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Omnichannel Banking and Branch Reconfiguration: Strategies for "Lean Branching"

出版商 Mercator Advisory Group, Inc. 商品編碼 354596
出版日期 內容資訊 英文 24 Pages
商品交期: 最快1-2個工作天內
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全方位流通管道銀行及分店的重新配置:「有效率的分店開設」的策略 Omnichannel Banking and Branch Reconfiguration: Strategies for "Lean Branching"
出版日期: 2016年03月16日 內容資訊: 英文 24 Pages



  • 提供大幅營運效率、組織效率可能性的新經營模式的說明
  • Mercator Advisory Group的美國消費者的銀行特許權的變化,自助服務的利用,及對銀行或信用聯合的建議、指導的關注相關的調查統計
  • 各種分店經營模式中,傳統銀行窗口員交流的全方位服務,到自助服務、輔助服務選項的各種流通管道結構說明
  • 銀行、信用聯合所使用的許多流通管道結構的主要實例
  • 包含開放的分店設計,新技術的投資,及諮詢、建議的領域,新的有效率的銀行的概念概要


  • ACI Worldwide
  • Capital One
  • Chase
  • Fiserv
  • FDIC
  • Wells Fargo

In this research, Omnichannel Banking and Branch Reconfiguration: Strategies for "Lean Branching, " Mercator Advisory Group reviews how branches remain relevant and an important element in lean banking initiatives being considered in today's banks and credit unions.

Mercator Advisory Group believes that omnichannel banking and branch reconfiguration strategies can improve efficiency for banks, credit unions, and thrifts and contribute to profitability not only by reducing costs but through pleasing the customer. We dub this concept "lean branching" and believe it can support the broader goal of "lean banking," the concept based on the well-established principles of "lean manufacturing" which prescribe iteratively eliminating inefficiency and waste in operations to continuously improve productivity.

"Financial institutions are experimenting with a wide variety of branch options that are highly efficient and offer hub-and-spoke configurations with various full-, self-, and assisted-service options," comments Ed O'Brien, director of Mercator Advisory Group's Banking Channels Advisory Service and author of the report.

This report is 24 pages long and has 11 exhibits.

Organizations mentioned in this report include : ACI Worldwide, Capital One, Chase, Fiserv, FDIC, and Wells Fargo

One of the exhibits included in this report:


Highlights of this report include:

  • Description of the evolving business models that offer the potential for great operational efficiencies and organizational effectiveness
  • Mercator Advisory Group's survey statistics on U.S. consumers' changing bank loyalty, use of self-service, and interest in advice and guidance from their banks or credit unions
  • Description of various channels configurations ranging from traditional full-service interaction with tellers to self- and assisted-service options within various branch business models
  • Illustrated examples of some of the many channels configurations being used by banks and credit unions
  • Overview of new lean banking concepts that include open branch layouts, investments in new technology, and areas for consultation and advice
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