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客戶參與解決方案全球市場：組件(解決方案,服務),部署類型(雲端,本地),組織規模,行業(BFSI,電信/IT,零售/消費品),到2027區域預測
市場調查報告書
商品編碼
1076730

客戶參與解決方案全球市場：組件(解決方案,服務),部署類型(雲端,本地),組織規模,行業(BFSI,電信/IT,零售/消費品),到2027區域預測

Customer Engagement Solutions Market by Component (Solutions and Services), Deployment Type (Cloud and On-premises), Organization Size, Vertical (BFSI, Telecom & IT, and Retail & Consumer Goods) and Region - Global Forecast to 2027
出版日期: | 出版商: MarketsandMarkets | 英文 302 Pages | 訂單完成後即時交付

價格
簡介目錄

全球客戶互動解決方案市場預計在預測期內將以 10.8% 的複合年增長率增長，從 2022 年的 193 億美元增長到 2027 年的 322 億美元。

增加客戶參與度解決方案的採用率以及擴大公司客戶群、減少客戶流失和提高客戶保留率等好處是預計在預測期內推動市場增長的最重要因素。

本報告探索全球客戶參與解決方案市場，並提供有關市場動態、專利和技術分析、生態系統、細分/區域市場分析、競爭條件、主要公司概況等方面的信息。

目錄

第一章介紹

第二章調查方法

第 3 章執行摘要

第 4 章重要考慮

第五章市場概況與趨勢

  • 市場動態
    • 促進因素
    • 抑制器
    • 市場機會
    • 挑戰
  • COVID-19 對市場動態的影響
  • 供應鏈分析
  • 生態系統
  • 市場公司的定價模型
  • 技術分析
  • 案例分析
  • 客戶參與解決方案市場收入轉變
  • 專利分析
  • 波特五力分析
  • 監管狀態
  • 主要利益相關者和採購標準
  • 主要會議和活動(2022-2023)

第 6 章按組件：客戶參與解決方案市場

  • 解決方案
    • 全渠道
    • 勞動力優化
    • 機器人流程優化
    • 分析報告
  • 服務
    • 專業服務
    • 託管服務

第 7 章：按組織規模：客戶參與解決方案市場

  • 中小企業
  • 大公司

第 8 章按部署模式：客戶參與解決方案市場

  • 雲
  • 本地

第 9 章按行業：客戶參與解決方案市場

  • BFSI
  • 零售/消費品
  • 通信/IT
  • 車
  • 運輸/物流
  • 旅遊/款待
  • 媒體娛樂
  • 醫療保健/生命科學
  • 製造
  • 其他

第 10 章按地區：客戶參與解決方案市場

  • 北美
    • PESTLE 分析
    • 美國
    • 加拿大
  • 歐洲
    • PESTLE 分析
    • 英國
    • 德國
    • 那個歐洲
  • 亞太地區
    • PESTLE 分析
    • 印度
    • 中國
    • 日本
    • 其他
  • 中東/非洲
    • PESTLE 分析
    • 沙特阿拉伯王國
    • 南非
    • 其他
  • 拉丁美洲
    • PESTLE 分析
    • 墨西哥
    • 巴西
    • 其他

第11章競爭態勢

  • 主要公司排名
  • 過往收益分析
  • 衝突概述
  • 企業產品足跡分析
  • 企業評估象限
  • 初創企業/中小企業評估象限
  • 衝突場景

第 12 章公司簡介

  • 主要公司
    • AVAYA
    • NICE SYSTEMS
    • ORACLE
    • SALESFORCE
    • SAP
    • IBM
    • MICROSOFT
    • ZENDESK
    • PEGASYSTEMS
    • SERVICENOW
    • OPENTEXT
    • VERINT SYSTEMS
    • EGAIN CORPORATION
    • ENGHOUSE SYSTEMS
    • ALVARIA
    • GENESYS
    • FRESHWORKS
    • IFS-MPLSYSTEMS
    • CALABRIO
    • KHOROS
    • PRECISELY
  • 新興/中小企業
    • CREATIO
    • CRMNEXT
    • SUGARCRM
    • WEBENGAGE
    • UPSHOT
    • MOENGAGE
    • CHURNZERO
    • SENTIMETER

第 13 章相鄰/相關市場

  • 客戶體驗管理市場
  • 客戶分析市場
  • 客戶成功平台市場

第14章附錄

簡介目錄
Product Code: TC 6460

The global Customer engagement solutions market size is expected to grow from USD 19.3 billion in 2022 to USD 32.2 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 10.8% during the forecast period. Customer engagement solutions are helping companies widen their customer base, reduce customer churn rate, and increase customer retention. Thus, the increasing adoption of customer engagement solutions, owing to their benefits, is one of the most significant factors expected to drive the growth of the customer engagement solutions market across the globe during the forecast period.

In a short time, the COVID-19 outbreak has affected markets and customer behaviors and substantially impacted economies and societies. Healthcare, telecommunication, media and entertainment, utilities, and government verticals function day and night to stabilize conditions and facilitate prerequisite services to every individual. The telecom sector, in particular, is playing a vital role across the globe to support the digital infrastructure of countries amid the COVID-19 pandemic.

According to Fujitsu's Global Digital Transformation Survey, offline organizations were damaged more, while online organizations witnessed growth in online demand and an increase in revenue. 69% of the business leaders from online organizations have indicated that they witnessed an increase in their business revenue in 2020. In contrast, 53% of offline organizations saw a drop in revenues.

The Analytics and reporting solution segment to have a higher CAGR during the forecast period

Customer engagement analytics solutions offered by enterprises allow businesses to gain in-depth insights into customer activities, which would help enhance customer loyalty and increase sales. It allows organizations to use artificial intelligence in the response to customers and help organizations offer personalized solutions. IBM (US), Microsoft (US), Salesforce (US), and Zendesk (US) are among the leading providers of analytics and reporting solutions.

The Large enterprises segment is estimated to account for larger market size during the forecast period

Retailers Large enterprises are adopting new strategic approaches for customer engagement to stand out in a competitive environment. The brands are choosing AI-powered chatbots, which are the increasingly emerging tools for enterprises looking to offer personalized, day-and-night, self-service support to customers.

Among regions, APAC to hold higher CAGR during the forecast period

The growth of the Customer engagement solutions market in APAC is highly driven by the rapid digitalization of enterprises across the region. Enterprises across APAC are working effortlessly on taking up digital transformation, majorly for streamlining their operations and improving the customer experience. Indicating that spending on software is also expected to grow to keep with up with rising customer demands in terms of online accessibility of services from enterprises. Hence, this rapid investment in technologies and providing online services to the customer is expected to drive the growth of the Customer engagement solutions market in APAC.

Breakdown of primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the Customer engagement solutions market.

  • By Company: Tier I: 18%, Tier II: 9%, and Tier III: 73%
  • By Designation: C-Level Executives: 9%, Directors: 18%, and others: 73%
  • By Region: North America: 55%, Europe: 9%, APAC: 36%

The report includes the study of key players offering Customer engagement solutions solutions and services. It profiles major vendors in the global Customer engagement solutions market. The major vendors in the global Customer engagement solutions market include Avaya (US), IBM (US), Microsoft (US), NICE Systems (Israel), Oracle (US), Salesforce (US), SAP (Germany), Zendesk (US), Pegasystems (US), ServiceNow (US), Open Text (Canada), Precisely (US), Verint Systems (US), eGain Corporation (US), Enghouse Systems (US), Alvaria (US), Genesys (US), Freshworks (California), IFS-mplsystems (Sweden), Calabrio (US), Khoros (US), Creatio (US), CRMNEXT (California), SugarCRM (Canada), WebEngage (India), Upshot (Texas), MoEngage (US), ChurnZero (US), and Sentimeter (US).

Research Coverage

The market study covers the Customer engagement solutions market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as components, deployment mode, organization size, verticals and region. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key Benefits of Buying the Report

The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall Customer engagement solutions market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 STUDY OBJECTIVES
  • 1.2 MARKET DEFINITION
  • 1.3 STUDY SCOPE
    • 1.3.1 MARKETS COVERED
    • FIGURE 1 CUSTOMER ENGAGEMENT SOLUTIONS MARKET SEGMENTATION
    • 1.3.2 GEOGRAPHIC SCOPE
    • FIGURE 2 CUSTOMER ENGAGEMENT SOLUTIONS MARKET: GEOGRAPHIC SCOPE
    • 1.3.3 INCLUSIONS AND EXCLUSIONS
    • 1.3.4 YEARS CONSIDERED
  • 1.4 CURRENCY
    • TABLE 1 USD EXCHANGE RATES, 2019-2021
  • 1.5 LIMITATIONS
  • 1.6 SUMMARY OF CHANGES
  • 1.7 STAKEHOLDERS

2 RESEARCH METHODOLOGY

  • 2.1 RESEARCH DATA
    • FIGURE 3 CUSTOMER ENGAGEMENT SOLUTIONS MARKET: RESEARCH DESIGN
    • 2.1.1 SECONDARY DATA
      • 2.1.1.1 Secondary sources
    • 2.1.2 PRIMARY DATA
      • 2.1.2.1 Primary interviews with experts
      • 2.1.2.2 List of key primary interview participants
      • 2.1.2.3 Breakdown of primaries
      • 2.1.2.4 Primary sources
      • 2.1.2.5 Key industry insights
  • 2.2 MARKET SIZE ESTIMATION
    • 2.2.1 BOTTOM-UP APPROACH
    • FIGURE 4 BOTTOM-UP APPROACH
    • FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF CUSTOMER ENGAGEMENT SOLUTIONS MARKET
    • 2.2.2 TOP-DOWN APPROACH
    • FIGURE 6 TOP-DOWN APPROACH
    • 2.2.3 CUSTOMER ENGAGEMENT SOLUTIONS MARKET ESTIMATION: DEMAND-SIDE ANALYSIS
    • FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY: DEMAND-SIDE ANALYSIS
    • 2.2.4 CUSTOMER ENGAGEMENT SOLUTIONS MARKET ESTIMATION: SUPPLY-SIDE ANALYSIS
    • FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS
    • 2.2.5 GROWTH FORECAST ASSUMPTIONS
    • TABLE 2 MARKET GROWTH ASSUMPTIONS
  • 2.3 MARKET BREAKDOWN AND DATA TRIANGULATION
    • FIGURE 9 DATA TRIANGULATION
  • 2.4 RESEARCH ASSUMPTIONS
    • 2.4.1 RISK ASSESSMENT
    • TABLE 3 RISK ASSESSMENT: CUSTOMER ENGAGEMENT SOLUTIONS MARKET

3 EXECUTIVE SUMMARY

    • FIGURE 10 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2022-2027 (USD MILLION)
    • FIGURE 11 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022 VS. 2027 (USD MILLION)
    • FIGURE 12 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2022 VS. 2027 (USD MILLION)
    • FIGURE 13 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022 VS. 2027 (USD MILLION)
    • FIGURE 14 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022 VS. 2027 (USD MILLION)
    • FIGURE 15 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022 VS. 2027 (USD MILLION)

4 PREMIUM INSIGHTS

  • 4.1 CUSTOMER ENGAGEMENT SOLUTIONS MARKET OVERVIEW
    • FIGURE 16 INCREASING USE OF E-COMMERCE AND M-COMMERCE PLATFORMS TO DRIVE MARKET GROWTH
  • 4.2 NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTIONS AND SERVICES (2022)
    • FIGURE 17 OMNICHANNEL SOLUTIONS SEGMENT EXPECTED TO ACCOUNT FOR LARGER MARKET SIZE IN 2022
  • 4.3 GEOGRAPHICAL SNAPSHOT OF THE CUSTOMER ENGAGEMENT SOLUTIONS MARKET
    • FIGURE 18 ASIA PACIFIC EXPECTED TO ACHIEVE HIGHEST GROWTH DURING FORECAST PERIOD

5 MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    • FIGURE 19 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET
    • 5.2.1 DRIVERS
      • 5.2.1.1 Rise in adoption of customer engagement solutions to reduce customer churn rate
    • FIGURE 20 MOST SIGNIFICANT RETAIL REVENUE DRIVERS, 2021
      • 5.2.1.2 Increase in use of eCommerce and mCommerce platforms
      • 5.2.1.3 Greater focus on delivering enhanced omnichannel customer engagement
    • FIGURE 21 COMMUNICATION CHANNELS USED TO INITIATE CUSTOMER ENGAGEMENT, 2021
      • 5.2.1.4 Shift toward providing exclusive virtual experiences in the post-COVID-19 era
    • 5.2.2 RESTRAINTS
      • 5.2.2.1 Data synchronization between customer engagement solutions and other technologies
      • 5.2.2.2 Personalized expectations of customers
    • 5.2.3 OPPORTUNITIES
      • 5.2.3.1 Increased applicability of Big Data and Machine Learning
      • 5.2.3.2 Growth in investments in Artificial Intelligence (AI)
      • 5.2.3.3 Surge in cross-selling and upselling activities
      • 5.2.3.4 End-to-end business reorientation catalyzed by COVID-19
    • 5.2.4 CHALLENGES
      • 5.2.4.1 Managing security with multiple customer touchpoints
      • 5.2.4.2 Choosing the proper mix of technology and personnel
  • 5.3 IMPACT OF COVID-19 ON MARKET DYNAMICS
    • 5.3.1 DRIVERS AND OPPORTUNITIES
    • 5.3.2 RESTRAINTS AND CHALLENGES
    • 5.3.3 CUMULATIVE GROWTH ANALYSIS
  • 5.4 CUSTOMER ENGAGEMENT SOLUTIONS MARKET: SUPPLY CHAIN ANALYSIS
    • FIGURE 22 CUSTOMER ENGAGEMENT SOLUTIONS MARKET: SUPPLY CHAIN
  • 5.5 ECOSYSTEM
    • FIGURE 23 CUSTOMER ENGAGEMENT SOLUTIONS MARKET: ECOSYSTEM
    • TABLE 4 CUSTOMER ENGAGEMENT SOLUTIONS MARKET: ECOSYSTEM
  • 5.6 PRICING MODEL OF CUSTOMER ENGAGEMENT SOLUTIONS MARKET PLAYERS
    • TABLE 5 PRICING MODELS AND INDICATIVE PRICE POINTS, 2021-2022
  • 5.7 TECHNOLOGY ANALYSIS
    • 5.7.1 INTRODUCTION
    • 5.7.2 ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING
    • 5.7.3 BLOCKCHAIN
    • 5.7.4 AUGMENTED/VIRTUAL REALITY
    • 5.7.5 INTERNET OF THINGS
  • 5.8 CASE STUDY ANALYSIS
    • 5.8.1 CASE STUDY 1: PETRIC USED AVAYA'S SOLUTION TO ENHANCE CUSTOMER SATISFACTION AND BUSINESS
    • 5.8.2 CASE STUDY 2: WITH CONVERSATION INTELLIGENCE IN DYNAMICS 365 SALES, INVESTEC ENHANCED SALES CALLS
    • 5.8.3 CASE STUDY 3: BANCO SANTANDER BRASIL DELIVERED EXCEPTIONAL CLIENT SERVICE AT SPEED WITH THE PEGA PLATFORM
    • 5.8.4 CASE STUDY 4: CISCO DELIVERED STRONG DIGITAL CUSTOMER ENGAGEMENT WITH PEGA
    • 5.8.5 CASE STUDY 5: THE CITY OF MESA OPTED FOR ASPECT UNIFIED IP SOLUTIONS FROM ALVARIA TO OFFER STRONG INTERACTION CHOICES
    • 5.8.6 CASE STUDY 6: THE UNIVERSITY OF CALIFORNIA AT BERKELEY OFFERED EXCELLENT STUDENT SERVICES WITH SALESFORCE SERVICE CLOUD SOLUTION
    • 5.8.7 CASE STUDY 7: SYNERGY ENTERPRISE ADOPTED THE FRESHSALES' SOLUTION TO ENHANCE CUSTOMER ENGAGEMENT
  • 5.9 REVENUE SHIFT FOR THE CUSTOMER ENGAGEMENT SOLUTIONS MARKET
    • FIGURE 24 REVENUE IMPACT ON THE CUSTOMER ENGAGEMENT SOLUTIONS MARKET
  • 5.10 PATENT ANALYSIS
    • 5.10.1 METHODOLOGY
    • 5.10.2 DOCUMENT TYPES OF PATENTS
    • TABLE 6 PATENTS FILED, 2019-2022
    • 5.10.3 INNOVATION AND PATENT APPLICATIONS
    • FIGURE 25 TOTAL NUMBER OF PATENTS GRANTED IN A YEAR, 2019-2021
      • 5.10.3.1 Top applicants
    • FIGURE 26 TOP TEN COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS, 2019-2021
    • TABLE 7 US: TOP TEN PATENT OWNERS IN THE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2019-2021
    • TABLE 8 LIST OF A FEW PATENTS IN THE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2020-2021
  • 5.11 PORTER'S FIVE FORCES ANALYSIS
    • TABLE 9 CUSTOMER ENGAGEMENT SOLUTIONS MARKET: PORTER'S FIVE FORCES MODEL
    • 5.11.1 THREAT OF NEW ENTRANTS
    • 5.11.2 THREAT OF SUBSTITUTES
    • 5.11.3 BARGAINING POWER OF BUYERS
    • 5.11.4 BARGAINING POWER OF SUPPLIERS
    • 5.11.5 DEGREE OF COMPETITION
  • 5.12 REGULATORY LANDSCAPE
    • 5.12.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 10 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 11 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 12 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 13 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    • TABLE 14 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
      • 5.12.1.1 North America
        • 5.12.1.1.1 US
        • 5.12.1.1.2 Canada
      • 5.12.1.2 Europe
      • 5.12.1.3 Asia Pacific
        • 5.12.1.3.1 China
        • 5.12.1.3.2 India
        • 5.12.1.3.3 Australia
        • 5.12.1.3.4 Japan
      • 5.12.1.4 Middle East & Africa
        • 5.12.1.4.1 Middle East
        • 5.12.1.4.2 South Africa
      • 5.12.1.5 Latin America
        • 5.12.1.5.1 Brazil
        • 5.12.1.5.2 Mexico
  • 5.13 KEY STAKEHOLDERS & BUYING CRITERIA
    • 5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS
    • FIGURE 27 INFLUENCE OF STAKEHOLDERS IN THE BUYING PROCESS FOR THE TOP THREE END-USERS
    • TABLE 15 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR THE TOP THREE END-USERS
    • 5.13.2 BUYING CRITERIA
    • FIGURE 28 KEY BUYING CRITERIA FOR THE TOP THREE END-USERS
    • TABLE 16 KEY BUYING CRITERIA FOR THE TOP 3 END USERS
  • 5.14 KEY CONFERENCES & EVENTS IN 2022-2023
    • TABLE 17 CUSTOMER ENGAGEMENT SOLUTIONS MARKET: DETAILED LIST OF CONFERENCES & EVENTS

6 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT

  • 6.1 INTRODUCTION
    • 6.1.1 COMPONENT: CUSTOMER ENGAGEMENT SOLUTIONS MARKET DRIVERS
    • 6.1.2 COMPONENT: COVID-19 IMPACT
    • FIGURE 29 SOLUTIONS SEGMENT EXPECTED TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 18 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
    • TABLE 19 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
  • 6.2 SOLUTIONS
    • FIGURE 30 ANALYTICS & REPORTING SEGMENT EXPECTED TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 20 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 21 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • TABLE 22 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
    • TABLE 23 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
    • 6.2.1 OMNICHANNEL
      • 6.2.1.1 Customer engagement solutions for seamless customer experience with an omnichannel approach
    • TABLE 24 OMNICHANNEL: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 25 OMNICHANNEL: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • 6.2.2 WORKFORCE OPTIMIZATION
      • 6.2.2.1 Increased employee efficiency maintaining the lowest possible operational cost
    • TABLE 26 WORKFORCE OPTIMIZATION: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 27 WORKFORCE OPTIMIZATION: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • 6.2.3 ROBOTIC PROCESS OPTIMIZATION
      • 6.2.3.1 Automation of business processes to increase productivity and enhance customer experience
    • TABLE 28 ROBOTIC PROCESS OPTIMIZATION: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 29 ROBOTIC PROCESS OPTIMIZATION: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • 6.2.4 ANALYTICS AND REPORTING
      • 6.2.4.1 In-depth insights into customer activities to gain a competitive edge
    • TABLE 30 ANALYTICS AND REPORTING: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 31 ANALYTICS AND REPORTING: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • 6.3 SERVICES
    • FIGURE 31 MANAGED SERVICES SEGMENT EXPECTED TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 32 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
    • TABLE 33 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
    • TABLE 34 SERVICES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 35 SERVICES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
    • 6.3.1 PROFESSIONAL SERVICES
    • TABLE 36 PROFESSIONAL SERVICES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 37 PROFESSIONAL SERVICES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
      • 6.3.1.1 Integration and deployment services
        • 6.3.1.1.1 Integration services aiding the smooth functioning of customer engagement solutions in highly complex network infrastructures
      • 6.3.1.2 Support and maintenance services
        • 6.3.1.2.1 Timely support and effective maintenance services to achieve business goals and objectives
      • 6.3.1.3 Consulting services
        • 6.3.1.3.1 To enhance performance, reduce risks, and achieve customer satisfaction
    • 6.3.2 MANAGED SERVICES
      • 6.3.2.1 Improve the efficiency of inbound and outbound operations cost-effectively
    • TABLE 38 MANAGED SERVICES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 39 MANAGED SERVICES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)

7 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE

  • 7.1 INTRODUCTION
    • 7.1.1 ORGANIZATION SIZE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET DRIVERS
    • 7.1.2 ORGANIZATION SIZE: COVID-19 IMPACT
    • FIGURE 32 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT EXPECTED TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
    • TABLE 40 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
    • TABLE 41 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
  • 7.2 SMALL AND MEDIUM-SIZED ENTERPRISES
    • 7.2.1 ADOPTION OF DIGITAL SOLUTIONS TO AUTOMATE SEVERAL INTERNAL PROCESSES
    • TABLE 42 SMALL AND MEDIUM-SIZED ENTERPRISES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 43 SMALL AND MEDIUM-SIZED ENTERPRISES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • 7.3 LARGE ENTERPRISES
    • 7.3.1 CUSTOMER ENGAGEMENT SOLUTIONS FOR CONTINUING A DISTINGUISHABLE BRAND IDENTITY
    • TABLE 44 LARGE ENTERPRISES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 45 LARGE ENTERPRISES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)

8 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE

  • 8.1 INTRODUCTION
    • 8.1.1 DEPLOYMENT MODE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET DRIVERS
    • 8.1.2 DEPLOYMENT MODE: COVID-19 IMPACT
    • FIGURE 33 CLOUD SEGMENT EXPECTED TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    • TABLE 46 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2016-2021 (USD MILLION)
    • TABLE 47 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT MODE, 2022-2027 (USD MILLION)
  • 8.2 CLOUD
    • 8.2.1 CLOUD DEPLOYMENT OFFERS RISK MANAGEMENT AND SECURITY OPERATIONS THROUGH A SINGLE PROVIDER
    • TABLE 48 CLOUD: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 49 CLOUD: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • 8.3 ON-PREMISES
    • 8.3.1 ON-PREMISES DEPLOYMENT OFFERS EFFICIENT CUSTOMER SERVICE
    • TABLE 50 ON-PREMISES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 51 ON-PREMISES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)

9 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL

  • 9.1 INTRODUCTION
    • 9.1.1 VERTICAL: MARKET DRIVERS
    • 9.1.2 VERTICAL: COVID-19 IMPACT
    • FIGURE 34 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL EXPECTED TO GROW AT HIGHEST CAGR FROM 2022 TO 2027
    • TABLE 52 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
    • TABLE 53 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
  • 9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE
    • 9.2.1 AUTOMATED CUSTOMER ONBOARDING AND AI-ENABLED CHATBOTS
    • TABLE 54 BANKING, FINANCIAL SERVICES, AND INSURANCE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 55 BANKING, FINANCIAL SERVICES, AND INSURANCE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • 9.3 RETAIL & CONSUMER GOODS
    • 9.3.1 INCREASE IN DIGITAL TRANSFORMATION AND CUSTOMER-CENTRIC APPROACH IN RETAIL
    • TABLE 56 RETAIL & CONSUMER GOODS: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 57 RETAIL & CONSUMER GOODS: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • 9.4 TELECOM & IT
    • 9.4.1 NEED TO ENHANCE CUSTOMER EXPERIENCE TO GAIN A COMPETITIVE EDGE
    • TABLE 58 TELECOM & IT: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 59 TELECOM & IT: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • 9.5 AUTOMOTIVE
    • 9.5.1 ENHANCED CUSTOMER EXPERIENCE BY PROVIDING PERSONALIZED SOLUTIONS
    • TABLE 60 AUTOMOTIVE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 61 AUTOMOTIVE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • 9.6 TRANSPORTATION & LOGISTICS
    • 9.6.1 NEED TO PROVIDE QUICK SOLUTIONS TO CUSTOMERS' QUERIES WITH MODERN CUSTOMER ENGAGEMENT SOLUTIONS
    • TABLE 62 TRANSPORTATION & LOGISTICS: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 63 TRANSPORTATION & LOGISTICS: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • 9.7 TRAVEL & HOSPITALITY
    • 9.7.1 ADOPTION OF ARTIFICIAL INTELLIGENCE AND CHATBOTS FOR SMART ROOMS AND ROBOTS FOR HOUSEKEEPING PROMOTE TRAVEL & HOSPITALITY
    • TABLE 64 TRAVEL & HOSPITALITY: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 65 TRAVEL & HOSPITALITY: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • 9.8 MEDIA & ENTERTAINMENT
    • 9.8.1 MEDIA QUEST FOR ADVANCED ANALYTICS AND PERSONALIZED CONTENT
    • TABLE 66 MEDIA & ENTERTAINMENT: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 67 MEDIA & ENTERTAINMENT: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • 9.9 HEALTHCARE & LIFESCIENCES
    • 9.9.1 INTELLIGENT OMNICHANNEL INTERACTIONS TO DRIVE HEALTHCARE & LIFESCIENCES VERTICAL
    • TABLE 68 HEALTHCARE & LIFESCIENCES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 69 HEALTHCARE & LIFESCIENCES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • 9.10 MANUFACTURING
    • 9.10.1 SHIFTING FROM MANUAL TO DIGITAL END-TO-END SOLUTIONS TO BENEFIT MANUFACTURING VERTICAL
    • TABLE 70 MANUFACTURING: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 71 MANUFACTURING: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • 9.11 OTHER VERTICALS
    • TABLE 72 OTHER VERTICALS: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 73 OTHER VERTICALS: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)

10 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION

  • 10.1 INTRODUCTION
    • 10.1.1 COVID-19 IMPACT ON THE CUSTOMER ENGAGEMENT SOLUTIONS MARKET
    • TABLE 74 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2016-2021 (USD MILLION)
    • TABLE 75 CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY REGION, 2022-2027 (USD MILLION)
  • 10.2 NORTH AMERICA
    • 10.2.1 PESTLE ANALYSIS: NORTH AMERICA
    • FIGURE 35 NORTH AMERICA: MARKET SNAPSHOT
    • TABLE 76 NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
    • TABLE 77 NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
    • TABLE 78 NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
    • TABLE 79 NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
    • TABLE 80 NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
    • TABLE 81 NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
    • TABLE 82 NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
    • TABLE 83 NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
    • TABLE 84 NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
    • TABLE 85 NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
    • TABLE 86 NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
    • TABLE 87 NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
    • TABLE 88 NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2016-2021 (USD MILLION)
    • TABLE 89 NORTH AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2022-2027 (USD MILLION)
    • 10.2.2 UNITED STATES
      • 10.2.2.1 Presence of major players in the US to drive market growth
    • TABLE 90 UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
    • TABLE 91 UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
    • TABLE 92 UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
    • TABLE 93 UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
    • TABLE 94 UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
    • TABLE 95 UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
    • TABLE 96 UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
    • TABLE 97 UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
    • TABLE 98 UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
    • TABLE 99 UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
    • TABLE 100 UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
    • TABLE 101 UNITED STATES: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
    • 10.2.3 CANADA
      • 10.2.3.1 Adoption of technologies such as AI and 5G increases customer engagement in Canada
    • TABLE 102 CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
    • TABLE 103 CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
    • TABLE 104 CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
    • TABLE 105 CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
    • TABLE 106 CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
    • TABLE 107 CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
    • TABLE 108 CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
    • TABLE 109 CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
    • TABLE 110 CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
    • TABLE 111 CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
    • TABLE 112 CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
    • TABLE 113 CANADA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
  • 10.3 EUROPE
    • 10.3.1 PESTLE ANALYSIS: EUROPE
    • TABLE 114 EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
    • TABLE 115 EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
    • TABLE 116 EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
    • TABLE 117 EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
    • TABLE 118 EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
    • TABLE 119 EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
    • TABLE 120 EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
    • TABLE 121 EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
    • TABLE 122 EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
    • TABLE 123 EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
    • TABLE 124 EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
    • TABLE 125 EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
    • TABLE 126 EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2016-2021 (USD MILLION)
    • TABLE 127 EUROPE: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2022-2027 (USD MILLION)
    • 10.3.2 UNITED KINGDOM
      • 10.3.2.1 Adoption of a cloud-based platform in the UK to drive the customer engagement solutions market growth
    • TABLE 128 UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
    • TABLE 129 UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
    • TABLE 130 UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
    • TABLE 131 UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
    • TABLE 132 UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
    • TABLE 133 UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
    • TABLE 134 UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
    • TABLE 135 UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
    • TABLE 136 UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
    • TABLE 137 UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
    • TABLE 138 UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
    • TABLE 139 UNITED KINGDOM: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
    • 10.3.3 GERMANY
      • 10.3.3.1 Omnichannel customer engagement strategy to drive the market growth in Germany
    • 10.3.4 REST OF EUROPE
  • 10.4 ASIA PACIFIC
    • 10.4.1 PESTLE ANALYSIS: ASIA PACIFIC
    • FIGURE 36 ASIA PACIFIC: MARKET SNAPSHOT
    • TABLE 140 ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
    • TABLE 141 ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
    • TABLE 142 ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
    • TABLE 143 ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
    • TABLE 144 ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
    • TABLE 145 ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
    • TABLE 146 ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
    • TABLE 147 ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
    • TABLE 148 ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
    • TABLE 149 ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
    • TABLE 150 ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
    • TABLE 151 ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
    • TABLE 152 ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2016-2021 (USD MILLION)
    • TABLE 153 ASIA PACIFIC: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2022-2027 (USD MILLION)
    • 10.4.2 INDIA
      • 10.4.2.1 Adoption of the mobile phone-led consumer market to boost customer engagement solutions market in India
    • TABLE 154 INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
    • TABLE 155 INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
    • TABLE 156 INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
    • TABLE 157 INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
    • TABLE 158 INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
    • TABLE 159 INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
    • TABLE 160 INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
    • TABLE 161 INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
    • TABLE 162 INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
    • TABLE 163 INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
    • TABLE 164 INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
    • TABLE 165 INDIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
    • 10.4.3 CHINA
      • 10.4.3.1 Adoption of digitalization solutions to cut costs, improve client relations, and prolong a client life cycle in China
    • 10.4.4 JAPAN
      • 10.4.4.1 R&D capabilities and regulatory reforms by the government to drive growth in Japan
    • 10.4.5 REST OF ASIA PACIFIC
  • 10.5 MIDDLE EAST & AFRICA
    • 10.5.1 PESTLE ANALYSIS: MIDDLE EAST & AFRICA
    • TABLE 166 MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
    • TABLE 167 MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
    • TABLE 168 MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
    • TABLE 169 MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
    • TABLE 170 MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
    • TABLE 171 MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
    • TABLE 172 MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
    • TABLE 173 MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
    • TABLE 174 MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
    • TABLE 175 MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
    • TABLE 176 MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
    • TABLE 177 MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
    • TABLE 178 MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2016-2021 (USD MILLION)
    • TABLE 179 MIDDLE EAST & AFRICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2022-2027 (USD MILLION)
    • 10.5.2 KINGDOM OF SAUDI ARABIA
      • 10.5.2.1 Vision 2030 to create huge opportunities in the customer engagement solutions market
    • TABLE 180 KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
    • TABLE 181 KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
    • TABLE 182 KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
    • TABLE 183 KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
    • TABLE 184 KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
    • TABLE 185 KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
    • TABLE 186 KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
    • TABLE 187 KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
    • TABLE 188 KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
    • TABLE 189 KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
    • TABLE 190 KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
    • TABLE 191 KINGDOM OF SAUDI ARABIA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
    • 10.5.3 SOUTH AFRICA
      • 10.5.3.1 Mobile-based subscriptions and computing deployments to bring growth to the market
    • 10.5.4 REST OF THE MIDDLE EAST & AFRICA
  • 10.6 LATIN AMERICA
    • 10.6.1 PESTLE ANALYSIS: LATIN AMERICA
    • TABLE 192 LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
    • TABLE 193 LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
    • TABLE 194 LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
    • TABLE 195 LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
    • TABLE 196 LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
    • TABLE 197 LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
    • TABLE 198 LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
    • TABLE 199 LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
    • TABLE 200 LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
    • TABLE 201 LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
    • TABLE 202 LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
    • TABLE 203 LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
    • TABLE 204 LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2016-2021 (USD MILLION)
    • TABLE 205 LATIN AMERICA: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COUNTRY, 2022-2027 (USD MILLION)
    • 10.6.2 MEXICO
      • 10.6.2.1 Digital transformation and adoption of mobile applications to drive growth in Mexico
    • TABLE 206 MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2016-2021 (USD MILLION)
    • TABLE 207 MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY COMPONENT, 2022-2027 (USD MILLION)
    • TABLE 208 MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2016-2021 (USD MILLION)
    • TABLE 209 MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SOLUTION TYPE, 2022-2027 (USD MILLION)
    • TABLE 210 MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2016-2021 (USD MILLION)
    • TABLE 211 MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY SERVICE TYPE, 2022-2027 (USD MILLION)
    • TABLE 212 MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2016-2021 (USD MILLION)
    • TABLE 213 MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY ORGANIZATION SIZE, 2022-2027 (USD MILLION)
    • TABLE 214 MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2016-2021 (USD MILLION)
    • TABLE 215 MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY DEPLOYMENT TYPE, 2022-2027 (USD MILLION)
    • TABLE 216 MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2016-2021 (USD MILLION)
    • TABLE 217 MEXICO: CUSTOMER ENGAGEMENT SOLUTIONS MARKET, BY VERTICAL, 2022-2027 (USD MILLION)
    • 10.6.3 BRAZIL
      • 10.6.3.1 Higher use of the Internet and smartphones to drive market growth in Brazil
    • 10.6.4 REST OF LATIN AMERICA

11 COMPETITIVE LANDSCAPE

  • 11.1 INTRODUCTION
  • 11.2 RANKING OF LEADING PLAYERS
    • FIGURE 37 RANKING OF LEADING PLAYERS IN THE CUSTOMER ENGAGEMENT SOLUTIONS MARKET, 2022
  • 11.3 HISTORICAL REVENUE ANALYSIS
    • FIGURE 38 HISTORICAL THREE-YEAR REVENUE ANALYSIS OF LEADING PLAYERS, 2019-2021 (USD MILLION)
  • 11.4 COMPETITIVE OVERVIEW
    • TABLE 218 KEY DEVELOPMENTS BY LEADING PLAYERS IN THE CUSTOMER ENGAGEMENT SOLUTIONS MARKET
  • 11.5 COMPANY PRODUCT FOOTPRINT ANALYSIS
    • TABLE 219 COMPANY PRODUCT FOOTPRINT
    • TABLE 220 COMPANY SOLUTION FOOTPRINT
    • TABLE 221 COMPANY VERTICAL FOOTPRINT
    • TABLE 222 COMPANY REGION FOOTPRINT
  • 11.6 COMPANY EVALUATION QUADRANT
    • 11.6.1 STARS
    • 11.6.2 EMERGING LEADERS
    • 11.6.3 PERVASIVE PLAYERS
    • 11.6.4 PARTICIPANTS
    • FIGURE 39 KEY CUSTOMER ENGAGEMENT SOLUTIONS MARKET PLAYERS, COMPANY EVALUATION MATRIX, 2022
  • 11.7 STARTUP/SME EVALUATION QUADRANT
    • 11.7.1 PROGRESSIVE COMPANIES
    • 11.7.2 RESPONSIVE COMPANIES
    • 11.7.3 DYNAMIC COMPANIES
    • 11.7.4 STARTING BLOCKS
    • FIGURE 40 STARTUP/SME CUSTOMER ENGAGEMENT SOLUTIONS MARKET EVALUATION MATRIX, 2022
  • 11.8 COMPETITIVE SCENARIO
    • 11.8.1 PRODUCT LAUNCHES
    • TABLE 223 PRODUCT LAUNCHES, 2020-2021
    • 11.8.2 DEALS
    • TABLE 224 DEALS, 2020-2022
    • 11.8.3 OTHERS
    • TABLE 225 OTHERS, 2020-2021

12 COMPANY PROFILES

  • 12.1 MAJOR PLAYERS
  • (Business Overview, Products, Key Insights, Recent Developments, Response to COVID-19, MnM View)**
    • 12.1.1 AVAYA
    • TABLE 226 AVAYA: BUSINESS OVERVIEW
    • FIGURE 41 AVAYA: FINANCIAL OVERVIEW
    • TABLE 227 AVAYA: PRODUCTS OFFERED
    • TABLE 228 AVAYA: PRODUCT LAUNCHES
    • TABLE 229 AVAYA: DEALS
    • 12.1.2 NICE SYSTEMS
    • TABLE 230 NICE SYSTEMS: BUSINESS OVERVIEW
    • FIGURE 42 NICE SYSTEMS: FINANCIAL OVERVIEW
    • TABLE 231 NICE SYSTEMS: PRODUCTS OFFERED
    • TABLE 232 NICE SYSTEMS: PRODUCT LAUNCHES
    • TABLE 233 NICE SYSTEMS: DEALS
    • TABLE 234 NICE SYSTEMS: OTHERS
    • 12.1.3 ORACLE
    • TABLE 235 ORACLE: BUSINESS OVERVIEW
    • FIGURE 43 ORACLE: FINANCIAL OVERVIEW
    • TABLE 236 ORACLE: PRODUCTS OFFERED
    • TABLE 237 ORACLE: DEALS
    • 12.1.4 SALESFORCE
    • TABLE 238 SALESFORCE: BUSINESS OVERVIEW
    • FIGURE 44 SALESFORCE: FINANCIAL OVERVIEW
    • TABLE 239 SALESFORCE: PRODUCTS OFFERED
    • TABLE 240 SALESFORCE: DEALS
    • TABLE 241 SALESFORCE: OTHERS
    • 12.1.5 SAP
    • TABLE 242 SAP: BUSINESS OVERVIEW
    • FIGURE 45 SAP: FINANCIAL OVERVIEW
    • TABLE 243 SAP: PRODUCTS OFFERED
    • TABLE 244 SAP: DEALS
    • 12.1.6 IBM
    • TABLE 245 IBM: BUSINESS OVERVIEW
    • FIGURE 46 IBM: FINANCIAL OVERVIEW
    • TABLE 246 IBM: PRODUCTS OFFERED
    • TABLE 247 IBM: DEALS
    • 12.1.7 MICROSOFT
    • TABLE 248 MICROSOFT: BUSINESS OVERVIEW
    • FIGURE 47 MICROSOFT: FINANCIAL OVERVIEW
    • TABLE 249 MICROSOFT: PRODUCTS OFFERED
    • TABLE 250 MICROSOFT: DEALS
    • 12.1.8 ZENDESK
    • TABLE 251 ZENDESK: BUSINESS OVERVIEW
    • FIGURE 48 ZENDESK: FINANCIAL OVERVIEW
    • TABLE 252 ZENDESK: PRODUCTS OFFERED
    • TABLE 253 ZENDESK: DEALS
    • 12.1.9 PEGASYSTEMS
    • TABLE 254 PEGASYSTEMS: BUSINESS OVERVIEW
    • FIGURE 49 PEGASYSTEMS: FINANCIAL OVERVIEW
    • TABLE 255 PEGASYSTEMS: PRODUCTS OFFERED
    • TABLE 256 PEGASYSTEMS: DEALS
    • 12.1.10 SERVICENOW
    • TABLE 257 SERVICENOW: BUSINESS OVERVIEW
    • FIGURE 50 SERVICENOW: FINANCIAL OVERVIEW
    • TABLE 258 SERVICENOW: PRODUCTS OFFERED
    • TABLE 259 SERVICENOW: PRODUCT LAUNCHES
    • TABLE 260 SERVICENOW: DEALS
    • 12.1.11 OPENTEXT
    • TABLE 261 OPENTEXT: BUSINESS OVERVIEW
    • FIGURE 51 OPENTEXT: FINANCIAL OVERVIEW
    • TABLE 262 OPENTEXT: PRODUCTS OFFERED
    • TABLE 263 OPENTEXT: DEALS
    • 12.1.12 VERINT SYSTEMS
    • TABLE 264 VERINT SYSTEMS: BUSINESS OVERVIEW
    • FIGURE 52 VERINT SYSTEMS: FINANCIAL OVERVIEW
    • TABLE 265 VERINT SYSTEMS: PRODUCTS OFFERED
    • TABLE 266 VERINT SYSTEMS: DEALS
    • TABLE 267 VERINT SYSTEMS: OTHERS
    • 12.1.13 EGAIN CORPORATION
    • TABLE 268 EGAIN CORPORATION: BUSINESS OVERVIEW
    • FIGURE 53 EGAIN CORPORATION: FINANCIAL OVERVIEW
    • TABLE 269 EGAIN CORPORATION: PRODUCTS OFFERED
    • TABLE 270 EGAIN CORPORATION: PRODUCT LAUNCHES
    • TABLE 271 EGAIN CORPORATION: DEALS
    • 12.1.14 ENGHOUSE SYSTEMS
    • TABLE 272 ENGHOUSE SYSTEMS: BUSINESS OVERVIEW
    • FIGURE 54 ENGHOUSE SYSTEMS: FINANCIAL OVERVIEW
    • TABLE 273 ENGHOUSE SYSTEMS: PRODUCTS OFFERED
    • TABLE 274 ENGHOUSE SYSTEMS: DEALS
    • 12.1.15 ALVARIA
    • 12.1.16 GENESYS
    • 12.1.17 FRESHWORKS
    • 12.1.18 IFS-MPLSYSTEMS
    • 12.1.19 CALABRIO
    • 12.1.20 KHOROS
    • 12.1.21 PRECISELY
  • 12.2 STARTUPS/SMES
    • 12.2.1 CREATIO
    • 12.2.2 CRMNEXT
    • 12.2.3 SUGARCRM
    • 12.2.4 WEBENGAGE
    • 12.2.5 UPSHOT
    • 12.2.6 MOENGAGE
    • 12.2.7 CHURNZERO
    • 12.2.8 SENTIMETER
  • *Details on Business Overview, Products, Key Insights, Recent Developments, Response to COVID-19, MnM View might not be captured in case of unlisted companies.

13 ADJACENT/RELATED MARKETS

  • 13.1 CUSTOMER EXPERIENCE MANAGEMENT MARKET
    • 13.1.1 MARKET DEFINITION
    • 13.1.2 MARKET OVERVIEW
    • 13.1.3 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY COMPONENT
    • TABLE 275 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY COMPONENT, 2015-2020 (USD MILLION)
    • TABLE 276 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY COMPONENT, 2021-2026 (USD MILLION)
    • TABLE 277 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY SERVICE, 2015-2020 (USD MILLION)
    • TABLE 278 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY SERVICE, 2021-2026 (USD MILLION)
    • 13.1.4 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY DEPLOYMENT TYPE
    • TABLE 279 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY DEPLOYMENT TYPE, 2015-2020 (USD MILLION)
    • TABLE 280 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY DEPLOYMENT TYPE, 2021-2026 (USD MILLION)
    • 13.1.5 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY ORGANIZATION SIZE
    • TABLE 281 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2015-2020 (USD MILLION)
    • TABLE 282 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2021-2026 (USD MILLION)
    • 13.1.6 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY VERTICAL
    • TABLE 283 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY VERTICAL, 2015-2020 (USD MILLION)
    • TABLE 284 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY VERTICAL, 2021-2026 (USD MILLION)
    • 13.1.7 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY REGION
    • TABLE 285 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY REGION, 2015-2020 (USD MILLION)
    • TABLE 286 CUSTOMER EXPERIENCE MANAGEMENT MARKET, BY REGION, 2021-2026 (USD MILLION)
  • 13.2 CUSTOMER ANALYTICS MARKET
    • 13.2.1 MARKET DEFINITION
    • 13.2.2 MARKET OVERVIEW
    • 13.2.3 CUSTOMER ANALYTICS MARKET, BY COMPONENT
    • TABLE 287 CUSTOMER ANALYTICS MARKET, BY COMPONENT, 2018-2025 (USD MILLION)
    • TABLE 288 SOLUTIONS MARKET, BY TYPE, 2018-2025 (USD MILLION)
    • TABLE 289 SERVICES MARKET, BY TYPE, 2018-2025 (USD MILLION)
    • TABLE 290 PROFESSIONAL SERVICES MARKET, BY TYPE, 2018-2025 (USD MILLION)
    • 13.2.4 CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT MODE
    • TABLE 291 CUSTOMER ANALYTICS MARKET, BY DEPLOYMENT MODE, 2018-2025 (USD MILLION)
    • 13.2.5 CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE
    • TABLE 292 CUSTOMER ANALYTICS MARKET, BY ORGANIZATION SIZE, 2018-2025 (USD MILLION)
    • 13.2.6 CUSTOMER ANALYTICS MARKET, BY APPLICATION
    • TABLE 293 CUSTOMER ANALYTICS MARKET, BY APPLICATION, 2018-2025 (USD MILLION)
    • 13.2.7 CUSTOMER ANALYTICS MARKET, BY DATA SOURCE
    • TABLE 294 CUSTOMER ANALYTICS MARKET, BY DATA SOURCE, 2018-2025 (USD MILLION)
    • 13.2.8 CUSTOMER ANALYTICS MARKET, BY VERTICAL
    • TABLE 295 CUSTOMER ANALYTICS MARKET, BY VERTICAL, 2018-2025 (USD MILLION)
    • 13.2.9 CUSTOMER ANALYTICS MARKET, BY REGION
    • TABLE 296 CUSTOMER ANALYTICS MARKET, BY REGION, 2018-2025 (USD MILLION)
  • 13.3 CUSTOMER SUCCESS PLATFORMS MARKET
    • 13.3.1 MARKET DEFINITION
    • 13.3.2 MARKET OVERVIEW
    • 13.3.3 CUSTOMER SUCCESS PLATFORMS MARKET, BY COMPONENT
    • TABLE 297 CUSTOMER SUCCESS PLATFORMS MARKET, BY COMPONENT, 2015-2019 (USD MILLION)
    • TABLE 298 CUSTOMER SUCCESS PLATFORMS MARKET, BY COMPONENT, 2019-2025 (USD MILLION)
    • TABLE 299 CUSTOMER SUCCESS PLATFORMS MARKET, BY SERVICE, 2015-2019 (USD MILLION)
    • TABLE 300 CUSTOMER SUCCESS PLATFORMS MARKET, BY SERVICE, 2019-2025 (USD MILLION)
    • TABLE 301 PROFESSIONAL SERVICES MARKET, BY TYPE, 2015-2019 (USD MILLION)
    • TABLE 302 PROFESSIONAL SERVICES, BY TYPE, 2019-2025 (USD MILLION)
    • 13.3.4 CUSTOMER SUCCESS PLATFORMS MARKET, BY APPLICATION
    • TABLE 303 CUSTOMER SUCCESS PLATFORMS MARKET, BY APPLICATION, 2015-2019 (USD MILLION)
    • TABLE 304 CUSTOMER SUCCESS PLATFORMS MARKET, BY APPLICATION, 2019-2025 (USD MILLION)
    • 13.3.5 CUSTOMER SUCCESS PLATFORMS MARKET, BY DEPLOYMENT MODE
    • TABLE 305 CUSTOMER SUCCESS PLATFORMS MARKET, BY DEPLOYMENT MODE, 2015-2019 (USD MILLION)
    • TABLE 306 CUSTOMER SUCCESS PLATFORMS MARKET, BY DEPLOYMENT MODE, 2019-2025 (USD MILLION)
    • 13.3.6 CUSTOMER SUCCESS PLATFORMS MARKET, BY ORGANIZATION SIZE
    • TABLE 307 CUSTOMER SUCCESS PLATFORMS MARKET, BY ORGANIZATION SIZE, 2015-2019 (USD MILLION)
    • TABLE 308 CUSTOMER SUCCESS PLATFORMS MARKET, BY ORGANIZATION SIZE, 2019-2025 (USD MILLION)
    • 13.3.7 CUSTOMER SUCCESS PLATFORMS MARKET, BY VERTICAL
    • TABLE 309 CUSTOMER SUCCESS PLATFORMS MARKET, BY VERTICAL, 2015-2019 (USD MILLION)
    • TABLE 310 CUSTOMER SUCCESS PLATFORMS MARKET, BY VERTICAL, 2019-2025 (USD MILLION)
    • 13.3.8 CUSTOMER SUCCESS PLATFORMS MARKET, BY REGION
    • TABLE 311 CUSTOMER SUCCESS PLATFORMS MARKET, BY REGION, 2015-2019 (USD MILLION)
    • TABLE 312 CUSTOMER SUCCESS PLATFORMS MARKET, BY REGION, 2019-2025 (USD MILLION)

14 APPENDIX

  • 14.1 DISCUSSION GUIDE
  • 14.2 KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 14.3 AVAILABLE CUSTOMIZATIONS
  • 14.4 RELATED REPORTS
  • 14.5 AUTHOR DETAILS