation, Capgemini, Genpact, Aegis Limited, HCL Technologies Limited, eNoah, and TTEC Holdings, Inc. , ADP, LLC, Conduent Inc., Accenture PLC, Conneqt, Tech Mahindra Limited, Tata Consultancy Services Limited and Infosys BPM Limited are some of the major players in the the global business process outsourcing (BPO) service market.

Table of Contents

1 Executive Summary

  • 1.1 Market Attractiveness Analysis

2 Market Introduction

  • 2.1 Definition
  • 2.2 Scope of the Study
  • 2.3 Market Structure

3 Research Methodology

  • 3.1 Research Process
  • 3.2 Primary Research
  • 3.3 Secondary Research
  • 3.4 Market Size Estimation
  • 3.5 Forecast Model
  • 3.6 List of Assumptions

4 Market Insights

5 Market Dynamics

  • 5.1 Introduction
  • 5.2 Drivers
    • 5.2.1 Increasing Adoption of BPO Services in the IT and Telecommunication Sector
    • 5.2.2 Increasing Investments by Enterprises for BPO
    • 5.2.3 Drivers Impact Analysis
  • 5.3 Restraints
    • 5.3.1 Data Privacy and Integrity
    • 5.3.2 Restraints Impact Analysis
  • 5.4 Opportunities
    • 5.4.1 Emergence of New Technologies
  • 5.5 Technological Trends
    • 5.5.1 Cloud Computing Technology and BPaaS offering
    • 5.5.2 Big data and Analytics

6 Market Factor Analysis

  • 6.1 Value Chain Analysis
    • 6.1.1 Technology & Software Providers
    • 6.1.2 BPO Service Providers
    • 6.1.3 End-Users
  • 6.2 Porter's Five Forces Model
    • 6.2.1 Threat of New Entrants
    • 6.2.2 Bargaining Power of Suppliers
    • 6.2.3 Threat of Substitutes
    • 6.2.4 Bargaining Power of Buyers
    • 6.2.5 Competitive Rivalry

7 Global BPO Services Market, by Type

  • 7.1 Overview
  • 7.2 IT Outsourcing
  • 7.3 Finance and Accounting Outsourcing
  • 7.4 Back Office Outsourcing
  • 7.5 E-Commerce Support Services
  • 7.6 Training & Development Outsourcing
  • 7.7 Training & Development Outsourcing
  • 7.8 Others

8 Global BPO Services Market, by Deployment

  • 8.1 Overview
  • 8.2 Cloud
  • 8.3 On-Premise

9 Global BPO Services Market, by Organization Size

  • 9.1 Overview
  • 9.2 Small- and Medium-Sized Enterprises
  • 9.3 Large Enterprises

10 Global BPO Services Market, by Vertical

  • 10.1 Overview
  • 10.2 Banking, Financial Services and Insurance (BFSI)
  • 10.3 IT and Telecommunications
  • 10.4 Retail and Consumer Goods
  • 10.5 Manufacturing
  • 10.6 Healthcare and Life Sciences
  • 10.7 Government and Defense
  • 10.8 Others

11 Global BPO Services Market, by Region

  • 11.1 Overview
  • 11.2 North America
    • 11.2.1 US
    • 11.2.2 Canada
    • 11.2.3 Mexico
  • 11.3 Asia-Pacific
    • 11.3.1 China
    • 11.3.2 Japan
    • 11.3.3 India
    • 11.3.4 Rest of Asia-Pacific
  • 11.4 Europe
    • 11.4.1 Germany
    • 11.4.2 UK
    • 11.4.3 France
    • 11.4.4 Rest of Europe
  • 11.5 Middle East and Africa
  • 11.6 South America

12 Competitive Landscape

  • 12.1 Competitive Overview
  • 12.2 Major Growth Strategy in the Global BPO Services Market
  • 12.3 Competitive Benchmarking
  • 12.4 Dashboard: The Leading Players in Global Business Process Outsourcing (BPO) Services Market
  • 12.5 Key Developments & Growth Strategies
    • 12.5.1 New Product Launch/Service Deployment
    • 12.5.2 Merger & Acquisition

13 Company Profile

  • 13.1 ADP, LLC
    • 13.1.1 Company Overview
    • 13.1.2 Financial Overview
    • 13.1.3 Products/Services/Solutions Offered
    • 13.1.4 Key Developments
    • 13.1.5 SWOT Analysis
    • 13.1.6 Key Strategies
  • 13.2 Conduent Inc.
    • 13.2.1 Company Overview
    • 13.2.2 Financial Overview
    • 13.2.3 Products/Services/Solutions Offered
    • 13.2.4 Key Developments
    • 13.2.5 SWOT Analysis
    • 13.2.6 Key Strategies
  • 13.3 Accenture PLC
    • 13.3.1 Company Overview
    • 13.3.2 Financial Overview
    • 13.3.3 Products/Services/Solutions Offered
    • 13.3.4 Key Developments
    • 13.3.5 SWOT Analysis
    • 13.3.6 Key Strategies
  • 13.4 WNS (Holdings) Ltd
    • 13.4.1 Company Overview
    • 13.4.2 Financial Overview
    • 13.4.3 Products/Services/Solutions Offered
    • 13.4.4 Key Developments
    • 13.4.5 SWOT Analysis
    • 13.4.6 Key Strategies
  • 13.5 Capgemini
    • 13.5.1 Company Overview
    • 13.5.2 Financial Overview
    • 13.5.3 Products/Services/Solutions Offered
    • 13.5.4 Key Developments
    • 13.5.5 SWOT Analysis
    • 13.5.6 Key Strategies
  • 13.6 Infosys BPM Limited
    • 13.6.1 Company Overview
    • 13.6.2 Financial Overview
    • 13.6.3 Products/Services/Solutions Offered
    • 13.6.4 Key Developments
    • 13.6.5 SWOT Analysis
    • 13.6.6 Key Strategies
  • 13.7 IBM Corporation
    • 13.7.1 Company Overview
    • 13.7.2 Financial Overview
    • 13.7.3 Products/Services/Solutions Offered
    • 13.7.4 Key Developments
    • 13.7.5 SWOT Analysis
    • 13.7.6 Key Strategies
  • 13.8 Tata Consultancy Services Limited
    • 13.8.1 Company Overview
    • 13.8.2 Financial Overview
    • 13.8.3 Products/Services/Solutions Offered
    • 13.8.4 Key Developments
    • 13.8.5 SWOT Analysis
    • 13.8.6 Key Strategies
  • 13.9 TTEC Holdings, Inc.
    • 13.9.1 Company Overview
    • 13.9.2 Financial Overview
    • 13.9.3 Products/Services/Solutions Offered
    • 13.9.4 Key Developments
    • 13.9.5 SWOT Analysis
    • 13.9.6 Key Strategies
  • 13.1 Conneqt Business Solution Limited
    • 13.10.1 Company Overview
    • 13.10.2 Financial Overview
    • 13.10.3 Products/Services/Solutions Offered
    • 13.10.4 Key Developments
    • 13.10.5 SWOT Analysis
  • 13.11 Aegis
    • 13.11.1 Company Overview
    • 13.11.2 Financial Overview
    • 13.11.3 Products/Services/Solutions Offered
    • 13.11.4 Key Developments
    • 13.11.5 Key Strategies
  • 13.12 Tech Mahindra Limited
    • 13.12.1 Company Overview
    • 13.12.2 Financial Overview
    • 13.12.3 Products/Services/Solutions Offered
    • 13.12.4 Key Developments
    • 13.12.5 SWOT Analysis
    • 13.12.6 Key Strategies
  • 13.13 HCL Technologies Limited
    • 13.13.1 Company Overview
    • 13.13.2 Financial Overview
    • 13.13.3 Products/Services/Solutions Offered
    • 13.13.4 Key Developments
    • 13.13.5 SWOT Analysis
    • 13.13.6 Key Strategies
  • 13.14 eNoah
    • 13.14.1 Company Overview
    • 13.14.2 Products/Services/Solutions Offered
    • 13.14.3 Key Developments
    • 13.14.4 Key Strategies
  • 13.15 Genpact
    • 13.15.1 Company Overview
    • 13.15.2 Financial Overview
    • 13.15.3 Products/Services/Solutions Offered
    • 13.15.4 Key Developments
    • 13.15.5 SWOT Analysis
    • 13.15.6 Key Strategies

List of Tables

  • TABLE 1 LIST OF ASSUMPTIONS
  • TABLE 2 GLOBAL BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 3 GLOBAL BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 4 GLOBAL BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 5 GLOBAL BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 6 GLOBAL BPO SERVICES MARKET, BY REGION, 2018-2024 (USD BILLION)
  • TABLE 7 NORTH AMERICA: BPO SERVICES MARKET, BY COUNTRY, 2018-2024 (USD BILLION)
  • TABLE 8 NORTH AMERICA: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 9 NORTH AMERICA: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 10 NORTH AMERICA: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 11 NORTH AMERICA: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 12 US: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 13 US: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 14 US: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 15 US: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 16 CANADA: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 17 CANADA: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 18 CANADA: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 19 CANADA: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 20 MEXICO: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 21 MEXICO: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 22 MEXICO: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 23 MEXICO: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 24 ASIA-PACIFIC: BPO SERVICES MARKET, BY COUNTRY, 2018-2024 (USD BILLION)
  • TABLE 25 ASIA-PACIFIC: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 26 ASIA-PACIFIC: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 27 ASIA-PACIFIC: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 28 ASIA-PACIFIC: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 29 CHINA: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 30 CHINA: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 31 CHINA: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 32 CHINA: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 33 JAPAN: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 34 JAPAN: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 35 JAPAN: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 36 JAPAN: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 37 INDIA: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 38 INDIA: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 39 INDIA: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 40 INDIA: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 41 REST OF ASIA-PACIFIC: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 42 REST OF ASIA-PACIFIC: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 43 REST OF ASIA-PACIFIC: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 44 REST OF ASIA-PACIFIC: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 45 EUROPE: BPO SERVICES MARKET, BY COUNTRY, 2018-2024 (USD BILLION)
  • TABLE 46 EUROPE: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 47 EUROPE: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 48 EUROPE: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 49 EUROPE: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 50 GERMANY: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 51 GERMANY: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 52 GERMANY: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 53 GERMANY: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 54 UK: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 55 UK: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 56 UK: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 57 UK: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 58 FRANCE: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 59 FRANCE: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 60 FRANCE: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 61 FRANCE: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 62 REST OF EUROPE: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 63 REST OF EUROPE: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 64 REST OF EUROPE: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 65 REST OF EUROPE: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 66 MIDDLE EAST AND AFRICA: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 67 MIDDLE EAST AND AFRICA: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 68 MIDDLE EAST AND AFRICA: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 69 MIDDLE EAST AND AFRICA: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 70 SOUTH AMERICA: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • TABLE 71 SOUTH AMERICA: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • TABLE 72 SOUTH AMERICA: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • TABLE 73 SOUTH AMERICA: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • TABLE 74 DASHBOARD: THE MOST ACTIVE PLAYER IN THE GLOBAL BUSINESS PROCESS OUTSOURCING (BPO) SERVICES MARKET
  • TABLE 75 NEW PRODUCT LAUNCH/SERVICE DEPLOYMENT
  • TABLE 76 MERGER & ACQUISITION

List of Figures

  • FIGURE 1 MARKET SYNOPSIS
  • FIGURE 2 MARKET ATTRACTIVENESS ANALYSIS: GLOBAL BUSINESS PROCESS OUTSOURCING SERVICE MARKET
  • FIGURE 3 GLOBAL BPO SERVICES MARKET: MARKET STRUCTURE
  • FIGURE 4 RESEARCH PROCESS OF MRFR
  • FIGURE 5 TOP DOWN & BOTTOM UP APPROACH
  • FIGURE 6 GLOBAL MARKET SIZE & MARKET SHARE BY REGION (2018 VS 2024)
  • FIGURE 7 NORTH AMERICA MARKET SIZE & MARKET SHARE BY COUNTRY (2018 VS 2024)
  • FIGURE 8 ASIA-PACIFIC MARKET SIZE & MARKET SHARE BY COUNTRY (2018 VS 2024)
  • FIGURE 9 EUROPE MARKET SIZE & MARKET SHARE BY COUNTRY (2018 VS 2024)
  • FIGURE 10 DRO ANALYSIS OF GLOBAL BPO SERVICES MARKET
  • FIGURE 11 NUMBER OF BPO DEALS FROM 2013-2017
  • FIGURE 12 DRIVERS IMPACT ANALYSIS: BPO SERVICES MARKET
  • FIGURE 13 RESTRAINTS IMPACT ANALYSIS: BPO SERVICES MARKET
  • FIGURE 14 VALUE CHAIN: GLOBAL BPO SERVICES MARKET
  • FIGURE 15 PORTER'S FIVE FORCES ANALYSIS OF THE GLOBAL BPO SERVICES MARKET
  • FIGURE 16 GLOBAL BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • FIGURE 17 GLOBAL BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • FIGURE 18 GLOBAL BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • FIGURE 19 GLOBAL BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • FIGURE 20 GLOBAL BPO SERVICES MARKET, BY REGION, 2018-2024 (USD BILLION)
  • FIGURE 21 NORTH AMERICA: BPO SERVICES MARKET, BY COUNTRY, 2018-2024 (USD BILLION)
  • FIGURE 22 NORTH AMERICA: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • FIGURE 23 NORTH AMERICA: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • FIGURE 24 NORTH AMERICA: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • FIGURE 25 NORTH AMERICA: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • FIGURE 26 ASIA-PACIFIC: BPO SERVICES MARKET, BY COUNTRY, 2018-2024 (USD BILLION)
  • FIGURE 27 ASIA-PACIFIC: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • FIGURE 28 ASIA-PACIFIC: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • FIGURE 29 ASIA-PACIFIC: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • FIGURE 30 ASIA-PACIFIC: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • FIGURE 31 EUROPE: BPO SERVICES MARKET, BY COUNTRY, 2018-2024 (USD BILLION)
  • FIGURE 32 EUROPE: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • FIGURE 33 EUROPE: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • FIGURE 34 EUROPE: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • FIGURE 35 EUROPE: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • FIGURE 36 MIDDLE EAST AND AFRICA: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • FIGURE 37 MIDDLE EAST AND AFRICA: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • FIGURE 38 MIDDLE EAST AND AFRICA: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • FIGURE 39 MIDDLE EAST AND AFRICA: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • FIGURE 40 SOUTH AMERICA: BPO SERVICES MARKET, BY TYPE, 2018-2024 (USD BILLION)
  • FIGURE 41 SOUTH AMERICA: BPO SERVICES MARKET, BY DEPLOYMENT, 2018-2024 (USD BILLION)
  • FIGURE 42 SOUTH AMERICA: BPO SERVICES MARKET, BY ORGANIZATION SIZE, 2018-2024 (USD BILLION)
  • FIGURE 43 SOUTH AMERICA: BPO SERVICES MARKET, BY VERTICAL, 2018-2024 (USD BILLION)
  • FIGURE 44 CONTRACTS & AGREEMENTS: THE MAJOR STRATEGY ADOPTED BY KEY PLAYERS IN THE GLOBAL BPO SERVICES MARKET
  • FIGURE 45 BENCHMARKING OF MAJOR COMPETITORS
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