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表紙
市場調查報告書

全球聊天機器人市場(∼2026):組件類型(基於規則/基於AI)/用法(客戶服務/客戶參與和保留)/路線/業務類別(TSM /金融)/行業/地區

Chatbot Market by Component, Type (Rule Based & AI Based), Application (Customer Service, Customer Engagement & Retention), Channel Integration, Business Function (ITSM, Finance), Vertical, and Region - Global Forecast to 2026

出版商 MarketsandMarkets 商品編碼 996708
出版日期 內容資訊 英文 324 Pages
訂單完成後即時交付
價格
全球聊天機器人市場(∼2026):組件類型(基於規則/基於AI)/用法(客戶服務/客戶參與和保留)/路線/業務類別(TSM /金融)/行業/地區 Chatbot Market by Component, Type (Rule Based & AI Based), Application (Customer Service, Customer Engagement & Retention), Channel Integration, Business Function (ITSM, Finance), Vertical, and Region - Global Forecast to 2026
出版日期: 2021年03月18日內容資訊: 英文 324 Pages
簡介

在預測期內,全球聊天機器人市場預計將以23.5%的複合年增長率增長,從2020年的29億美元增長到2026年的105億美元。

分析,人工智能和雲等技術的興起有望推動市場的增長。此外,越來越多尋求自助服務的客戶正在加速採用聊天機器人。同時,由於新的冠狀病毒感染(COVID-19)導致全球封鎖,預計2020年市場將略有放緩。

根據類型,預計基於AI的部門在預測期內將顯示出較高的複合年增長率。智能的客戶參與和自我學習流程有望推動市場增長。按行業劃分,醫療保健和生命科學領域預計將在預測期內以最高複合年增長率增長。

本報告探討了全球聊天機器人市場,市場定義和概述,價值鏈,冠狀病毒疾病分析(COVID-19)和其他市場影響因素,法律環境,技術。□專利趨勢摘要,案例研究,市場規模過渡/預測,組件類型/開發類別/路線/組織規模/業務類別/用途/行業/地區/主要國家等。

第1章簡介

第2章調查方法

第3章執行摘要

第4章重要注意事項

第5章市場概述

  • 市場發展
  • 市場架構
  • 市場動態
    • 促進因素
    • 抑製器
    • 市場機會
    • 挑戰
    • 累積增長分析
  • 案例研究
  • 價值鏈分析
  • 監管狀態
  • COVID-19的影響
  • 專利分析
  • 定價模型
  • 波特的五種力量分析
  • 場景
  • 技術分析

第6章市場分析/預測:按組成部分

  • 解決方案
    • 軟件
    • 平台
  • 服務
    • 託管服務
    • 專業服務

第7章市場分析/預測:按類型

  • 規則庫
  • AI基礎

第8章市場分析/預測:按部署類別

  • 內部部署

第9章市場分析/預測:按路線

  • 網站
  • 聯絡中心
  • 社交媒體
  • 移動應用

第10章市場分析/預測:按組織規模

  • 大公司
  • 中小企業

第11章市場分析/預測:按業務類別

  • IT服務管理
  • 人力資源
  • 銷售/市場營銷
  • 金融

第12章市場分析/預測:按應用

  • 客戶服務
  • 個人助理
  • 品牌推廣/廣告
  • 客戶參與度/客戶保留率
  • 數據隱私合規性
  • 員工敬業度和寄宿
  • 付款程序
  • 其他

第13章市場分析/預測:按行業分類

  • 銀行/金融服務/保險
  • IT/通訊
  • 零售/電子商務
  • 醫療保健/生命科學
  • 旅行/款待
  • 媒體娛樂
  • 運輸/物流
  • 政府
  • 其他

第14章市場分析/預測:按地區/主要國家/地區

  • 北美
  • 歐洲
  • 亞太地區
  • 中東/非洲
  • 拉丁美洲

第15章競爭情況

  • 概述
  • 市場評估框架
  • 市場份額
  • 主要公司收入分析
目錄
Product Code: TC 4647

The global Chatbot market size to grow from USD 2.9 billion in 2020 to USD 10.5 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 23.5% during the forecast period. The adoption of chatbot solutions is considerable and is projected to grow at a good pace in the coming years. One of the factors contributing to the growth of the chatbot market is the advent of technologies, such as analytics, AI, and cloud, which enable various industries to organize their operations. Furthermore, the increasing customer demand for self-services is accelerating the adoption of chatbots, thus offering a competitive advantage to businesses.

The chatbot market is estimated to witness a trivial slowdown in 2020 due to the global lockdown. The COVID-19 pandemic has increased the churn rate and shuddered almost every industry. The lockdown is impacting global manufacturing, and supply chains and logistics as the continuity of operations for various sectors is badly impacted. The sectors facing the greatest drawbacks are manufacturing, transportation and logistics, and retail and consumer goods. The availability of essential items is impacted due to the lack of manpower to work on production lines, supply chains, and transportation, although the essential items are exempted from the lockdown. The condition is expected to come under control by early 2021, while the demand for chatbot solutions and services is expected to increase due to the increasing demand for enhancing customer experience and building a personalized relationship with prospects. Several verticals would deploy a diverse array of chatbot solutions and services to enable digital transformation initiatives, which address mission-critical processes, improve operations, and differentiate customer viewing experiences. The reduction in operational costs, better customer experiences, resolution of customer queries, enhanced visibility into processes and operations, and improved real-time decision-making are key business and operational priorities that are expected to drive the adoption of chatbots.

The services segment is expected to grow at a higher CAGR during the forecast period

The global chatbot market is segmented on the basis of components into solutions and services. Based on the solutions segment, the market is divided into platform and software. The services segment is further divided into managed services and professional services. The services segment is expected to grow at a higher CAGR during the forecast period. The growing use of AI and analytics for policymaking, environmental analysis, and real-time decision-making is expected to increase the adoption of services.

The AI-based segment to grow at a higher CAGR during the forecast period

The global chatbot market is segmented on the baisis of type into into rule based and AI based. The AI-based segment is expected to at a higher CAGR during the forecast period. Due to intelligent customer engagement and the self-learning process, the AI-based segment is anticipated to register the fastest growth during the forecast period.

Among verticals, the healthcare and life sciences segment to grow at the highest CAGR during the forecast period

The chatbot market is segmented into the various verticals, particularly BFSI, IT and telecom, retail and eCommerce, healthcare and life sciences, transportation and logistics, government, travel and hospitality, media and entertainment, and others (education, energy and utilities, and manufacturing). Key factors favoring the growth of chatbots across these verticals include the rising technology advancements and growing availability of industry-specific chatbots. Healthcare and life sciences vertocal is expected to grow at the highest CAGR during the forecast period. Chatbots have the potential to revolutionize healthcare. They can substantially boost efficiency and improve the accuracy of symptom collection and ailment identification, preventive care, post-recovery care, and feedback procedures.

APAC to grow at a higher CAGR during the forecast period

The chatbot market has been segmented into five regions: North America, Europe, APAC, MEA, and Latin America. Among these regions, North America is projected to hold the largest market size during the forecast period. APAC is expected to grow at the highest CAGR during the forecast period. Countries in APAC are technology-driven and present major opportunities in terms of investments and revenue. These countries include China, Singapore, Japan, and India. Factors such as flexible economic conditions, industrialization- and globalization-motivated policies of governments, and digitalization are expected to support the growth of the chatbot market in APAC.

Breakdown of primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the chatbot market.

  • By Company: Tier I: 34%, Tier II: 43%, and Tier III: 23%
  • By Designation: C-Level Executives: 50%, Directors: 30%, and Others: 20%
  • By Region: North America: 25%, APAC: 30%, Europe: 30%, MEA: 10%, and Latin America: 5%

The report includes the study of key players offering chatbot solutions and services. It profiles major vendors in the global chatbot market. The major vendors in the global chatbot market are include IBM (US), Microsoft (US), Google (US), AWS (US), Nuance (US), Oracle (US), Creative Virtual (UK), Artificial Solutions (Spain), Kore.ai (US), Inbenta (US), [24]7.AI (US), Aivo (Argentina) ServiceNow (US), Conversica (US), Personetics (US), LiveChat (Poland), MindMeld (US), CogniCor (US), Gupshup (US), Contus (India), Chatfuel (US), KeyReply (Singapore), SmartBots (US), Yellow Messenger (India), Kevit (India), Yekaliva (India), and Pypestream (US).

Research Coverage

The market study covers the chatbot market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as components, type, application, organization size, deployment mode, vertical, and regions. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report

The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall chatbot market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 INTRODUCTION TO COVID-19
  • 1.2 COVID-19 HEALTH ASSESSMENT
    • FIGURE 1 COVID-19: GLOBAL PROPAGATION
    • FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES
  • 1.3 COVID-19 ECONOMIC ASSESSMENT
    • FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
    • 1.3.1 COVID-19 ECONOMIC IMPACT-SCENARIO ASSESSMENT
    • FIGURE 4 CRITERIA IMPACTING GLOBAL ECONOMY
    • FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY
  • 1.4 OBJECTIVES OF THE STUDY
  • 1.5 MARKET DEFINITION
    • 1.5.1 INCLUSIONS AND EXCLUSIONS
  • 1.6 MARKET SCOPE
    • 1.6.1 MARKET SEGMENTATION
    • 1.6.2 REGIONS COVERED
    • 1.6.3 YEARS CONSIDERED FOR THE STUDY
  • 1.7 CURRENCY CONSIDERED
    • TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018-2020
  • 1.8 STAKEHOLDERS
  • 1.9 SUMMARY OF CHANGES

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • FIGURE 6 CHATBOT MARKET: RESEARCH DESIGN
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
    • TABLE 2 PRIMARY INTERVIEWS
      • 2.1.2.1 Breakup of primary profiles
      • 2.1.2.2 Key industry insights
  • 2.2 ET BREAKUP AND DATA TRIANGULATION
    • FIGURE 7 DATA TRIANGULATION
  • 2.3 MARKET SIZE ESTIMATION
    • FIGURE 8 CHATBOT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
    • 2.3.1 TOP-DOWN APPROACH
    • 2.3.2 BOTTOM-UP APPROACH
    • FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS/SERVICES OF CHATBOT MARKET
    • FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/ SERVICES OF CHATBOT MARKET
    • FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF CHATBOT MARKET
    • FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF CHATBOT THROUGH OVERALL CHATBOT SPENDING
  • 2.4 MARKET FORECAST
    • TABLE 3 FACTOR ANALYSIS
  • 2.5 COMPANY EVALUATION MATRIX METHODOLOGY
    • FIGURE 13 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
  • 2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY
    • FIGURE 14 START-UP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
  • 2.7 ASSUMPTIONS FOR THE STUDY
  • 2.8 LIMITATIONS OF THE STUDY
  • 2.9 IMPLICATIONS OF COVID-19 ON THE CHATBOT MARKET
    • FIGURE 15 QUARTERLY IMPACT OF COVID-19 DURING 2020-2021

3 EXECUTIVE SUMMARY

    • TABLE 4 GLOBAL CHATBOT MARKET SIZE AND GROWTH RATE, 2015-2019 (USD MILLION, Y-O-Y %)
    • TABLE 5 GLOBAL CHATBOT MARKET SIZE AND GROWTH RATE, 2020-2026 (USD MILLION, Y-O-Y %)
    • FIGURE 16 SOLUTIONS SEGMENT TO HOLD LARGER MARKET SIZE IN 2020
    • FIGURE 17 SOFTWARE SEGMENT TO HOLD HIGHER MARKET SHARE IN 2020
    • FIGURE 18 PROFESSIONAL SERVICES SEGMENT TO HOLD LARGER MARKET SIZE IN 2020
    • FIGURE 19 SYSTEM INTEGRATION AND IMPLEMENTATION SEGMENT TO HOLD HIGHEST MARKET SHARE IN 2020
    • FIGURE 20 AI BASED CHATBOT SEGMENT TO HOLD HIGHER MARKET SIZE IN 2020
    • FIGURE 21 MOBILE APPLICATIONS SEGMENT TO HOLD HIGHEST MARKET SHARE IN 2020
    • FIGURE 22 SALES AND MARKETING SEGMENT TO HOLD LARGEST MARKET SIZE IN 2020
    • FIGURE 23 CUSTOMER SERVICE SEGMENT TO HOLD HIGHEST MARKET SHARE IN 2020
    • FIGURE 24 ON-PREMISES SEGMENT TO HOLD HIGHER MARKET SHARE IN 2020
    • FIGURE 25 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO HOLD LARGER MARKET SIZE IN 2020
    • FIGURE 26 RETAIL AND ECOMMERCE VERTICAL TO HOLD HIGHEST MARKET SHARE IN 2020
    • FIGURE 27 NORTH AMERICA TO HOLD HIGHEST MARKET SHARE AND ASIA PACIFIC TO GROW AT HIGHEST CAGR IN 2020

4 PREMIUM INSIGHTS

  • 4.1 ATTRACTIVE OPPORTUNITIES IN CHATBOT MARKET
    • FIGURE 28 ADVANCEMENTS IN TECHNOLOGY COUPLED WITH RISING CUSTOMER DEMAND FOR SELF-SERVICES OPERATIONS AND GROWTH IN NEED FOR 24**7 CUSTOMER SUPPORT AT LOWER OPERATIONAL COST TO DRIVE CHATBOT MARKET GROWTH
  • 4.2 CHATBOT MARKET: TOP THREE APPLICATIONS
    • FIGURE 29 DATA PRIVACY AND COMPLIANCE SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • 4.3 CHATBOT MARKET: BY COMPONENT AND TOP THREE VERTICALS
    • FIGURE 30 SOLUTION SEGMENT AND RETAIL AND ECOMMERCE VERTICAL SEGMENT TO HOLD HIGH MARKET SHARES IN 2020
  • 4.4 CHATBOT MARKET: BY REGION
    • FIGURE 31 NORTH AMERICA TO HOLD HIGHEST MARKET SHARE IN 2020

5 MARKET OVERVIEW

  • 5.1 INTRODUCTION
  • 5.2 CHATBOT: EVOLUTION
    • FIGURE 32 EVOLUTION OF CHATBOT MARKET
  • 5.3 CHATBOT: ARCHITECTURE
    • FIGURE 33 CHATBOT MARKET ARCHITECTURE
  • 5.4 MARKET DYNAMICS
    • FIGURE 34 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CHATBOT MARKET
    • 5.4.1 DRIVERS
      • 5.4.1.1 Advancements in technology, coupled with rising customer demand for self-service operations
      • 5.4.1.2 Growth in need for 24×7 customer support at a lower operational cost
      • 5.4.1.3 Increase in focus on customer engagement through various channels
    • 5.4.2 RESTRAINTS
      • 5.4.2.1 Inability to recognize customer intent and respond effectively
      • 5.4.2.2 Dearth of accuracy in user's voice authentication
    • 5.4.3 OPPORTUNITIES
      • 5.4.3.1 Initiatives toward the development of self-learning chatbots to deliver a more human-like conversational experience
      • 5.4.3.2 Rise in demand for AI-based chatbots to deliver enhanced customer experience
    • 5.4.4 CHALLENGES
      • 5.4.4.1 Lack of awareness about the effect of chatbot technology on various applications
    • 5.4.5 CUMULATIVE GROWTH ANALYSIS
  • 5.5 CASE STUDY ANALYSIS
    • 5.5.1 BANKBAZAAR IMPLEMENTED HAPTIK'S CHATBOT TO INCREASE CUSTOMER ENGAGEMENT AND ENHANCE CUSTOMER REACH
    • 5.5.2 LOREAL PARTNERED WITH AUTOMAT TO DEVELOP A MESSAGING CHATBOT TO INCREASE CUSTOMER ENGAGEMENT AND ENHANCE PRODUCTIVITY
    • 5.5.3 ZURICH INSURANCE GROUP WORKED WITH SPIXII TO DEVELOP ZARA CHATBOT FOR QUICK NOTIFICATIONS
    • 5.5.4 UBISEND OFFERS VANARAMA A LEASING CHATBOT SOLUTION TO ENABLE CUSTOMERS TO BROWSE AND HANDLE CUSTOMER QUERIES
    • 5.5.5 SIX PAYMENT SERVICES LTD. PARTNERED WITH ENTERPRISE BOT TO ENHANCE CUSTOMER SERVICE
    • 5.5.6 OYO INTEGRATED HAPTIK'S LIVE CHAT AGENT TOOL TO PROVIDE CUSTOMER SUPPORT AND HANDLE QUERY OVER WHATSAPP
    • 5.5.7 ELISA ESTONIA DEPLOYED MINDTITAN'S CHATBOT TO ANALYZE INCOMING CHATS AND IMPROVE CUSTOMER EXPERIENCE
    • 5.5.8 TIA SELECTED RASA'S NLU TO INCORPORATE HIPAA COMPLIANT AND IMPROVE EFFICIENCY
    • 5.5.9 SNAPS OFFERS NIKE A PERSONALIZED ENGAGEMENT MODEL TO INCREASE CUSTOMER ENGAGEMENT VIA MOBILE CHANNEL
    • 5.5.10 DREAM 11 IMPLEMENTED HAPTIK'S SUPPORT BOT TO ENHANCE CUSTOMER SUPPORT DURING SEASONAL SPIKE
    • 5.5.11 SEB RETAIL BANK ENHANCES THE EFFICIENCY OF INTERNAL AND EXTERNAL SUPPORT PROCESSES THROUGH IPSOFT'S AMELIA CHATBOT
  • 5.6 VALUE CHAIN ANALYSIS
    • FIGURE 35 VALUE CHAIN ANALYSIS
  • 5.7 REGULATORY LANDSCAPE
    • 5.7.1 GENERAL DATA PROTECTION REGULATION
    • 5.7.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT
      • 5.7.2.1 Payment card industry data security standard
      • 5.7.2.2 Financial industry regulatory authority
      • 5.7.2.3 Service organizational control 2
      • 5.7.2.4 Markets in financial instruments directive II
  • 5.8 CHATBOT MARKET: COVID-19 IMPACT
    • FIGURE 36 CHATBOT MARKET TO WITNESS MINIMAL SLOWDOWN IN GROWTH IN 2020
  • 5.9 PATENT ANALYSIS
    • 5.9.1 METHODOLOGY
    • 5.9.2 DOCUMENT TYPE
    • TABLE 6 PATENTS FILED
    • 5.9.3 INNOVATION AND PATENT APPLICATIONS
    • FIGURE 37 TOTAL NUMBER OF PATENTS GRANTED IN A YEAR, 2010-2020
      • 5.9.3.1 Top Applicants
    • FIGURE 38 TOP 12 COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS, 2010-2020
    • TABLE 7 TOP 20 PATENT OWNERS (US) IN CHATBOT MARKET, 2010-2020
  • 5.10 PRICING MODEL ANALYSIS
  • 5.11 PORTER'S FIVE FORCES ANALYSIS
    • FIGURE 39 PORTER'S FIVE FORCES ANALYSIS
    • 5.11.1 THREAT OF NEW ENTRANTS
    • 5.11.2 THREAT OF SUBSTITUTES
    • 5.11.3 BARGAINING POWER OF SUPPLIERS
    • 5.11.4 BARGAINING POWER OF BUYERS
    • 5.11.5 INTENSITY OF COMPETITIVE RIVALRY
  • 5.12 SCENARIO
    • FIGURE 40 CRITICAL FACTORS TO IMPACT THE GROWTH OF THE CHATBOT MARKET
  • 5.13 TECHNOLOGY ANALYSIS
    • 5.13.1 MACHINE LEARNING AND CHATBOT
    • 5.13.2 DEEP LEARNING AND CHATBOT
    • 5.13.3 NATURAL LANGUAGE PROCESSING AND CHATBOT
    • 5.13.4 AUTOMATED SPEECH RECOGNITION AND CHATBOT

6 CHATBOT MARKET, BY COMPONENT

  • 6.1 INTRODUCTION
    • 6.1.1 COMPONENTS: COVID-19 IMPACT
    • 6.1.2 COMPONENTS: CHATBOT MARKET DRIVERS
    • FIGURE 41 SERVICES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 8 CHATBOT MARKET SIZE BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 9 CHATBOT MARKET SIZE, BY COMPONENT, 2020-2026 (USD MILLION)
  • 6.2 SOLUTIONS
    • FIGURE 42 PLATFORM SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 10 CHATBOT MARKET SIZE BY COMPONENT , 2015-2019 (USD MILLION)
    • TABLE 11 CHATBOT MARKET SIZE, BY SOLUTION, 2020-2026 (USD MILLION)
    • 6.2.1 SOFTWARE
    • TABLE 12 SOFTWARE: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 13 SOFTWARE: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
    • 6.2.2 PLATFORM
    • TABLE 14 PLATFORM: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 15 PLATFORM: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 6.3 SERVICES
    • FIGURE 43 MANAGED SERVICES SEGMENT TO REGISTER HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 16 SERVICES: CHATBOT MARKET SIZE, BY TYPE, 2015-2019 (USD MILLION)
    • TABLE 17 SERVICES: CHATBOT MARKET SIZE, BY TYPE, 2020-2026 (USD MILLION)
    • 6.3.1 MANAGED SERVICES
    • TABLE 18 MANAGED SERVICES: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 19 MANAGED SERVICES: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
    • 6.3.2 PROFESSIONAL SERVICES
    • TABLE 20 PROFESSIONAL SERVICES: CHATBOT MARKET SIZE, BY TYPE, 2015-2019 (USD MILLION)
    • TABLE 21 PROFESSIONAL SERVICES: CHATBOT MARKET SIZE, BYTYPE, 2020-2026 (USD MILLION)
      • 6.3.2.1 Consulting
    • TABLE 22 CONSULTING MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 23 CONSULTING MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
      • 6.3.2.2 System Integration and Implementation
    • TABLE 24 SYSTEM INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 25 SYSTEM INTEGRATION AND IMPLEMENTATION MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
      • 6.3.2.3 Support and Maintenance
    • TABLE 26 SUPPORT AND MAINTENANCE MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 27 SUPPORT AND MAINTENANCE MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)

7 CHATBOT MARKET, BY TYPE

  • 7.1 INTRODUCTION
    • 7.1.1 TYPES: COVID-19 IMPACT
    • 7.1.2 TYPES: CHATBOT MARKET DRIVERS
    • TABLE 28 CHATBOT MARKET SIZE, BY TYPE, 2015-2019 (USD MILLION)
    • TABLE 29 CHATBOT MARKET SIZE, BY TYPE, 2020-2026 (USD MILLION)
  • 7.2 RULE BASED
    • TABLE 30 RULE BASED: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 31 RULE BASED: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 7.3 AI BASED
    • TABLE 32 AI BASED: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 33 AI BASED: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)

8 CHATBOT MARKET, BY DEPLOYMENT MODE

  • 8.1 INTRODUCTION
    • 8.1.1 DEPLOYMENT MODES: COVID-19 IMPACT
    • 8.1.2 DEPLOYMENT MODES: CHATBOT MARKET DRIVERS
    • FIGURE 44 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 34 CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015-2019 (USD MILLION)
    • TABLE 35 CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020-2026 (USD MILLION)
  • 8.2 ON-PREMISES
    • TABLE 36 ON-PREMISES: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 37 ON-PREMISES: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 8.3 CLOUD
    • TABLE 38 CLOUD: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 39 CLOUD: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)

9 CHATBOT MARKET, BY CHANNEL INTEGRATION

  • 9.1 INTRODUCTION
    • 9.1.1 CHANNEL INTEGRATIONS: COVID-19 IMPACT
    • 9.1.2 CHANNEL INTEGRATIONS: CHATBOT MARKET DRIVERS
    • FIGURE 45 SOCIAL MEDIA SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 40 CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2015-2019 (USD MILLION)
    • TABLE 41 CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2020-2026 (USD MILLION)
  • 9.2 WEBSITES
    • TABLE 42 WEBSITES: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 43 WEBSITES: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 9.3 CONTACT CENTERS
    • TABLE 44 CONTACT CENTERS: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 45 CONTACT CENTERS: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 9.4 SOCIAL MEDIA
    • TABLE 46 SOCIAL MEDIA: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 47 SOCIAL MEDIA: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 9.5 MOBILE APPLICATIONS
    • TABLE 48 MOBILE APPLICATIONS: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 49 MOBILE APPLICATIONS: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)

10 CHATBOT MARKET, BY ORGANIZATION SIZE

  • 10.1 INTRODUCTION
    • 10.1.1 ORGANIZATION SIZE: COVID-19 IMPACT
    • 10.1.2 ORGANIZATION SIZE: CHATBOT MARKET DRIVERS
    • FIGURE 46 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO WITNESS HIGHER GROWTH RATE DURING FORECAST PERIOD
    • TABLE 50 CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 51 CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020-2026 (USD MILLION)
  • 10.2 LARGE ENTERPRISES
    • TABLE 52 LARGE ENTERPRISES: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 53 LARGE ENTERPRISES: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 10.3 SMALL AND MEDIUM-SIZED ENTERPRISES
    • TABLE 54 SMALL AND MEDIUM-SIZED ENTERPRISES: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 55 SMALL AND MEDIUM-SIZED ENTERPRISES: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)

11 CHATBOT MARKET, BY BUSINESS FUNCTION

  • 11.1 INTRODUCTION
    • 11.1.1 BUSINESS FUNCTIONS: COVID-19 IMPACT
    • 11.1.2 BUSINESS FUNCTIONS: CHATBOT MARKET DRIVERS
    • FIGURE 47 FINANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 56 CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2015-2019 (USD MILLION)
    • TABLE 57 CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2020-2026 (USD MILLION)
  • 11.2 INFORMATION TECHNOLOGY SERVICE MANAGEMENT
    • TABLE 58 INFORMATION TECHNOLOGY SERVICE MANAGEMENT: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 59 INFORMATION TECHNOLOGY SERVICE MANAGEMENT: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 11.3 HUMAN RESOURCES
    • TABLE 60 HUMAN RESOURCES: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 61 HUMAN RESOURCES: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 11.4 SALES AND MARKETING
    • TABLE 62 SALES AND MARKETING: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 63 SALES AND MARKETING: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 11.5 FINANCE
    • TABLE 64 FINANCE: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 65 FINANCE: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)

12 CHATBOT MARKET, BY APPLICATION

  • 12.1 INTRODUCTION
    • 12.1.1 APPLICATIONS: COVID-19 IMPACT
    • 12.1.2 APPLICATIONS: CHATBOT MARKET DRIVERS
    • FIGURE 48 DATA PRIVACY AND COMPLIANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 66 CHATBOT MARKET SIZE, BY APPLICATION, 2015-2019 (USD MILLION)
    • TABLE 67 CHATBOT MARKET SIZE, BY APPLICATION, 2020-2026 (USD MILLION)
  • 12.2 CUSTOMER SERVICE
    • TABLE 68 CUSTOMER SERVICE: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 69 CUSTOMER SERVICE: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 12.3 PERSONAL ASSISTANT
    • TABLE 70 PERSONAL ASSISTANT: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 71 PERSONAL ASSISTANT: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 12.4 BRANDING AND ADVERTISEMENT
    • TABLE 72 BRANDING AND ADVERTISEMENT: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 73 BRANDING AND ADVERTISEMENT: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 12.5 CUSTOMER ENGAGEMENT AND RETENTION
    • TABLE 74 CUSTOMER ENGAGEMENT AND RETENTION: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 75 CUSTOMER ENGAGEMENT AND RETENTION: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 12.6 DATA PRIVACY AND COMPLIANCE
    • TABLE 76 DATA PRIVACY AND COMPLIANCE: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 77 DATA PRIVACY AND COMPLIANCE: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 12.7 EMPLOYEE ENGAGEMENT AND ON BOARDING
    • TABLE 78 EMPLOYEE ENGAGEMENT AND ON-BOARDING: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 79 EMPLOYEE ENGAGEMENT AND ON-BOARDING: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 12.8 PAYMENT PROCESSING
    • TABLE 80 PAYMENT PROCESSING: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 81 PAYMENT PROCESSING: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 12.9 OTHER APPLICATIONS
    • TABLE 82 OTHER APPLICATIONS: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 83 OTHER APPLICATIONS: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)

13 CHATBOT MARKET, BY VERTICAL

  • 13.1 INTRODUCTION
    • 13.1.1 VERTICALS: COVID-19 IMPACT
    • 13.1.2 VERTICALS: CHATBOT MARKET DRIVERS
    • FIGURE 49 HEALTHCARE AND LIFE SCIENCES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 84 CHATBOT MARKET SIZE, BY VERTICAL, 2015-2019 (USD MILLION)
    • TABLE 85 CHATBOT MARKET SIZE, BY VERTICAL, 2020-2026 (USD MILLION)
  • 13.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
    • TABLE 86 BANKING FINANCIAL SERVICES AND INSURANCE: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 87 BANKING FINANCIAL SERVICES AND INSURANCE: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 13.3 INFORMATION TECHNOLOGY AND TELECOM
    • TABLE 88 IT AND TELECOM: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 89 IT AND TELECOM: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 13.4 RETAIL AND ECOMMERCE
    • TABLE 90 RETAIL AND ECOMMERCE: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 91 RETAIL AND ECOMMERCE: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 13.5 HEALTHCARE AND LIFE SCIENCES
    • TABLE 92 HEALTHCARE AND LIFE SCIENCES: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 93 HEALTHCARE AND LIFE SCIENCES: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 13.6 TRAVEL AND HOSPITALITY
    • TABLE 94 TRAVEL AND HOSPITALITY: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 95 TRAVEL AND HOSPITALITY: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 13.7 MEDIA AND ENTERTAINMENT
    • TABLE 96 MEDIA AND ENTERTAINMENT: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 97 MEDIA AND ENTERTAINMENT: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 13.8 ENERGY AND UTILITIES
    • TABLE 98 ENERGY AND UTILITIES: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 99 ENERGY AND UTILITIES: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 13.9 GOVERNMENT
    • TABLE 100 GOVERNMENT: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 101 GOVERNMENT: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 13.10 OTHER VERTICALS
    • TABLE 102 OTHER VERTICALS: CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 103 OTHER VERTICALS: CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)

14 CHATBOT MARKET, BY REGION

  • 14.1 INTRODUCTION
    • FIGURE 50 ASIA PACIFIC TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
    • FIGURE 51 INDIA TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 104 CHATBOT MARKET SIZE, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 105 CHATBOT MARKET SIZE, BY REGION, 2020-2026 (USD MILLION)
  • 14.2 NORTH AMERICA
    • 14.2.1 NORTH AMERICA: COVID-19 IMPACT
    • 14.2.2 NORTH AMERICA: CHATBOT MARKET DRIVERS
    • 14.2.3 NORTH AMERICA: REGULATORY IMPLICATIONS
      • 14.2.3.1 United States Securities and Exchange Commission
      • 14.2.3.2 International Organization for Standardization 27001
      • 14.2.3.3 California Consumer Privacy Act
      • 14.2.3.4 Health Insurance Portability and Accountability Act of 1996
    • FIGURE 52 NORTH AMERICA: MARKET SNAPSHOT
    • TABLE 106 NORTH AMERICA: CHATBOT MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 107 NORTH AMERICA: CHATBOT MARKET SIZE, BY COMPONENT, 2020-2026 (USD MILLION)
    • TABLE 108 NORTH AMERICA: CHATBOT MARKET SIZE, BY SOLUTION, 2015-2019 (USD MILLION)
    • TABLE 109 NORTH AMERICA: CHATBOT MARKET SIZE, BY SOLUTION, 2020-2026 (USD MILLION)
    • TABLE 110 NORTH AMERICA: CHATBOT MARKET SIZE, BY SERVICE, 2015-2019 (USD MILLION)
    • TABLE 111 NORTH AMERICA: CHATBOT MARKET SIZE, BY SERVICE, 2020-2026 (USD MILLION)
    • TABLE 112 NORTH AMERICA: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015-2019 (USD MILLION)
    • TABLE 113 NORTH AMERICA: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2020-2026 (USD MILLION)
    • TABLE 114 NORTH AMERICA: CHATBOT MARKET SIZE, BY TYPE, 2015-2019 (USD MILLION)
    • TABLE 115 NORTH AMERICA: CHATBOT MARKET SIZE, BY TYPE, 2020-2026 (USD MILLION)
    • TABLE 116 NORTH AMERICA: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015-2019 (USD MILLION)
    • TABLE 117 NORTH AMERICA: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020-2026 (USD MILLION)
    • TABLE 118 NORTH AMERICA: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2015-2019 (USD MILLION)
    • TABLE 119 NORTH AMERICA: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2020-2026 (USD MILLION)
    • TABLE 120 NORTH AMERICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 121 NORTH AMERICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020-2026 (USD MILLION)
    • TABLE 122 NORTH AMERICA: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2015-2019 (USD MILLION)
    • TABLE 123 NORTH AMERICA: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2020-2026 (USD MILLION)
    • TABLE 124 NORTH AMERICA: CHATBOT MARKET SIZE, BY APPLICATION, 2015-2019 (USD MILLION)
    • TABLE 125 NORTH AMERICA: CHATBOT MARKET SIZE, BY APPLICATION, 2020-2026 (USD MILLION)
    • TABLE 126 NORTH AMERICA: CHATBOT MARKET SIZE, BY VERTICALS, 2015-2019 (USD MILLION)
    • TABLE 127 NORTH AMERICA: CHATBOT MARKET SIZE, BY VERTICAL, 2020-2026 (USD MILLION)
    • TABLE 128 NORTH AMERICA: CHATBOT MARKET SIZE, BY COUNTRY, 2015-2019 (USD MILLION)
    • TABLE 129 NORTH AMERICA: CHATBOT MARKET SIZE, BY COUNTRY, 2020-2025 (USD MILLION)
    • 14.2.4 UNITED STATES
    • 14.2.5 CANADA
  • 14.3 EUROPE
    • 14.3.1 EUROPE: COVID-19 IMPACT
    • 14.3.2 EUROPE: CHATBOT MARKET DRIVERS
    • 14.3.3 EUROPE: REGULATORY IMPLICATIONS
      • 14.3.3.1 General Data Protection Regulation
    • TABLE 130 EUROPE: CHATBOT MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 131 EUROPE: CHATBOT MARKET SIZE, BY COMPONENT, 2020-2026 (USD MILLION)
    • TABLE 132 EUROPE: CHATBOT MARKET SIZE, BY SOLUTION, 2015-2019 (USD MILLION)
    • TABLE 133 EUROPE: CHATBOT MARKET SIZE, BY SOLUTION, 2020-2026 (USD MILLION)
    • TABLE 134 EUROPE: CHATBOT MARKET SIZE, BY SERVICE, 2015-2019 (USD MILLION)
    • TABLE 135 EUROPE: CHATBOT MARKET SIZE, BY SERVICE, 2020-2026 (USD MILLION)
    • TABLE 136 EUROPE: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015-2019 (USD MILLION)
    • TABLE 137 EUROPE: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2020-2026 (USD MILLION)
    • TABLE 138 EUROPE: CHATBOT MARKET SIZE, BY TYPE, 2015-2019 (USD MILLION)
    • TABLE 139 EUROPE: CHATBOT MARKET SIZE, BY TYPE, 2020-2026 (USD MILLION)
    • TABLE 140 EUROPE: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015-2019 (USD MILLION)
    • TABLE 141 EUROPE: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020-2026 (USD MILLION)
    • TABLE 142 EUROPE: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2015-2019 (USD MILLION)
    • TABLE 143 EUROPE: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATIONS, 2020-2026 (USD MILLION)
    • TABLE 144 EUROPE: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 145 EUROPE: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020-2026 (USD MILLION)
    • TABLE 146 EUROPE: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2015-2019 (USD MILLION)
    • TABLE 147 EUROPE: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2020-2026 (USD MILLION)
    • TABLE 148 EUROPE: CHATBOT MARKET SIZE, BY APPLICATIONS, 2015-2019 (USD MILLION)
    • TABLE 149 EUROPE: CHATBOT MARKET SIZE, BY APPLICATIONS, 2020-2026 (USD MILLION)
    • TABLE 150 EUROPE: CHATBOT MARKET SIZE, BY VERTICALS, 2015-2019 (USD MILLION)
    • TABLE 151 EUROPE: CHATBOT MARKET SIZE, BY VERTICALS, 2020-2026 (USD MILLION)
    • TABLE 152 EUROPE: CHATBOT MARKET SIZE, BY COUNTRY, 2015-2019 (USD MILLION)
    • TABLE 153 EUROPE: CHATBOT MARKET SIZE, BY COUNTRY, 2020-2026 (USD MILLION)
    • 14.3.4 UNITED KINGDOM
    • 14.3.5 GERMANY
    • 14.3.6 FRANCE
    • 14.3.7 REST OF EUROPE
  • 14.4 ASIA PACIFIC
    • 14.4.1 ASIA PACIFIC: COVID-19 IMPACT
    • 14.4.2 ASIA PACIFIC: CHATBOT MARKET DRIVERS
    • 14.4.3 ASIA PACIFIC: REGULATORY IMPLICATIONS
      • 14.4.3.1 Personal Data Protection Act
    • FIGURE 53 ASIA PACIFIC: MARKET SNAPSHOT
    • TABLE 154 ASIA PACIFIC: CHATBOT MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 155 ASIA PACIFIC: CHATBOT MARKET SIZE, BY COMPONENT, 2020-2026 (USD MILLION)
    • TABLE 156 ASIA PACIFIC: CHATBOT MARKET SIZE, BY SOLUTION, 2015-2019 (USD MILLION)
    • TABLE 157 ASIA PACIFIC: CHATBOT MARKET SIZE, BY SOLUTION, 2020-2026 (USD MILLION)
    • TABLE 158 ASIA PACIFIC: CHATBOT MARKET SIZE, BY SERVICE, 2015-2019 (USD MILLION)
    • TABLE 159 ASIA PACIFIC: CHATBOT MARKET SIZE, BY SERVICE, 2020-2026 (USD MILLION)
    • TABLE 160 ASIA PACIFIC: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015-2019 (USD MILLION)
    • TABLE 161 ASIA PACIFIC: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2020-2026 (USD MILLION)
    • TABLE 162 ASIA PACIFIC: CHATBOT MARKET SIZE, BY TYPE, 2015-2019 (USD MILLION)
    • TABLE 163 ASIA PACIFIC: CHATBOT MARKET SIZE, BY TYPE, 2020-2026 (USD MILLION)
    • TABLE 164 ASIA PACIFIC: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015-2019 (USD MILLION)
    • TABLE 165 ASIA PACIFIC: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020-2026 (USD MILLION)
    • TABLE 166 ASIA PACIFIC: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATION, 2015-2019 (USD MILLION)
    • TABLE 167 ASIA PACIFIC: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATIONS, 2020-2026 (USD MILLION)
    • TABLE 168 ASIA PACIFIC: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 169 ASIA PACIFIC: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020-2026 (USD MILLION)
    • TABLE 170 ASIA PACIFIC: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2015-2019 (USD MILLION)
    • TABLE 171 ASIA PACIFIC: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2020-2026 (USD MILLION)
    • TABLE 172 ASIA PACIFIC: CHATBOT MARKET SIZE, BY APPLICATIONS, 2015-2019 (USD MILLION)
    • TABLE 173 ASIA PACIFIC: CHATBOT MARKET SIZE, BY APPLICATIONS, 2020-2026 (USD MILLION)
    • TABLE 174 ASIA PACIFIC: CHATBOT MARKET SIZE, BY VERTICALS, 2015-2019 (USD MILLION)
    • TABLE 175 ASIA PACIFIC: CHATBOT MARKET SIZE, BY VERTICALS, 2020-2026 (USD MILLION)
    • TABLE 176 ASIA PACIFIC: CHATBOT MARKET SIZE, BY COUNTRY, 2015-2019 (USD MILLION)
    • TABLE 177 ASIA PACIFIC: CHATBOT MARKET SIZE, BY COUNTRY, 2020-2026 (USD MILLION)
    • 14.4.4 CHINA
    • 14.4.5 INDIA
    • 14.4.6 JAPAN
    • 14.4.7 REST OF ASIA PACIFIC
  • 14.5 MIDDLE EAST AND AFRICA
    • 14.5.1 MIDDLE EAST AND AFRICA: COVID-19 IMPACT
    • 14.5.2 MIDDLE EAST AND AFRICA: CHATBOT MARKET DRIVERS
    • 14.5.3 MIDDLE EAST AND AFRICA: REGULATORY IMPLICATIONS
      • 14.5.3.1 Personal Data Protection Law
    • TABLE 178 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 179 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY COMPONENT, 2020-2026 (USD MILLION)
    • TABLE 180 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY SOLUTION, 2015-2019 (USD MILLION)
    • TABLE 181 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY SOLUTION, 2020-2026 (USD MILLION)
    • TABLE 182 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY SERVICE, 2015-2019 (USD MILLION)
    • TABLE 183 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY SERVICE, 2020-2026 (USD MILLION)
    • TABLE 184 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015-2019 (USD MILLION)
    • TABLE 185 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2020-2026 (USD MILLION)
    • TABLE 186 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY TYPE, 2015-2019 (USD MILLION)
    • TABLE 187 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY TYPE, 2020-2026 (USD MILLION)
    • TABLE 188 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015-2019 (USD MILLION)
    • TABLE 189 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020-2026 (USD MILLION)
    • TABLE 190 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATIONS, 2015-2019 (USD MILLION)
    • TABLE 191 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATIONS, 2020-2026 (USD MILLION)
    • TABLE 192 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 193 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020-2026 (USD MILLION)
    • TABLE 194 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2015-2019 (USD MILLION)
    • TABLE 195 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2020-2026 (USD MILLION)
    • TABLE 196 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY APPLICATION, 2015-2019 (USD MILLION)
    • TABLE 197 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY APPLICATION, 2020-2026 (USD MILLION)
    • TABLE 198 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY VERTICALS, 2015-2019 (USD MILLION)
    • TABLE 199 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY VERTICALS, 2020-2026 (USD MILLION)
    • TABLE 200 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY COUNTRY, 2015-2019 (USD MILLION)
    • TABLE 201 MIDDLE EAST AND AFRICA: CHATBOT MARKET SIZE, BY COUNTRY, 2020-2025 (USD MILLION)
    • 14.5.4 ISRAEL
    • 14.5.5 UNITED ARAB EMIRATES
    • 14.5.6 SOUTH AFRICA
    • 14.5.7 REST OF MIDDLE EAST AND AFRICA
  • 14.6 LATIN AMERICA
    • 14.6.1 LATIN AMERICA: COVID-19 IMPACT
    • 14.6.2 LATIN AMERICA: CHATBOT MARKET DRIVERS
    • 14.6.3 LATIN AMERICA: REGULATORY IMPLICATIONS
      • 14.6.3.1 Federal Law on Protection of Personal Data Held by Individuals
    • TABLE 202 LATIN AMERICA: CHATBOT MARKET SIZE, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 203 LATIN AMERICA: CHATBOT MARKET SIZE, BY COMPONENT, 2020-2026 (USD MILLION)
    • TABLE 204 LATIN AMERICA: CHATBOT MARKET SIZE, BY SOLUTION, 2015-2019 (USD MILLION)
    • TABLE 205 LATIN AMERICA: CHATBOT MARKET SIZE, BY SOLUTION, 2020-2026 (USD MILLION)
    • TABLE 206 LATIN AMERICA: CHATBOT MARKET SIZE, BY SERVICE, 2015-2019 (USD MILLION)
    • TABLE 207 LATIN AMERICA: CHATBOT MARKET SIZE, BY SERVICE, 2020-2026 (USD MILLION)
    • TABLE 208 LATIN AMERICA: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2015-2019 (USD MILLION)
    • TABLE 209 LATIN AMERICA: CHATBOT MARKET SIZE, BY PROFESSIONAL SERVICE, 2020-2026 (USD MILLION)
    • TABLE 210 LATIN AMERICA: CHATBOT MARKET SIZE, BY TYPE, 2015-2019 (USD MILLION)
    • TABLE 211 LATIN AMERICA: CHATBOT MARKET SIZE, BY TYPE, 2020-2026 (USD MILLION)
    • TABLE 212 LATIN AMERICA: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2015-2019 (USD MILLION)
    • TABLE 213 LATIN AMERICA: CHATBOT MARKET SIZE, BY DEPLOYMENT MODE, 2020-2026 (USD MILLION)
    • TABLE 214 LATIN AMERICA: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATIONS, 2015-2019 (USD MILLION)
    • TABLE 215 LATIN AMERICA: CHATBOT MARKET SIZE, BY CHANNEL INTEGRATIONS, 2020-2026 (USD MILLION)
    • TABLE 216 LATIN AMERICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 217 LATIN AMERICA: CHATBOT MARKET SIZE, BY ORGANIZATION SIZE, 2020-2026 (USD MILLION)
    • TABLE 218 LATIN AMERICA: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2015-2019 (USD MILLION)
    • TABLE 219 LATIN AMERICA: CHATBOT MARKET SIZE, BY BUSINESS FUNCTION, 2020-2026 (USD MILLION)
    • TABLE 220 LATIN AMERICA: CHATBOT MARKET SIZE, BY APPLICATIONS, 2015-2019 (USD MILLION)
    • TABLE 221 LATIN AMERICA: CHATBOT MARKET SIZE, BY APPLICATIONS, 2020-2026 (USD MILLION)
    • TABLE 222 LATIN AMERICA: CHATBOT MARKET SIZE, BY VERTICALS, 2015-2019 (USD MILLION)
    • TABLE 223 LATIN AMERICA: CHATBOT MARKET SIZE, BY VERTICALS, 2020-2026 (USD MILLION)
    • TABLE 224 LATIN AMERICA: CHATBOT MARKET SIZE, BY COUNTRY, 2015-2019 (USD MILLION)
    • TABLE 225 LATIN AMERICA: CHATBOT MARKET SIZE, BY COUNTRY, 2020-2025 (USD MILLION)
    • 14.6.4 BRAZIL
    • 14.6.5 MEXICO
    • 14.6.6 REST OF LATIN AMERICA

15 COMPETITIVE LANDSCAPE

  • 15.1 OVERVIEW
  • 15.2 MARKET EVALUATION FRAMEWORK
    • FIGURE 54 MARKET EVALUATION FRAMEWORK: PARTNERSHIPS AND EXPANSIONS FROM 2018 TO 2021
  • 15.3 MARKET SHARE, 2020
    • FIGURE 55 IBM LED CHATBOT MARKET IN 2020
  • 15.4 HISTORIC REVENUE ANALYSIS OF KEY MARKET PLAYERS
    • FIGURE 56 REVENUE ANALYSIS OF KEY MARKET PLAYERS
  • 15.5 KEY MARKET DEVELOPMENTS
    • 15.5.1 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS
    • TABLE 226 NEW PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS, 2018-2021
    • 15.5.2 DEALS
    • TABLE 227 DEALS, 2018-2021
    • 15.5.3 OTHERS
    • TABLE 228 OTHERS, 2018-2020
  • 15.6 COMPANY EVALUATION MATRIX DEFINITIONS AND METHODOLOGY
    • FIGURE 57 RANKING OF KEY PLAYERS, 2020
  • 15.7 COMPANY EVALUATION MATRIX, 2020
    • 15.7.1 STAR
    • 15.7.2 EMERGING LEADERS
    • 15.7.3 PERVASIVE
    • 15.7.4 PARTICIPANTS
    • FIGURE 58 CHATBOT MARKET (GLOBAL), COMPANY EVALUATION MATRIX, 2020
    • 15.7.5 STRENGTH OF PRODUCT PORTFOLIO
    • FIGURE 59 PRODUCT PORTFOLIO ANALYSIS OF TOP PLAYERS IN THE CHATBOT MARKET
    • 15.7.6 BUSINESS STRATEGY EXCELLENCE
    • FIGURE 60 BUSINESS STRATEGY EXCELLENCE OF TOP PLAYERS IN THE CHATBOT MARKET
  • 15.8 STARTUP/SME EVALUATION MATRIX, 2020
    • 15.8.1 PROGRESSIVE COMPANIES
    • 15.8.2 RESPONSIVE COMPANIES
    • 15.8.3 DYNAMIC COMPANIES
    • 15.8.4 STARTING BLOCKS
    • FIGURE 61 CHATBOT MARKET (GLOBAL), STARTUP/SME EVALUATION MATRIX, 2020
    • 15.8.5 STRENGTH OF PRODUCT PORTFOLIO
    • FIGURE 62 PRODUCT PORTFOLIO ANALYSIS OF TOP STARTUPS IN THE CHATBOT MARKET
    • 15.8.6 BUSINESS STRATEGY EXCELLENCE
    • FIGURE 63 BUSINESS STRATEGY EXCELLENCE OF TOP STARTUPS IN THE CHATBOT MARKET

16 COMPANY PROFILES

  • 16.1 INTRODUCTION
  • 16.2 MAJOR PLAYERS
  • (Business Overview, Solutions & Services, Key Insights, Recent Developments, MnM View)**
    • 16.2.1 IBM
    • TABLE 229 IBM: BUSINESS OVERVIEW
    • FIGURE 64 IBM: FINANCIAL OVERVIEW
    • 16.2.2 MICROSOFT
    • TABLE 230 MICROSOFT: BUSINESS OVERVIEW
    • FIGURE 65 MICROSOFT: FINANCIAL OVERVIEW
    • TABLE 231 MICROSOFT: PRODUCT OFFERED
    • 16.2.3 GOOGLE
    • TABLE 232 GOOGLE: BUSINESS OVERVIEW
    • FIGURE 66 GOOGLE: FINANCIAL OVERVIEW
    • TABLE 233 GOOGLE: PRODUCT OFFERED
    • 16.2.4 AMAZON WEB SERVICES (AWS)
    • TABLE 234 AWS: BUSINESS OVERVIEW
    • FIGURE 67 AWS: FINANCIAL OVERVIEW
    • TABLE 235 AWS: PRODUCT OFFERED
    • 16.2.5 NUANCE
    • TABLE 236 NUANCE: BUSINESS OVERVIEW
    • FIGURE 68 NUANCE: FINANCIAL OVERVIEW
    • TABLE 237 NUANCE: PRODUCT OFFERED
    • 16.2.6 SERVICENOW
    • TABLE 238 SERVICENOW: BUSINESS OVERVIEW
    • FIGURE 69 SERVICENOW: FINANCIAL OVERVIEW
    • TABLE 239 SERVICENOW: PRODUCT OFFERED
    • 16.2.7 CREATIVE VIRTUAL
    • TABLE 240 CREATIVE VIRTUAL: BUSINESS OVERVIEW
    • TABLE 241 CREATIVE VIRTUAL: PRODUCT OFFERED
    • 16.2.8 KORE.AI
    • TABLE 242 KORE.AI: BUSINESS OVERVIEW
    • TABLE 243 KORE.AI: PRODUCT OFFERED
    • 16.2.9 ARTIFICIAL SOLUTIONS
    • TABLE 244 ARTIFICIAL SOLUTIONS: BUSINESS OVERVIEW
    • TABLE 245 ARTIFICIAL SOLUTIONS: PRODUCT OFFERED
    • 16.2.10 INBENTA
    • TABLE 246 INBENTA: BUSINESS OVERVIEW
    • TABLE 247 INBENTA: PRODUCT OFFERED
    • 16.2.11 [24]7.AI
    • TABLE 248 [24]7.AI: BUSINESS OVERVIEW
    • TABLE 249 [24]7.AI: PRODUCT OFFERED
    • 16.2.12 AIVO
    • TABLE 250 AIVO: BUSINESS OVERVIEW
    • TABLE 251 AIVO: PRODUCT OFFERED
    • 16.2.13 CONVERSICA
    • TABLE 252 CONVERSICA: BUSINESS OVERVIEW
    • TABLE 253 CONVERSICA: PRODUCT OFFERED
    • 16.2.14 PERSONETICS
    • TABLE 254 PERSONETICS: BUSINESS OVERVIEW
    • TABLE 255 PERSONETICS: PRODUCT OFFERED
    • 16.2.15 ORACLE
    • 16.2.16 LIVECHAT
    • 16.2.17 MINDMELD
    • 16.2.18 COGNICOR TECHNOLOGIES
    • 16.2.19 GUPSHUP
    • 16.2.20 CONTUS
  • *Details on Business Overview, Solutions & Services, Key Insights, Recent Developments, MnM View might not be captured in case of unlisted companies.
  • 16.3 STARTUP / SME PLAYERS
    • 16.3.1 CHATFUEL
    • 16.3.2 KEYREPLY
    • 16.3.3 SMARTBOTS
    • 16.3.4 YELLOW MESSENGER
    • 16.3.5 KEVIT
    • 16.3.6 YEKALIVA
    • 16.3.7 PYPESTREAM

17 ADJACENT AND RELATED MARKETS

  • 17.1 INTRODUCTION
  • 17.2 CONVERSATIONAL AI MARKET- GLOBAL FORECAST TO 2025
    • 17.2.1 MARKET DEFINITION
    • 17.2.2 MARKET OVERVIEW
      • 17.2.2.1 Conversational AI market, By component
    • TABLE 256 CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 257 CONVERSATIONAL AI MARKET SIZE, BY COMPONENT, 2019-2025 (USD MILLION)
      • 17.2.2.2 Conversational AI market, By type
    • TABLE 258 CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2016-2019 (USD MILLION)
    • TABLE 259 CONVERSATIONAL AI MARKET SIZE, BY TYPE, 2019-2025 (USD MILLION)
      • 17.2.2.3 Conversational AI market, by technology
    • TABLE 260 CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2016-2019 (USD MILLION)
    • TABLE 261 CONVERSATIONAL AI MARKET SIZE, BY TECHNOLOGY, 2019-2025 (USD MILLION)
      • 17.2.2.4 Conversational AI market, By deployment mode
    • TABLE 262 CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2016-2019 (USD MILLION)
    • TABLE 263 CONVERSATIONAL AI MARKET SIZE, BY DEPLOYMENT MODE, 2019-2025 (USD MILLION)
      • 17.2.2.5 Conversational AI market, By application
    • TABLE 264 CONVERSATIONAL AI MARKET SIZE, BY APPLICATION, 2016-2019 (USD MILLION)
    • TABLE 265 CONVERSATIONAL AI MARKET SIZE, BY APPLICATION, 2019-2025 (USD MILLION)
      • 17.2.2.6 Conversational AI market, By vertical
    • TABLE 266 CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 2016-2019 (USD MILLION)
    • TABLE 267 CONVERSATIONAL AI MARKET SIZE, BY VERTICAL, 2019-2025 (USD MILLION)
      • 17.2.2.7 Conversational AI market, By region
    • TABLE 268 CONVERSATIONAL AI MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 269 CONVERSATIONAL AI MARKET SIZE, BY REGION, 2019-2025(USD MILLION)
  • 17.3 VOICE ANALYTICS MARKET
    • 17.3.1 MARKET DEFINITION
    • 17.3.2 MARKET OVERVIEW
    • TABLE 270 VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
    • TABLE 271 VOICE ANALYTICS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
    • TABLE 272 VOICE ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2017-2024 (USD MILLION)
    • TABLE 273 VOICE ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
    • TABLE 274 VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
    • TABLE 275 VOICE ANALYTICS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
    • TABLE 276 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
    • TABLE 277 NORTH AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
    • TABLE 278 EUROPE: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
    • TABLE 279 EUROPE: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
    • TABLE 280 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
    • TABLE 281 ASIA PACIFIC: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
    • TABLE 282 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
    • TABLE 283 LATIN AMERICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
    • TABLE 284 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
    • TABLE 285 MIDDLE EAST AND AFRICA: VOICE ANALYTICS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)

18 APPENDIX

  • 18.1 INDUSTRY EXPERTS
  • 18.2 DISCUSSION GUIDE
  • 18.3 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 18.4 AVAILABLE CUSTOMIZATIONS
  • 18.5 RELATED REPORTS
  • 18.6 AUTHOR DETAILS