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市場調查報告書

行動自助結帳系統的零售概念、商店形態的演進

Evolving Retail Concepts and Venues with Mobile Self-Checkout

出版商 Mercator Advisory Group, Inc. 商品編碼 519798
出版日期 內容資訊 英文 18 Pages
商品交期: 最快1-2個工作天內
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行動自助結帳系統的零售概念、商店形態的演進 Evolving Retail Concepts and Venues with Mobile Self-Checkout
出版日期: 2017年06月22日 內容資訊: 英文 18 Pages
簡介

本報告提供行動自助結帳系統技術的引進帶給零售業的變化的相關調查,初期引進經營者的評論,已引進、實驗中的技術系統種類與概要,對消費者的行動利用的影響,行動自助結帳系統應用程式的類別,付款產業的各種相關利益者的影響等彙整資料。

本調查的重點

  • 行動自助結帳系統的初期引進經營者的檢討
  • 已引進、實驗中的技術系統類型
  • 自助結帳系統對消費者的行動利用的影響
  • 最適合行動自助結帳系統應用程式的商店類別
  • 付款產業的相關利益者的影響

調查對象企業

  • Amazon
  • Apple
  • Barclaycard
  • Bizerba
  • Chase
  • Citi
  • CVS
  • Dunkin' Donuts
  • FutureProof Retail
  • Google
  • Kohl's
  • Mastercard
  • Omnyway
  • Rambus
  • Sam's Club
  • Samsung
  • Starbucks
  • ViaTouch Media
  • Visa
  • Walmart
目錄

Mobile self-checkout speeds shopping.

New research from Mercator Advisory Group reviews the latest concepts and implementations of mobile self-checkout systems in the retail industry.

Many brick-and-mortar merchants are enduring a sales free-fall and looking for ways to generate more foot traffic in their stores. Building on the positive consumer reaction to mobile order and pay apps, merchants are developing mobile self-checkout systems as a shopping enhancement for time-strapped customers. These systems enable shoppers to use their cellphones to scan merchandise as they shop and then have the cellphone tally the sales, make payment, and receive an e-receipt, so they can exit the store without waiting in a checkout line. Some merchants indicate that their customers are coming to their stores more frequently, knowing that they will not have to wait in checkout lines.

A new research report from Mercator Advisory Group, ‘Evolving Retail Concepts and Venues with Mobile Self-Checkout ’, describes different shopping approaches and integrated technology systems that are currently in use or in testing, including Amazon Go, Scan & Go from Walmart and Sam's Club, as well as others including white-label versions and even smart vending machines. Mobile self-checkout will drive changes in the retail shopping process and lead to shifting consumer behavior in choosing where to shop. Merchants will be faced with decisions on new technology investment and store configuration revisions to meet the evolving preferences of their customers.

“In-store shopping needs to be more about the customer experience, and merchant mobile self-checkout apps add a new dimension to visiting stores and other retail venues, whether for a quick purchase or for extended shopping. Consumers love not standing in line-they just shop at their own pace, scan items, and leave whenever they are finished” commented Raymond Pucci, Associate Director, Research Services at Mercator Advisory Group and author of the report.

This report is 18 pages long and has 5 exhibits.

Companies mentioned in this report: Amazon, Apple, Barclaycard, Bizerba, Chase, Citi, CVS, Dunkin' Donuts, FutureProof Retail, Google, Kohl's, Mastercard, Omnyway, Rambus, Sam's Club, Samsung, Starbucks, ViaTouch Media, Visa, and Walmart.

One of the exhibits included in this report:

Highlights of this report include:

  • A review of the early merchant adopters of mobile self-checkout
  • Types of technology systems in use or testing
  • How self-checkout impacts consumer mobile use engagement
  • Merchant categories most suitable to mobile self-checkout apps
  • Implications for payments industry stakeholders
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