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市場調查報告書

BPaaS (Business Process as a Service)的全球市場 至2022年的預測:人事,會計、財務,銷售、行銷,客戶服務/支援,採購、供應鏈,經營,法務,R&D

BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022

出版商 MarketsandMarkets 商品編碼 274436
出版日期 內容資訊 英文 138 Pages
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BPaaS (Business Process as a Service)的全球市場 至2022年的預測:人事,會計、財務,銷售、行銷,客戶服務/支援,採購、供應鏈,經營,法務,R&D BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022
出版日期: 2017年12月12日 內容資訊: 英文 138 Pages
簡介

全球BPaaS (事業流程「即服務」) 市場,預計2017年達402億美元,2022年達687億6000萬美元,以11.3%的年複合成長率 (CAGR) 成長。市場成長的要素,是各種法規遵守的必要性,及企業的靈活性改善、進入時間的縮短等。尤其是,預計客戶服務、支援的需求今後將大幅度增加。

本報告提供全球BPaaS (Business Process as a Service) 市場相關分析,技術概要和市場基本結構、最新趨勢,主要市場促進、阻礙因素,市場趨勢與今後的預測 (過去3年、今後5年份),按商務流程、各企業規模、各產業、各地區的詳細趨勢,市場競爭、資本交易的狀態,主要企業的簡介等調查、考察。

第1章 簡介

第2章 分析方法

第3章 摘要整理

第4章 重要考察

第5章 市場概要

  • 簡介
  • 市場動態
    • 促進因素
      • 成本效率性和,由於TCO (總持有成本) 降低,促進BPaaS解決方案的普及到各企業
      • 法規遵守的必要性增加
      • BPaaS改善企業的靈活性 (迅速性) ,及市縮短場進入的時間
      • 中小企業的BPaaS普及率上升
    • 阻礙因素
      • 資料、安全相關不安的增加
    • 市場機會
      • 對多進程、工作流程的關注
      • 附BPaaS解決方案的分析功能,提供商務流程的重要考察
    • 課題
      • 跟第三方BPaaS供應商的聯合相關課題
      • 功能停止和對第三方的依賴
  • BPaaS的架構

第6章 BPaaS市場:各商務流程

  • 簡介
  • 人事管理
  • 會計、財務
  • 銷售、行銷
  • 客戶服務,顧客支援
  • 採購,供應鏈管理
  • 經營
  • 其他

第7章 BPaaS市場:各企業規模

  • 簡介
  • 中小企業
  • 大企業

第8章 BPaaS市場:各產業

  • 簡介
  • 銀行、金融服務、保險 (BFSI)
  • 通訊、IT/IT支援服務 (ITES)
  • 製造業
  • 電子商務、零售業
  • 醫療
  • 政府機關
  • 其他

第9章 BPaaS市場:各地區

  • 簡介
  • 北美
  • 歐洲
  • 亞太地區
  • 南美
  • 中東、非洲

第10章 競爭環境

  • 概要
  • 市場排行榜分析
  • 競爭方案
    • 新產品銷售
    • 事業擴張
    • 企業合併、收購 (M&A)/風險企業融資
    • 協定、事業合作

第11章 企業簡介 (概要,主要產品與服務,策略、考察,近幾年趨勢,MnM的見解)

  • ACCENTURE
  • CAPGEMINI
  • COGNIZANT
  • EXL
  • IBM
  • 富士通
  • HCL
  • GENPACT
  • TCS
  • WIPRO

第12章 附錄

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目錄
Product Code: TC 1440

"The growing need for business agility and a faster time-to-market are expected to drive the growth of the Business Process as a Service (BPaaS) market"

The BPaaS market size is expected to grow from USD 40.20 billion in 2017 to USD 68.76 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.3% during the forecast period. The major drivers that are expected to increase the demand for the BPaaS market include the growing need to comply with regulations and the need for business agility and a faster time-to-market. The major restraining factor for the growth of the BPaaS market is expected to be the rising concern over data security.

Customer service and support business process is expected to grow at the fastest rate during the forecast period

The customer service and support business process is expected to witness the highest growth rate during the forecast period, as organizations are seeking for transformation of their customer service operations by decreasing the operational costs, while dynamically scaling up the operations associated to smaller product life cycles.

Large enterprises segment is expected to hold the largest market share market during the forecast period

The large enterprises segment is expected to hold the largest market share during the forecast period, owing to the need to reduce the high Capital Expenditure (CAPEX) and Operating Expenditure (OPEX). Large enterprises have dedicated in-house IT resources and larger IT budgets to consider the adoption of as-a-service models for their business processes.

Asia Pacific (APAC) is expected to grow at the fastest rate during the forecast period

As per the geographic analysis, the APAC region is expected to witness the fastest growth in the BPaaS market, due to the increased adoption of BPaaS, owing to its agility, scalability, and efficient pay-per-usage benefits, with an enhanced cloud infrastructure and security. North America is expected to hold the largest market share, owing to the presence of the top BPaaS service providers, the globalization of managed cloud services, and the high adoption rate of cloud computing.

The break-up profiles of the primary discussion participants are given below:

  • By Company Type: Tier 1 (40%), Tier 2 (35%), and Tier 3 (25%)
  • By Designation: C-Level (45%), Director Level (35%), and Manager Level (20%)
  • By Region: North America (35%), APAC (30%), Europe (25%), and RoW (10%)

The key BPaaS market vendors profiled in the report are as follows:

  • 1. Accenture (Republic of Ireland)
  • 2. IBM (US)
  • 3. Capgemini (France)
  • 4. Cognizant (India)
  • 5. EXL (US)
  • 6. Fujitsu (Japan)
  • 7. Genpact (UK)
  • 8. HCL (India)
  • 9. TCS (India)
  • 10. Wipro (India)

Research Coverage:

The global BPaaS market has been segmented by business process, organization size, vertical, and region. A detailed analysis of the regions has been done to provide insights into the potential future business opportunities across different regions. In addition to this, the strength of service portfolio and business strategy excellence are some of the other MarketsandMarkets analysis included in the report.

Reasons to Buy the Report:

The report will help the market leaders/new entrants in the BPaaS market in the following ways:

  • 1. The report segments the BPaaS market comprehensively provides the closest approximations of the revenue numbers for the overall market and subsegments across different regions.
  • 2. The report helps the stakeholders understand the pulse of the market and provides them with information on the key market drivers, restraints, challenges, and opportunities.
  • 3. The report helps the stakeholders understand the competitors and gain more insights to better their position in the market.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
  • 1.4. YEARS CONSIDERED FOR THE STUDY
  • 1.5. CURRENCY
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
    • 2.1.1. SECONDARY DATA
    • 2.1.2. PRIMARY DATA
      • 2.1.2.1. Breakdown of primaries
      • 2.1.2.2. Key industry insights
  • 2.2. MARKET SIZE ESTIMATION
  • 2.3. RESEARCH ASSUMPTIONS
  • 2.4. LIMITATIONS

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN THE BUSINESS PROCESS AS A SERVICE MARKET
  • 4.2. BUSINESS PROCESS AS A SERVICE MARKET, BY REGION
  • 4.3. BUSINESS PROCESS AS A SERVICE MARKET, BY BUSINESS PROCESS
  • 4.4. BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE
  • 4.5. BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL
  • 4.6. BUSINESS PROCESS AS A SERVICE MARKET, MARKET INVESTMENT SCENARIO

5. MARKET OVERVIEW

  • 5.1. INTRODUCTION
  • 5.2. MARKET DYNAMICS
    • 5.2.1. DRIVERS
      • 5.2.1.1. Cost-effectiveness and lower TCO are expected to drive the enterprises to adopt BPaaS solutions
      • 5.2.1.2. The growing need to comply with regulations
      • 5.2.1.3. BPaaS offers business agility and a faster time-to-market
      • 5.2.1.4. The increasing adoption rate of BPaaS among the SMEs
    • 5.2.2. RESTRAINTS
      • 5.2.2.1. Rising concerns over data security
    • 5.2.3. OPPORTUNITIES
      • 5.2.3.1. Focus on multi-process business workflow
      • 5.2.3.2. BPaaS solutions embed analytical capabilities, providing vital business process insights
    • 5.2.4. CHALLENGES
      • 5.2.4.1. Integration challenges with the third-party BPaaS vendors
      • 5.2.4.2. Outages and third-party dependence
  • 5.3. BUSINESS PROCESS AS A SERVICE ARCHITECTURE

6. BUSINESS PROCESS AS A SERVICE MARKET, BY BUSINESS PROCESS

  • 6.1. INTRODUCTION
  • 6.2. HUMAN RESOURCE MANAGEMENT
  • 6.3. ACCOUNTING AND FINANCE
  • 6.4. SALES AND MARKETING
  • 6.5. CUSTOMER SERVICE AND SUPPORT
  • 6.6. PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
  • 6.7. OPERATIONS
  • 6.8. OTHERS

7. BUSINESS PROCESS AS A SERVICE MARKET, BY ORGANIZATION SIZE

  • 7.1. INTRODUCTION
  • 7.2. SMALL AND MEDIUM-SIZED ENTERPRISES
  • 7.3. LARGE ENTERPRISES

8. BUSINESS PROCESS AS A SERVICE MARKET, BY VERTICAL

  • 8.1. INTRODUCTION
  • 8.2. BANKING, FINANCIAL SERVICES, AND INSURANCE
  • 8.3. TELECOM AND IT/ITES
  • 8.4. MANUFACTURING
  • 8.5. ECOMMERCE AND RETAIL
  • 8.6. HEALTHCARE
  • 8.7. GOVERNMENT
  • 8.8. OTHERS

9. BUSINESS PROCESS AS A SERVICE, BY REGION

  • 9.1. INTRODUCTION
  • 9.2. NORTH AMERICA
  • 9.3. EUROPE
  • 9.4. ASIA PACIFIC
  • 9.5. LATIN AMERICA
  • 9.6. MIDDLE EAST AND AFRICA

10. COMPETITIVE LANDSCAPE

  • 10.1. OVERVIEW
  • 10.2. MARKET RANKING ANALYSIS
  • 10.3. COMPETITIVE SCENARIO
    • 10.3.1. NEW PRODUCT LAUNCHES, 2015-2017
    • 10.3.2. BUSINESS EXPANSIONS, 2015-2017
    • 10.3.3. MERGERS AND ACQUISITIONS/VENTURE FUNDING, 2015-2017
    • 10.3.4. AGREEMENTS AND PARTNERSHIPS, 2015-2017

11. COMPANY PROFILES (Overview, services offered, Recent Developments, SWOT analysis, MNM view)*

  • 11.1. ACCENTURE
  • 11.2. CAPGEMINI
  • 11.3. COGNIZANT
  • 11.4. EXL
  • 11.5. IBM
  • 11.6. FUJITSU
  • 11.7. GENPACT
  • 11.8. HCL
  • 11.9. NGA HUMAN RESOURCES
  • 11.10. TCS
  • 11.11. WIPRO

*Details on Overview, services offered, Recent Developments, SWOT analysis, MNM view might not be captured in case of unlisted companies.

12. APPENDIX

  • 12.1. DISCUSSION GUIDE
  • 12.2. KNOWLEDGE STORE: MARKETSANDMARKETS SUBSCRIPTION PORTAL
  • 12.3. INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE
  • 12.4. AVAILABLE CUSTOMIZATION
  • 12.5. RELATED REPORTS
  • 12.6. AUTHOR DETAILS

LIST OF TABLES

  • TABLE 1: UNITED STATES DOLLAR EXCHANGE RATE, 2014-2017
  • TABLE 2: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 3: HUMAN RESOURCE MANAGEMENT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 4: ACCOUNTING AND FINANCE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 5: SALES AND MARKETING: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 6: CUSTOMER SERVICE AND SUPPORT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 7: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 8: OPERATIONS: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 9: OTHERS: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 10: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 11: SMALL AND MEDIUM-SIZED ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 12: SMALL AND MEDIUM-SIZED ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 13: LARGE ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 14: LARGE ENTERPRISES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 15: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
  • TABLE 16: BANKING, FINANCIAL SERVICES, AND INSURANCE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 17: TELECOM AND IT/ITES: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 18: MANUFACTURING: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 19: ECOMMERCE AND RETAIL: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 20: HEALTHCARE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 21: GOVERNMENT: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 22: OTHERS: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 23: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY REGION, 2015-2022 (USD BILLION)
  • TABLE 24: NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 25: NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 26: NORTH AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
  • TABLE 27: NORTH AMERICA: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 28: NORTH AMERICA: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 29: NORTH AMERICA: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 30: NORTH AMERICA: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 31: NORTH AMERICA: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 32: NORTH AMERICA: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 33: NORTH AMERICA: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 34: EUROPE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 35: EUROPE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 36: EUROPE: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
  • TABLE 37: EUROPE: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 38: EUROPE: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 39: EUROPE: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 40: EUROPE: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 41: EUROPE: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 42: EUROPE: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 43: EUROPE: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 44: ASIA PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 45: ASIA PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 46: ASIA PACIFIC: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
  • TABLE 47: ASIA PACIFIC: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 48: ASIA PACIFIC: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 49: ASIA PACIFIC: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 50: ASIA PACIFIC: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 51: ASIA PACIFIC: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 52: ASIA PACIFIC: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 53: ASIA PACIFIC: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 54: LATIN AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 55: LATIN AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 56: LATIN AMERICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
  • TABLE 57: LATIN AMERICA: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 58: LATIN AMERICA: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 59: LATIN AMERICA: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 60: LATIN AMERICA: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 61: LATIN AMERICA: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 62: LATIN AMERICA: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 63: LATIN AMERICA: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 64: MIDDLE EAST AND AFRICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY BUSINESS PROCESS, 2015-2022 (USD BILLION)
  • TABLE 65: MIDDLE EAST AND AFRICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 66: MIDDLE EAST AND AFRICA: BUSINESS PROCESS AS A SERVICE MARKET SIZE, BY VERTICAL, 2015-2022 (USD BILLION)
  • TABLE 67: MIDDLE EAST AND AFRICA: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 68: MIDDLE EAST AND AFRICA: ACCOUNTING AND FINANCE BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 69: MIDDLE EAST AND AFRICA: SALES AND MARKETING BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 70: MIDDLE EAST AND AFRICA: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 71: MIDDLE EAST AND AFRICA: PROCUREMENT AND SUPPLY CHAIN MANAGEMENT BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 72: MIDDLE EAST AND AFRICA: OPERATIONS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)
  • TABLE 73: MIDDLE EAST AND AFRICA: OTHERS BUSINESS PROCESS MARKET SIZE, BY ORGANIZATION SIZE, 2015-2022 (USD BILLION)

LIST OF FIGURES

  • FIGURE 1: BUSINESS PROCESS AS A SERVICE MARKET: MARKET SEGMENTATION
  • FIGURE 2: BUSINESS PROCESS AS A SERVICE MARKET: RESEARCH DESIGN
  • FIGURE 3: DATA TRIANGULATION
  • FIGURE 4: MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 5: MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 6: BUSINESS PROCESS AS A SERVICE MARKET: ASSUMPTIONS
  • FIGURE 7: BUSINESS PROCESS AS A SERVICE MARKET SNAPSHOT
  • FIGURE 8: BUSINESS PROCESS AS A SERVICE MARKET, TOP 3 SEGMENTS
  • FIGURE 9: BUSINESS PROCESS AS A SERVICE MARKET, TOP 3 BUSINESS PROCESSES
  • FIGURE 10: BUSINESS PROCESS AS A SERVICE MARKET, TOP 3 VERTICALS, BY REGION
  • FIGURE 11: BUSINESS PROCESS AS A SERVICE MARKET, BY REGION
  • FIGURE 12: INCREASING NEED FOR REDUCING THE OVERALL OPERATIONAL COSTS IN ENTERPRISES IS EXPECTED TO BE DRIVING THE MARKET GROWTH
  • FIGURE 13: ASIA PACIFIC IS EXPECTED TO WITNESS THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD
  • FIGURE 14: CUSTOMER SERVICE AND SUPPORT BUSINESS PROCESS IS EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 15: LARGE ENTERPRISES SEGMENT IS EXPECTED TO HAVE A LARGER MARKET SHARE DURING THE FORECAST PERIOD
  • FIGURE 16: BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL IS EXPECTED TO HAVE THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD
  • FIGURE 17: ASIA PACIFIC IS EXPECTED TO HAVE THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD
  • FIGURE 18: BUSINESS PROCESS AS A SERVICE MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 19: HUMAN RESOURCE MANAGEMENT BUSINESS PROCESS IS EXPECTED TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 20: SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT IS EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
  • FIGURE 21: BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL IS EXPECTED TO HAVE THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 22: ASIA PACIFIC IS EXPECTED TO HAVE THE LARGEST MARKET SIZE IN 2022
  • FIGURE 23: ASIA PACIFIC IS EXPECTED TO WITNESS THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD
  • FIGURE 24: NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 25: ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 26: KEY DEVELOPMENTS BY LEADING PLAYERS IN THE BUSINESS PROCESS AS A SERVICE MARKET DURING 2015-2017
  • FIGURE 27: MARKET EVALUATION FRAMEWORK
  • FIGURE 28: ACCENTURE: COMPANY SNAPSHOT
  • FIGURE 29: ACCENTURE: SWOT ANALYSIS
  • FIGURE 30: CAPGEMINI: COMPANY SNAPSHOT
  • FIGURE 31: CAPGEMINI: SWOT ANALYSIS
  • FIGURE 32: COGNIZANT: COMPANY SNAPSHOT
  • FIGURE 33: COGNIZANT: SWOT ANALYSIS
  • FIGURE 34: EXL: COMPANY SNAPSHOT
  • FIGURE 35: EXL: SWOT ANALYSIS
  • FIGURE 36: IBM: COMPANY SNAPSHOT
  • FIGURE 37: IBM: SWOT ANALYSIS
  • FIGURE 38: FUJITSU: COMPANY SNAPSHOT
  • FIGURE 39: GENPACT: COMPANY SNAPSHOT
  • FIGURE 40: HCL: COMPANY SNAPSHOT
  • FIGURE 41: TCS: COMPANY SNAPSHOT
  • FIGURE 42: WIPRO: COMPANY SNAPSHOT
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