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市場調查報告書

客服中心轉型的全球市場:各零件·各部署方式·不同企業規模·各終端用戶·各地區的產業分析與未來預測 (2020∼2026年)

Global Contact Center Transformation Market By Component, By Deployment Type, By Organization Size, By End User, By Region, Industry Analysis and Forecast, 2020 - 2026

出版商 KBV Research 商品編碼 954729
出版日期 內容資訊 英文 369 Pages
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價格
客服中心轉型的全球市場:各零件·各部署方式·不同企業規模·各終端用戶·各地區的產業分析與未來預測 (2020∼2026年) Global Contact Center Transformation Market By Component, By Deployment Type, By Organization Size, By End User, By Region, Industry Analysis and Forecast, 2020 - 2026
出版日期: 2020年07月31日內容資訊: 英文 369 Pages
簡介

預計到2026年,全球聯絡中心轉型市場將以17.4%的複合年增長率繼續增長,達到314億美元。市場增長的主要驅動力是通過社交媒體平台擴大消費者互動,以及通過有效管理客戶體驗來提高生產力和市場規模的效果。

本報告提供全球客服中心轉型 (變革) 市場相關分析,彙整系統概要和市場主要趨勢,市場規模趨勢預測 (今後7年份),各零件·各部署方式·不同企業規模·各終端用戶及地區別詳細趨勢,主要的推動及阻礙市場要素,主要企業的簡介,近來的資本交易·事業策略的發展情形等資訊,為您概述為以下內容。

目錄

第1章 市場範圍和分析方法

第2章 市場概要

  • 簡介
  • 影響市場的主要原因

第3章 全球市場:競爭分析

  • KBV Cardinal Matrix:企業的市場競爭力
  • 產業整體近幾年的策略展開情形
  • 主要市場獲得策略

第4章 全球客服中心轉型市場:各零件

  • 軟體
  • 服務

第5章 全球客服中心轉型市場:各部署方式

  • 內部部署方式
  • 雲端方式

第6章 全球客服中心轉型市場:不同企業規模

  • 大企業用
  • 中小企業導向

第7章 全球客服中心轉型市場:各終端用戶

  • 銀行·金融服務·保險 (BFSI)
  • 零售業·日用品
  • 政府·防衛
  • 旅遊業·飯店
  • 醫療·生命科學
  • 通訊·IT
  • 其他

第8章 全球客服中心轉型市場:各地區

  • 北美市場
  • 歐洲市場
  • 亞太地區市場
  • 南美·中東·非洲 (LAMEA) 市場

第9章 企業簡介

  • AT&T, Inc.
  • Cisco Systems, Inc.
  • Microsoft Corporation (Metaswitch Networks)
  • RingCentral, Inc.
  • SAP SE
  • Five9, Inc.
  • AGC Networks Ltd.
  • Talkdesk, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Aculab PLC
目錄

Title:
Global Contact Center Transformation Market By Component (Software and Services), By Deployment Type (On-premise and Cloud), By Organization Size (Large Enterprises and Small & Medium Enterprises), By End User (BFSI, Retail & Consumer Goods, Government & Defense, Travel & Hospitality, Healthcare & Life Sciences, Telecom & IT and Others), By Region, Industry Analysis and Forecast, 2020 - 2026.

The Global Contact Center Transformation Market size is expected to reach $31.4 billion by 2026, rising at a market growth of 17.4% CAGR during the forecast period. Growth in consumer interaction through social media platforms is projected to fuel market growth over the forecast period. The social media platform makes it easy for an agent to work by providing insight into customer behavior and prior complaints while on a customer call. Agents have a single device that allows them to control all social media networks and can easily switch between them. Different innovations, such as automation and artificial intelligence (AI), further improve technological skills and maximize agent productivity.

Customer loyalty is essentially the primary objective of contact center efficiency because effective customer experience management improves immediate productivity and long-term growth. Transformation automation tools help companies increase the accuracy and reliability of consumer requests and deliver fast customer response. In addition, an integrated automation solution links apps and processes in a common console that helps agents to create a cohesive knowledge base that delivers appropriate data in real time. It helps agents to be liberated from the obligation to manage manual, repetitive tasks, and to concentrate on improving their customer-centric skills.

Call center transformation strategies allow agents to effectively up-sell and cross-sell products alongside the effective handling of a service call. Businesses are increasingly implementing adaptive call-routing technologies, since this platform lets them optimize calls based on client preferences and employee expertise. This can be attributed to a growing demand for the outsourcing of contact center operations. Customers can conveniently link to contact centers with optimized cloud services. Customers also require agents to provide immediate or live assistance. Call Center Transformation Automation Systems help companies channel calls to specific representatives so that appropriate support can be delivered to consumers.

Based on Component, the market is segmented into Software and Services. Software market is further bifurcated across Workforce Engagement, Real Time Repotting & Analytics, Social Media Analytics, Visual Network Analytics & Omnichannel Routing, Voice Biometrics and Others. Based on Deployment Type, the market is segmented into On-premise and Cloud. Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium Enterprises. Based on End User, the market is segmented into BFSI, Retail & Consumer Goods, Government & Defense, Travel & Hospitality, Healthcare & Life Sciences, Telecom & IT and Others. Based on Regions, the market is segmented into North America, Europe, Asia Pacific, and Latin America, Middle East & Africa.

The major strategies followed by the market participants are Partnerships. Based on the Analysis presented in the Cardinal matrix; Microsoft Corporation, AT&T, Inc., and Cisco Systems, Inc. are the forerunners in the Contact Center Transformation Market. Companies such as Genesys Telecommunications Laboratories, Inc., Five9, Inc., and RingCentral, Inc., AGC Networks Ltd., Aculab PLC, Talkdesk, Inc., and SAP SE are some of the key innovators in the market.

The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include AT&T, Inc., Cisco Systems, Inc., Microsoft Corporation (Metaswitch Networks), RingCentral, Inc., SAP SE, Five9, Inc., AGC Networks Ltd., Talkdesk, Inc., Genesys Telecommunications Laboratories, Inc., and Aculab PLC.

Recent strategies deployed in Contact Center Transformation Market

Partnerships, Collaborations, and Agreements:

Jul-2020: Aculab collaborated with Nomidio following which the latter company integrated Aculab's VoiSentry voice recognition engine into its cloud-based Identity-as-a-Service (IDaaS) platform. The collaboration would allow Nomidio clients to verify the identities of their customers with voice biometrics.

Jul-2020: Aculab came into partnership with Route One Connect, a specialist in delivering exceptional customer experiences for contact centers using Amazon Connect and the wider AWS ecosystem. Following this partnership, Route One Connect would offer Aculab's VoiSentry voice biometric solution to its clients for streamlining the identification and verification (ID&V) process for callers.

Jun-2020: AT&T signed an agreement with Salesforce, a cloud-based software company. The agreement was aimed to deliver entirely new connected experiences for AT&T's millions of customers. AT&T has deployed Salesforce Customer 360 to create a single view of every customer across every touchpoint, whether it happens in person at a storefront, over the phone, in a business setting, or on any AT&T digital property. Salesforce's Customer 360 would enable AT&T to deliver highly-tailored customer experiences seamlessly across retail, marketing, online, business, and more.

Jun-2020: Genesys announced its collaboration with Avtex, a customer experience (CX) consulting and Technology Company. The latter company has moved to the cloud with the former company. By deploying Genesys Cloud, an all-in-one solution, and the world's leading public cloud contact center platform, Avtex has a unified technology solution across its support teams, resulting in improved visibility and cost controls.

May-2020: AT&T in collaboration with Cisco, launched Webex Calling with AT&T aimed at expanding access to cloud-based phone capabilities. It would help more businesses transform their voice communications to better adapt to evolving needs using AT&T's highly secure and reliable network.

May-2020: Genesys came into partnership with Maximus, a provider of government services. The partnership was focused on providing the Maximus Genesys Engagement Platform, an integrated, cloud-based omnichannel contact center solution for federal, state, and local government agencies. Powered by Genesys Engage, the Engagement Platform provides an integrated set of features and functionalities across channels through a single voice and digital user interface.

Mar-2020: AT&T Healthcare collaborated with OrangeHook subsidiary, LifeMedID, and interactive solution provider, Elo. The collaboration was focused on providing a frictionless check-in technology supporting different biometric modalities to reduce patient wait times and boost security. The solution is biometric-agnostic and can be easily customized by healthcare organizations.

Mar-2020: Metaswitch teamed up with Hutchison Drei Austria. Following this collaboration, the latter company selected Metaswitch's MaX UC portfolio for delivering new converged Unified Communications & Collaboration (UC&C) solutions to its business users.

Jan-2020: Aculab partnered with IPI, the digital contact center specialist. The collaboration integrated Aculab's VoiSentry voice biometric system into IPI's speech recognition applications for reducing the friction experienced during the identity and verification process (ID&V) in the contact center.

Jan-2020: Genesys extended its partnership with Microsoft for providing enterprises with a new cloud service for contact centers that enabled them to deliver superior interactions for customers. With the omnichannel customer experience solution, Genesys Engage running on Microsoft Azure, enterprises have the security and scalability they need to manage the complexities involved with connecting every touchpoint throughout the customer journey.

Nov-2019: Cisco entered into partnership with TTEC Holdings, Inc. following which TTEC Digital became the first authorized reseller of Webex Contact Center Enterprise. This Webex Contact Center Enterprise aimed to provide an enterprise-grade CCaaS solution, at their unmatched standards for a highly secure global scale and reach.

Nov-2019: Talkdesk came into partnership with Passage AI, a leader in artificial intelligence (AI)-enabled conversational interfaces. The partnership was focused on delivering sophisticated and highly accurate AI chatbot experiences through the Talkdesk platform. Passage AI's chatbot technology seamlessly integrated through an app on the Talkdesk platform, and Talkdesk customers can use AI to automatically respond to their customers, thereby lowering Customer Service costs and improving agent productivity.

Oct-2019: RingCentral announced partnership with ConvergeOne, a leading global IT services provider of collaboration and technology solutions. Following the partnership, ConvergeOne provided RingCentral solutions, including RingCentral Office and RingCentral Contact Center, to business customers.

Oct-2019: RingCentral signed partnership agreement with Avaya Holdings, a global leader in solutions to enhance and simplify communications and collaboration. Under this partnership, Avaya introduced Avaya Cloud Office by RingCentral, new global unified communications as a service (UCaaS) solution. Avaya Cloud Office expanded the company's industry-leading portfolio to offer a full suite of UC, CC, UCaaS, and CCaaS solutions to a global customer base.

Sep-2019: Cisco extended its partnership with Tata Communications, the leading global digital infrastructure provider. This expansion was focused on providing enterprises a secure, fully-managed, multi-channel, intelligent, and cloud-based Cisco Webex Contact Center solution. This joint offering is an end-to-end managed solution with global reach enabled by Tata Communications' global digital infrastructure and managed services expertise, which companies of all sizes can now leverage for competitive advantage.

Sep-2019: Qualtrics, a subsidiary of SAP SE collaborated with Accenture for changing the traditional approach towards employee engagement by creating more personalized employee experiences. Qualtrics EmployeeXM has been integrated into Accenture's Intelligent Enterprise Talent and HR solutions and delivered through Accenture myConcerto, an insight-driven digital platform that already harmonized the power of SAP technologies such as SAP SuccessFactors with Accenture's industry and functional expertise to create exponential business outcomes.

Apr-2019: Metaswitch together with Transaction Network Services (TNS) announced the launch of Call Guardian Authentication Hub, a new hosted STIR/SHAKEN solution. This solution enabled carriers to quickly and economically go-to-market with a call authentication solution.

Apr-2019: Talkdesk signed partnership agreement with Mitel, a global leader in business communications. The partnership was aimed to help enterprises transform to meet the demands of today's digital consumer. Mitel's MiCloud Connect CX, a new, all-in-one cloud contact center powered by Talkdesk, offers enterprises an innovative Contact Center as a Service (CCaaS) solution backed by Mitel's extensive global Unified Communications (UC) and Unified Communications as a Service (UCaaS) footprint.

Acquisition and Mergers:

May-2020: AGC Networks signed an agreement to acquire Fujisoft (along with its associated companies in UAE). Fujisoft is a technology company focused on bringing the best possible technology solutions to customers in the region. The acquisition would increase and strengthen AGC's presence and offerings in the MEA region. This would also broaden the current solution portfolio of AGC and Black Box across Cloud Computing & Virtualization, Cyber Security, Managed SoC & NoC, Managed Services, Data Center, and Collaboration solutions.

Mar-2020: Genesys acquired nGUVU, a cloud-based software provider of gamified solutions. Through this acquisition, gamification has been added to its comprehensive workforce engagement management (WEM) suite.

Feb-2020: Five9, Inc. signed a definitive agreement to acquire Virtual Observer, formerly known as CSI, an innovative provider of cloud-based Workforce Optimization (WFO). The acquisition strengthened its ability to inspire agents and maximized the quality of customer interactions while reducing costs and maintaining regulatory compliance.

Nov-2019: Five9 took over Whendu, owner of a leading Integration Platform-as-a-Service (iPaaS) platform. The acquisition accelerated the former company's contact center migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes.

Oct-2019: Cisco completed the acquisition of CloudCherry, a Customer Experience Management (CEM) company that provides customer journey mapping, out-of-the-box integrations, and predictive analytics. The acquisition enabled the company to transform its contact center from delivering reactive care to providing cutting edge predictive support and move from isolated customer interactions to cohesive, engaging experiences resulting in improved business outcomes.

Jan-2019: AGC Networks acquired Black Box Corporation, a leading digital solutions provider. The acquisition expanded AGC's presence and offerings in North America. Together, the companies have created a unique organization that has the scale to deliver world-wide technical solutions to the largest and most complex organizations.

Jan-2019: RingCentral signed a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform. The acquisition of Connect First complemented its current Customer Engagement portfolio and provided transformative and differentiated customer experiences.

Aug-2016: Genesys announced an agreement to acquire Interactive Intelligence Group, Inc., a global leader of cloud and on-premise solutions for customer engagement, communications, and collaboration. The acquisition would accelerate Genesys' ability to power the world's best customer experiences at scale, anytime, anywhere over any channel, in the cloud and on-premise.

Product Launches and Product Expansions:

May-2020: AT&T introduced the AT&T Cloud Contact Center platform. The platform combined robust contact center functionality with AT&T's global network and a comprehensive suite of voice and collaboration tools.

Feb-2020: Talkdesk released Talkdesk Business Transformation Services for guiding companies through contact center transformations. Business Transformation Services introduced a new and innovative operating model that merged Talkdesk's industry-leading people, process, technology, and expertise within a customer success outcome methodology.

Jan-2020: Cisco made three developments; an infusion, a new customer experience solution, and a new cloud contact center product. These developments are Cisco (Voicea) and Google Cloud's Contact Center AI Integrations, Webex Experience Management, and Webex Contact Center Enterprise.

Oct-2019: SAP SE made enhancements to its SAP Digital Interconnect group with the launch of the SAP Contact Center 365 cloud service. This software-based omnichannel contact center service enabled frictionless customer service as part of the overall communications-platform-as-a-service (CPaaS) strategy. SAP Contact Center 365 facilitated seamless communication with customers through their preferred communication channels and equipped managers and team leaders with the tools required to stay a step ahead of customers.

Mar-2019: Five9, Inc. unveiled Spring Release 2019. This expanded the functionality of the Five9 service for addressing the changing nature of business and customer expectations. Spring Release 2019 introduced new capabilities and updates in three key areas such as the ability to adapt the contact center to meet a customer's specific needs, Enhancements to the reliability, scalability, and security of the cloud contact center, and Empowerment of agents to deliver a superior customer experience.

Scope of the Study

Market Segmentation:

By Component

  • Software

Workforce Engagement

Real Time Repotting & Analytics

Social Media Analytics

Visual Network Analytics & Omnichannel Routing

Voice Biometrics

Others

  • Services

By Deployment Type

  • On-premise
  • Cloud

By Organization Size

  • Large Enterprises
  • Small & Medium Enterprises

By End User

  • BFSI
  • Retail & Consumer Goods
  • Government & Defense
  • Travel & Hospitality
  • Healthcare & Life Sciences
  • Telecom & IT
  • Others

By Geography

  • North America

US

Canada

Mexico

Rest of North America

  • Europe

Germany

UK

France

Russia

Spain

Italy

Rest of Europe

  • Asia Pacific

China

Japan

India

South Korea

Singapore

Malaysia

Rest of Asia Pacific

  • LAMEA

Brazil

Argentina

UAE

Saudi Arabia

South Africa

Nigeria

Rest of LAMEA

Companies Profiled

  • AT&T, Inc.
  • Cisco Systems, Inc.
  • Microsoft Corporation (Metaswitch Networks)
  • RingCentral, Inc.
  • SAP SE
  • Five9, Inc.
  • AGC Networks Ltd.
  • Talkdesk, Inc.
  • Genesys Telecommunications Laboratories, Inc.
  • Aculab PLC

Unique Offerings from KBV Research

  • Exhaustive coverage
  • Highest number of market tables and figures
  • Subscription based model available
  • Guaranteed best price
  • Assured post sales research support with 10% customization free

Table of Contents

Chapter 1. Market Scope & Methodology

  • 1.1 Market Definition
  • 1.2 Objectives
  • 1.3 Market Scope
  • 1.4 Segmentation
    • 1.4.1 Global Contact Center Transformation Market, by Component
    • 1.4.2 Global Contact Center Transformation Market, by Deployment Type
    • 1.4.3 Global Contact Center Transformation Market, by Organization Size
    • 1.4.4 Global Contact Center Transformation Market, by End User
    • 1.4.5 Global Contact Center Transformation Market, by Geography
  • 1.5 Methodology for the research

Chapter 2. Market Overview

  • 2.1 Introduction
    • 2.1.1 Overview
    • 2.1.2 Executive Summary
    • 2.1.3 Market Composition and Scenario
  • 2.2 Key Factors Impacting the Market
    • 2.2.1 Market Drivers
    • 2.2.2 Market Restraints

Chapter 3. Competition Analysis - Global

  • 3.1 KBV Cardinal Matrix
  • 3.2 Recent Industry Wide Strategic Developments
    • 3.2.1 Partnerships, Collaborations and Agreements
    • 3.2.2 Product Launches and Product Expansions
    • 3.2.3 Mergers & Acquisitions
  • 3.3 Top Winning Strategies
    • 3.3.1 Key Leading Strategies: Percentage Distribution (2016-2020)
    • 3.3.2 Key Strategic Move: (Partnerships, Collaborations, and Agreements : 2016, Mar - 2020, Jul) Leading Players

Chapter 4. Global Contact Center Transformation Market by Component

  • 4.1 Global Contact Center Transformation Software Market by Region
  • 4.2 Global Contact Center Transformation Market by Software Type
    • 4.2.1 Global Contact Center Transformation Workforce Engagement Market by Region
    • 4.2.2 Global Contact Center Transformation Real Time Repotting & Analytics Market by Region
    • 4.2.3 Global Contact Center Transformation Social Media Analytics Market by Region
    • 4.2.4 Global Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Region
    • 4.2.5 Global Contact Center Transformation Voice Biometrics Market by Region
    • 4.2.6 Global Other Software Type Contact Center Transformation Market by Region
  • 4.3 Global Contact Center Transformation Services Market by Region

Chapter 5. Global Contact Center Transformation Market by Deployment Type

  • 5.1 Global On-premise Contact Center Transformation Market by Region
  • 5.2 Global Cloud Contact Center Transformation Market by Region

Chapter 6. Global Contact Center Transformation Market by Organization Size

  • 6.1 Global Large Enterprises Contact Center Transformation Market by Region
  • 6.2 Global Small & Medium Enterprises Contact Center Transformation Market by Region

Chapter 7. Global Contact Center Transformation Market by End User

  • 7.1 Global BFSI Contact Center Transformation Market by Region
  • 7.2 Global Retail and Consumer Goods Contact Center Transformation Market by Region
  • 7.3 Global Government & Defense Contact Center Transformation Market by Region
  • 7.4 Global Travel & Hospitality Contact Center Transformation Market by Region
  • 7.5 Global Healthcare & Life Sciences Contact Center Transformation Market by Region
  • 7.6 Global Telecom & IT Contact Center Transformation Market by Region
  • 7.7 Global Others Contact Center Transformation Market by Region

Chapter 8. Global Contact Center Transformation Market by Region

  • 8.1 North America Contact Center Transformation Market
    • 8.1.1 North America Contact Center Transformation Market by Component
      • 8.1.1.1 North America Contact Center Transformation Software Market by Country
      • 8.1.1.2 North America Contact Center Transformation Market by Software Type
        • 8.1.1.2.1 North America Contact Center Transformation Workforce Engagement Market by Country
        • 8.1.1.2.2 North America Contact Center Transformation Real Time Repotting & Analytics Market by Country
        • 8.1.1.2.3 North America Contact Center Transformation Social Media Analytics Market by Country
        • 8.1.1.2.4 North America Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Country
        • 8.1.1.2.5 North America Contact Center Transformation Voice Biometrics Market by Country
        • 8.1.1.2.6 North America Other Software Type Contact Center Transformation Market by Country
      • 8.1.1.3 North America Contact Center Transformation Services Market by Country
    • 8.1.2 North America Contact Center Transformation Market by Deployment Type
      • 8.1.2.1 North America On-premise Contact Center Transformation Market by Country
      • 8.1.2.2 North America Cloud Contact Center Transformation Market by Country
    • 8.1.3 North America Contact Center Transformation Market by Organization Size
      • 8.1.3.1 North America Large Enterprises Contact Center Transformation Market by Country
      • 8.1.3.2 North America Small & Medium Enterprises Contact Center Transformation Market by Country
    • 8.1.4 North America Contact Center Transformation Market by End User
      • 8.1.4.1 North America BFSI Contact Center Transformation Market by Country
      • 8.1.4.2 North America Retail and Consumer Goods Contact Center Transformation Market by Country
      • 8.1.4.3 North America Government & Defense Contact Center Transformation Market by Country
      • 8.1.4.4 North America Travel & Hospitality Contact Center Transformation Market by Country
      • 8.1.4.5 North America Healthcare & Life Sciences Contact Center Transformation Market by Country
      • 8.1.4.6 North America Telecom & IT Contact Center Transformation Market by Country
      • 8.1.4.7 North America Others Contact Center Transformation Market by Country
    • 8.1.5 North America Contact Center Transformation Market by Country
      • 8.1.5.1 US Contact Center Transformation Market
        • 8.1.5.1.1 US Contact Center Transformation Market by Component
        • 8.1.5.1.2 US Contact Center Transformation Market by Deployment Type
        • 8.1.5.1.3 US Contact Center Transformation Market by Organization Size
        • 8.1.5.1.4 US Contact Center Transformation Market by End User
      • 8.1.5.2 Canada Contact Center Transformation Market
        • 8.1.5.2.1 Canada Contact Center Transformation Market by Component
        • 8.1.5.2.2 Canada Contact Center Transformation Market by Deployment Type
        • 8.1.5.2.3 Canada Contact Center Transformation Market by Organization Size
        • 8.1.5.2.4 Canada Contact Center Transformation Market by End User
      • 8.1.5.3 Mexico Contact Center Transformation Market
        • 8.1.5.3.1 Mexico Contact Center Transformation Market by Component
        • 8.1.5.3.2 Mexico Contact Center Transformation Market by Deployment Type
        • 8.1.5.3.3 Mexico Contact Center Transformation Market by Organization Size
        • 8.1.5.3.4 Mexico Contact Center Transformation Market by End User
      • 8.1.5.4 Rest of North America Contact Center Transformation Market
        • 8.1.5.4.1 Rest of North America Contact Center Transformation Market by Component
        • 8.1.5.4.2 Rest of North America Contact Center Transformation Market by Deployment Type
        • 8.1.5.4.3 Rest of North America Contact Center Transformation Market by Organization Size
        • 8.1.5.4.4 Rest of North America Contact Center Transformation Market by End User
  • 8.2 Europe Contact Center Transformation Market
    • 8.2.1 Europe Contact Center Transformation Market by Component
      • 8.2.1.1 Europe Contact Center Transformation Software Market by Country
      • 8.2.1.2 Europe Contact Center Transformation Market by Software Type
        • 8.2.1.2.1 Europe Contact Center Transformation Workforce Engagement Market by Country
        • 8.2.1.2.2 Europe Contact Center Transformation Real Time Repotting & Analytics Market by Country
        • 8.2.1.2.3 Europe Contact Center Transformation Social Media Analytics Market by Country
        • 8.2.1.2.4 Europe Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Country
        • 8.2.1.2.5 Europe Contact Center Transformation Voice Biometrics Market by Country
        • 8.2.1.2.6 Europe Other Software Type Contact Center Transformation Market by Country
      • 8.2.1.3 Europe Contact Center Transformation Services Market by Country
    • 8.2.2 Europe Contact Center Transformation Market by Deployment Type
      • 8.2.2.1 Europe On-premise Contact Center Transformation Market by Country
      • 8.2.2.2 Europe Cloud Contact Center Transformation Market by Country
    • 8.2.3 Europe Contact Center Transformation Market by Organization Size
      • 8.2.3.1 Europe Large Enterprises Contact Center Transformation Market by Country
      • 8.2.3.2 Europe Small & Medium Enterprises Contact Center Transformation Market by Country
    • 8.2.4 Europe Contact Center Transformation Market by End User
      • 8.2.4.1 Europe BFSI Contact Center Transformation Market by Country
      • 8.2.4.2 Europe Retail and Consumer Goods Contact Center Transformation Market by Country
      • 8.2.4.3 Europe Government & Defense Contact Center Transformation Market by Country
      • 8.2.4.4 Europe Travel & Hospitality Contact Center Transformation Market by Country
      • 8.2.4.5 Europe Healthcare & Life Sciences Contact Center Transformation Market by Country
      • 8.2.4.6 Europe Telecom & IT Contact Center Transformation Market by Country
      • 8.2.4.7 Europe Others Contact Center Transformation Market by Country
    • 8.2.5 Europe Contact Center Transformation Market by Country
      • 8.2.5.1 Germany Contact Center Transformation Market
        • 8.2.5.1.1 Germany Contact Center Transformation Market by Component
        • 8.2.5.1.2 Germany Contact Center Transformation Market by Deployment Type
        • 8.2.5.1.3 Germany Contact Center Transformation Market by Organization Size
        • 8.2.5.1.4 Germany Contact Center Transformation Market by End User
      • 8.2.5.2 UK Contact Center Transformation Market
        • 8.2.5.2.1 UK Contact Center Transformation Market by Component
        • 8.2.5.2.2 UK Contact Center Transformation Market by Deployment Type
        • 8.2.5.2.3 UK Contact Center Transformation Market by Organization Size
        • 8.2.5.2.4 UK Contact Center Transformation Market by End User
      • 8.2.5.3 France Contact Center Transformation Market
        • 8.2.5.3.1 France Contact Center Transformation Market by Component
        • 8.2.5.3.2 France Contact Center Transformation Market by Deployment Type
        • 8.2.5.3.3 France Contact Center Transformation Market by Organization Size
        • 8.2.5.3.4 France Contact Center Transformation Market by End User
      • 8.2.5.4 Russia Contact Center Transformation Market
        • 8.2.5.4.1 Russia Contact Center Transformation Market by Component
        • 8.2.5.4.2 Russia Contact Center Transformation Market by Deployment Type
        • 8.2.5.4.3 Russia Contact Center Transformation Market by Organization Size
        • 8.2.5.4.4 Russia Contact Center Transformation Market by End User
      • 8.2.5.5 Spain Contact Center Transformation Market
        • 8.2.5.5.1 Spain Contact Center Transformation Market by Component
        • 8.2.5.5.2 Spain Contact Center Transformation Market by Deployment Type
        • 8.2.5.5.3 Spain Contact Center Transformation Market by Organization Size
        • 8.2.5.5.4 Spain Contact Center Transformation Market by End User
      • 8.2.5.6 Italy Contact Center Transformation Market
        • 8.2.5.6.1 Italy Contact Center Transformation Market by Component
        • 8.2.5.6.2 Italy Contact Center Transformation Market by Deployment Type
        • 8.2.5.6.3 Italy Contact Center Transformation Market by Organization Size
        • 8.2.5.6.4 Italy Contact Center Transformation Market by End User
      • 8.2.5.7 Rest of Europe Contact Center Transformation Market
        • 8.2.5.7.1 Rest of Europe Contact Center Transformation Market by Component
        • 8.2.5.7.2 Rest of Europe Contact Center Transformation Market by Deployment Type
        • 8.2.5.7.3 Rest of Europe Contact Center Transformation Market by Organization Size
        • 8.2.5.7.4 Rest of Europe Contact Center Transformation Market by End User
  • 8.3 Asia Pacific Contact Center Transformation Market
    • 8.3.1 Asia Pacific Contact Center Transformation Market by Component
      • 8.3.1.1 Asia Pacific Contact Center Transformation Software Market by Country
      • 8.3.1.2 Asia Pacific Contact Center Transformation Market by Software Type
        • 8.3.1.2.1 Asia Pacific Contact Center Transformation Workforce Engagement Market by Country
        • 8.3.1.2.2 Asia Pacific Contact Center Transformation Real Time Repotting & Analytics Market by Country
        • 8.3.1.2.3 Asia Pacific Contact Center Transformation Social Media Analytics Market by Country
        • 8.3.1.2.4 Asia Pacific Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Country
        • 8.3.1.2.5 Asia Pacific Contact Center Transformation Voice Biometrics Market by Country
        • 8.3.1.2.6 Asia Pacific Other Software Type Contact Center Transformation Market by Country
      • 8.3.1.3 Asia Pacific Contact Center Transformation Services Market by Country
    • 8.3.2 Asia Pacific Contact Center Transformation Market by Deployment Type
      • 8.3.2.1 Asia Pacific On-premise Contact Center Transformation Market by Country
      • 8.3.2.2 Asia Pacific Cloud Contact Center Transformation Market by Country
    • 8.3.3 Asia Pacific Contact Center Transformation Market by Organization Size
      • 8.3.3.1 Asia Pacific Large Enterprises Contact Center Transformation Market by Country
      • 8.3.3.2 Asia Pacific Small & Medium Enterprises Contact Center Transformation Market by Country
    • 8.3.4 Asia Pacific Contact Center Transformation Market by End User
      • 8.3.4.1 Asia Pacific BFSI Contact Center Transformation Market by Country
      • 8.3.4.2 Asia Pacific Retail and Consumer Goods Contact Center Transformation Market by Country
      • 8.3.4.3 Asia Pacific Government & Defense Contact Center Transformation Market by Country
      • 8.3.4.4 Asia Pacific Travel & Hospitality Contact Center Transformation Market by Country
      • 8.3.4.5 Asia Pacific Healthcare & Life Sciences Contact Center Transformation Market by Country
      • 8.3.4.6 Asia Pacific Telecom & IT Contact Center Transformation Market by Country
      • 8.3.4.7 Asia Pacific Others Contact Center Transformation Market by Country
    • 8.3.5 Asia Pacific Contact Center Transformation Market by Country
      • 8.3.5.1 China Contact Center Transformation Market
        • 8.3.5.1.1 China Contact Center Transformation Market by Component
        • 8.3.5.1.2 China Contact Center Transformation Market by Deployment Type
        • 8.3.5.1.3 China Contact Center Transformation Market by Organization Size
        • 8.3.5.1.4 China Contact Center Transformation Market by End User
      • 8.3.5.2 Japan Contact Center Transformation Market
        • 8.3.5.2.1 Japan Contact Center Transformation Market by Component
        • 8.3.5.2.2 Japan Contact Center Transformation Market by Deployment Type
        • 8.3.5.2.3 Japan Contact Center Transformation Market by Organization Size
        • 8.3.5.2.4 Japan Contact Center Transformation Market by End User
      • 8.3.5.3 India Contact Center Transformation Market
        • 8.3.5.3.1 India Contact Center Transformation Market by Component
        • 8.3.5.3.2 India Contact Center Transformation Market by Deployment Type
        • 8.3.5.3.3 India Contact Center Transformation Market by Organization Size
        • 8.3.5.3.4 India Contact Center Transformation Market by End User
      • 8.3.5.4 South Korea Contact Center Transformation Market
        • 8.3.5.4.1 South Korea Contact Center Transformation Market by Component
        • 8.3.5.4.2 South Korea Contact Center Transformation Market by Deployment Type
        • 8.3.5.4.3 South Korea Contact Center Transformation Market by Organization Size
        • 8.3.5.4.4 South Korea Contact Center Transformation Market by End User
      • 8.3.5.5 Singapore Contact Center Transformation Market
        • 8.3.5.5.1 Singapore Contact Center Transformation Market by Component
        • 8.3.5.5.2 Singapore Contact Center Transformation Market by Deployment Type
        • 8.3.5.5.3 Singapore Contact Center Transformation Market by Organization Size
        • 8.3.5.5.4 Singapore Contact Center Transformation Market by End User
      • 8.3.5.6 Malaysia Contact Center Transformation Market
        • 8.3.5.6.1 Malaysia Contact Center Transformation Market by Component
        • 8.3.5.6.2 Malaysia Contact Center Transformation Market by Deployment Type
        • 8.3.5.6.3 Malaysia Contact Center Transformation Market by Organization Size
        • 8.3.5.6.4 Malaysia Contact Center Transformation Market by End User
      • 8.3.5.7 Rest of Asia Pacific Contact Center Transformation Market
        • 8.3.5.7.1 Rest of Asia Pacific Contact Center Transformation Market by Component
        • 8.3.5.7.2 Rest of Asia Pacific Contact Center Transformation Market by Deployment Type
        • 8.3.5.7.3 Rest of Asia Pacific Contact Center Transformation Market by Organization Size
        • 8.3.5.7.4 Rest of Asia Pacific Contact Center Transformation Market by End User
  • 8.4 LAMEA Contact Center Transformation Market
    • 8.4.1 LAMEA Contact Center Transformation Market by Component
      • 8.4.1.1 LAMEA Contact Center Transformation Software Market by Country
      • 8.4.1.2 LAMEA Contact Center Transformation Market by Software Type
        • 8.4.1.2.1 LAMEA Contact Center Transformation Workforce Engagement Market by Country
        • 8.4.1.2.2 LAMEA Contact Center Transformation Real Time Repotting & Analytics Market by Country
        • 8.4.1.2.3 LAMEA Contact Center Transformation Social Media Analytics Market by Country
        • 8.4.1.2.4 LAMEA Contact Center Transformation Visual Network Analytics & Omnichannel Routing Market by Country
        • 8.4.1.2.5 LAMEA Contact Center Transformation Voice Biometrics Market by Country
        • 8.4.1.2.6 LAMEA Other Software Type Contact Center Transformation Market by Country
      • 8.4.1.3 LAMEA Contact Center Transformation Services Market by Country
    • 8.4.2 LAMEA Contact Center Transformation Market by Deployment Type
      • 8.4.2.1 LAMEA On-premise Contact Center Transformation Market by Country
      • 8.4.2.2 LAMEA Cloud Contact Center Transformation Market by Country
    • 8.4.3 LAMEA Contact Center Transformation Market by Organization Size
      • 8.4.3.1 LAMEA Large Enterprises Contact Center Transformation Market by Country
      • 8.4.3.2 LAMEA Small & Medium Enterprises Contact Center Transformation Market by Country
    • 8.4.4 LAMEA Contact Center Transformation Market by End User
      • 8.4.4.1 LAMEA BFSI Contact Center Transformation Market by Country
      • 8.4.4.2 LAMEA Retail and Consumer Goods Contact Center Transformation Market by Country
      • 8.4.4.3 LAMEA Government & Defense Contact Center Transformation Market by Country
      • 8.4.4.4 LAMEA Travel & Hospitality Contact Center Transformation Market by Country
      • 8.4.4.5 LAMEA Healthcare & Life Sciences Contact Center Transformation Market by Country
      • 8.4.4.6 LAMEA Telecom & IT Contact Center Transformation Market by Country
      • 8.4.4.7 LAMEA Others Contact Center Transformation Market by Country
    • 8.4.5 LAMEA Contact Center Transformation Market by Country
      • 8.4.5.1 Brazil Contact Center Transformation Market
        • 8.4.5.1.1 Brazil Contact Center Transformation Market by Component
        • 8.4.5.1.2 Brazil Contact Center Transformation Market by Deployment Type
        • 8.4.5.1.3 Brazil Contact Center Transformation Market by Organization Size
        • 8.4.5.1.4 Brazil Contact Center Transformation Market by End User
      • 8.4.5.2 Argentina Contact Center Transformation Market
        • 8.4.5.2.1 Argentina Contact Center Transformation Market by Component
        • 8.4.5.2.2 Argentina Contact Center Transformation Market by Deployment Type
        • 8.4.5.2.3 Argentina Contact Center Transformation Market by Organization Size
        • 8.4.5.2.4 Argentina Contact Center Transformation Market by End User
      • 8.4.5.3 UAE Contact Center Transformation Market
        • 8.4.5.3.1 UAE Contact Center Transformation Market by Component
        • 8.4.5.3.2 UAE Contact Center Transformation Market by Deployment Type
        • 8.4.5.3.3 UAE Contact Center Transformation Market by Organization Size
        • 8.4.5.3.4 UAE Contact Center Transformation Market by End User
      • 8.4.5.4 Saudi Arabia Contact Center Transformation Market
        • 8.4.5.4.1 Saudi Arabia Contact Center Transformation Market by Component
        • 8.4.5.4.2 Saudi Arabia Contact Center Transformation Market by Deployment Type
        • 8.4.5.4.3 Saudi Arabia Contact Center Transformation Market by Organization Size
        • 8.4.5.4.4 Saudi Arabia Contact Center Transformation Market by End User
      • 8.4.5.5 South Africa Contact Center Transformation Market
        • 8.4.5.5.1 South Africa Contact Center Transformation Market by Component
        • 8.4.5.5.2 South Africa Contact Center Transformation Market by Deployment Type
        • 8.4.5.5.3 South Africa Contact Center Transformation Market by Organization Size
        • 8.4.5.5.4 South Africa Contact Center Transformation Market by End User
      • 8.4.5.6 Nigeria Contact Center Transformation Market
        • 8.4.5.6.1 Nigeria Contact Center Transformation Market by Component
        • 8.4.5.6.2 Nigeria Contact Center Transformation Market by Deployment Type
        • 8.4.5.6.3 Nigeria Contact Center Transformation Market by Organization Size
        • 8.4.5.6.4 Nigeria Contact Center Transformation Market by End User
      • 8.4.5.7 Rest of LAMEA Contact Center Transformation Market
        • 8.4.5.7.1 Rest of LAMEA Contact Center Transformation Market by Component
        • 8.4.5.7.2 Rest of LAMEA Contact Center Transformation Market by Deployment Type
        • 8.4.5.7.3 Rest of LAMEA Contact Center Transformation Market by Organization Size
        • 8.4.5.7.4 Rest of LAMEA Contact Center Transformation Market by End User

Chapter 9. Company Profiles

  • 9.1 AT&T, Inc.
    • 9.1.1 Company Overview
    • 9.1.2 Financial Analysis
    • 9.1.3 Segmental and Regional Analysis
    • 9.1.1 Research & Development Expense
    • 9.1.2 Recent strategies and developments:
      • 9.1.2.1 Partnerships, Collaborations, and Agreements:
      • 9.1.2.2 Product Launches and Product Expansions:
    • 9.1.3 SWOT Analysis
  • 9.2 Cisco Systems, Inc.
    • 9.2.1 Company Overview
    • 9.2.2 Financial Analysis
    • 9.2.3 Segmental and Regional Analysis
    • 9.2.4 Research & Development Expense
    • 9.2.5 Recent strategies and developments:
      • 9.2.5.1 Partnerships, Collaborations, and Agreements:
      • 9.2.5.2 Acquisition and Mergers:
      • 9.2.5.3 Product Launches and Product Expansions:
    • 9.2.6 SWOT Analysis
  • 9.3 Microsoft Corporation (Metaswitch Networks)
    • 9.3.1 Company Overview
    • 9.3.2 Financial Analysis
    • 9.3.3 Segmental and Regional Analysis
    • 9.3.4 Research & Development Expenses
    • 9.3.5 Recent strategies and developments:
      • 9.3.5.1 Partnerships, Collaborations, and Agreements:
    • 9.3.6 SWOT Analysis
  • 9.4 RingCentral, Inc.
    • 9.4.1 Company Overview
    • 9.4.2 Financial Analysis
    • 9.4.3 Regional Analysis
    • 9.4.4 Research & Development Expense
    • 9.4.5 Recent strategies and developments:
      • 9.4.5.1 Partnerships, Collaborations, and Agreements:
      • 9.4.5.2 Acquisition and Mergers:
  • 9.5 SAP SE
    • 9.5.1 Company Overview
    • 9.5.2 Financial Analysis
    • 9.5.3 Segmental and Regional Analysis
    • 9.5.4 Research & Development Expense
    • 9.5.5 Recent strategies and developments:
      • 9.5.5.1 Partnerships, Collaborations, and Agreements:
      • 9.5.5.2 Product Launches and Product Expansions:
    • 9.5.6 SWOT Analysis
  • 9.6 Five9, Inc.
    • 9.6.1 Company Overview
    • 9.6.2 Financial Analysis
    • 9.6.3 Regional Analysis
    • 9.6.4 Research & Development Expense
    • 9.6.5 Recent strategies and developments:
      • 9.6.5.1 Partnerships, Collaborations, and Agreements:
      • 9.6.5.2 Acquisition and Mergers:
      • 9.6.5.3 Product Launches and Product Expansions:
  • 9.7 AGC Networks Ltd.
    • 9.7.1 Company Overview
    • 9.7.2 Financial Analysis
    • 9.7.3 Segmental Analysis
    • 9.7.4 Recent strategies and developments:
      • 9.7.4.1 Partnerships, Collaborations, and Agreements:
      • 9.7.4.2 Acquisition and Mergers:
  • 9.8 Talkdesk, Inc.
    • 9.8.1 Company Overview
    • 9.8.2 Recent strategies and developments:
      • 9.8.2.1 Partnerships, Collaborations, and Agreements:
      • 9.8.2.2 Product Launches and Product Expansions:
  • 9.9 Genesys Telecommunications Laboratories, Inc.
    • 9.9.1 Company Overview
    • 9.9.2 Recent strategies and developments:
      • 9.9.2.1 Partnerships, Collaborations, and Agreements:
      • 9.9.2.2 Acquisition and Mergers:
  • 9.1 Aculab PLC
    • 9.10.1 Company overview
    • 9.10.2 Recent strategies and developments:
      • 9.10.2.1 Partnerships, Collaborations, and Agreements:
      • 9.10.2.2 Product Launches and Product Expansions:

LIST OF TABLES

  • TABLE 1 GLOBAL CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 2 GLOBAL CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 3 PARTNERSHIPS, COLLABORATIONS AND AGREEMENTS- CONTACT CENTER TRANSFORMATION MARKET
  • TABLE 4 PRODUCT LAUNCHES AND PRODUCT EXPANSIONS- CONTACT CENTER TRANSFORMATION MARKET
  • TABLE 5 MERGERS & ACQUISITIONS - CONTACT CENTER TRANSFORMATION MARKET
  • TABLE 6 GLOBAL CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 7 GLOBAL CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 8 GLOBAL CONTACT CENTER TRANSFORMATION SOFTWARE MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 9 GLOBAL CONTACT CENTER TRANSFORMATION SOFTWARE MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 10 GLOBAL CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 11 GLOBAL CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 12 GLOBAL CONTACT CENTER TRANSFORMATION WORKFORCE ENGAGEMENT MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 13 GLOBAL CONTACT CENTER TRANSFORMATION WORKFORCE ENGAGEMENT MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 14 GLOBAL CONTACT CENTER TRANSFORMATION REAL TIME REPOTTING & ANALYTICS MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 15 GLOBAL CONTACT CENTER TRANSFORMATION REAL TIME REPOTTING & ANALYTICS MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 16 GLOBAL CONTACT CENTER TRANSFORMATION SOCIAL MEDIA ANALYTICS MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 17 GLOBAL CONTACT CENTER TRANSFORMATION SOCIAL MEDIA ANALYTICS MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 18 GLOBAL CONTACT CENTER TRANSFORMATION VISUAL NETWORK ANALYTICS & OMNICHANNEL ROUTING MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 19 GLOBAL CONTACT CENTER TRANSFORMATION VISUAL NETWORK ANALYTICS & OMNICHANNEL ROUTING MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 20 GLOBAL CONTACT CENTER TRANSFORMATION VOICE BIOMETRICS MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 21 GLOBAL CONTACT CENTER TRANSFORMATION VOICE BIOMETRICS MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 22 GLOBAL OTHER SOFTWARE TYPE CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 23 GLOBAL OTHER SOFTWARE TYPE CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 24 GLOBAL CONTACT CENTER TRANSFORMATION SERVICES MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 25 GLOBAL CONTACT CENTER TRANSFORMATION SERVICES MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 26 GLOBAL CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 27 GLOBAL CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 28 GLOBAL ON-PREMISE CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 29 GLOBAL ON-PREMISE CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 30 GLOBAL CLOUD CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 31 GLOBAL CLOUD CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 32 GLOBAL CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 33 GLOBAL CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 34 GLOBAL LARGE ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 35 GLOBAL LARGE ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 36 GLOBAL SMALL & MEDIUM ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 37 GLOBAL SMALL & MEDIUM ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 38 GLOBAL CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 39 GLOBAL CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 40 GLOBAL BFSI CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 41 GLOBAL BFSI CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 42 GLOBAL RETAIL AND CONSUMER GOODS CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 43 GLOBAL RETAIL AND CONSUMER GOODS CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 44 GLOBAL GOVERNMENT & DEFENSE CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 45 GLOBAL GOVERNMENT & DEFENSE CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 46 GLOBAL TRAVEL & HOSPITALITY CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 47 GLOBAL TRAVEL & HOSPITALITY CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 48 GLOBAL HEALTHCARE & LIFE SCIENCES CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 49 GLOBAL HEALTHCARE & LIFE SCIENCES CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 50 GLOBAL TELECOM & IT CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 51 GLOBAL TELECOM & IT CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 52 GLOBAL OTHERS CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 53 GLOBAL OTHERS CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 54 GLOBAL CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2016 - 2019, USD MILLION
  • TABLE 55 GLOBAL CONTACT CENTER TRANSFORMATION MARKET BY REGION, 2020 - 2026, USD MILLION
  • TABLE 56 NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 57 NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 58 NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 59 NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 60 NORTH AMERICA CONTACT CENTER TRANSFORMATION SOFTWARE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 61 NORTH AMERICA CONTACT CENTER TRANSFORMATION SOFTWARE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 62 NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 63 NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 64 NORTH AMERICA CONTACT CENTER TRANSFORMATION WORKFORCE ENGAGEMENT MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 65 NORTH AMERICA CONTACT CENTER TRANSFORMATION WORKFORCE ENGAGEMENT MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 66 NORTH AMERICA CONTACT CENTER TRANSFORMATION REAL TIME REPOTTING & ANALYTICS MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 67 NORTH AMERICA CONTACT CENTER TRANSFORMATION REAL TIME REPOTTING & ANALYTICS MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 68 NORTH AMERICA CONTACT CENTER TRANSFORMATION SOCIAL MEDIA ANALYTICS MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 69 NORTH AMERICA CONTACT CENTER TRANSFORMATION SOCIAL MEDIA ANALYTICS MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 70 NORTH AMERICA CONTACT CENTER TRANSFORMATION VISUAL NETWORK ANALYTICS & OMNICHANNEL ROUTING MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 71 NORTH AMERICA CONTACT CENTER TRANSFORMATION VISUAL NETWORK ANALYTICS & OMNICHANNEL ROUTING MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 72 NORTH AMERICA CONTACT CENTER TRANSFORMATION VOICE BIOMETRICS MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 73 NORTH AMERICA CONTACT CENTER TRANSFORMATION VOICE BIOMETRICS MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 74 NORTH AMERICA OTHER SOFTWARE TYPE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 75 NORTH AMERICA OTHER SOFTWARE TYPE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 76 NORTH AMERICA CONTACT CENTER TRANSFORMATION SERVICES MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 77 NORTH AMERICA CONTACT CENTER TRANSFORMATION SERVICES MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 78 NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 79 NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 80 NORTH AMERICA ON-PREMISE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 81 NORTH AMERICA ON-PREMISE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 82 NORTH AMERICA CLOUD CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 83 NORTH AMERICA CLOUD CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 84 NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 85 NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 86 NORTH AMERICA LARGE ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 87 NORTH AMERICA LARGE ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 88 NORTH AMERICA SMALL & MEDIUM ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 89 NORTH AMERICA SMALL & MEDIUM ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 90 NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 91 NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 92 NORTH AMERICA BFSI CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 93 NORTH AMERICA BFSI CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 94 NORTH AMERICA RETAIL AND CONSUMER GOODS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 95 NORTH AMERICA RETAIL AND CONSUMER GOODS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 96 NORTH AMERICA GOVERNMENT & DEFENSE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 97 NORTH AMERICA GOVERNMENT & DEFENSE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 98 NORTH AMERICA TRAVEL & HOSPITALITY CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 99 NORTH AMERICA TRAVEL & HOSPITALITY CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 100 NORTH AMERICA HEALTHCARE & LIFE SCIENCES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 101 NORTH AMERICA HEALTHCARE & LIFE SCIENCES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 102 NORTH AMERICA TELECOM & IT CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 103 NORTH AMERICA TELECOM & IT CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 104 NORTH AMERICA OTHERS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 105 NORTH AMERICA OTHERS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 106 NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 107 NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 108 US CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 109 US CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 110 US CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 111 US CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 112 US CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 113 US CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 114 US CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 115 US CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 116 US CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 117 US CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 118 US CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 119 US CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 120 CANADA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 121 CANADA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 122 CANADA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 123 CANADA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 124 CANADA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 125 CANADA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 126 CANADA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 127 CANADA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 128 CANADA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 129 CANADA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 130 CANADA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 131 CANADA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 132 MEXICO CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 133 MEXICO CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 134 MEXICO CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 135 MEXICO CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 136 MEXICO CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 137 MEXICO CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 138 MEXICO CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 139 MEXICO CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 140 MEXICO CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 141 MEXICO CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 142 MEXICO CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 143 MEXICO CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 144 REST OF NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 145 REST OF NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 146 REST OF NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 147 REST OF NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 148 REST OF NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 149 REST OF NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 150 REST OF NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 151 REST OF NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 152 REST OF NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 153 REST OF NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 154 REST OF NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 155 REST OF NORTH AMERICA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 156 EUROPE CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 157 EUROPE CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 158 EUROPE CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 159 EUROPE CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 160 EUROPE CONTACT CENTER TRANSFORMATION SOFTWARE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 161 EUROPE CONTACT CENTER TRANSFORMATION SOFTWARE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 162 EUROPE CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 163 EUROPE CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 164 EUROPE CONTACT CENTER TRANSFORMATION WORKFORCE ENGAGEMENT MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 165 EUROPE CONTACT CENTER TRANSFORMATION WORKFORCE ENGAGEMENT MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 166 EUROPE CONTACT CENTER TRANSFORMATION REAL TIME REPOTTING & ANALYTICS MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 167 EUROPE CONTACT CENTER TRANSFORMATION REAL TIME REPOTTING & ANALYTICS MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 168 EUROPE CONTACT CENTER TRANSFORMATION SOCIAL MEDIA ANALYTICS MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 169 EUROPE CONTACT CENTER TRANSFORMATION SOCIAL MEDIA ANALYTICS MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 170 EUROPE CONTACT CENTER TRANSFORMATION VISUAL NETWORK ANALYTICS & OMNICHANNEL ROUTING MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 171 EUROPE CONTACT CENTER TRANSFORMATION VISUAL NETWORK ANALYTICS & OMNICHANNEL ROUTING MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 172 EUROPE CONTACT CENTER TRANSFORMATION VOICE BIOMETRICS MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 173 EUROPE CONTACT CENTER TRANSFORMATION VOICE BIOMETRICS MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 174 EUROPE OTHER SOFTWARE TYPE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 175 EUROPE OTHER SOFTWARE TYPE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 176 EUROPE CONTACT CENTER TRANSFORMATION SERVICES MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 177 EUROPE CONTACT CENTER TRANSFORMATION SERVICES MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 178 EUROPE CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 179 EUROPE CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 180 EUROPE ON-PREMISE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 181 EUROPE ON-PREMISE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 182 EUROPE CLOUD CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 183 EUROPE CLOUD CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 184 EUROPE CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 185 EUROPE CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 186 EUROPE LARGE ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 187 EUROPE LARGE ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 188 EUROPE SMALL & MEDIUM ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 189 EUROPE SMALL & MEDIUM ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 190 EUROPE CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 191 EUROPE CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 192 EUROPE BFSI CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 193 EUROPE BFSI CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 194 EUROPE RETAIL AND CONSUMER GOODS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 195 EUROPE RETAIL AND CONSUMER GOODS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 196 EUROPE GOVERNMENT & DEFENSE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 197 EUROPE GOVERNMENT & DEFENSE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 198 EUROPE TRAVEL & HOSPITALITY CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 199 EUROPE TRAVEL & HOSPITALITY CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 200 EUROPE HEALTHCARE & LIFE SCIENCES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 201 EUROPE HEALTHCARE & LIFE SCIENCES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 202 EUROPE TELECOM & IT CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 203 EUROPE TELECOM & IT CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 204 EUROPE OTHERS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 205 EUROPE OTHERS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 206 EUROPE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 207 EUROPE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 208 GERMANY CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 209 GERMANY CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 210 GERMANY CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 211 GERMANY CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 212 GERMANY CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 213 GERMANY CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 214 GERMANY CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 215 GERMANY CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 216 GERMANY CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 217 GERMANY CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 218 GERMANY CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 219 GERMANY CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 220 UK CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 221 UK CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 222 UK CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 223 UK CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 224 UK CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 225 UK CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 226 UK CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 227 UK CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 228 UK CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 229 UK CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 230 UK CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 231 UK CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 232 FRANCE CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 233 FRANCE CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 234 FRANCE CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 235 FRANCE CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 236 FRANCE CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 237 FRANCE CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 238 FRANCE CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 239 FRANCE CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 240 FRANCE CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 241 FRANCE CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 242 FRANCE CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 243 FRANCE CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 244 RUSSIA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 245 RUSSIA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 246 RUSSIA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 247 RUSSIA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 248 RUSSIA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 249 RUSSIA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 250 RUSSIA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 251 RUSSIA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 252 RUSSIA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 253 RUSSIA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 254 RUSSIA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 255 RUSSIA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 256 SPAIN CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 257 SPAIN CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 258 SPAIN CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 259 SPAIN CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 260 SPAIN CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 261 SPAIN CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 262 SPAIN CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 263 SPAIN CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 264 SPAIN CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 265 SPAIN CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 266 SPAIN CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 267 SPAIN CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 268 ITALY CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 269 ITALY CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 270 ITALY CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 271 ITALY CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 272 ITALY CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 273 ITALY CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 274 ITALY CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 275 ITALY CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 276 ITALY CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 277 ITALY CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 278 ITALY CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 279 ITALY CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 280 REST OF EUROPE CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 281 REST OF EUROPE CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 282 REST OF EUROPE CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 283 REST OF EUROPE CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 284 REST OF EUROPE CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 285 REST OF EUROPE CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 286 REST OF EUROPE CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 287 REST OF EUROPE CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 288 REST OF EUROPE CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 289 REST OF EUROPE CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 290 REST OF EUROPE CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 291 REST OF EUROPE CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 292 ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 293 ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 294 ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 295 ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 296 ASIA PACIFIC CONTACT CENTER TRANSFORMATION SOFTWARE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 297 ASIA PACIFIC CONTACT CENTER TRANSFORMATION SOFTWARE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 298 ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 299 ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 300 ASIA PACIFIC CONTACT CENTER TRANSFORMATION WORKFORCE ENGAGEMENT MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 301 ASIA PACIFIC CONTACT CENTER TRANSFORMATION WORKFORCE ENGAGEMENT MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 302 ASIA PACIFIC CONTACT CENTER TRANSFORMATION REAL TIME REPOTTING & ANALYTICS MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 303 ASIA PACIFIC CONTACT CENTER TRANSFORMATION REAL TIME REPOTTING & ANALYTICS MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 304 ASIA PACIFIC CONTACT CENTER TRANSFORMATION SOCIAL MEDIA ANALYTICS MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 305 ASIA PACIFIC CONTACT CENTER TRANSFORMATION SOCIAL MEDIA ANALYTICS MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 306 ASIA PACIFIC CONTACT CENTER TRANSFORMATION VISUAL NETWORK ANALYTICS & OMNICHANNEL ROUTING MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 307 ASIA PACIFIC CONTACT CENTER TRANSFORMATION VISUAL NETWORK ANALYTICS & OMNICHANNEL ROUTING MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 308 ASIA PACIFIC CONTACT CENTER TRANSFORMATION VOICE BIOMETRICS MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 309 ASIA PACIFIC CONTACT CENTER TRANSFORMATION VOICE BIOMETRICS MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 310 ASIA PACIFIC OTHER SOFTWARE TYPE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 311 ASIA PACIFIC OTHER SOFTWARE TYPE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 312 ASIA PACIFIC CONTACT CENTER TRANSFORMATION SERVICES MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 313 ASIA PACIFIC CONTACT CENTER TRANSFORMATION SERVICES MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 314 ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 315 ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 316 ASIA PACIFIC ON-PREMISE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 317 ASIA PACIFIC ON-PREMISE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 318 ASIA PACIFIC CLOUD CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 319 ASIA PACIFIC CLOUD CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 320 ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 321 ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 322 ASIA PACIFIC LARGE ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 323 ASIA PACIFIC LARGE ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 324 ASIA PACIFIC SMALL & MEDIUM ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 325 ASIA PACIFIC SMALL & MEDIUM ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 326 ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 327 ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 328 ASIA PACIFIC BFSI CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 329 ASIA PACIFIC BFSI CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 330 ASIA PACIFIC RETAIL AND CONSUMER GOODS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 331 ASIA PACIFIC RETAIL AND CONSUMER GOODS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 332 ASIA PACIFIC GOVERNMENT & DEFENSE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 333 ASIA PACIFIC GOVERNMENT & DEFENSE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 334 ASIA PACIFIC TRAVEL & HOSPITALITY CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 335 ASIA PACIFIC TRAVEL & HOSPITALITY CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 336 ASIA PACIFIC HEALTHCARE & LIFE SCIENCES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 337 ASIA PACIFIC HEALTHCARE & LIFE SCIENCES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 338 ASIA PACIFIC TELECOM & IT CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 339 ASIA PACIFIC TELECOM & IT CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 340 ASIA PACIFIC OTHERS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 341 ASIA PACIFIC OTHERS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 342 ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 343 ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 344 CHINA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 345 CHINA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 346 CHINA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 347 CHINA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 348 CHINA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 349 CHINA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 350 CHINA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 351 CHINA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 352 CHINA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 353 CHINA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 354 CHINA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 355 CHINA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 356 JAPAN CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 357 JAPAN CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 358 JAPAN CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 359 JAPAN CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 360 JAPAN CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 361 JAPAN CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 362 JAPAN CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 363 JAPAN CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 364 JAPAN CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 365 JAPAN CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 366 JAPAN CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 367 JAPAN CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 368 INDIA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 369 INDIA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 370 INDIA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 371 INDIA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 372 INDIA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 373 INDIA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 374 INDIA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 375 INDIA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 376 INDIA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 377 INDIA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 378 INDIA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 379 INDIA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 380 SOUTH KOREA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 381 SOUTH KOREA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 382 SOUTH KOREA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 383 SOUTH KOREA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 384 SOUTH KOREA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 385 SOUTH KOREA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 386 SOUTH KOREA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 387 SOUTH KOREA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 388 SOUTH KOREA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 389 SOUTH KOREA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 390 SOUTH KOREA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 391 SOUTH KOREA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 392 SINGAPORE CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 393 SINGAPORE CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 394 SINGAPORE CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 395 SINGAPORE CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 396 SINGAPORE CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 397 SINGAPORE CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 398 SINGAPORE CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 399 SINGAPORE CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 400 SINGAPORE CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 401 SINGAPORE CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 402 SINGAPORE CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 403 SINGAPORE CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 404 MALAYSIA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 405 MALAYSIA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 406 MALAYSIA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 407 MALAYSIA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 408 MALAYSIA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 409 MALAYSIA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 410 MALAYSIA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 411 MALAYSIA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 412 MALAYSIA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 413 MALAYSIA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 414 MALAYSIA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 415 MALAYSIA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 416 REST OF ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 417 REST OF ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 418 REST OF ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 419 REST OF ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 420 REST OF ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 421 REST OF ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 422 REST OF ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 423 REST OF ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 424 REST OF ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 425 REST OF ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 426 REST OF ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 427 REST OF ASIA PACIFIC CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 428 LAMEA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 429 LAMEA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 430 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 431 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 432 LAMEA CONTACT CENTER TRANSFORMATION SOFTWARE MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 433 LAMEA CONTACT CENTER TRANSFORMATION SOFTWARE MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 434 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 435 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 436 LAMEA CONTACT CENTER TRANSFORMATION WORKFORCE ENGAGEMENT MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 437 LAMEA CONTACT CENTER TRANSFORMATION WORKFORCE ENGAGEMENT MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 438 LAMEA CONTACT CENTER TRANSFORMATION REAL TIME REPOTTING & ANALYTICS MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 439 LAMEA CONTACT CENTER TRANSFORMATION REAL TIME REPOTTING & ANALYTICS MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 440 LAMEA CONTACT CENTER TRANSFORMATION SOCIAL MEDIA ANALYTICS MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 441 LAMEA CONTACT CENTER TRANSFORMATION SOCIAL MEDIA ANALYTICS MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 442 LAMEA CONTACT CENTER TRANSFORMATION VISUAL NETWORK ANALYTICS & OMNICHANNEL ROUTING MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 443 LAMEA CONTACT CENTER TRANSFORMATION VISUAL NETWORK ANALYTICS & OMNICHANNEL ROUTING MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 444 LAMEA CONTACT CENTER TRANSFORMATION VOICE BIOMETRICS MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 445 LAMEA CONTACT CENTER TRANSFORMATION VOICE BIOMETRICS MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 446 LAMEA OTHER SOFTWARE TYPE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 447 LAMEA OTHER SOFTWARE TYPE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 448 LAMEA CONTACT CENTER TRANSFORMATION SERVICES MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 449 LAMEA CONTACT CENTER TRANSFORMATION SERVICES MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 450 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 451 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 452 LAMEA ON-PREMISE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 453 LAMEA ON-PREMISE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 454 LAMEA CLOUD CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 455 LAMEA CLOUD CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 456 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 457 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 458 LAMEA LARGE ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 459 LAMEA LARGE ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 460 LAMEA SMALL & MEDIUM ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 461 LAMEA SMALL & MEDIUM ENTERPRISES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 462 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 463 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 464 LAMEA BFSI CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 465 LAMEA BFSI CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 466 LAMEA RETAIL AND CONSUMER GOODS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 467 LAMEA RETAIL AND CONSUMER GOODS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 468 LAMEA GOVERNMENT & DEFENSE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 469 LAMEA GOVERNMENT & DEFENSE CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 470 LAMEA TRAVEL & HOSPITALITY CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 471 LAMEA TRAVEL & HOSPITALITY CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 472 LAMEA HEALTHCARE & LIFE SCIENCES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 473 LAMEA HEALTHCARE & LIFE SCIENCES CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 474 LAMEA TELECOM & IT CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 475 LAMEA TELECOM & IT CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 476 LAMEA OTHERS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 477 LAMEA OTHERS CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 478 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2016 - 2019, USD MILLION
  • TABLE 479 LAMEA CONTACT CENTER TRANSFORMATION MARKET BY COUNTRY, 2020 - 2026, USD MILLION
  • TABLE 480 BRAZIL CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 481 BRAZIL CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 482 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 483 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 484 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 485 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 486 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 487 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 488 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 489 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 490 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 491 BRAZIL CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 492 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 493 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 494 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 495 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 496 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 497 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 498 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 499 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 500 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 501 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 502 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 503 ARGENTINA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 504 UAE CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 505 UAE CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 506 UAE CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 507 UAE CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 508 UAE CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 509 UAE CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 510 UAE CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 511 UAE CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 512 UAE CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 513 UAE CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 514 UAE CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 515 UAE CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 516 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 517 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 518 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 519 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 520 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 521 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 522 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 523 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 524 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 525 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 526 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 527 SAUDI ARABIA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 528 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 529 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 530 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 531 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 532 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 533 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 534 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 535 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 536 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 537 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 538 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 539 SOUTH AFRICA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 540 NIGERIA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 541 NIGERIA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 542 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 543 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 544 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 545 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 546 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 547 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 548 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 549 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 550 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 551 NIGERIA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 552 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET, 2016 - 2019, USD MILLION
  • TABLE 553 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET, 2020 - 2026, USD MILLION
  • TABLE 554 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2016 - 2019, USD MILLION
  • TABLE 555 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY COMPONENT, 2020 - 2026, USD MILLION
  • TABLE 556 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2016 - 2019, USD MILLION
  • TABLE 557 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY SOFTWARE TYPE, 2020 - 2026, USD MILLION
  • TABLE 558 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2016 - 2019, USD MILLION
  • TABLE 559 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY DEPLOYMENT TYPE, 2020 - 2026, USD MILLION
  • TABLE 560 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2016 - 2019, USD MILLION
  • TABLE 561 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY ORGANIZATION SIZE, 2020 - 2026, USD MILLION
  • TABLE 562 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2016 - 2019, USD MILLION
  • TABLE 563 REST OF LAMEA CONTACT CENTER TRANSFORMATION MARKET BY END USER, 2020 - 2026, USD MILLION
  • TABLE 564 KEY INFORMATION - AT&T, INC.
  • TABLE 565 KEY INFORMATION - CISCO SYSTEMS, INC.
  • TABLE 566 KEY INFORMATION - MICROSOFT CORPORATION
  • TABLE 567 KEY INFORMATION - RINGCENTRAL, INC.
  • TABLE 568 KEY INFORMATION - SAP SE
  • TABLE 569 KEY INFORMATION - FIVE9, INC.
  • TABLE 570 KEY INFORMATION - AGC NETWORKS LTD.
  • TABLE 571 KEY INFORMATION - TALKDESK, INC.
  • TABLE 572 KEY INFORMATION - GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
  • TABLE 573 KEY INFORMATION - ACULAB PLC

LIST OF FIGURES

  • FIG 1 METHODOLOGY FOR THE RESEARCH
  • FIG 2 KBV CARDINAL MATRIX
  • FIG 3 KEY LEADING STRATEGIES: PERCENTAGE DISTRIBUTION (2016-2020)
  • FIG 4 KEY STRATEGIC MOVE: (PARTNERSHIPS, COLLABORATIONS, AND AGREEMENTS : 2016, MAR - 2020, JUL) LEADING PLAYERS
  • FIG 5 RECENT STRATEGIES AND DEVELOPMENTS: AT&T, INC.
  • FIG 6 SWOT ANALYSIS: AT&T, INC.
  • FIG 7 RECENT STRATEGIES AND DEVELOPMENTS: CISCO SYSTEMS, INC.
  • FIG 8 SWOT ANALYSIS: CISCO SYSTEMS, INC.
  • FIG 9 SWOT ANALYSIS: MICROSOFT CORPORATION
  • FIG 10 RECENT STRATEGIES AND DEVELOPMENTS: RINGCENTRAL, INC.
  • FIG 11 RECENT STRATEGIES AND DEVELOPMENTS: SAP SE
  • FIG 12 SWOT ANALYSIS: SAP SE
  • FIG 13 RECENT STRATEGIES AND DEVELOPMENTS: FIVE9, INC.
  • FIG 14 RECENT STRATEGIES AND DEVELOPMENTS: AGC NETWORKS LTD.
  • FIG 15 RECENT STRATEGIES AND DEVELOPMENTS: TALKDESK, INC.
  • FIG 16 RECENT STRATEGIES AND DEVELOPMENTS: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
  • FIG 17 RECENT STRATEGIES AND DEVELOPMENTS: ACULAB PLC