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市場調查報告書

帳單付款:「迅速、簡單」的付款途徑的勝利

Bill Pay: Fast and Simple Wins

出版商 Mercator Advisory Group, Inc. 商品編碼 496589
出版日期 內容資訊 英文 13 Pages
商品交期: 最快1-2個工作天內
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帳單付款:「迅速、簡單」的付款途徑的勝利 Bill Pay: Fast and Simple Wins
出版日期: 2017年05月01日 內容資訊: 英文 13 Pages
簡介

本報告提供美國的帳單付款市場調查,目前市場概要,客戶的關係維持的帳單付款的重要性,美國消費者的帳單付款途徑的愛好,線上、行動途徑的成長,為了維持客戶關係金融機關應導入策略等分析彙整。

本調查的重點

  • 目前的帳單付款市場:概要
  • 銀行客戶關係中帳單付款所扮演的角色
  • Mercator獨家調查資料:美國消費者帳單付款途徑的愛好
  • 透過線上、行動途徑的帳單付款的成長
  • 為了維持帳單付款客戶,金融機關應導入策略

調查對象企業

  • Fiserv
  • PayGo
  • PayPal
  • Square Cash
  • TIO
目錄

Why banks and credit unions should staunch the outflow of bill-pay transactions to biller-direct and other nonbank bill-pay sites

Mercator Advisory Group releases new research on importance of the importance of bill-pay services for banks and credit unions.

During the last several years, there has been a steady exodus of electronic bill-payment (bill-pay) transactions from financial institutions in favor of paying the billers directly through digital channels. Mercator Advisory Group's latest research report, Bill Pay: Fast and Simple Wins, discusses why and how banks and credit unions could staunch this outflow.

Most financial institutions do not charge fees for electronic bill payment despite the expense of maintaining a bill-pay system. That is because consumers expect the service to be included in their monthly checking account fee or in the balances they need to carry. But bill pay is a product that keeps consumers coming back to the financial institutions' web and mobile sites, which leads to frequent interactions and opportunities for a bank or credit union to communicate information to its customers or members and offer financial advice.

Mercator Advisory Group's new report provides an understanding of current U.S. bill-pay market, characteristics of bill-pay customers, and tactics being deployed by financial institutions that are interested in keeping and attracting bill-pay transactions in order to retain this critical consumer interaction.

"Billers have done a great job of making paying bills through digital channels as frictionless an activity as possible. Financial institutions need to determine if this trend matters. Bill pay doesn't have much to offer FIs in terms of revenue, so assessing its value is difficult, but it is a very sticky product," comments Sarah Grotta, Director, Debit Advisory Service at Mercator Advisory Group, and author of the report.

This report has 13 pages and 5 exhibits.

Companies mentioned in this report include: Fiserv, PayGo, PayPal, Square Cash, and TIO.

One of the exhibits included in this report:

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Highlights of the report include:

  • Overview of the current bill-pay market
  • Bill pay's role in banking relationships
  • Mercator Advisory Group proprietary survey data showing U.S. consumers' bill-pay channel preferences
  • Growth of online and mobile channels for bill pay
  • Tactics that financial institutions are deploying to retain bill pay customers
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