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表紙
市場調查報告書

雲端ITSM (IT服務管理)的全球市場 (∼2025年): 各零組件 (解決方案 (服務組合管理、結構&變更管理、服務台軟體)、服務)、產業 (BFSI、IT&ITeS、零售&消費品)、組織規模、地區

Cloud ITSM Market by Components ( Solutions (Service Portfolio Management, Configuration & Change Management, Service Desk Software) And Services), Vertical (BFSI, IT & ITeS, Retail & Consumer Goods), Organization Size, & Region-Global Forecast to 2025

出版商 MarketsandMarkets 商品編碼 976182
出版日期 內容資訊 英文 211 Pages
訂單完成後即時交付
價格
雲端ITSM (IT服務管理)的全球市場 (∼2025年): 各零組件 (解決方案 (服務組合管理、結構&變更管理、服務台軟體)、服務)、產業 (BFSI、IT&ITeS、零售&消費品)、組織規模、地區 Cloud ITSM Market by Components ( Solutions (Service Portfolio Management, Configuration & Change Management, Service Desk Software) And Services), Vertical (BFSI, IT & ITeS, Retail & Consumer Goods), Organization Size, & Region-Global Forecast to 2025
出版日期: 2020年12月10日內容資訊: 英文 211 Pages
簡介

全球雲端ITSM (IT服務管理)的市場規模在預測期間內預計以21.2%的年複合成長率發展,從2020年的47億美元,成長到2025年122億美元的規模。新型冠狀病毒感染疾病 (COVID-19) 讓事業營運動態大幅變化。由於封鎖的擴大造成雲端的採用增加,雲端ITSM供應商顯示成長機會。

本報告提供全球雲端ITSM (IT服務管理)的市場調查,市場定義和概要,新型冠狀病毒感染疾病 (COVID-19) 以及其他的市場影響因素分析,技術、專利趨勢,案例研究,市場規模的變化、預測,零組件、組織規模、終端用戶產業、地區/主要國家等各種區分的明細,競爭環境,主要企業簡介等資訊彙整。

第1章 簡介

第2章 調查手法

第3章 摘要整理

第4章 重要考察

第5章 市場概要、產業趨勢

  • 市場動態
    • 促進因素
    • 阻礙因素
    • 市場機會
    • 課題
  • COVID-19的影響
    • 成長要素、機會
    • 阻礙因素、課題
  • 案例研究
  • 生態系統
  • 技術分析
  • 價格分析
  • 專利分析

第6章 市場分析、預測:各零件

  • 解決方案
    • 服務組合管理
    • 結構、變更管理
    • 服務台軟體
    • 運用、效能管理
    • 儀表板、報告、分析
  • 服務
    • 管理服務
    • 專業服務

第7章 市場分析、預測:各組織規模

  • 大企業
  • 中小企業

第8章 市場分析、預測:各產業

  • 銀行、金融服務、保險
  • 通訊
  • IT、ITES
  • 政府、公共部門
  • 零售、消費品
  • 製造
  • 能源、公共事業
  • 媒體、娛樂
  • 醫療保健、生命科學
  • 其他

第9章 市場分析、預測:各地區、主要國家

  • 北美
    • 美國
    • 加拿大
  • 歐洲
    • 英國
    • 德國
    • 法國
    • 其他
  • 亞太地區
    • 中國
    • 日本
    • 澳洲
    • 其他
  • 中東、非洲
    • 沙烏地阿拉伯
    • 阿拉伯聯合大公國
    • 南非
    • 其他
  • 南美
    • 巴西
    • 墨西哥
    • 其他

第10章 競爭情形

  • 市場評估架構
  • 主要供應商的市場佔有率
  • 主要供應商的收益分析
  • 企業評估象限
  • SME/Start-Ups:評估象限

第11章 企業簡介

  • SERVICENOW
  • BMC SOFTWARE
  • CHERWELL SOFTWARE
  • BROADCOM
  • IVANTI
  • IBM
  • AXIOS SYSTEMS
  • CITRIX SYSTEMS
  • HORNBILL
  • HPE
  • EASYVISTA
  • MICRO FOCUS
  • MICROSOFT
  • FRESHWORKS
  • MANAGEENGINE
  • ATLASSIAN
  • LOGMEIN
  • ALEMBA
  • SYSAID
  • EFECTE
  • SME/Start-Ups簡介
    • EZOFFICEINVENTORY
    • MINT SERVICE DESK
    • DEVICE42
    • LEANIX
    • AISERA
    • ITSM
    • ELECTRIC
    • INFRASIGHT LABS
    • SYMPHONY SUMMITAI
    • ITARIAN

第12章 鄰近市場

第13章 附錄

目錄
Product Code: TC 4348

The global Cloud ITSM market size is expected to grow from USD 4.7 billion in 2020 to USD 12.2 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 21.2% during the forecast period. COVID-19 has globally changed the dynamics of business operations. Though the COVID-19 outbreak has thrown light on weaknesses in business models across sectors, it has offered several opportunities to cloud ITSM vendors to expand their business across enterprises as the adoption of cloud has increased in lockdown caused due to COVID-19. Amidst lockdown, many companies are reducing their IT spending in 2020. They are strategically reconsidering their Capital Expenditure (CAPEX) spending. According to one of the primary respondents, companies are showing a keen interest in investing in CAPEX models if they are persistently needed; otherwise, they are opting for Operating Expenditure (OPEX) models. To achieve these strategies and avoid capital spending in these difficult financial times, organizations are moving to public cloud for backup and cloud ITSM.

Operations and performance management to hold large market size during forecast period

The operations and performance management solution caters to the needs of day-to-day maintenance and management of organizational IT infrastructures and services. This solution ensures smooth delivery of IT services and their compliance with the predefined parameters. Organizations across verticals use these ITSM solutions for enhanced visibility as well as to prevent service outages and achieve maximized operational agility. 

IT and ITeS vertical to grow at the highest rate during the forecast period

The IT and ITeS vertical has experienced significant growth in recent years. In their constant struggle to manage the reducing margins, ITeS companies have taken several steps, such as business process and IT outsourcing, infrastructure sharing, and revenue assurance, to reduce their operating costs and increase their revenues. It is important to ensure the effectiveness of the IT services supporting these steps to ensure the effectiveness of these steps. In the ITeS industry, cloud management is done in a complex manner where the prime focus is on the customer's needs rather than the business. Cloud ITSM solutions are helping organizations' IT to mature to the level of IT governance aligned with the overall corporate strategy, which would further drive business performance. Hence, it is important to have an effective cloud ITSM framework to satisfy the growing expectations of customers. The increased use of smartphones and tablets across organizations has enabled employees to work remotely.

North America to hold the largest market size and Asia Pacific (APAC) to grow at the highest rate during the forecast period

North America is the most mature market in terms of cloud ITSM solutions adoption, due to several factors, such as the presence of many enterprises with advanced IT infrastructure, and availability of technical expertise. APAC is expected to offer significant growth opportunities for cloud ITSM solutions vendors during the forecast period. Rapid advancements in emerging technologies and IT infrastructure services have led many organizations to adopt cloud ITSM solutions.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people. The breakup of the profiles of the primary participants as follows:

  • By Company Type: Tier I: 35%, Tier II: 25%, and Tier III: 40%
  • By Designation: C-Level: 25%, D-Level: 30%, and Others: 45%
  • By Region: North America: 40%, Europe: 25%, APAC: 18%, and RoW: 17%

The report profiles the following key vendors:

  • 1. ServiceNow (US)
  • 2. BMC Software (US)
  • 3. Cherwell Software (US)
  • 4. Broadcom (US)
  • 5. HPE (US)
  • 6. IBM (US)
  • 7. Axios Systems (US)
  • 8. Ivanti (US)
  • 9. Citrix Systems (US)
  • 10. Hornbill (UK)
  • 11. Microsoft (US)
  • 12. EasyVista (US)
  • 13. Micro Focus (UK)
  • 14. Atlassian (Australia)
  • 15. Alemba (UK)
  • 16. SysAid (Israel)
  • 17. Freshworks (US)
  • 18. LogMeIn (US)
  • 19. ManageEngine (US)
  • 20. Efecte (Finland)
  • 21. EZOfficeInventory (US)
  • 22. Mint Service Desk (Poland)
  • 23. Device42 (US)
  • 24. LeanIX (Germany),
  • 25. Aisera (US)
  • 26. ITSM (Australia)
  • 27. Electric (US)
  • 28. InfraSight Labs (Sweden)
  • 29. Symphony SummitAI (US)
  • 30. ITarian (US)

Research Coverage

The report segments the global cloud ITSM market by component, the cloud ITSM market has been segmented into solutions and services. The solutions segment has been further segmented into service portfolio management, configuration and change management, service desk software, operations and performance management, and dashboard, reporting, and analytics. Based on organization size, the market has been classified into Small and Medium-sized Enterprises (SMEs) and large enterprises. By vertical, the cloud ITSM market has been classified into Banking, Financial Services and Insurance (BFSI); telecommunications; IT and Information Technology-enabled Services (ITeS); government and public sector; retail and consumer goods; manufacturing; energy and utilities; media and entertainment; healthcare and life sciences; and others (education, travel and hospitality, and transportation and logistics). By region, the market has been segmented into North America, Europe, APAC, MEA, and Latin America.

Key Benefits of Buying the Report

The report will help the market leaders/new entrants in the cloud ITSM market with information on the closest approximations of the revenue numbers for the overall cloud ITSM market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 INTRODUCTION TO COVID-19
  • 1.2 COVID-19 HEALTH ASSESSMENT
    • FIGURE 1 COVID-19: GLOBAL PROPAGATION
    • FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES
  • 1.3 COVID-19 ECONOMIC ASSESSMENT
    • FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
    • 1.3.1 COVID-19 ECONOMIC IMPACT-SCENARIO ASSESSMENT
    • FIGURE 4 FACTORS IMPACTING GLOBAL ECONOMY
    • FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY
  • 1.4 OBJECTIVES OF THE STUDY
  • 1.5 MARKET DEFINITION
    • 1.5.1 INCLUSIONS AND EXCLUSIONS
  • 1.6 MARKET SCOPE
    • 1.6.1 MARKET SEGMENTATION
    • 1.6.2 REGIONS COVERED
    • 1.6.3 YEARS CONSIDERED FOR THE STUDY
  • 1.7 CURRENCY CONSIDERED
    • TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2017-2019
  • 1.8 STAKEHOLDERS
  • 1.9 SUMMARY OF CHANGES

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • FIGURE 6 CLOUD ITSM MARKET: RESEARCH DESIGN
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
      • 2.1.2.1 Breakup of primary profiles
    • FIGURE 7 BREAKUP OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION
      • 2.1.2.2 Key industry insights
  • 2.2 DATA TRIANGULATION
  • 2.3 MARKET SIZE ESTIMATION
    • FIGURE 8 CLOUD ITSM MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
    • FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY SIDE): REVENUES OF SOLUTIONS AND SERVICES FROM VENDORS
    • FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2 (SUPPLY SIDE): REVENUE GENERATED BY SALE OF CLOUD ITSM SOLUTION/ SERVICE OFFERINGS IN MARKET
    • FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2 (DEMAND SIDE): REVENUE GENERATED FROM VERTICALS
  • 2.4 MARKET FORECAST
    • TABLE 2 FACTOR ANALYSIS
  • 2.5 RESEARCH ASSUMPTIONS
  • 2.6 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY

    • FIGURE 12 CLOUD ITSM MARKET: GLOBAL SNAPSHOT
    • FIGURE 13 TOP-GROWING SEGMENTS IN CLOUD ITSM MARKET
    • FIGURE 14 OPERATIONS AND PERFORMANCE MANAGEMENT SEGMENT TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD
    • FIGURE 15 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD
    • FIGURE 16 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD
    • FIGURE 17 CLOUD ITSM MARKET: REGIONAL SNAPSHOT

4 PREMIUM INSIGHTS

  • 4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN CLOUD ITSM MARKET
    • FIGURE 18 FOCUS ON IMPROVING CUSTOMER EXPERIENCE AND SIMPLIFYING IT OPERATIONS WORKFLOW TO DRIVE ADOPTION OF CLOUD ITSM MARKET
  • 4.2 CLOUD ITSM MARKET, BY SOLUTION, 2020 VS. 2025
    • FIGURE 19 SERVICE PORTFOLIO MANAGEMENT SEGMENT TO HOLD LARGEST MARKET SHARE DURING 2020-2025
  • 4.3 CLOUD ITSM MARKET, BY ORGANIZATION SIZE, 2020 VS. 2025
    • FIGURE 20 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SHARE DURING 2020-2025
  • 4.4 CLOUD ITSM MARKET, BY VERTICAL, 2020 VS. 2025
    • FIGURE 21 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL TO HOLD LARGEST MARKET SHARE DURING 2020-2025
  • 4.5 CLOUD ITSM MARKET: REGIONAL SCENARIO, 2020-2025
    • FIGURE 22 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENTS IN NEXT FIVE YEARS

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
    • FIGURE 23 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CLOUD ITSM MARKET
    • 5.1.1 DRIVERS
      • 5.1.1.1 COVID-19-a catalyst to accelerate adoption of cloud-based ITSM solutions and services
      • 5.1.1.2 Increasing shift to cloud-based technologies
      • 5.1.1.3 Benefits of agile implementation, easy deployment, and OPEX model
    • 5.1.2 RESTRAINTS
      • 5.1.2.1 Security and privacy concerns for confidential data and business processes
    • 5.1.3 OPPORTUNITIES
      • 5.1.3.1 Growing demand among small and medium-sized enterprises
      • 5.1.3.2 Widespread adoption of BYOD trend and increasing mobile workforce
    • 5.1.4 CHALLENGES
      • 5.1.4.1 Lack of standard procedures and integration concerns with traditional architectures
  • 5.2 COVID-19-DRIVEN MARKET DYNAMICS
    • 5.2.1 DRIVERS AND OPPORTUNITIES
    • 5.2.2 RESTRAINTS AND CHALLENGES
  • 5.3 CASE STUDY ANALYSIS
    • 5.3.1 CASE STUDY 1: STREAMLINING IT PROCESSES
    • 5.3.2 CASE STUDY 2: REDUCING IT COSTS WITH DIGITAL TRANSFORMATION
    • 5.3.3 CASE STUDY 3: IMPROVING SUPPORT PROCESSES ACROSS THE BUSINESS
  • 5.4 ECOSYSTEM
    • FIGURE 24 ECOSYSTEM: CLOUD ITSM MARKET
  • 5.5 TECHNOLOGY ANALYSIS
    • 5.5.1 ARTIFICIAL INTELLIGENCE
    • 5.5.2 ANALYTICS
  • 5.6 PRICING ANALYSIS
    • TABLE 3 PRICING ANALYSIS: CLOUD ITSM VENDORS
  • 5.7 PATENT ANALYSIS

6 CLOUD ITSM MARKET, BY COMPONENT

  • 6.1 INTRODUCTION
    • FIGURE 25 SOLUTIONS SEGMENT TO HOLD LARGER MARKET SIZE IN 2020
    • 6.1.1 COMPONENTS: CLOUD ITSM MARKET DRIVERS
    • 6.1.2 COMPONENTS: COVID-19 IMPACT
    • TABLE 4 CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 5 CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
  • 6.2 SOLUTIONS
    • TABLE 6 SOLUTIONS: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 7 SOLUTIONS: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • TABLE 8 CLOUD ITSM MARKET SIZE, BY SOLUTION, 2016-2019 (USD MILLION)
    • TABLE 9 CLOUD ITSM MARKET SIZE, BY SOLUTION, 2020-2025 (USD MILLION)
    • 6.2.1 SERVICE PORTFOLIO MANAGEMENT
      • 6.2.1.1 Service level management
      • 6.2.1.2 IT asset management
      • 6.2.1.3 Financial management
    • TABLE 10 SERVICE PORTFOLIO MANAGEMENT: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 11 SERVICE PORTFOLIO MANAGEMENT: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • 6.2.2 CONFIGURATION AND CHANGE MANAGEMENT
      • 6.2.2.1 Configuration management
      • 6.2.2.2 Change and release management
    • TABLE 12 CONFIGURATION AND CHANGE MANAGEMENT: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 13 CONFIGURATION AND CHANGE MANAGEMENT: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • 6.2.3 SERVICE DESK SOFTWARE
      • 6.2.3.1 Event and incident management
      • 6.2.3.2 Problem management
      • 6.2.3.3 Access management
      • 6.2.3.4 Request fulfillment and self-service solutions
    • TABLE 14 SERVICE DESK SOFTWARE: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 15 SERVICE DESK SOFTWARE: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • 6.2.4 OPERATIONS AND PERFORMANCE MANAGEMENT
      • 6.2.4.1 Availability management
      • 6.2.4.2 Performance monitoring and IT operations management
      • 6.2.4.3 Workload automation
    • TABLE 16 OPERATIONS AND PERFORMANCE MANAGEMENT: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 17 OPERATIONS AND PERFORMANCE MANAGEMENT: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • 6.2.5 DASHBOARD, REPORTING, AND ANALYTICS
    • TABLE 18 DASHBOARD, REPORTING, AND ANALYTICS: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 19 DASHBOARD, REPORTING, AND ANALYTICS: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 6.3 SERVICES
    • 6.3.1 MANAGED SERVICES
    • 6.3.2 PROFESSIONAL SERVICES
    • TABLE 20 SERVICES: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 21 SERVICES: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)

7 CLOUD ITSM MARKET, BY ORGANIZATION SIZE

  • 7.1 INTRODUCTION
    • FIGURE 26 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SIZE IN 2020
    • 7.1.1 ORGANIZATION SIZE: CLOUD ITSM MARKET DRIVERS
    • 7.1.2 ORGANIZATION SIZE: COVID-19 IMPACT
    • TABLE 22 CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 23 CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 7.2 LARGE ENTERPRISES
    • TABLE 24 LARGE ENTERPRISES: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 25 LARGE ENTERPRISES: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 7.3 SMALL AND MEDIUM-SIZED ENTERPRISES
    • TABLE 26 SMALL AND MEDIUM-SIZED ENTERPRISES: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 27 SMALL AND MEDIUM-SIZED ENTERPRISES: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)

8 CLOUD ITSM MARKET, BY VERTICAL

  • 8.1 INTRODUCTION
    • FIGURE 27 BANKING FINANCIAL SERVICES AND INSURANCE VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • 8.1.1 VERTICALS: CLOUD ITSM MARKET DRIVERS
    • 8.1.2 VERTICALS: COVID-19 IMPACT
    • TABLE 28 CLOUD ITSM MARKET SIZE, BY VERTICAL, 2016-2019 (USD MILLION)
    • TABLE 29 CLOUD ITSM MARKET SIZE, BY VERTICAL, 2020-2025 (USD MILLION)
  • 8.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
    • TABLE 30 BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 31 BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • TABLE 32 BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 33 BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 34 BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 35 BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 8.3 TELECOMMUNICATIONS
    • TABLE 36 TELECOMMUNICATIONS: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 37 TELECOMMUNICATIONS: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • TABLE 38 TELECOMMUNICATIONS: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 39 TELECOMMUNICATIONS: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 40 TELECOMMUNICATIONS: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 41 TELECOMMUNICATIONS: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 8.4 IT AND ITES
    • TABLE 42 IT AND ITES: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 43 IT AND ITES: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • TABLE 44 IT AND ITES: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 45 IT AND ITES: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 46 IT AND ITES: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 47 IT AND ITES: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 8.5 GOVERNMENT AND PUBLIC SECTOR
    • TABLE 48 GOVERNMENT AND PUBLIC SECTOR: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 49 GOVERNMENT AND PUBLIC SECTOR: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • TABLE 50 GOVERNMENT AND PUBLIC SECTOR: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 51 GOVERNMENT AND PUBLIC SECTOR: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 52 GOVERNMENT AND PUBLIC SECTOR: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 53 GOVERNMENT AND PUBLIC SECTOR: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 8.6 RETAIL AND CONSUMER GOODS
    • TABLE 54 RETAIL AND CONSUMER GOODS: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 55 RETAIL AND CONSUMER GOODS: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • TABLE 56 RETAIL AND CONSUMER GOODS: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 57 RETAIL AND CONSUMER GOODS: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 58 RETAIL AND CONSUMER GOODS: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 59 RETAIL AND CONSUMER GOODS: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 8.7 MANUFACTURING
    • TABLE 60 MANUFACTURING: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 61 MANUFACTURING: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • TABLE 62 MANUFACTURING: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 63 MANUFACTURING: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 64 MANUFACTURING: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 65 MANUFACTURING: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 8.8 ENERGY AND UTILITIES
    • TABLE 66 ENERGY AND UTILITIES: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 67 ENERGY AND UTILITIES: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • TABLE 68 ENERGY AND UTILITIES: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 69 ENERGY AND UTILITIES: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 70 ENERGY AND UTILITIES: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 71 ENERGY AND UTILITIES: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 8.9 MEDIA AND ENTERTAINMENT
    • TABLE 72 MEDIA AND ENTERTAINMENT: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 73 MEDIA AND ENTERTAINMENT: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • TABLE 74 MEDIA AND ENTERTAINMENT: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 75 MEDIA AND ENTERTAINMENT: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 76 MEDIA AND ENTERTAINMENT: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 77 MEDIA AND ENTERTAINMENT: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 8.10 HEALTHCARE AND LIFE SCIENCES
    • TABLE 78 HEALTHCARE AND LIFE SCIENCES: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 79 HEALTHCARE AND LIFE SCIENCES: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • TABLE 80 HEALTHCARE AND LIFE SCIENCES: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 81 HEALTHCARE AND LIFE SCIENCES: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 82 HEALTHCARE AND LIFE SCIENCES: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 83 HEALTHCARE AND LIFE SCIENCES: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 8.11 OTHER VERTICALS
    • TABLE 84 OTHER VERTICALS: CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 85 OTHER VERTICALS: CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
    • TABLE 86 OTHER VERTICALS: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 87 OTHER VERTICALS: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 88 OTHER VERTICALS: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 89 OTHER VERTICALS: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)

9 CLOUD ITSM MARKET, BY REGION

  • 9.1 INTRODUCTION
    • FIGURE 28 NORTH AMERICA TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD
    • TABLE 90 CLOUD ITSM MARKET SIZE, BY REGION, 2016-2019 (USD MILLION)
    • TABLE 91 CLOUD ITSM MARKET SIZE, BY REGION, 2020-2025 (USD MILLION)
  • 9.2 NORTH AMERICA
    • 9.2.1 NORTH AMERICA: CLOUD ITSM MARKET DRIVERS
    • 9.2.2 NORTH AMERICA: COVID-19 IMPACT
    • 9.2.3 NORTH AMERICA: REGULATIONS
    • FIGURE 29 NORTH AMERICA: MARKET SNAPSHOT
    • TABLE 92 NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 93 NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 94 NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2016-2019 (USD MILLION)
    • TABLE 95 NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2020-2025 (USD MILLION)
    • TABLE 96 NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 97 NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • TABLE 98 NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2016-2019 (USD MILLION)
    • TABLE 99 NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2020-2025 (USD MILLION)
    • TABLE 100 NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY COUNTRY, 2016-2019 (USD MILLION)
    • TABLE 101 NORTH AMERICA: CLOUD ITSM MARKET SIZE, BY COUNTRY, 2020-2025 (USD MILLION)
    • 9.2.4 UNITED STATES
    • TABLE 102 UNITED STATES: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 103 UNITED STATES: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 104 UNITED STATES: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 105 UNITED STATES: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 9.2.5 CANADA
    • TABLE 106 CANADA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 107 CANADA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 108 CANADA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 109 CANADA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 9.3 EUROPE
    • 9.3.1 EUROPE: CLOUD ITSM MARKET DRIVERS
    • 9.3.2 EUROPE: COVID-19 IMPACT
    • 9.3.3 EUROPE: REGULATIONS
    • TABLE 110 EUROPE: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 111 EUROPE: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 112 EUROPE: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2016-2019 (USD MILLION)
    • TABLE 113 EUROPE: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2020-2025 (USD MILLION)
    • TABLE 114 EUROPE: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 115 EUROPE: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • TABLE 116 EUROPE: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2016-2019 (USD MILLION)
    • TABLE 117 EUROPE: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2020-2025 (USD MILLION)
    • TABLE 118 EUROPE: CLOUD ITSM MARKET SIZE, BY COUNTRY, 2016-2019 (USD MILLION)
    • TABLE 119 EUROPE: CLOUD ITSM MARKET SIZE, BY COUNTRY, 2020-2025 (USD MILLION)
    • 9.3.4 UNITED KINGDOM
    • TABLE 120 UNITED KINGDOM: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 121 UNITED KINGDOM: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 122 UNITED KINGDOM: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 123 UNITED KINGDOM: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 9.3.5 GERMANY
    • TABLE 124 GERMANY: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 125 GERMANY: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 126 GERMANY: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 127 GERMANY: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 9.3.6 FRANCE
    • TABLE 128 FRANCE: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 129 FRANCE: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 130 FRANCE: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 131 FRANCE: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 9.3.7 REST OF EUROPE
    • TABLE 132 REST OF EUROPE: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 133 REST OF EUROPE: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 134 REST OF EUROPE: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 135 REST OF EUROPE: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 9.4 ASIA PACIFIC
    • 9.4.1 ASIA PACIFIC: CLOUD ITSM MARKET DRIVERS
    • 9.4.2 ASIA PACIFIC: COVID-19 IMPACT
    • 9.4.3 ASIA PACIFIC: REGULATIONS
    • FIGURE 30 ASIA PACIFIC: REGIONAL SNAPSHOT
    • TABLE 136 ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 137 ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 138 ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2016-2019 (USD MILLION)
    • TABLE 139 ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2020-2025 (USD MILLION)
    • TABLE 140 ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 141 ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • TABLE 142 ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2016-2019 (USD MILLION)
    • TABLE 143 ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2020-2025 (USD MILLION)
    • TABLE 144 ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY COUNTRY, 2016-2019 (USD MILLION)
    • TABLE 145 ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY COUNTRY, 2020-2025 (USD MILLION)
    • 9.4.4 CHINA
    • TABLE 146 CHINA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 147 CHINA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 148 CHINA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 149 CHINA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 9.4.5 JAPAN
    • TABLE 150 JAPAN: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 151 JAPAN: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 152 JAPAN: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 153 JAPAN: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 9.4.6 AUSTRALIA
    • TABLE 154 AUSTRALIA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 155 AUSTRALIA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 156 AUSTRALIA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 157 AUSTRALIA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 9.4.7 REST OF ASIA PACIFIC
    • TABLE 158 REST OF ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 159 REST OF ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 160 REST OF ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 161 REST OF ASIA PACIFIC: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 9.5 MIDDLE EAST AND AFRICA
    • 9.5.1 MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET DRIVERS
    • 9.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT
    • 9.5.3 MIDDLE EAST AND AFRICA: REGULATIONS
    • TABLE 162 MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 163 MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 164 MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2016-2019 (USD MILLION)
    • TABLE 165 MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2020-2025 (USD MILLION)
    • TABLE 166 MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 167 MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • TABLE 168 MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2016-2019 (USD MILLION)
    • TABLE 169 MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2020-2025 (USD MILLION)
    • TABLE 170 MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY COUNTRY, 2016-2019 (USD MILLION)
    • TABLE 171 MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY COUNTRY, 2020-2025 (USD MILLION)
    • 9.5.4 SAUDI ARABIA
    • TABLE 172 SAUDI ARABIA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 173 SAUDI ARABIA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 174 SAUDI ARABIA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 175 SAUDI ARABIA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 9.5.5 UNITED ARAB EMIRATES
    • TABLE 176 UNITED ARAB EMIRATES: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 177 UNITED ARAB EMIRATES: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 178 UNITED ARAB EMIRATES: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 179 UNITED ARAB EMIRATES: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 9.5.6 SOUTH AFRICA
    • TABLE 180 SOUTH AFRICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 181 SOUTH AFRICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 182 SOUTH AFRICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 183 SOUTH AFRICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 9.5.7 REST OF MIDDLE EAST AND AFRICA
    • TABLE 184 REST OF MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 185 REST OF MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 186 REST OF MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 187 REST OF MIDDLE EAST AND AFRICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
  • 9.6 LATIN AMERICA
    • 9.6.1 LATIN AMERICA: CLOUD ITSM MARKET DRIVERS
    • 9.6.2 LATIN AMERICA: COVID-19 IMPACT
    • 9.6.3 LATIN AMERICA: REGULATIONS
    • TABLE 188 LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 189 LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 190 LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2016-2019 (USD MILLION)
    • TABLE 191 LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY SOLUTION, 2020-2025 (USD MILLION)
    • TABLE 192 LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 193 LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • TABLE 194 LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2016-2019 (USD MILLION)
    • TABLE 195 LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY VERTICAL, 2020-2025 (USD MILLION)
    • TABLE 196 LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY COUNTRY, 2016-2019 (USD MILLION)
    • TABLE 197 LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY COUNTRY, 2020-2025 (USD MILLION)
    • 9.6.4 BRAZIL
    • TABLE 198 BRAZIL: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 199 BRAZIL: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 200 BRAZIL: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 201 BRAZIL: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 9.6.5 MEXICO
    • TABLE 202 MEXICO: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 203 MEXICO: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 204 MEXICO: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 205 MEXICO: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)
    • 9.6.6 REST OF LATIN AMERICA
    • TABLE 206 REST OF LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2016-2019 (USD MILLION)
    • TABLE 207 REST OF LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY COMPONENT, 2020-2025 (USD MILLION)
    • TABLE 208 REST OF LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2016-2019 (USD MILLION)
    • TABLE 209 REST OF LATIN AMERICA: CLOUD ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2020-2025 (USD MILLION)

10 COMPETITIVE LANDSCAPE

  • 10.1 INTRODUCTION
  • 10.2 MARKET EVALUATION FRAMEWORK
    • FIGURE 31 MARKET EVALUATION FRAMEWORK
  • 10.3 MARKET SHARE OF TOP VENDORS
    • FIGURE 32 VENDOR MARKET SHARE ANALYSIS
  • 10.4 REVENUE ANALYSIS OF TOP VENDORS
    • FIGURE 33 REVENUE ANALYSIS
  • 10.5 COMPANY EVALUATION QUADRANT
    • 10.5.1 DEFINITIONS AND METHODOLOGY
    • TABLE 210 COMPANY EVALUATION QUADRANT: CRITERIA
    • 10.5.2 STAR
    • 10.5.3 EMERGING LEADER
    • 10.5.4 PERVASIVE
    • 10.5.5 PARTICIPANT
    • FIGURE 34 CLOUD ITSM MARKET (GLOBAL): VENDOR EVALUATION QUADRANT, 2020
  • 10.6 SME/STARTUP EVALUATION QUADRANT
    • 10.6.1 DEFINITIONS AND METHODOLOGY
    • TABLE 211 SME/START UP EVALUATION QUADRANT: CRITERIA
    • 10.6.2 PROGRESSIVE VENDORS
    • 10.6.3 RESPONSIVE VENDORS
    • 10.6.4 DYNAMIC VENDORS
    • 10.6.5 STARTING BLOCKS
    • FIGURE 35 CLOUD ITSM MARKET (GLOBAL): SME/STARTUP EVALUATION QUADRANT, 2020

11 COMPANY PROFILES

  • 11.1 INTRODUCTION

(Business Overview, Platform, Solutions, Products & Services, Key Insights, Recent Developments, MnM View)**

  • 11.2 SERVICENOW
    • FIGURE 36 SERVICENOW: COMPANY SNAPSHOT
  • 11.3 BMC SOFTWARE
  • 11.4 CHERWELL SOFTWARE
  • 11.5 BROADCOM
    • FIGURE 37 BROADCOM: COMPANY SNAPSHOT
  • 11.6 IVANTI
  • 11.7 IBM
    • FIGURE 38 IBM: COMPANY SNAPSHOT
  • 11.8 AXIOS SYSTEMS
  • 11.9 CITRIX SYSTEMS
    • FIGURE 39 CITRIX SYSTEMS: COMPANY SNAPSHOT
  • 11.10 HORNBILL
  • 11.11 HPE
    • FIGURE 40 HPE: COMPANY SNAPSHOT
  • 11.12 EASYVISTA
  • 11.13 MICRO FOCUS
  • 11.14 MICROSOFT
  • 11.15 FRESHWORKS
  • 11.16 MANAGEENGINE
  • 11.17 ATLASSIAN
  • 11.18 LOGMEIN
  • 11.19 ALEMBA
  • 11.20 SYSAID
  • 11.21 EFECTE

*Details on Business Overview, P Platform, Solutions, Products & Services, Key Insights, Recent Developments, MnM View) might not be captured in case of unlisted companies.

  • 11.22 SMES/STARTUP PROFILES
    • 11.22.1 EZOFFICEINVENTORY
    • 11.22.2 MINT SERVICE DESK
    • 11.22.3 DEVICE42
    • 11.22.4 LEANIX
    • 11.22.5 AISERA
    • 11.22.6 ITSM
    • 11.22.7 ELECTRIC
    • 11.22.8 INFRASIGHT LABS
    • 11.22.9 SYMPHONY SUMMITAI
    • 11.22.10 ITARIAN

12 ADJACENT MARKET

  • 12.1 INTRODUCTION
  • 12.2 CLOUD APPLICATION MARKET
    • TABLE 212 CLOUD APPLICATIONS MARKET SIZE, BY APPLICATION, 2018-2025 (USD MILLION)
    • TABLE 213 CLOUD APPLICATIONS MARKET SIZE, BY VERTICAL, 2018-2025 (USD MILLION)
    • TABLE 214 CLOUD APPLICATIONS MARKET SIZE, BY REGION, 2018-2025 (USD MILLION)

13 APPENDIX

  • 13.1 DISCUSSION GUIDE
  • 13.2 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 13.3 AVAILABLE CUSTOMIZATIONS
  • 13.4 RELATED REPORTS
  • 13.5 AUTHOR DETAILS