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市場調查報告書

客戶成功平台的全球市場 2024年:銷售、行銷管理,客戶經驗管理 (CEM),風險、遵守管理

Customer Success Platforms Market by Application (Sales and Marketing Management, CEM, and Risk and Compliance Management), Component (Solutions and Services), Deployment Model, Industry Vertical, and Region - Global Forecast to 2024

出版商 MarketsandMarkets 商品編碼 866584
出版日期 內容資訊 英文 144 Pages
訂單完成後即時交付
價格
客戶成功平台的全球市場 2024年:銷售、行銷管理,客戶經驗管理 (CEM),風險、遵守管理 Customer Success Platforms Market by Application (Sales and Marketing Management, CEM, and Risk and Compliance Management), Component (Solutions and Services), Deployment Model, Industry Vertical, and Region - Global Forecast to 2024
出版日期: 2019年06月10日內容資訊: 英文 144 Pages
簡介

全球客戶成功平台市場規模預計將從2019年的8億5,400萬美元到2024年擴大到26億6,400萬美元,在預測期間中將以25.5%的年複合成長率 (CAGR) 成長。客戶成功平台市場,由於客戶成功中雲端運算的出現,顧客評分的監測及削減客戶流失的先進解決方案的需求,及數位化擴大造成資料量增加,而急速擴大。可是,來自複數工具的資料聚合及同步化的困難,有抑制市場成長的可能性。

本報告提供全球客戶成功平台市場相關調查,市場概要,產業趨勢,各市場區隔的市場分析,競爭情形,主要企業等相關的系統性資訊。

第1章 簡介

第2章 調查方法

第3章 摘要整理

第4章 重要考察

  • 客戶成功平台市場上富有魅力的機會
  • 客戶成功平台市場:各用途
  • 客戶成功平台市場:各組織規模
  • 客戶成功平台市場:地區的市場佔有率

第5章 市場概要、產業趨勢

  • 簡介
  • 市場動態
    • 推動要素
    • 阻礙因素
    • 機會
    • 課題
  • 產業趨勢

第6章 客戶成功平台市場:各用途

  • 簡介
  • 客戶經驗管理
  • 銷售、行銷管理
  • 風險、遵守管理
  • 客戶服務
  • 其他

第7章 客戶成功平台市場:各零件

  • 簡介
  • 解決方案
  • 服務
  • 其他

第8章 客戶成功平台市場:各部署模式

  • 簡介
  • 內部部署
  • 雲端

第9章 客戶成功平台市場:各組織規模

  • 簡介
  • 中小企業
  • 大企業

第10章 客戶成功平台市場:各垂直產業

  • 簡介
  • 銀行,金融服務及保險
  • 零售、電子商務
  • 通訊、IT
  • 醫療保健、生命科學
  • 政府、公共部門
  • 其他

第11章 客戶成功平台市場:各地區

  • 簡介
  • 北美
  • 歐洲
  • 亞太地區
  • 中東、非洲
  • 南美

第12章 競爭環境

  • 競爭領導製圖
  • 產品系列的優勢
  • 事業策略的優點
  • 排行榜分析

第13章 企業簡介

  • 簡介
  • GAINSIGHT
  • SALESFORCE
  • NATERO
  • TOTANGO
  • AMITY
  • STRIKEDECK
  • CHURNZERO
  • CLIENTSUCCESS
  • BOLSTRA
  • USERIQ
  • PLANHAT
  • SALESMACHINE
  • CATALYST
  • APPSFOROPS
  • ARMATIC TECHNOLOGIES
  • CUSTOMERSUCCESSBOX
  • CLIENTSHARE
  • WOOTRIC
  • KOMIKO
  • AKITA

第14章 附錄

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目錄
Product Code: TC 7152

"Advent of cloud computing in customer success, and the demand for advanced solutions to monitor customer scores and reduce churn to drive the adoption of customer success platforms across the retail and eCommerce industry vertical"

MarketsandMarkets estimates the global customer success platforms market to grow from USD 854 million in 2019 to USD 2,664 million by 2024, at a Compound Annual Growth Rate (CAGR) of 25.5% during the forecast period. The customer success platforms market is growing rapidly with the advent of cloud computing in customer success, the demand for advanced solutions to monitor customer scores and reduce churn, and the rise in the data volume due to increased digitalization. However, difficulty in data aggregation and synchronization from multiple tools would limit the growth of the market.

Customer service application to grow at the highest CAGR during the forecast period

Customer service plays a crucial role in driving better customer engagement and personalized customer experiences. Enterprises utilize analytics to improve and optimize their customer service operations. With the advanced service analytics capabilities, organizations can identify the causes of customer service issues in real time. Service analytics enables customer service managers to monitor and analyze Key Performance Indicators (KPIs), such as average response time, best agent to issue, distribution of workload, and agent performance assessment.

Customer success platforms market in APAC to grow at the highest CAGR during the forecast period

The significant advancement of the market in Asia Pacific (APAC) is attributed to high growth potential, growing adoption of advanced technologies such as Artificial Intelligence (AI) and Machine Learning (ML), and increasing digitalization in the region with the rising need of businesses to remain globally competitive. Furthermore, growing significance of big data and advanced analytics is also expected to fuel the growth of the customer success platforms market. However, difficulties in data aggregation and synchronization from multiple sources remain the biggest hurdle in the customer success platforms adoption across the region. The cloud-based customer success platforms present an optimal solution for these countries by minimizing integration complexities.

SMEs to hold the highest market share during the forecast period in the customer success platforms market

Organizations have been gradually recognizing the importance of customer success solutions, and have started deploying them, as per their needs and available resources. The availability of Software-as-a-Service (SaaS) based customer success solutions has gained popularity among Small and Medium-sized Enterprises (SMEs). These enterprises have started to deploy such solutions to generate a 360° view of customers and identify patterns, trends and gather insights to improve business performance. The SMEs segment is expected maintain its dominance in terms of revenue generation throughout the forecast period.

In-depth interviews were conducted with Chief Executive Officers (CEOs), Chief Technology Officers (CTOs), Chief Operating Officers (COOs), Vice Presidents (VPs), Managing Directors (MDs), technology and innovation directors, and related key executives from various key companies and organizations operating in the customer success platforms market.

  • By Company: Tier 1-10%, Tier 2-25%, and Tier 3-65%
  • By Designation: C-Level-25%, Director Level-50%, and Others-25%
  • By Region: North America-40%, Europe-30%, APAC-20%, and RoW - 10%

The customer success platforms market comprises major solution providers, such as Gainsight (US), Salesforce (US), Natero (US), Totango (US), Amity (Canada), Strikedeck (US), ChurnZero (US), ClientSuccess (US), Bolstra (US), Salesmachine (US), UserIQ (US), Planhat (Sweden), AppsForOps (Australia), Catalyst (US), Armatic Technologies (US), CustomerSuccessBox (US), Clientshare (England), Wootric (US), Komiko (US), and Akita (Ireland). The study includes an in-depth competitive analysis of these key players in the customer success platforms market with their company profiles, recent developments, and key market strategies.

Research Coverage:

The customer success platforms market revenue is primarily classified into revenues from solutions and services. Solutions revenue is associated with software/platform offerings while services' revenue is associated with support and maintenance services and consulting services. The market is also segmented on the basis of application, deployment model, organization size, industry vertical, and region.

Key benefits of the report:

The report would help the market leaders/new entrants in this market with the information on the closest approximations of the revenue numbers for the overall customer success platforms market and the subsegments. This report would help stakeholders understand the competitive landscape and gain insights to better position their businesses and plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 OBJECTIVES OF THE STUDY
  • 1.2 MARKET DEFINITION
  • 1.3 MARKET SCOPE
    • 1.3.1 MARKET SEGMENTATION
    • 1.3.2 REGIONS COVERED
  • 1.4 YEARS CONSIDERED FOR THE STUDY
  • 1.5 CURRENCY CONSIDERED
  • 1.6 STAKEHOLDERS

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • 2.1.1 SECONDARY DATA
    • 2.1.2 PRIMARY DATA
      • 2.1.2.1 Breakup of primary profiles
      • 2.1.2.2 Key industry insights
  • 2.2 MARKET BREAKUP AND DATA TRIANGULATION
  • 2.3 MARKET SIZE ESTIMATION
  • 2.4 MARKET FORECAST
  • 2.5 COMPETITIVE LEADERSHIP MAPPING RESEARCH METHODOLOGY
    • 2.5.1 VENDOR INCLUSION CRITERIA
  • 2.6 ASSUMPTIONS FOR THE STUDY
  • 2.7 LIMITATIONS OF THE STUDY

3 EXECUTIVE SUMMARY

4 PREMIUM INSIGHTS

  • 4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE CUSTOMER SUCCESS

PLATFORMS MARKET 34

  • 4.2 CUSTOMER SUCCESS PLATFORMS MARKET, BY APPLICATION (2019-2024)
  • 4.3 CUSTOMER SUCCESS PLATFORMS MARKET, BY ORGANIZATION SIZE
  • 4.4 CUSTOMER SUCCESS PLATFORMS MARKET: MARKET SHARE ACROSS REGIONS

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    • 5.2.1 DRIVERS
      • 5.2.1.1 Advent of cloud computing in customer success
      • 5.2.1.2 Demand for advanced solutions to monitor customer scores and reduce churn
      • 5.2.1.3 Rising data volume due to increased digitalization
    • 5.2.2 RESTRAINTS
      • 5.2.2.1 Data aggregation and synchronization from multiple silos
    • 5.2.3 OPPORTUNITIES
      • 5.2.3.1 Rising adoption of advanced technologies, such as artificial intelligence and machine learning
      • 5.2.3.2 Increasing investment in customer success platform startups
    • 5.2.4 CHALLENGES
      • 5.2.4.1 Data security and privacy concerns
  • 5.3 INDUSTRY TRENDS
    • 5.3.1 USE CASES
      • 5.3.1.1 Use Case 1: Increasing customer engagement by analyzing customer health
      • 5.3.1.2 Use Case 2: Reducing onboarding time through data-driven insights
      • 5.3.1.3 Use Case 3: Tracking customer interactions for driving business
    • 5.3.2 IMPACT OF ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING ON THE CUSTOMER SUCCESS PLATFORMS MARKET
    • 5.3.3 CUSTOMER SUCCESS PROCESS

6 CUSTOMER SUCCESS PLATFORMS MARKET, BY APPLICATION

  • 6.1 INTRODUCTION
  • 6.2 CUSTOMER EXPERIENCE MANAGEMENT
    • 6.2.1 INCREASING NEED FOR REAL-TIME INSIGHTS INTO CUSTOMER DATA TO DRIVE CUSTOMER EXPERIENCE MANAGEMENT
  • 6.3 SALES AND MARKETING MANAGEMENT
    • 6.3.1 FOCUS ON BETTER ENGAGEMENT WITH TARGET AUDIENCE TO DRIVE SALES AND MARKETING MANAGEMENT
  • 6.4 RISK AND COMPLIANCE MANAGEMENT
    • 6.4.1 INCREASING NEED FOR MITIGATING RISKS ASSOCIATED WITH MISUSE OF CUSTOMER DATA AND MEETING STRICT REGULATIONS TO SPUR DEMAND FOR RISK AND COMPLIANCE MANAGEMENT
  • 6.5 CUSTOMER SERVICE
    • 6.5.1 GROWING FOCUS ON ENHANCING CUSTOMER INTERACTIONS AND ENSURING TIMELY DELIVERY TO DRIVE CUSTOMER SERVICE
  • 6.6 OTHERS

7 CUSTOMER SUCCESS PLATFORMS MARKET, BY COMPONENT

  • 7.1 INTRODUCTION
  • 7.2 SOLUTION
    • 7.2.1 NEED FOR CONSOLIDATING DISTINCT CUSTOMER DATA TO ENHANCE CUSTOMER EXPERIENCE DRIVING THE ADOPTION OF CUSTOMER SUCCESS SOLUTIONS
  • 7.3 SERVICES
    • 7.3.1 PROFESSIONAL SERVICES
      • 7.3.1.1 Support and maintenance services
        • 7.3.1.1.1 Need for technical and maintenance assistance during software life cycle to drive the growth of support and maintenance services
      • 7.3.1.2 Consulting services
        • 7.3.1.2.1 Need for business performance improvement and cost reduction to create demand for consulting services
    • 7.3.2 MANAGED SERVICES
      • 7.3.2.1 Increasing need for monitoring and managing business operations to drive the growth of managed services

8 CUSTOMER SUCCESS PLATFORMS MARKET, BY DEPLOYMENT MODEL

  • 8.1 INTRODUCTION
  • 8.2 ON-PREMISES
    • 8.2.1 DATA PRIVACY AND SECURITY ADVANTAGES TO BOOST THE GROWTH OF ON-PREMISES CUSTOMER SUCCESS SOLUTIONS
  • 8.3 CLOUD
    • 8.3.1 BENEFITS SUCH AS MOBILITY, LOW SETUP COSTS, AND UNIVERSAL ACCESS TO BOOST THE ADOPTION OF CLOUD-BASED CUSTOMER SUCCESS SOLUTIONS

9 CUSTOMER SUCCESS PLATFORMS MARKET, BY ORGANIZATION SIZE

  • 9.1 INTRODUCTION
  • 9.2 SMALL AND MEDIUM-SIZED ENTERPRISES
    • 9.2.1 INCREASING DEMAND FOR CLOUD-BASED SOLUTIONS TO DRIVE THE ADOPTION OF CUSTOMER SUCCESS SOLUTIONS IN SMES
  • 9.3 LARGE ENTERPRISES
    • 9.3.1 RISING NEED FOR CUSTOMER DATA ANALYSIS TO DRIVE THE ADOPTION OF CUSTOMER SUCCESS SOLUTIONS IN LARGE ENTERPRISES

10 CUSTOMER SUCCESS PLATFORMS MARKET, BY INDUSTRY VERTICAL

  • 10.1 INTRODUCTION
  • 10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
    • 10.2.1 FOCUS ON COMPLIANCE WITH REGULATIONS AND FINANCIAL STANDARDS TO INCREASE THE DEMAND FOR CUSTOMER SUCCESS SOLUTIONS IN BFSI

  • 10.3 RETAIL AND ECOMMERCE
    • 10.3.1 GROWING ECOMMERCE BUSINESS AND NEED FOR BUILDING CUSTOMER-CENTRIC STRATEGY TO DRIVE THE ADOPTION OF CUSTOMER SUCCESS SOLUTIONS IN RETAIL AND ECOMMERCE
  • 10.4 TELECOMMUNICATIONS AND IT
    • 10.4.1 INCREASING NEED FOR HARNESSING MASSIVE CUSTOMER DATA WITH CUSTOMER SUCCESS SOLUTIONS TO BOOST THE MARKET GROWTH IN TELECOMMUNICATIONS AND IT
  • 10.5 HEALTHCARE AND LIFE SCIENCES
    • 10.5.1 CREATING DATA-DRIVEN PERSONALIZED TREATMENT PLANS TO DRIVE THE ADOPTION OF CUSTOMER SUCCESS SOLUTIONS IN HEALTHCARE AND LIFE SCIENCES
  • 10.6 GOVERNMENT AND PUBLIC SECTOR
    • 10.6.1 FOCUS ON ASSESSING TAX RISK AND PREDICTING CRIMES TO BOOST THE GROWTH OF CUSTOMER SUCCESS PLATFORMS MARKET IN GOVERNMENT AND PUBLIC SECTOR
  • 10.7 OTHERS

11 CUSTOMER SUCCESS PLATFORMS MARKET, BY REGION

  • 11.1 INTRODUCTION
  • 11.2 NORTH AMERICA
    • 11.2.1 UNITED STATES
      • 11.2.1.1 High consumer spending and presence of a large number of players to drive the adoption of customer success solutions in the US
    • 11.2.2 CANADA
      • 11.2.2.1 Need for companies to leverage the increasing volume of data driving the growth of customer success platforms market in Canada
  • 11.3 EUROPE
    • 11.3.1 UNITED KINGDOM
      • 11.3.1.1 Increasing technology adoption and various government initiatives to fuel the growth of customer success platforms market in the UK
    • 11.3.2 GERMANY
      • 11.3.2.1 High-income markets and need for maintaining a competitive edge to drive the adoption of customer success solutions in Germany
    • 11.3.3 FRANCE
      • 11.3.3.1 Need for understanding changing customer behavior to boost the growth of customer success platforms market in France
    • 11.3.4 REST OF EUROPE
  • 11.4 ASIA PACIFIC
    • 11.4.1 CHINA
      • 11.4.1.1 Increasing digitalization and growing need for enhanced customer experience across various industries to drive the adoption of customer success solutions in China
    • 11.4.2 JAPAN
      • 11.4.2.1 High investment in labor-savvy technologies to fuel the growth of customer success platforms market in Japan

    • 11.4.3 INDIA
      • 11.4.3.1 Incorporating a customer-centric approach in business strategies to drive the adoption of customer success solutions in India
    • 11.4.4 REST OF ASIA PACIFIC
  • 11.5 MIDDLE EAST AND AFRICA
    • 11.5.1 MIDDLE EAST
      • 11.5.1.1 Changing customer demands and increased inclination toward advanced technologies to fuel the growth of customer success platforms market in the Middle East
    • 11.5.2 AFRICA
      • 11.5.2.1 Increasing awareness of the benefits of customer success platforms to boost the market growth in Africa
  • 11.6 LATIN AMERICA
    • 11.6.1 MEXICO
      • 11.6.1.1 Increasing trade and rising customer base to fuel the growth of customer success platforms market in Mexico
    • 11.6.2 BRAZIL
      • 11.6.2.1 Growing adoption of cloud-based solutions to propel the growth of customer success platforms market in Brazil
    • 11.6.3 REST OF LATIN AMERICA

12 COMPETITIVE LANDSCAPE

  • 12.1 COMPETITIVE LEADERSHIP MAPPING (START-UP)
    • 12.1.1 PROGRESSIVE COMPANIES
    • 12.1.2 RESPONSIVE COMPANIES
    • 12.1.3 DYNAMIC COMPANIES
    • 12.1.4 STARTING BLOCKS
  • 12.2 STRENGTH OF PRODUCT PORTFOLIO
  • 12.3 BUSINESS STRATEGY EXCELLENCE
  • 12.4 RANKING ANALYSIS

13 COMPANY PROFILES

  • 13.1 INTRODUCTION

(Business Overview, Platforms & Solution, Key Insights, Recent Developments, SWOT Analysis, MnM View)*

  • 13.2 GAINSIGHT
  • 13.3 SALESFORCE
  • 13.4 NATERO
  • 13.5 TOTANGO
  • 13.6 AMITY
  • 13.7 STRIKEDECK
  • 13.8 CHURNZERO
  • 13.9 CLIENTSUCCESS
  • 13.10 BOLSTRA
  • 13.11 USERIQ
  • 13.12 PLANHAT
  • 13.13 SALESMACHINE
  • 13.14 CATALYST
  • 13.15 APPSFOROPS
  • 13.16 ARMATIC TECHNOLOGIES
  • 13.17 CUSTOMERSUCCESSBOX
  • 13.18 CLIENTSHARE
  • 13.19 WOOTRIC
  • 13.20 KOMIKO
  • 13.21 AKITA

Details on Business Overview, Platforms & Solutions, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

14 APPENDIX

  • 14.1 DISCUSSION GUIDE
  • 14.2 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 14.3 AVAILABLE CUSTOMIZATION
  • 14.4 RELATED REPORTS
  • 14.5 AUTHOR DETAILS

LIST OF TABLES

  • TABLE 1: UNITED STATES DOLLAR EXCHANGE RATE, 2016-2019
  • TABLE 2: FACTOR ANALYSIS
  • TABLE 3: EVALUATION CRITERIA
  • TABLE 4: CUSTOMER SUCCESS PLATFORMS MARKET SIZE AND GROWTH RATE, 2017-2024 (USD MILLION, Y-O-Y %)
  • TABLE 5: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 6: CEM: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 7: SALES AND MARKETING MANAGEMENT: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 8: RISK AND COMPLIANCE MANAGEMENT: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 9: CUSTOMER SERVICE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 10: OTHERS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 11: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 12: SOLUTION: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 13: SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 14: SERVICES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 15: PROFESSIONAL SERVICES MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 16: PROFESSIONAL SERVICES MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 17: SUPPORT AND MAINTENANCE SERVICES MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 18: CONSULTING SERVICES MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 19: MANAGED SERVICES MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 20: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODEL, 2017-2024 (USD MILLION)
  • TABLE 21: ON-PREMISES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 22: CLOUD: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 23: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 24: SMES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 25: LARGE ENTERPRISES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 26: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 27: BFSI: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 28: RETAIL AND ECOMMERCE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 29: TELECOMMUNICATIONS AND IT: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 30: HEALTHCARE AND LIFE SCIENCES: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 31: GOVERNMENT AND PUBLIC SECTOR: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 32: OTHERS: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 33: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 34: NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 35: NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 36: NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PROFESSIONAL SERVICE, 2017-2024 (USD MILLION)
  • TABLE 37: NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 38: NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODEL, 2017-2024 (USD MILLION)
  • TABLE 39: NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 40: NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 41: NORTH AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 42: EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 43: EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 44: EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PROFESSIONAL SERVICE, 2017-2024 (USD MILLION)
  • TABLE 45: EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 46: EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODEL, 2017-2024 (USD MILLION)
  • TABLE 47: EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 48: EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 49: EUROPE: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 50: ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 51: ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 52: ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PROFESSIONAL SERVICE, 2017-2024 (USD MILLION)
  • TABLE 53: ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 54: ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODEL, 2017-2024 (USD MILLION)
  • TABLE 55: ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 56: ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 57: ASIA PACIFIC: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 58: MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 59: MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 60: MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PROFESSIONAL SERVICE, 2017-2024 (USD MILLION)
  • TABLE 61: MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 62: MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODEL, 2017-2024 (USD MILLION)
  • TABLE 63: MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 64: MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 65: MIDDLE EAST AND AFRICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SUB-REGION, 2017-2024 (USD MILLION)
  • TABLE 66: LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 67: LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY SERVICE, 2017-2024 (USD MILLION)
  • TABLE 68: LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY PROFESSIONAL SERVICE, 2017-2024 (USD MILLION)
  • TABLE 69: LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 70: LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY DEPLOYMENT MODEL, 2017-2024 (USD MILLION)
  • TABLE 71: LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY ORGANIZATION SIZE, 2017-2024 (USD MILLION)
  • TABLE 72: LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY INDUSTRY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 73: LATIN AMERICA: CUSTOMER SUCCESS PLATFORMS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)

LIST OF FIGURES

  • FIGURE 1: GLOBAL CUSTOMER SUCCESS PLATFORMS MARKET: RESEARCH DESIGN
  • FIGURE 2: CUSTOMER SUCCESS PLATFORMS MARKET: MARKET ESTIMATION AND FORECAST METHODOLOGY
  • FIGURE 3: CUSTOMER SUCCESS PLATFORMS MARKET OVERVIEW
  • FIGURE 4: CUSTOMER SUCCESS PLATFORMS MARKET TO WITNESS HIGH GROWTH DURING THE FORECAST PERIOD
  • FIGURE 5: CUSTOMER SUCCESS PLATFORMS MARKET, BY COMPONENT (2019 VS. 2024)
  • FIGURE 6: CUSTOMER SUCCESS PLATFORMS MARKET, BY DEPLOYMENT MODEL (2019-2024)
  • FIGURE 7: ADVENT OF CLOUD COMPUTING AND DEMAND FOR ADVANCED SOLUTIONS TO MONITOR CUSTOMER SUCCESS AND REDUCE CHURN DRIVING THE CUSTOMER SUCCESS PLATFORMS MARKET
  • FIGURE 8: CUSTOMER SUCCESS PLATFORMS MARKET, BY APPLICATION (2019-2024)
  • FIGURE 9: CUSTOMER SUCCESS PLATFORMS MARKET, BY ORGANIZATION SIZE (2019-2024)
  • FIGURE 10: NORTH AMERICA TO ACCOUNT FOR THE HIGHEST MARKET SHARE IN 2019
  • FIGURE 11: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CUSTOMER SUCCESS PLATFORMS MARKET
  • FIGURE 12: CUSTOMER SUCCESS PROCESS
  • FIGURE 13: CUSTOMER SERVICE SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 14: SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 15: MANAGED SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 16: CONSULTING SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 17: CLOUD DEPLOYMENT MODEL TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 18: SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 19: RETAIL AND ECOMMERCE INDUSTRY VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 20: ASIA PACIFIC TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 21: NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 22: ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 23: CUSTOMER SUCCESS PLATFORMS MARKET, COMPETITIVE LEADERSHIP MAPPING, STARTUP COMPANIES, 2019
  • FIGURE 24: RANKING OF KEY PLAYERS IN THE CUSTOMER SUCCESS PLATFORMS MARKET, 2019
  • FIGURE 25: GAINSIGHT: SWOT ANALYSIS
  • FIGURE 26: SALESFORCE: COMPANY SNAPSHOT
  • FIGURE 27: SALESFORCE: SWOT ANALYSIS
  • FIGURE 28: NATERO: SWOT ANALYSIS
  • FIGURE 29: TOTANGO: SWOT ANALYSIS
  • FIGURE 30: AMITY: SWOT ANALYSIS