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市場調查報告書

數位途徑的擴張與支付接受

Payment Acceptance as Digital Channels Expand

出版商 Mercator Advisory Group, Inc. 商品編碼 658724
出版日期 內容資訊 英文 64 Pages
商品交期: 最快1-2個工作天內
價格
數位途徑的擴張與支付接受 Payment Acceptance as Digital Channels Expand
出版日期: 2018年07月03日內容資訊: 英文 64 Pages
簡介

從進行了 本報告依據美國的小規模經營者的付款、銀行服務的利用調查 (「2018 Small Business Payments and Banking Survey」) 的結果,提供目前景氣,利用的支付接受服務,B2B付款服務,商務銀行服務,商店及消費者付款方式的愛好,共同的痛點,服務及費用相關課題等彙整資料。

調查亮點

  • 美國的小規模經營者的最常見的銷售管道:各銷售額
  • 最常見的付款手法:各銷售額、新的付款類型的前景
  • 商店及消費者的付款愛好
  • 商店用各種服務的類型:各供應商類型
  • 主要卡片處理供應商的轉換率與其理由
  • 全通路策略的引進等級
  • 手機付款,商店獨自的禮物卡,其他新的付款類型的接受
  • 客戶的誘導率到商店的愛好付款類型
  • 加盟店銀行/商業銀行的利用等級
  • 最常見的痛點
  • 服務及費用相關課題

刊載企業

  • American Express
  • Discover
  • Mastercard
  • PayPal
  • Square
  • Visa
目錄

Mercator Advisory Group's most recent Insight Summary Report, Payment Acceptance as Digital Channels Expand, based on the company's annual Small Business Payments and Banking Survey conducted in 2018, reveals that 46% of U.S. small businesses that accept payment cards consider acquiring or merchant banks as their primary payment processing provider compared to 42% who consider any other third-party supplier (excluding Square or PayPal) to be a primary provider. Acquiring banks collectively are a clear leader compared to the next most common types of primary provider-a point-of-sale terminal provider (considered primary by 16% of respondents) and card processor such as First Data or Vantiv, now WorldPay (considered primary by 12%). But when the responses are aggregated, more card-accepting small businesses surveyed consider any type of third-party card processing provider (54%) to be primary than consider an acquiring/merchant bank to be their primary payment processing provider (42%), and more say so than last year.

The survey findings show that 1 in 5 small businesses that accept payment cards switched primary card processing providers within the previous two years. Lower cost was the primary reason for the switch, but better reporting, ease and speed of setup, and better service are the next most common reasons for those who switched providers.

Many third-party providers offer smaller merchants ancillary services they need aside from core processing services and many businesses are migrating to third-party providers for online and mobile services, often designed for their business verticals.

Payment Acceptance as Digital Channels Expand is the first of three reports summarizing the results of the 2018 Small Business Payments and Banking Survey, the third annual survey of small businesses fielded by Mercator Advisory Group. This was a web-based survey of 2,047 U.S. small businesses (between $500,000 and $10 million annual sales) regarding their use of payments and banking services.

The survey contained questions on current business sentiment, payment acceptance services, business-to-business (B2B) payments, and banking depository and loan services. Forthcoming companion reports summarize the survey's findings on business-to-business payments and business banking services.

"Small businesses are expanding their use of digital and mobile channels and are increasingly looking for best-of-breed solutions for their businesses that may extend beyond their merchant bank's capabilities as they try to compete with larger businesses for consumers' attention," notes the author of this report, Karen Augustine, Senior Manager, Primary Data Services at Mercator Advisory Group.

This report contains 64 pages (in slide format) and 34 exhibits.

Companies mentioned are: American Express, Discover, Mastercard, PayPal, Square, and Visa.

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Highlights of this Insight Summary Report include:

  • U.S. small businesses' most common sales channels by sales volume
  • The most common methods of payment accepted by sales volume and expectations to add new payment types
  • Merchants' vs. consumers' payment preferences
  • Types of merchant services used by type of provider
  • Rate of and reasons for switching primary card processing providers
  • Extent of adoption of omnichannel strategies
  • Acceptance of mobile payments, merchants' own gift cards, and other emerging payment types
  • Prevalence of "steering" of customers to merchants' preferred payment types
  • Extent of use of acquiring/merchant banks
  • Most common pain points
  • Service and pricing issues